I have gone thru many radiator caps,I explained the problem and kiara actually listened to the…read morecustomer and I watched her dig thru may boxes until coming up with a match from a description! Kiara is an outstanding employee!!!

I had called them the night before to see if they had a battery for my car. I spoke with Ethan and…read morehe confirmed they had the battery in stock. I also asked if they could install it and he said if I got there before 4:30 in the afternoon, they would do that for me. Now, I KNOW that is not what they do and they honestly shouldn't do it, but I ALSO know places like this have great employees who are willing to go above and beyond to help a customer, and they sometimes will do things like this. However, the day I arrived, no one was willing to do that. In fact, I asked first if we could test the battery to make sure that was the problem and they agreed. But they repeatedly couldn't get the testing equipment to function properly. It kept erroring out. One gal even said with my type of car you had to wait 10-15 mins and then try again. So we did that and it still wouldn't get a reading. Remarkably, the gal was more than willing to sell me a battery anyway, but would not install it. Sorry, but I'm not going to purchase something if I'm not even able to tell if that's what the actual problem is. Doesn't make much sense. Maybe it was an off day, but I'm more inclined to take my business elsewhere in the future.

Avoid this store at all cost you would be better off going to the $.99 store to look for parts the…read morefive employees they were standing around having conversations and talking on the phone and didn't seem interested in assisting with a part look up on the computer said yeah the parts are on aisle six You might as well put all the registers as self checkout as you have to Google your own part numbers while they continue their conversation it would be much better to have a system where you can look up the own part since they are very unwilling to help this is not the first time I don't know why I went back

Customer service is friendly and amazingly helpful. I'm not useless and I know to add oil in my…read morecar, but this last visit it was late, I was tired from my long commute and I was dressed in business casual. I desperately needed to add 2 quarts and I bought them and a nice young man filled it up and that of another lady needing assistance. Reminded me of full service gas stations of my youth. Yes, I'm that old.

I stopped by the other day to swap out my windshield wipers before the storm. Lilly was quick to…read morehelp me get the right size for my truck and had recommendations for a water deterrent / glass cleaner. I ended up picking up a few extra cleaning towels, and an air freshener as well. Thank you Lilly!

7/30 around 3pm. A rude employee named lily was working at the front along with another male…read moreemployee. no one was in the store. I went in and asked about the free light bulb installation and right away she said we don't do that here because it takes up "too much" time, while there was no one else in the store! She or the guy did not search up my car or question what car do I have to see if it was even eligible to do the instal. Both employees being straight up LAZY and UNPROFESSIONAL. As a female why would even act like that to another female seeking help in a profession I'm not familiar with. I explained multiple times that the website states if my car is eligible they could do the free instal and she kept denying to do her research and check my car on the system, saying "they don't do installs at all with anything at this location." I truly hope management and corporate takes this seriously. fire lily! She is only nice and helpful to male customers but not to females. ladies do not go to this location!

If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a…read moretotal nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty!

I stopped by with a question about my car, and Mike was very friendly and helpful. He took the time…read moreto answer my questions and made me feel confident about bringing my car here for service. Great customer service. I'll definitely be back. Thanks, Mike.

I just wanted to express my gratitude to the manager Dennis and sales rep Beshoy. The customer…read moreservice I received from them was beyond my expectations. They had incredible patience with me and went the extra mile to make sure I left with the car I wanted. The process was smooth and straightforward. I would highly recommend Ontario Hyundai to anyone that is looking for a car, regardless of your situation they WILL work with you! Thank you again to Beshoy, Dennis and the rest of the Ontario Hyundai team!!

This is my third visit to Ontario Hyundai's Service Department. I have been greeted warmly by the…read morestaff. They are always ready to listen and respond. The quotes on how long service would take have been accurate and the service has been fast. The team calls me with updates to let me know how things are going and again the tone is always friendly, helpful, and professional. This is not my closest dealership. However, because the service is great, I will keep coming back. It's worth the extra drive to get fast, professional, and honest service.

CAL FREAKING CONNER if you are going to buy a car this is the guy you need to go through, not a…read moresingle doubt in my mind. This was the easiest and by far the best car buying experience I have ever had. Cal is a personality and will make you feel at ease while purchasing a vehicle, and he will do what he can to get you everything you want. Through out the entire experience I NEVER ONCE felt as if I was being manipulated into something I did not need. Cal made myself and even my girlfriend feel comfortable when I was not at the desk with them. Seriously make sure you book your appointment with Cal or else you'll regret it! TLDR; CAL CONNER is the best salesman there!!

I have been a loyal Toyota customer for nearly 10 years. I have purchased two vehicles through this…read moredealership and have consistently brought my vehicles here for service and maintenance, which is why this experience has been especially disappointing. My biggest issue is how my credit application was handled. Before my credit was run, I was extremely clear with my salesperson, Frank, about how important it was to me to limit hard inquiries. I specifically asked that my credit only be submitted to Toyota, and I was reassured that it would be. While sitting in the dealership, I began receiving notifications of additional credit inquiries. I later spoke with a manager, John, who explained that Toyota apparently declined my application, after which it was sent to three additional financial institutions, and then Toyota ultimately took it back. This was never communicated to me. Had I been told Toyota declined my application and that my credit would be submitted elsewhere, I could have made that decision for myself. I was completely willing to continue building my credit and come back when the time was right. Instead, I feel like I was stripped of the ability to make my own informed decision about my credit and financing. What makes this even more frustrating is that I specifically raised this concern the day of the purchase. I also followed up afterward. Yet when I spoke with management, I was essentially told there was nothing they could do and that perhaps something could have been done if they had known that day. I am not asking for something they cannot do. I am asking for accountability, an honest investigation, and a genuine effort toward a resolution. Instead, I have felt dismissed. Frank has also been unresponsive and unhelpful regarding the situation, which is incredibly disappointing because he was the person I trusted and specifically discussed my concerns with. The one person I want to recognize is Victor Torres. He went out of his way to connect me with management, made sure I was able to speak with someone, and showed genuine sympathy for what I was experiencing. He was the only person who made me feel heard and actually tried to help. I genuinely appreciate him. After nearly a decade of loyalty, two vehicle purchases, and years of servicing my vehicles here, I expected a much higher level of transparency and customer care. I am not looking for special treatment. I deserved the opportunity to make my own informed decision about my credit and financing, and I feel that opportunity was taken away from me. That is ultimately what has left me feeling so betrayed and disappointed.

After a bad experience last week at the Riverside Subaru I was so happy and pleasantly refreshed at…read moremy experience with Subaru of Ontario. I spoke with Matt and Pink by text extensively prior to going in. They were honest and transparent the entire way through. They gave me numbers ahead of time and they HONORED the numbers when we went in to the dealer. They answered my overwhelmingly large amount of questions with kindness. This was the easiest and best car buying experience I've ever had. Absolutely recommend, 10/10!

The service department is terrible every time I come for service. I wrote all the details about my…read morelast visit in response to their feedback request, and received zero response, so what's the point? The point is hopefully i can spread the word so others don't have to deal with the same issues. Today, I timely arrived for my 9:30 AM service appointment and Vera Sanchez checked me in. Never introduced herself, I got her name from my receipt. According to my paperwork Jayden Yagin was my technician. I came in for a standard oil change and tire rotation, and multi point inspection. As my tire pressure was low, the tire pressure light was on. I pointed this out to Vera and she said they would check all of my tire pressure sensors. My requested service was completed and car ready so I got into the car and started the engine and the tire pressure light was still on. I drove off, then decided to return, got out of the car and asked the service folks about the light. They told me I had to drive the car a little ways and the light would go off. I did this- drove around for 15 minutes and turned the car on and off twice. Light still on. So I went back and spoke with Vera who was completely apathetic. She was looking for "Hector" the technician (paperwork says Jayden) but Hector was gone. Tamar, another technician, who had seen me return to the dealership twice already, jumped into action to assist. Within five minutes, Tamar was able to fix whatever needed to be fixed, should have been fixed originally. Thank you for wasting 20 minutes of my time, which is a common thread at this dealership "service" department. I will never buy another Subaru due to the complete lack of service and apathy all around.

Some of the best service I have had at a car dealership. Ford of Upland was fantastic.read more

We are business owners and Ford Fleet purchasing at this dealership has been great. We needed a…read morenew Ford "partner" as our old fleet mgr retired. Found Fortino thru a referral. We have purchased 3 vehicles now in the last 2 month and could not be happier with the experience. This dealership has been so professional and easy to work with. We require no nonsense or haggling when dealing with ANY dealership and that is exactly our experience. Contract was simple and no need to haggle and they delivered the vehicles to us. Best experience ever. When you know what you need and have done the research in advance, auto purchasing is easy.