I needed to return an item, it was frustrating!! But, HARNOL! It just happened to be working that…read moreday. He was amazing! He knew how to use the computer. He knew how to get my part that I needed with no problem. He even came out to my car and helped me replace my old washer on the back of my car and he replaced my filter my air filter under the engine he did all this with a smile, integrity compassion, and great customer service. I'm definitely gonna come back and see him. I've made a friend, at O reilly's FALLBROOK ON MAIN STREET! No more AUTOZONE FOR ME!! keep up the good work, honey. You're a rockstar!! Thank you DIONNE ELLIOTT

Been here a few times and have always received stellar customer service…read more Austin has been the guy that helped me out with parts and fluids questions. I've got questions they've got answers. Parking is easy. This store is clean and all the aisles are organized. Prices are reasonable and their rewards program is worth signing up for. If you're active military or retired, they hook you up with a discount. Thanks for keeping me and my cars on the road and out of auto repair shops!

Most Samurai owners service their cars themselves. I used to do that but now I'm in my early 80s…read morethere are some things that I just don't want to do anymore. To my surprise, my Suzuki recently failed California's smog test. It's getting harder to find a garage that is willing to service that Hitachi ECM carburetor. I previously had bought some products from Petrol Works and was happy with what they recommended and provided. In late 2025 while towing the Samurai through West Texas its transmission failed and locked up despite my following the owners manual instructions carefully. I took it to Petro Works and had them replace the transmission, install a driveshaft disconnect system, and an old man emu set of springs. I was delighted with how the Samurai handled after that. So after the smog test failure I decided to return to Petro Works even though it meant 1000 mile round-trip from my house in Northern California. They rebuilt the carburetor, including new, micro switches and rebuilt the mixture control solenoid. The Samurai now runs, performs and handles better than it ever has in the 10 years that I have owned it. I feel that it was certainly worth my time and money to have my RV Toad in the hands of honest, experienced technicians.

Mike and his staff at Petro Works are awesome! They have completed some amazing work to my Sami…read more Turn key engine replacement and getting CA smog legal with complete wiring harness, rear diff locker and general repairs. It is worth the trip to the shop, prices are reasonable, you will not be disappointed.

Very helpful and friendly helped me install a carplay screen so fast definitely recommend!read more

I have a 2006 Mercedes SLK 350 and was researching to upgrade my front door speakers sonce they are…read moreblown. These at Harmon Kardon 6.5 inch low profile speakers and are no longer made for my year vehicle. Teo suggested I try EBay for the exact OEM speakers. The other audio shop I went too wanted to upsale me on some speakers and wasn't sure they would be the exact fit. After my search incurred no results, I returned to Teo for more professional help. Long story short, Teo was able to find the exact fit speakers with minimal modifications he had to do and Wow! Great Sound! Professional install and done in a few hours the same day. A job WELL DONE! Thank you NZOMNIA car audio for your continued support and not trying to upsale me on my upgrade. Keep up the good work!!

Every time I call, the workers sound like they hate they're job. I wish they had better customer…read moreservice.

Old fashioned service, knowledgeable staff, great selection, and competitive prices. Definitely a…read morelife-saver!! [This store is now known as "Parts Authority."]

Great service very friendly and they actually know what they are doing not like other auto parts…read morestores

Hands down the best experience I have ever had with any automotive supply store in the entire…read morecountry. My wife and I had our Motorhome breaks lockup just south of LA, CA. When every auto parts store couldn't even look up the parts I needed, AutoAid came to the rescue by sourcing them and having them in my hands in less than 24hrs. The experience the employees behind the counter had was unbelievable. Almost all were 20+ years in the business and it showed. This place has the power of a big chain store with the hospitality of a mom and pop shop. I rarely leave reviews. Auto Aid is the only place to go within a 300 mile radius of Lake Elsinore, California.

We were driving back from Cuyamaca and feared the usage of tire chains due to road conditions, we…read morecalled this Napa store and a lady answered the phone, AFTER HOURS, for us and spent the time to generously explain to us the best route down the mountain and assured us of driveable road conditions! Thank you Napa phone lady!

Great service & reasonable prices. We've ordered tires, & brakes/rotators. Parts arrived fast. Very…read morehappy with this shop.

James and John were amazing and went above and beyond couldn't be more thankful and appreciative…read morefor their help

Jose helped me find the perfect glue to fix something on my car so I could get it to the dealer and…read moresell it. He was super friendly and helpful . Thanks again !

Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

Really could not handle complicated module communication problems in my Audi anymore than the VCDS…read morethat I have. Still charged me a diagnostic fee and didn't accomplish a thing. Pretty much just doing basic repairs .

Choose anywhere else but O'Reilly Auto Parts. In a society where we have online opportunities to…read moreshop, businesses should prioritize making sure their in store customers are taken care of and want to come back. I special ordered a torque converter and waited until the following day for it to come in. When I went to install it, I noticed that one of the studs for the flywheel was not attached and would not allow for it to be mounted. When I returned it to the O'Reilly in Temecula, I was told that the soonest they could get me a replacement was 5 PM. While this might seem as though it is a reasonable response one must have taken to account that my vehicle is in pieces in the garage and undrivable. I asked for the manager to call and make arrangements for somebody to meet the a delivery driver and get my replacement part sooner. After speaking to the store manager, Lorraine, and requesting a callback from the district manager, Bryan, I was left more frustrated than that when I started. Neither of them took accountability for the fact that my truck is not drivable and in parts in the garage. I ordered a part that I expected to be usable and had arrangements to have it reinstalled. Lorraine told me that she called the district manager Bryan at my request and asked him to give him me a call to discuss a quicker replacement. After more than an hour and a half and no call I called back and Lorraine called Bryan again. When Bryan called me, he told me that he was only just now being brought to his attention. The problem is the district manager pointed fingers at the store manager, saying that she did not call when she told me she Did, but I don't truly believe that that is the case. I believed he did not want to call me back and therefore wished that I would just go away. I'm telling you all. You have choices when it comes to buy an auto parts. This was an unexpected repair and I needed the part urgently otherwise I would've taken advantage of buying it online. But if you are in an emergency situation like I was do not go to O'Reilly as they do not care about their customers and do not think outside the box for ways to make situations better when they've sold a faulty part and caused unnecessary delay. To make matters worse, Bryan spoke to me like I was some kind of an idiot. He tried to justify the fact that it was not "safe "for an employee to go to the distribution center because it was a "hardhat facility ". When I pointed out that that was an excuse and not a reason, he had no response. I shared with him that clearly the delivery drivers figured out a way to make a safe exchange of the parts they were going to deliver and that his excuse made no sense. I am currently waiting for a callback from the regional manager, whose name I'm told is Pedro. My hope is that maybe he could do better as far as thinking outside the box.

I wish they had more Hotwheels and M2s. I came inside specifically for those, but thats okay.read more