This review is because Joshua B stepped in when another employee seemingly was indifferent and made me feel like I was taking up his time. The store was empty, so shouldn't have felt rushed. Thank you Joshua for putting my faith back in the good customer experience I normally receive at this location. I wrote in to two other sites and waiting to be contacted. You should be commended for going above and beyond. Thank you for taking the time in solving my problem. read more

Stopped by while in area needed some Stabil , I usually go to auto zone on speedway e of Craycroft . It's actually north of mister car wash & vacant mall n of car wash . It's on the east side of Wilmot n of 22ns street . Big parking lot in front even a couple shade trees! I asked for help finding the Stabil fuel storage treatment and younger employee never heard of it ! I assume new employee who is " learning the ropes" and location are products . These days many stores and restaurants happy to find new dependable help . Auto Zone has good reputation for auto products and related information. read more

AutoZone Auto Parts - Wilmot n of 22nd east side n of mister car wash & big vacant parking lot - Auto Parts & Supplies Near Me - Tucson, Arizona

John was very helpful and informing. Help me swap out my lights when it was 100+ degrees out.

Joshua was very polite respectful and helpful! This is my go to auto zone and every time the customer service is wonderful

My car wouldn't start and I thought it was the battery so I had my car jump started and brought it over to the team at Auto Zone. Patrick was attentive, quick, and reliable. He suggested a product to prevent corrosion in the future. He also cleaned the plugs, took out the old battery, and installed the new one in a super fast amount of time. Thanks Auto Zone. Saved the day!! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Tucson, Arizona

The guys there were extremely helpful, I was in Tuscan for work and didn't have any of my normal tools, just my one car tool. While packing my car I forgot a light on and it killed my battery, I tried with 3 different vehicles to jump start my car, with no luck. I got a ride to buy a battery and then that person had to leave for work so I was left alone to swap the battery, I got the 2 terminals off and was trying to loosen the clamp that holds the battery in place when the handle of my tool snapped. I was S.O.L. and on the verge of tears. That is when I called the auto zone I bought the battery from and asked very politely if they would be kind enough to bring a 10mm socket 1 mile up the road to the Hampton inn. They were kind enough to do so at which point he pointed out that I had gotten the wrong one of two different batteries for my car type. I felt like an idiot, but he was kind enough to run the battery back and exchange it for me and then install the new one. I cannot explain how thankful I am that these employees were willing to help a stranded girl out like this. They are amazing and nothing I do or say can express that enough. Any time I'm down in Tuscan and need something for my car I will go to that store over any other. Thank you!! read more

My car recently broke down and a wonderful stranger helped me get it to AutoZone. We were greeted and helped by Clifton who was kind and knowledgeable. Clifton went above and beyond his duties to help me and this stranger and even located parts for us that were out of stock at this location. I would definitely recommend this location to anyone...thank you Clifton, you saved my day read more

Staff is all over the place from lack of knowledge to over confident, no consistency. Rude or nice staff you never know. Went in to use my AutoZone reward the next day, turns out someone used it the same day. I don't have any contacts who go to AutoZone let alone know my number to use. The cashier said "people will use the person in front of them or other people's phone number all the time. This one guy made look up 5 numbers to see which one has rewards. We have a problem with people stealing" wow can't believe they admit that. This store has a problem with stealing and customer service. Get your parts and get out, most of the stuff if remade, refurbished, reused, and sold as new. Anyways be on the look out if the cashier says you have a $20 credit to use on your next visit, you can bet the person behind you will use your phone number and steal it from you. Tried to talk talk to manager but they said it happens all the time you have to call the 1-800 number on the app there's nothing they are willing to do. I have no faith they 1-800 number will call back. read more

Shout out to Mark he started off by greeting me when i step in the door. He was very knowledgeable and helped me with all my needs. Explained the rewards system and his customer service was beyond 5 stars. Thank u mark. read more

After being told at the concessionary that it would cost about $300 and take a few hours to replace the battery on my car, I decided to stop by this AutoZone to see if I could get it done at a lower price. From my personal customer service experience here I was very satisfied! One of their employees, Danny, was super nice and helpful and he got my old battery replaced within 15 minutes for half the price! read more

I recently had to get a new battery for my car, Aaron was the person who helped us and was very knowledgeable and patient. He got us a good price for a battery with a five year warranty and helped us sign up for the rewards system. Reward/points system is a big thing in my household. This is not our first to AutoZone but anytime we need to go we prefer location. read more

Great service!! It started pouring outside and I realized that I needed new windshield wipers. I stopped in and was immediately greeted by someone who was helpful in finding me what kind of wipers I needed. As I checked out, even though it was pouring rain outside, they also offered to install my wipers for me. Highly recommend this location!! read more

I want to give a special shout-out to Jeremy for making my experience yesterday wonderful! He greeted me as soon as I entered the door, helped me get all the products I needed, and provided some helpful suggestions on other items in store that would be useful to me. He also installed the battery and wiper blades with a smile on his face. He definitely went above and beyond. His level of customer service will be bringing me back to this AutoZone. Thanks Jeremy! read more

No trip to Auto Zone is ever fun for me; I only go when something is wrong with my car and my check engine light comes on, usually. I went to this Auto Zone today after my check engine light came on on my drive home. As soon as I walked in, I was greeted and asked if I needed assistance. I let them know I needed the codes pulled from my check engine light and it was that easy! The employee who helped me, Thomas, was quick and thorough in explaining why the light came on and what I needed to do to fix it. I was in and out in less than 5 minutes! read more

So heres my story, I choose to go into this location with it being close to the gym i go too. My check engine light came on leaving the gym so i decided to get it diagnosed and pending the expense of the item i would have purchased it. The middle aged sales guy grabs the Scan-tool and follows me to my vehicle. he insisted to used it ( i normally do it cause i dont trust the sales guys) so i let him he gets the code and we go inside, he says its a misfire and suggests i get an air filter WRONG and a new Catalytic Converter WRONG. and i said i'll clean the spark plugs and see if it come out again, i asked to have the code cleared from my vehicle and he said no ??? i said you guys have always cleared it for me at every location he said just remove the battery cable im not clearing it i said you are an idiot do you know anything about vehicles and basic maintenance the air filter is K&N and the catalytic has nothing to do with that specific code. i found the manager in the back of the store and advised him of the employee and he apologized up and down for his employees ignorance. however i will not return to this location i prefer o'riellys they have decent knowledge and will not suggest anything out of their personal experience. read more

First of all, if I could give this place a zero I would. The customer service here is nonexistent. The assistant manager, Martha M., was super rude to me and my boyfriend when we went in to pick up a part we placed on hold and exchange the wrong part another store sold us. The manager at the original store instructed us that we could return the old part there, however Martha M. refused to return the product as she claimed it was "frowned upon" to take items bought from other stores. Martha M. then told us we had to buy the new part at her store and then drive a half hour across town to return the wrong part. In our many interactions with Autozone, this has never happened. Although we explained to her we were told to go there for the return, Martha just laughed and shook her head and crossed her arms and told us no repeatedly telling us she couldn't return it and that we got false information. Martha M. not was not helpful or apologetic at all. She made snide comments and talked down to us like the situation was our fault. Martha M. does not understand the concept of customer service, inventory, or even store communication. She could have easily resolved the situation amicably (as an assistant manager should be expected to) but instead she chose to be stubborn and obscene. Definitely will not be returning. I'm better off taking my business to O'Reilly's. read more

In one word: awful. I feel that the staff is open to learning, but definitely are not knowledgeable enough to diagnose specific mechanic problems or offer adequate solutions. Yesterday I went in for an alternator and after looking at my car they sold me the wrong one. I returned it for the correct alternator- which died the next day and failed it's charge test. The staff isn't very friendly, but I imagine they deal with stressed costumers often and it can be a stressful job. Autozone has cheap parts, but you get what you pay for. read more

People at the store do not know what they are doing. Ordered a brake caliper nine days ago they never called and said it was in after calling for a week waited a day and then called today and they said it was there. At home got everything tore apart ready to put it on and found out that they had given us the wrong side. Even though the special order specifically said which side in position of the vehicle it was for. Call them back immediately they said they had the correct one in stock my wife walked there to get it. After arriving there they proceeded to try to tell her that it was for the proper side but the front not the back when it was not the bleeder would have been on the bottom. So they proceeded to tell her that she will have to order it again with the ruse that it would be here tomorrow. Mind you this caliper is covered under the warranty due to how fast it failed. They proceeded to tell us both that the only one they had in stock came with a mounting bracket and that we had to pay for it therefore not honoring any of the warranty or even giving us courteous customer service. None of this can be blamed on the COVID-19 virus this here is pure lack of proper ordering and making sure that you are delivering what your customer orders. And all of this take into consideration that it only took about seven months for the seals on the pistons of the caliper to fail under normal proper running conditions. A little update after nine days of fighting and dealing with all of this chaos we did manage to get all our money back after returning the broken caliper and the brand new bracket that they insisted we buy with the caliper. Still I cannot write the review high because the original caliper that was given to us was not for the front passenger side it was for the rear driver side yet person at the store insisted even after pointing out what was wrong and why it was not the right part but it was still for the passenger side just for the front. Two reasons this is impossible one it was way too small and too no matter where you put it on the passenger side of the vehicle the bleeder would be on the bottom and the banjo bolt and brake hose connection would be on top. So there is still a major concern that there is and proper knowledge either by the people or on the computers. I get that mistakes are made and that is OK but when store continues to insist after being told all of the facts saying that the customer coming to in still doesn't know what they're talking about even though they've given the fax this is not good practice. read more

Their customer service is awful there, if it exists at all. I'm never going back there for auto parts or service again. There's lots of auto parts stores around Tucson so they'll getting my business now. I was in today to buy just two quarts of motor oil but I could never be waited on at the sales register so I finally left without buy the two quarts. All the sales people were mostly standing around and couldn't be bothered without actually helping a paying customer. I wonder how long Auto Zone will be in business with this kind of service... read more

Less than knowledgeable staff is quick to speak and slow to listen. It's unfortunate that parts stores have to employ people that don't have mechanical backgrounds. read more