Excellent experience beginning to end. Very competitive pricing on all major brands. I try to always buy "made in USA" and they carry plenty of USA made products. The sales person I got was a little inexperienced, but what he lacked in experience he made up for in service. They accommodated all my remodeling schedules. Delivery day finally came, my issues not theirs, and the young men that made the delivery were great. They were very careful with my doors, floors, and cabinets. Took out my old appliances and installed the new ones. Very fast, very professional and they cleaned up after themselves. I couldn't be more pleased, and I got to support a local business. Thanks Baillios for a pleasant and painless experience. read more

Family owned business has always given my family great service! They graciously replaced my washer even though it was out of warranty!

Absolute incompetence. My refrigerator was delivered, taken apart into pieces and left in my entryway. They then left my home leaving my doors and gate wide open! I called back to the store to let them know how things went and all I got offered was an extended warranty. I will never shop at this store again. Worst customer service ever. read more

I would not recommend this appliance store. I bought a refrigerator from them a little over 4 years, I bought the full warranty... long story short I called them to come repair my ice maker 6/30/2020...after the repair something went wrong with the thermostat, they came back a second time 3 weeks later replaced another part guarantee that was it , the next few days all my food went bad came back 3 weeks later replaced the motor and during that time the whole fridge took a crap, lost fresh oryx that was in the freezer They came back the next week installed a new motor. Fridge still didn't work. They said oh it's the fan guaranteed....4 weeks later replaced the fan , fridge still not cooling ! I am soooo disappointedI definitely going to Lowe's to get a new fridge read more

Be aware Baillios salespeople will sell you junk without blinking an eye. If you do buy their expensive junk purchase the extended warranty. Be prepared if you have an issue with an appliance you purchased from Baillios no one will advocate for you and you will have to wait 3 weeks or even a month to have your appliance repaired or replaced. Baillios claimed The expensive junk they sold me was "top of the line." The washer leaked from the moment it was installed. The stove's control panel shorted very soon after installation. A very unpleasant experience trying to get both fixed or replaced. I highly suggest shopping elsewhere. They do not stand behind their products and asked me to call the manufacturer, repair service and the warranty company. There was "nothing they could do". If you have a full-time job and a busy family don't shop at Baillios. read more

Finally got to talk to a manager, Jack Baillio. He put me at ease and addressed my concerns. I appreciate it. Thank you.

My husband and I went in yesterday around 530. We went to look at microwaves. We looked around the microwave section about 15 minutes and not one person that worked there said a word to us. Not even I will be right with you. So we finally just left. We were very disappointed with the service! read more

Went to the Santa Fe store. Very, very unhelpful staff. Went to Best Buy. They said they get many negative comments from Baillios customers. Apple pulled their license to sell Apple products. Chain will probably go the way of Circuit City. Too bad. This economy needs jobs. read more

I had always had good experience with Baillos in the past, so when it came time to replace my appliances last year, I went to them. I bought the super duper warranty, which guarantees full replacement if an item cannot be repaired Well 10 months later, I am getting the complete run around on getting my item fixed or replaced. They have sent out a repairman but he didn't do anything and I still don't have a functional appliance....with a baby at home who needs it working. Instead they want to charge me nearly 300 dollars and wait another extended period of time to have it fixed. Livid does not even begin to cover it. read more

I give this place zero stars! I don't even know where to begin. I purchased a refrigerator in July of 07 i had to call to have it serviced for the first time (that's right there are several more times to come) in Sept. They came "fixed" it and left. It "worked" for about a month until the same thing happened again. And again and again. Yup FOUR times they serviced it, changed the same part and the same part them broke again. They did not honor their "NO LEMON GUARANTEE" that is printed on the invoice. It has been 2 years and i have not had a working fridge, they are only working with me now because my mother and i went into the office in person and caused a seen. They never call me back, they miscommunicated several service calls to me, and have bee very unhelpful through this whole ordeal. Shopping local has always been important to me but i will NEVER EVER EVER shop there again. read more

ok here I am using my new I MAC I purchased at Baillio's. I went to the MAC store and was totally pissed off do to the lack of SERVICE and the missing EXPERIENCE. Apple use to offer the EXPERIENCE of buying, like going a fine store. I have to tell you Patrick at Baillio's on Menual brought back the EXPERIENCE of shopping, I walked out of the Apple store went to Baillio's and spent $2000.00 on new equiptment! I will do it again and by pass the Apple store THANK YOU PATRICK! Michael Lobaugh The Old Windmill Dairy read more

So I have had to update my review - such a sad day given my previous positive experience with Baillio's. So, from what I was told by a Baillio's repairman Baillio's has been sold to some other company. I would expect this is the reason why Baillio's has taken a down turn. The dishwasher I bought from Baillio's several years ago has needed a repair. Called them up. It took several times to actually get someone on the phone. We would leave messages - NEVER got a call back. Took several days to get a hold of someone in their "repair" department. We even called their main number and spoke to someone in their sales department to try to see if we could get a hold of someone to, you know, actually help us, - they were rude and were told "just keep calling back". Once getting through to service after several days, we were put on their schedule. Great. Guy comes out, finds the problem and tells us what needs to happen and we needed a new part. Great. (FYI, the repairman was great. On time, professional, and explained things perfectly) Parts ordered. We got a message saying they were in and we needed to call back to schedule. Great. We call back. The woman on the other end was like.... well maybe your parts aren't in after all. I have to go check and call you back. It was the same woman who left me a message not even 10 minutes before. So, parts in, repair scheduled. Same repairman comes out. They ordered the wrong part/incomplete parts. So I still don't have a working dishwasher after 2 weeks After several days of not hearing anything after the wrong part repair, we call to find the status. Well, my husband calls and leaves a message with his phone number, several times trying to find out status. They keep calling me back even though he leaves his number. So they call me and state "you left a message how can I help you" Well I didn't leave a message, I'm not sure exactly what my husband said in his message, so I explain what I think and the guy starts talking over me several times and gets a bit huffy because "he already spoke to my husband" about the issue. It appears that no one is talking to anyone, Not taking appropriate notes in "their system" so other representatives can read what has gone on already, and hiring the cheapest labor available who no nothing about appliance repair and don't even know their "system" to actually help customers and keep them abreast of the status of their open tickets. It has turned Baillio's into a company I am unlikely to buy from again because their customer service and repairs department has gone completely downhill. Again this is not a critique of the repair man who has come to our house (he has been great) it is a critique of the entire back end of the process). === UPDATE: Spoke with husband. Apparently he was told not even 5 minutes before I spoke with a gentleman from Baillio's and he was told the parts had been in for several days and we never got a call to schedule service and that we needed to schedule service with the service department. Pretty much when I was on the phone with Baillio's (from their phone call to me from a message I never left) a woman from Baillios called husband and stated that we were already scheduled for service and she wasn't sure why she was getting a message and was trying to get clarification. Truly chaos on their end with no organization or forethought. Two stars now one. read more

I recently bought a range from the Baillo's on Menaul. The sales person on the floor, Daniel S. was very helpful. I came with a list of models that I had looked at online and he quickly located what they had on the floor. He was knowledgeable and confident about the products. The crew, Jason and Simo, that arrived to deliver and install the range were equally knowledgeable, confident, kind, and respectful. They had the range installed quickly and efficiently. Based on my first time experience with Baillo's, I would fully recommend them to anyone. DW read more

Poor sales/service, low quality products, return policy behind the times. A dent and scratch warehouse with out the dents or scratches, don't be fooled. It's a shady place. read more

See Jonathon if you need a new washing machine or dryer. Super knowledgeable and he takes time to figure out your needs and then shows you the machines that will be right for you and your family. He doesn't try to sell you the highest priced model, but really listens to your needs. The Maytag has been working great. Thank you Jonathon. I will be going back to see Jonathon when we need a new unit. read more

I was greeted upon entry. Although I was just looking, the employees made sure I was taken care of. They have everything you need for your place....tvs, appliances, washers and dryers, and even mattresses. The best part was watching the demonstration of how the dishwasher worked. You could see how the water spreads in the machine. I watched it for a good 10 minutes. read more

I have given Baillio's my last $19.88! EVER! 20 years of trying to give them my TV and major appliance sales some good some pushy sales people selling an inferior product for a commission! My last purchase was a 47" Toshiba TV with some bells and whistles for $999, including 3D? I also bought a 5 yr warrantee on purchase date of 3/25/2013 for $260. Well the TV went out after less than 3 yrs. My warrantee was partially honored. Johnny Baillio offered me a $650 credit or this one $700 TV his pick! I decided to downsize and get more TV's in my reduced warrantee value! Should have read the fine print: If Baillio's determines your product can not be repaired, or is not economically feasible to repair, an equal or like product will be provided as a replacement. Technology advances may result in a replacement product with a lower selling price than the original product or a gift card equal to the current market value. DETERMINED BY US! Yep$650 was fair to them on a $1,250 TV and warrantee! Then, after my warrantee wasn't followed to the offer.. Johnny still charged me the $19.88 difference in the poor cash value replacement! Lost me this time!! read more

Competitive prices, but best of all was the service. If it hadn't been for Gabe I would have been so in over my head. I walked out with only what I needed nothing more. What was really nice was he pointed out equipment that was an upgrade, yet a better price than I had planned on spending. They know their product line inside and out, the accessories that work well with that line. Best of all I feel like I got a good deal. read more

Jason was a very good salesman, would recommend him again. We purchased a very expensive Jenn Air Dishwasher in Dec 2021. Have had nothing but issues with it. Did not wash dishes and left a film on everything, does not dry at all. Had draining issues with it now it does not drain at all. Called the middle of Jan 2022 for service with Jenn Air they set up an appointment right away with Aok Appliance in Albuquerque. They called me right away, said Jenn Air has no right to make their appointment and set up an appointment two weeks out. We have a dishwasher that does not drain had lots of water in the bottom is cloudy and smells. Does not dry any dishes on drying cycle. For a $2000 dishwasher, wouldn't recommend this brand or Baillio's it from. Found out Jenn air is a Whirlpool made appliance. If I had known this, I would not have purchased it. Jenn air customer service under warranty is terrible! read more

Being from Phoenix, spoiled by major electronic stores like Fry's Electronics, it was a bit disappointing walking in here. Sea of tv's, tiny little space for accessories (SD cards, chargers etc). An even smaller spot for the internet equipment. read more

Thank you Baillio's and Jason Wolfen for the great deal on a 2019 Sony OLED. A9G 65" Orginally I had bought another brand and size TV, but was not happy with it. So Baillio's has a 30 day return policy. Did more research and found the Sony I wanted. It was not even in stock yet. Baillios delivery came in, boxed up the old one, and set up the new one. Delivery was very professional and courteous. I have dealt with Jason before at another ( now closed ) electronics store. He is a top notch saleman that knows his trade. read more

Very helpful and prompt. My washer stopped working so I was in need of a replacement quickly. Joanne helped me find models that met all my requirements and that were available immediately. Installation was scheduled for a convenient time. Daryl and Simo were prompt and did a great job. I really appreciate everyone that helped me! Thanks for solving my problem as quickly and easily as possible in the circumstances. read more

We purchased 4 appliances. We had the stove and refrigerator delivered by the company. They destroyed our refrigerator. Huge scratches and dents in both sides. Will not shop there again, ever!!!!!? read more

Had a TV break down and needed 'emergency' options for Thanksgiving and the prices at Baillio's were comparable to Costco and Amazon (I know I was surprised too). A brand new telly immediately at a good price from a local vender? Can't beat that. read more

Excellent selection of refrigerators and great salesman. We have always had excellent experiences at Baillio's here in Albuquerque. Most recently we selected a refrigerator with the help of Andy Weston. Andy was wonderful in that he presented pros and cons of several models without being pushy. He remembered us from an phone call earlier in the day and even remembered the models we mentioned being interested in. The transaction went smoothly and quickly. One minor thing to mention was the extra long wait for the delivery. We were the last delivery for the day. Apparently the guys had an unexpected holdup with earlier delivery. We would have liked to have gotten a call from those guys to give us a heads up. The two delivery guys were professional and quick to get our refrigerator set up. They gave a good overview on the workings of our new refrigerator. We find the personal attention and knowledgeable staff valuable. This was our 4th purchase from Baillio's in 4 years. We plan to continue to be repeat customers in the years to come! read more

We purchased New Frigidaire washer and dryer in October 2016. The washer broke 4 times in less than 2 years. I have changed my review from yesterday. I was contacted by Jack Baillio to resolve my problem. The washer is being replaced with a new one of the same model. I have to now applaud Jack and Jonathan Cairns for their attention. We have purchased from Baillios since the late 80's and will continue shopping here based on their response. read more

I recently had a refrigerator emergency at my home... I immediately thought of BAILLIOS appliances here in Albuquerque as I have purchased from them before and they have been nothing but professional and dependable. I particularly want to compliment Martha Cano, the sales person who handled my transaction. I explained to her that my need was immediate since my refrigerator was failing and I needed a replacement delivered the very next morning. She did everything possible to guarantee a new fridge would be in my home that next morning. The delivery men, Craig and Daryl we're quite courteous and knowledgeable and did not scratch any of my furniture. Martha was very sympathetic and did everything possible to calm me and give me a sense of security. I have previously purchased kitchen appliances from BAILLIOS of Albuquerque in the past and have had excellent and professional service from this merchant... I can't praise them enough... They are a family-owned business and take their customers very seriously... I strongly suggest you consider them before going to the big box stores... You'll be very satisfied with the treatment and service you receive. Mike Santullo Albuquerque, New Mexico USA read more

I have bought all my appliances at Baillio's since 2007 when we moved to New Mexico. My sales person Andy Jelson is the best! Knowledgable, honest and give us great advice. When we needed an adjustment post installation - he was right on it. He made sure the issue was addressed and followed up upon completion. I have never been unhappy or dissatisfied with my purchases or the customer service I have received when shopping at the Menual Baillio's store. Thank you! read more

We just purchased a new GE dishwasher and range from Baillio's, and are very pleased with the experience. Our salesman, Octavio Bart, provided exceptional customer service in helping us find the appliances that best met our needs. He was knowledgeable and patient. The delivery men carefully brought and installed them in spite of a difficult entry and steps. We highly recommend Baillio's! read more

Great salesman, Steve Lamb. Patient, knowledgeable--helped me get the product I really wanted. Then, the two service guys who delivered my washer, Mark and Travis, were friendly, helpful, and provided excellent service. I wanted to let others know what a great job they, and the rest of the friendly, helpful staff at Baillios, are doing! I am very happy to do so! Thanks guys!! Marianne L. read more

Great service. Andy Weston did an awesome job in helping me pick out a refrigerator. The delivery team was just as great. They even helped me with a small problem I had with my dishwasher. You don't get this kind of service from the big box stores. Glad to keep the money in New Mexico. read more

Needed a fridge in a hurry since ours gave out. They sent some young kids to deliver it who had no clue what they were doing. They broke a handle, dented the fridge and left marks on furniture. Since management was not willing to adjust the price due to the damage, the kids were extremely pissed to have to take the unit back to the store. The next morning I found two tires slashed on my and my wife's car. As much as I prefer to support local businesses, you won't find me shopping there period. read more

They have the worst customer service and delivery services. I was called and told one thing about delivery time and then called by delivery drivers and it was 3 hours after the original time planned with the service rep who called me. Never shopping there again. Worst experience ever. read more

I bought a TV here, looking for a particular quality that I wouldn't know until I tried it, so I explained that I would likely bring it back. The salesman I spoke to first said he'd go easy on the restocking fee if I returned it. I didn't know if that meant reducing it (it's an understandable cost), or waiving it, but it didn't matter, because it wasn't honored when I did bring it back, possibly because that salesman wasn't in that day (the guy I asked either didn't hear me, or ignored me). When I tried explaining what I was looking for to the second salesman, he simply quoted one of the features listed on the box and left it at that. I had reason to believe this feature wasn't significant, or at least wasn't the only factor in the quality I wanted. Every time I tried to engage him in more of a conversation about it, he either repeated the same useless information, or more often simply didn't acknowledge I had spoken. He said I could try another TV and only pay the restocking fee once, although later made it clear that that only applied if I didn't return the second TV, so that wasn't really an enticement. I nevertheless asked to see more TVs in the range I was looking for. I couldn't get any detailed explanation about any one of them, and again, was ignored every time I fished for any. So I watched the stock video on the TV he ultimately pointed out (as pointing it out was clearly all the effort he was willing to put in here) trying to gauge by the picture alone if it might work for me, taking a couple more failed stabs at getting him talking, and finally he just said "so wanna try this one?" in a way that made it clear I was inconveniencing him by trying to get him to sell me a TV. So no, with the threat of being out another $44 restocking fee to try another product he didn't care to tell me a thing about, I didn't wanna try the other one. I thought at the very least I could talk to a knowledgeable sales person who might tell me more than all the vague and conflicting TV reviews online. Thanks to Baillio's, I'm $44 poorer and all I learned was to never shop at Baillio's again. read more

I love supporting a local business, we had a business for 18 years and know what it takes and how important small businesses help the economy. Over the years we have bought our electronics and appliances at baillios and are never unhappy. Yesterday we bought a tv from James M. He couldn't have been more informative. Also was a very nice guy. Boyd was also there and the two of them were just a delight to work with. It keeps us coming back to Baillios year after year. Thank you!!! Wayne & Kathy read more

Needed a refrigerator so I decided to support a local business - and so far it's been a mistake! Purchased a fridge and ice maker 12 days ago, had it delivered only to learn they sold me an ice maker which doesn't fit so they said they were "working on it." I've been told the same story by three different employees and still - no ice maker! Also, was missing a door shelf which I had to pick up in person last week and since then, I've received two phone messages to pick up the door shelf! There is NO communication within their store - and still no ice maker. Not even a status update or follow-up from Baillos. Poor customer service and very disappointed. read more

DO NOT BUY SERVICE PLAN! I'm really surprised they are still in business. A few years ago I succumbed to the high pressure sales and purchased a service plan with my front loading washer and dryer. The drawer where you put the detergent in the washer has a plastic clip to close it and it broke. I called in service on a Saturday and told them what exactly it was and asked them to order the part. I was told they needed to send service first so I asked to speak to the service manager to see if we could expedite the process. I left the manager a voicemail - NEVER RETURNED MY CALL. I received a call on Tuesday about 4pm stating service would be there in the morning. The service guy showed and said, "this is a common problem. We usually have these in stock. Someone will call you today." No one called. A week later with no washer I call them. I was told a part needed to be ordered and we would have service on Monday (now we are two weeks in). I asked to speak the the GM and once again NO ONE RETURNED MY CALL. Then, oops we got the wrong part. We'll see you Friday. A ten minute fix took almost three weeks. I would love to support local business but Best Buy has given me much better service and someone will call you back. Baillios is low rent and unprofessional. read more

We replaced our wall oven, wall microwave and our stove top with Baillio's appliances. Not only did they have the nicest people but our sales lady was very knowledgeable and helpful. I was happy to do business with a local business that met all my needs and exceeded my expectations . In past years I have also bought a TV and a Apple Laptop. The salesman in the computer department really knew his stuff ! read more

I wish I could leave no stars.. Dont deal with chris or kyle. They told me my mac would be in on friday its monday and I was just told it could take another week. After being lied to. They said it was in santa fe and would be here after 4. Ugh. Never again will I do business with this company read more

Ordered a fridge and put down $500 with a promised date when it would be in. That time came and went. Promised another date and then another and after 3 weeks we just cancelled. Of course refund takes 3 to 6 business days even though they take your money immediately. Finally went to Best Buy and got the same fridge delivered within 2 days for $500 less. Tried to do local business but it's not worth it. Just skip this place if you need anything. read more