I recently purchased a Mercedes CLS550 from Rockland Auto Brokers, Randolph, Ma and I couldn't be…read morehappier with the car and service I received. I had been looking for quite some time for a Mercedes with specific options like the one I found at Rockland Auto Brokers, but I just couldn't find it and the ones that I had looked at were overpriced and had high mileage. I was pleasantly surprised when I drove from NH to their showroom in Randolph. In the Showroom, they had 15-20 pristine high end vehicles, Mercedes, BMW, Bentley, Hummer and Corvettes. I was greeted by salesman Doug who was extremely professional and worked closely with me throughout the acquisition process. There was no pressure during the sale and Doug was very informative, answering all of my questions and worked with me to get the best deal on the car. Doug explained that they had recently received the car that I was looking to buy and that he wanted to make the car whole before it left their showroom. Doug was very honest and fair during the buying process. We looked over the vehicle together and I noticed the car brake pads were worn, plus, one of the lower rocker panels had a small crack in it. Doug didn't hesitate and stepped up right away letting me know that they will replace all of the pads and rotors, all four tires (tires were in pretty good shape) do an oil change, plus, fix the cracked rocker panel. I went to buy this car on a Friday an and by the following Friday Rockland had my car ready for me with all of the repairs completed. The car looks and runs like new. My experience with Rockland was very positive. Doug kept in touch with me during the entire time, calling and texting me letting me know about the process and repairs that were getting done. So if you are looking for a high end nice looking vehicle at a great price I would highly recommended considering checking out Rockland Auto Brokers in Randolph, Ma. Paul P.

Avoid this dealership - Deceptive "Bait and Switch"…read more I contacted this dealer regarding a truck listed at $11,995. I spoke with the sales team, agreed on the price, and authorized a credit pull to begin the financing process. I repeatedly offered a deposit, which they refused to take while assuring me the truck was held for me. Spoke with Doug everyday and Andre ran credit After waiting four days for their bank to respond, they notified me I was approved--but then immediately hiked the price to $14,995, claiming the original price was a "mistake." They refused to honor the agreed-upon price even though they had already run my credit for the lower amount. I have screenshots showing the truck was even marked as "SOLD" at the $11,995 price point before they changed it. Unprofessional and dishonest. I took my business elsewhere and bought a truck from a dealer that honors their word.

Randolph Automotive has been a trusted service shop for my family for years. I recently had an…read moreissue with my daughter's vehicle and I knew I could count on them for honest, knowledgeable advice. Great customer service and affordable pricing you can trust they have your best interest in mind.

This is my last visit to Randolph auto. The lack of proper communication from business to customer…read moreisn't new to me, I've been neglected by the business before. I dropped my car off for an inspection sticker and four new tire sensors on Wednesday 08/27/2025. Only found out today, Tuesday 09/02/2025, that they need to order and receive the sensors first and that they haven't done the inspection sticker yet. So my car was just sitting there in their lot for more than a few days, without them notifying me of anything like that. They finally did the sticker today after having my car for 3 entire business days before the long weekend. So I paid for a week long pending inspection sticker and frustrated, I brought my car to a tire shop elsewhere and had my car back in an hour and a half (and with a better price). This is the last time I'll be irritated leaving Randolph auto, and I suggest you might want to consider many other auto shops that are honest and that'll treat you like a paying customer. I'll use this review to also plug Town Fair Tire in Quincy as they took me without an appointment, and got me what I wanted in 1.5 hours, compared to almost a week at Randolph auto.

My brake line sprung a leak and my favorite mechanic was booked out for 2 ×weeks. I could not wait…read morethat long. I looked on Yelp for a decant mechanic with good reviews and AXP Braintree has 5 stars with great reviews, and I live right down the street from them. I know that AXP Braintree has been through 3-4 owners in the last decade, but the reviews were newer. I called AXP Braintree and spoke to Stephanie to see if they could look at my car that day and fix it. She said that I could bring my car in, inwhich I did. When I got there, Stephanie asked me about my car and the problems it has, plus if there is other problems that need addressing. I told her that my car is a Kia 2009 and that I was not planning on putting too much more money into my car, that I only want to fix my brake line. My brake pedals were on the floor, it was unsafe to drive my car. Stephanie continued to tell me that AXP policy is to charge a $75.00 diagnostic charge just to look at my car. I tried to explain that the rear brake line that needs to be fixed is under my car gushing brake fluid and is easy to see, that I do not need a diagnostic for my old car. Stephanie replied that the charge is set for all customers and if I agree to get the work done from the quote today at Axp after the diagnostic then that charge would disappear. I still left my car there to get looked at, even though I had a bad feeling. I waited all day for a call to see what the price would be for a brake line. I received the text that afternoon from Stephanie, I was shocked due to the quote, for both rear brake lines parts and labor $836.19, but if the calipers needed to be done, then the cost would end up being $1275.85. And of course AXP would end up stating that I would need atleast one caliper done, but if one is caliper is needed then they would just do both at the same time. I called my regular mechanic and asked if that price was OK, because it seemed high for me. He said, that the 2 rear brake lines should be around four to five hundred dollars installed. I called Stephanie and told her that I was picking up my suv and bringing it elsewhere, she told me that I still need to pay the $75.00 diagnostic fee. I was close to saying forget it and just pay AXP to fix my suv. But thanks, I didn't the next day I went to another mechanic that was referred to me and I paid $400.00 for my rear brake lines and no calipers, my car drives great. AXP Braintree is a SCAM, either they pay for those reviews or they're friends and family. Nobody mentioned a diagnostic fee in any of the reviews. I usually do not use a mechanic that charges a diagnostic fee to fix a car, because that usually means they charge too much for their services, AXP Braintree is a Scam, I would not recommend them.

As picky as I am, I highly recommend this place. They are kind, professional, and honest. They also…read moretake their time to explain everything and answer all your questions. I have a fiat which a lot of places do not specialize in. They are honest about what they can or can not fix. They have a key drop box and can accept payment over the phone which makes it very convenient for car drop off and pick up. They do not over charge you or try to suck money from your pocket. I have been here many times and will definitely be coming back.

Mike is very knowledgeable, patient, and kind. The prices are very fair and he does great work. He…read morehas also helped me inspect cars before a potential purchase. He went over the codes with me and let me Know what kind of work the vehicles were likely to need. Excellent shop, talented mechanics, fair prices.

Mike is the ultimate Mechanic Extraordinaire!!!! Our vehicles have been serviced at Neighborhood…read moreAuto for over 20 years... recommended by our Randolph friends, and we have never turned back! Mike is a man of integrity and character! His expertise, trouble shooting abilities, creative problem solving in getting to the root cause of an automotive issue... as well as general maintenance of your vehicle... Mike is the man!!!! Looking for fair prices, honesty in automotive diagnostics.... Check out Neighborhood Auto!!!!

My car broke down on the highway on the way to work so AAA took it here. The place was super clean…read more(even their bathroom lol). I was only there for a few moments until a ride picked me up to get to work. They called the next day to tell me what was wrong with the car and although the couldn't fix the problem they were super nice. So then I had to go there for AAA to tow my car to my mechanics. But as you know I didn't have a car anymore. They were more than a accommodating especially when I couldn't go when I scheduled to pick it up and they understood, all while not charging me storage. There are two woman who were working the two times I went there. Regrettably I didn't get their names but I believe one to be Patty (don't hold me to that but I think that's what she said when she answered the phone). Now let's just talk about the place itself for a bit. You may have noticed earlier I said the place was nice and clean. Most service places smell like Gad motor oil and look even worse. So I was already impressed and the bathroom smelled good and was cute. Also they have a homey feeling. There are these quotes all over the walls. Don't worry you guys know me better than that, pictures will be attached.

Businesses could take a serious customer service lesson from this place. The front desk woman who…read morehelped me was cheerful, polite and accommodating... felt like I was visiting my grandmother. I was only in for an inspection but previously was able to talk to the mechanic who was very helpful and honest. Would recommend this place and will continue to go here from now on

Javier is phenomenally awesome. His knowledge of all cars is mind boggling. My Dodge challenger SRT…read moreneeded a front end alignment and Dodge does not align as it's a fixed front end. Ordered specialty parts for front and rear. It not tracks straight and handles like a dream. Thanks. So much Javier. I'm a customer for life

Before I went here I was seriously considering pushing my car off a cliff and buying a new one. I'd…read morespent at least 40 hours taking my car apart trying to fix a broken airbag control module. I went to two different mechanics trying to get my airbag and O2 sensor fixed who spent weeks ordering the wrong parts and charging me for shoptime that solved nothing. Javier fixed it, and also talked to me straight. I ended up spending about half of what I expected. I am so thankful for his help. He made a customer for life.

Ty O'Brien Car Care for the complete break job and discovering a different problem that needed to…read morebe addressed. The only place I bring my family's vehicles. A+++ car repair and customer service.

We used O'Brien Car Care for years in Easton. When we went to sell a car that had been serviced…read morethere, we got a big surprise. The CarFax was full of inaccurate information that it claimed was from O'Brien CC. We contacted Bill, and his records agreed with ours. He helped us take on CarFax and get them to fix their mistakes. Bill was so concerned and nice to us when he could have just said "not my problem". O'Brien stands behind their work years later, even when you have moved out of state!

if you want to buy a used rv please consider using Jim . He is great i wanted to purchase a used…read moreclass A motorhome he inspected it and it failed. He saved me 1000s of dollars i am sure . he is very knowledgeable he taught me some things . i would use Jim again ...

A recreational vehicle (RV) is a *major* purchase. There are often problems that are unseen and…read moreunknown, even by the owners. RVs go through heck during their lifetime! Problems can be dangerous and expensive. Always, always get your RV (yes, even a small camper travel trailer!) inspected before purchase, and on regular intervals during its lifetime. The owners might seem nice and profess easy usage and all the maintenance, but there are often problems lurking. Next, who do you get to do this? There are plenty of uncertified imposters out there, with minimal knowledge and experience. Trust a pro, an actual highly experienced, certified professional like Jim. He was amazing, friendly, and informative through the process. Great rapport with us (the buyers) and the sellers. Thorough job and report. He found a propane leak the owners weren't aware of! It could have been disastrous. Jim performed the service requested, and went above and beyond in every way. His price was great, especially considering the huge cost of repair we could have had if we didn't know about the things he uncovered and even the small problems turned into big ones! He saved us from that, and gave us the confidence to enjoy our RV, which is what it's for!