I had called them the night before to see if they had a battery for my car. I spoke with Ethan and…read morehe confirmed they had the battery in stock. I also asked if they could install it and he said if I got there before 4:30 in the afternoon, they would do that for me. Now, I KNOW that is not what they do and they honestly shouldn't do it, but I ALSO know places like this have great employees who are willing to go above and beyond to help a customer, and they sometimes will do things like this. However, the day I arrived, no one was willing to do that. In fact, I asked first if we could test the battery to make sure that was the problem and they agreed. But they repeatedly couldn't get the testing equipment to function properly. It kept erroring out. One gal even said with my type of car you had to wait 10-15 mins and then try again. So we did that and it still wouldn't get a reading. Remarkably, the gal was more than willing to sell me a battery anyway, but would not install it. Sorry, but I'm not going to purchase something if I'm not even able to tell if that's what the actual problem is. Doesn't make much sense. Maybe it was an off day, but I'm more inclined to take my business elsewhere in the future.

I stopped in there this afternoon at 4:00 p.m. and there were eight people in line and only one…read moreperson working the counter. The guy told me he'd already been there for 5 minutes I just turned around and walked out the door went down to AutoZone got waited on immediately and spent $72. It might pay them to properly staff the store because they're losing money when they can't take care of the customers in a timely manner.

Jayden is nice and a cool helpful guy, shoutout to him. Store is also clean and everyone is cool…read moreand helpful.

I came for a battery charge. The manager checked it and said I needed a new battery. He said if I…read morebuy it there he would put it in. I made a call and then he hid in the back of the store. He sent out another guy who didn't feel comfortable replacing the battery. After finding the manager hiding he actually said his employee has to do whatever he says and that he would not do it because he didn't know where the battery was, even though we all could see it in the car and he just checked to see if it was chargeable . Instead, I called AAA and AAA brought and replaced the battery for less. The AAA guy and two other customers said this Autozone were not ever helpful. Only one guy was honest saying I should call AAA to guarantee they'd do it right. So unhelpful especially the older manager. Never going back there !

The l man helping me was very kind, but unfortunately not knowledgeable. I was excited to walk in…read moreand find out they had time to diagnose and patch my tire on the spot. After looking at my tire, he told me it was a run-flat and couldn't be repaired. I explained multiple times that it was not a run-flat (I've had run flats in the past, I know the difference). I even showed him the spare in the trunk and confirmed the tire specs online, but he kept insisting and said it was against their policy because it's a high-performance vehicle. What was most frustrating is that he then pointed me to a shop across the street and said they might have a different policy for run-flats--again, ignoring that I had already clarified several times that this is not a run-flat tire. Disappointing for business owner, as I know that auto tech in the back would have taken care of it, but lost business bc of lack of knowledge of front desk staff.

These guys took care of my tire emergency like champs. Thanks for being so kind Pep Boys!read more

Chris and his team are amazing! Went in for a lifetime alignment they treated me great! I waited in…read morethere clean and comfy lobby, had some fun convos and 1.5 hours later I was ready to roll! Nice having a honest and efficient go to auto shop!

Firestone is my go to place for alignment and as expected have always meet my standard…read more Great customer service! I commend Chris for he is always helpful whenever I come here, he explained to me in details thejr recommendation and my options. I had an oil and brake service and he fix my horn and i must say i truly appreciate the quality of service they provide

5 stars, easily! I ended up here after a really stressful situation where my truck had been…read moretampered with during a Facebook Marketplace sale, and I honestly thought I might be looking at thousands of dollars in damage or even a ruined engine. The team here, especially the manager Sam, treated me incredibly well from the moment I arrived. He was patient, honest, compassionate, and took the time to thoroughly check everything so I could feel confident the truck was safe. They found what had actually been tampered with, explained what happened, documented everything clearly, cleaned everything up, checked all the fluids and connections, and got me back on the road for a very reasonable amount. What felt like it was going to be a disaster turned into a small inconvenience because of how perfectly they handled it. I genuinely felt like they cared about me and the situation, like I was part of their family and they wanted to help me. I'm extremely grateful I ended up here and would absolutely recommend this shop to anyone who wants honest, trustworthy service!

This location is awful. The manager, Sam, is rude, dismissive, and apparently incapable of…read moreadmitting when his location makes a mistake. I have a Subaru AWD and needed two new tires. They put the wrong size tires on my car. When I brought it up, Sam repeatedly interrupted me, talked over me, and insisted he was right because "his computer said so." Apparently the computer is more important than the actual tires being the wrong size. Two other places confirmed the tires were wrong. I ended up going to a different Mountain View location, where they replaced both tires for FREE and were actually helpful, professional, and kind. They even agreed that Sam has a reputation for being rude. Mistakes happen. Being rude to a pregnant customer instead of admitting the mistake is a choice. I would recommend everyone to take their business elsewhere.

If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a…read moretotal nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty!

Do not come here! We went here and they tried to rip us off by quoting a price over 5 times higher…read morethan another local mechanic that I called asking about the exact same simple job. When I caught on to their price gouging and tried walking away, the service advisor threw a total tantrum. Completely unprofessional and dishonest business. Save your money and go somewhere else!

This particular location has yet been the fastest in and out service. This young team of ladies are…read moreon top of their game! I was very excited to see such a well organized working team/working machine all in sync. Great job Ontario location

Went in for an oil change earlier this week. Customer service was fast and simple to get it…read morestarted. Within a few minutes they had my filters out n showed me how bad they were (I knew they should have been due soon). They did it all quick and at a reasonable price too, with great service from Leslie. Great personality and kept it professional. Gonna be letting my fam know where to get there maintenance needs at.

I had a really great experience at Les Schwab, and I definitely want to recognize Edward for going…read moreabove and beyond with his customer service. From the very beginning, when I first came in to have my van inspected, everything was easy and straightforward. I was able to set up an appointment to bring my van back the next day, and the requested service was completed in a timely manner. Edward kept me informed throughout the entire process, which made everything stress-free and gave me confidence that my van was in good hands. It's not often you come across this level of customer service anymore. Edward was professional, helpful, and genuinely made the whole experience easy from start to finish. I definitely recommend Les Schwab and especially appreciate Edward for taking such great care of me and my van. Your service does not go unnoticed! The price was very reasonable as well. Didn't try to take advantage or offer something that wasn't needed.

Was working two gentleman at this location (Jorge, and another guy, didn't get his name but had a…read moresofter tone of voice) this past Saturday (05.09). Only ding I'll give is that no one was available at the front counter for about 5 minutes, even though I was trying to check in for my appointment at 10am. However, once we did get down to business (was coming in for a free pre-trip inspection, along with replacement of wiper blades, and a set of snow socks to travel through Colorado compliantly), everything was professional and thorough. About 30-45 minutes after service began, the soft spoken gentleman came back to discuss the alignment of the wheels; apparently majority of them were approaching the recommended thresholds and is thus recommended to realign them to maximize fuel efficiency, especially for a 1800 mile one way trip. This cost about $160; snow socks were about $120. Towards the end of the visit, Jorge courteously went to discuss snow chain options (between the traditional chains and the snow socks), and we chose the snow socks (good to have, good to put on for last resort, and easy to return for full refund). All in all, the visit totaled about 1.5 hours, but I felt the value both in time and money was well spent, as I left with the peace of mind that the wheels are better prepared for the long journey ahead. I should note that the fuel efficiency after the visit was lower than expected; however after doing additional research, I found this to be because of the new all-season tires I got the month prior; apparently the new treads ironically drag the vehicle more, thus creating that deficiency. As the tires wear down, fuel efficiency will level out. A bummer, but good to know all the while. Thanks guys!