Great customer service. Every time I go Erma always greets me with a smile! thanks for the great customer service!. Very professional. Keep it up! Erma. read more

I took my vehicle in to do fuel pump recall and oil change. They said it will be done in 4 hours. I received call back and said I need windshield chip repair, repair power steering leak, replace bad motor mount, replace bad catalytic converter, fuel induction service. My estimate turned to a whopping $1600. I agreed to have it done. I came back 4 hours later and the service manager approaches me and said that it will be another 2 hours. I told him I had to go to work. He apologizes and said that they are really busy and my car hasn't even been started but he can get his mechanic to start working on it and finish in an hour. I said no I had work. I had to reschedule and return to get the my car done. Do not get your car worked in this shady place. They will waste your time, rip you off, and lie to your face. They will do rush job on your vehicle. You are a just a number to these people not a customer. Terrible service! - Rodney Daza - read more

If there were to be another Honda dealership in Bakersfield I'd never come back to Barber Honda. By far the worst service advisors I've delt with. A few months ago I came in for a routine service. Part of the service was a tire rotation. Unfortunately one of my wheels was dropped from about 5ft and suffered some scratches. I most likely wouldn't have been notified of this incident if it weren't for the fact that I saw and heard it myself. They held me up for 2 hrs to supposedly have the rim replaced. Needless to say it wasn't replaced. They pressure washed all my wheels and polished the damaged wheel. I told them about it on the next oil change and they basically called me a liar and did nothing about it. Current issue: bad battery. My mechanic recommended having it tested at Auto zone and sure enough the test came back as a bad battery. I sent my wife in to have the battery replaced about 2 weeks ago after having to jump start my 2014 accord 6-10 times over a period of 6 months. They stated that the battery needed to have a bad test in order to replace it. They sent my wife home with the bad battery even though it had to be jumped just to get there. Keep in mind I live approximately 30 miles away from the dealership. I'm currently at the dealership dealing with the same customer service my wife incountered 2 weeks ago. I've been fighting for over an hour with these people to have my battery replaced. It initially came back with a GR8 reading, whatever that means. The service advisor said that it meant it needed to undergo further testing although the battery was dead in their service parking lot. Luckily, after nearly 2hrs and 2 test later my battery was replaced by "their" recommendation. When it comes to selling you on service they go above and beyond with the way they treat you but when it comes to warranty services you fall to the bottom of the list. They took 2 windshield wiper replacements before me although they came in after me. I'll be doing my own service repairs and hopefully dealing with a different dealership in the future for further business or warranty services. read more

Came in looking for a new accord. Test drove and sat down to talk terms. Matt Lopez was my salesman and between him and the financing agent, tacked on an additional 2200 in "fee"s to my final financed amount. Did not disclose the "extra" they had added onto the car to inflate the price. Worst dealership in terms of integrity. If your lazy and need a Honda in Bakersfield, then come here. Otherwise, you'd do yourself a service to drive either an hour south to Valencia or an hour east to Antelope Valley. Great job reinforcing the car salesman stereotype. GFYS. read more

I'm new to Bakersfield. Two months ago I had an oil Chang/tire rotation. I went back because my tires were low and not handling well. They told me there were no leaks but the rim was bad and would cost $350 to fix. I then took the car to Big O where they found the valve stem to be leaking. Fixed it for $0. Won't be going to Barber Honda in this life time. Review ~ 0 stars! read more

I actually had a rather pleasant experience here. I read the reviews, but wanted to go check it out for myself. My first contact started via email with Matt Lopez. I found a new lease deal and inquired about it. I was upfront as was he. He never gave me a BS story. Fast forward two days I finally have a chance to go in. I stalled a little because of the reviews online. Matt wasn't there (at the time) and I was promptly greeted by David Lopez. Let me tell you about him. He is super kind, knows all the ins and outs of the car, very respectful and polite. He was in no way a shark or pushy. We test drove and I didn't like the interior so he went into the back to get me the interior color I wanted. I showed him the offer Matt offered me, he honored it and there were ZERO issues. David was an absolute delight to work with. Yes I just said a car salesman was delightful. On to financing; I worked with Adrian who was also very easy. I mentioned the reviews about stating banks declining financing after people were off the lot. He confirmed with me that I was in fact funded for my lease and the bank was a go. David made sure my new car was washed, fully gassed up and even went through all the buttons inside to make sure I knew how to operate them all. Thank you, David, for your honest attitude, your friendliness and easy going mood. I was in and out in an hour and a half and would definitely not hesitate to do business with David again, or refer others there. Ask for him if you're interested in buying a car. Matt eventfully came in but since I was working with David, he and I never interacted. For customers sake, I think it would have been more professional to introduce himself to me. But in the end, I'm thankful that David meet me on the lot and we did business together. read more

Excellent Customer Experience. Small waiting area, but you could sit in the main lobby if there's room. Not exactly "Express." Took a little over an hour for an oil change. read more

I bought my first new car from here in 2009. It was a great experience, surprisingly. When I'd gotten the price from them I happened to be in San Luis. I spoke to the dealer there about the quote I had to see if they could match it. I was told they could not match it. That was surprising. If they would I have matched I would have bought from that dealership. It was a blessing they couldn't. The dealership prices on repairs are reasonable and they GUARANTEE their work. I'm not mechanically inclined and my Dad works too much when I do have issues. I've taken the car to them for almost every oil change. I've only done a few things at other shops I.e. tires at Costco, tinting at a friend's shop. My husband has a Civic he purchased before we met. He has had work done there and been impressed by how they take care of their customers. It's not common anymore for businesses to do this. I'm a sucker for customer service =) When I've left my car for longer maintenance the friendly free drive home from my buddy is always a pleasure. I think he rounds out the experience of coming here. I think his name is Mike, not sure. Any who, if you are an out of towner, don't hesitate to take a chance on Barber Honda. If you are a local, I hope you've also had a great experience there. ps. Express Service is open Sundays. When I went there was no wait, yay!!! read more

I was in the market for a new car and due to my wife's persuasion we decided that the new 2017 CR-V EXL would be the best option. We went to Barber after a failed attempt at another out of town dealer. We briefly explained the experience we previously had, sat down, and made a deal in the most stress free and quickest way that I have ever experienced. We were out the door with our new car in no time. Joel in sales and Ernie in finance really took good care of us. I'm glad to have decided to go into Barber and I'm sure I'll be back. Thanks Barber Honda! We love our new CR-V! read more

I had been taking my Honda Ridgeline for oil changes for as long as i can remember, after many oil changes service advisor lets me know the wrong oil plug was being used. My question was; why wasn't this detected by any "technician" before? Why now? Well now, oil pan was stripped, 'tech" was having trouble tightening it. And recommended getting a new oil pan soon. Peace of cake, thats a $700 repair. (I would say it stripped after reinstalling the same wrong oil plug repeatedly, which could've been avoided with earlier detection and replaced with new appropriate plug ) Well Honda Service Manager accepts fault of not detecting and addressing this on time, stripping my oil pan, agrees to rethread or install a (time cert) to fix the problem...Done? No. --Time cert broke off on the second oil change by another "tech" who didn't know there was a time cert there, and used excessive force to loosen it. Now I'm back a the beginning. New Oil Pan? Who should pay for this? Honda Service if you break something that wasn't broken you should cover it, period. read more

We've been by a few times to look at their cars. Finally, we went in after getting a few quotes, but not for the car that we were looking for. But, that was okay. When we finally met Sam from the internet dept., he didn't say much. That was okay. He was really really friendly. We wanted to test drive the car that we were going to buy. Sam looked for the keys and took us to the other lot. First thing we noticed that was different with him and other dealers--he allowed us to drive the car. No questions asked, no ID kept. Just told us to meet him at the main lot with the car that we were in. WHat The ------????? NEVER, NEVER, had we encountered any dealers like that. We insisted that he keep at least one of our licenses, but he didn't. Totally speechless and baffled. We test drove that car for a good 5 min and drove that car to the main lot. He was there with another one, and told us to drive that one too, and come back in when we were ready. Deal went through smoothly. We had a great conversation while waiting on finance guy. (Govt. clunkers program--everyone wanted to buy cars. ) Every charge, add on, extras in the car we want was upfront and honest. No tricks, no nothing. We all even learned a bit more about the wheel lock keys. Anyhow, service was impeccable, price of the car was great price, great deal, and we will buy our next Honda here again with Sam. Oh, yes, we drove the car all the way down to LA were we lived. read more

Came in for routine Timing Belt Change then after took my Honda Odyssey home and next day found oil puddle on my garage floor. Took it back in and they found Power Steering pump rubber hose and high pressure line leaking. They wanted me to pay for repair. I explained to them there was no leak prior to Barber Honda Service Dept. working on it. So they said they will repair rubber hose leak but not the high pressure line leak due to high cost. I complained to Service Rep.Jose Garcia and Service Manager Dustin Kryger and they said sorry too bad its my problem. I filed compliant to BBB and BAR. Beware of these people, very poor customer service, they will not help you. They will work on your car, break stuff, blame it on coincidence, and over charge you. Don't spend your hard earned money on these crooks, take your business else where. read more

I originally purchased my 2007 Ridgeline at Barber. I currently live in LA, and I still have my services conducted in Bakersfield when I visit family. I was having some transmission concerns and couldn't get a day off during the week to come up to get it diagnosed. I came in on a Saturday, and Service Advisor Dustin was accommodated me. After explaining my issue, I left my truck (which I lovingly call Black). Within maybe an hour and a half, Dustin called me and gave me the pricing and diagnosis. I wasn't able to complete the repairs then, but scheduled for a future date. I've never had any REAL issues with Black, thankfully. I usually get express service and never really had a relationship with an advisor until now. The ladies in reception were amazing as well. Extremely pleasant and greeted with smiles. Thanks Dustin and Barber Honda for a pleasant service experience. Great customer service doesn't go unnoticed! read more

I recently moved to Bakersfield. Previously, I always took my car to the Honda dealership in the Bay Area. My car battery was acting fussy, where I had to call emergency road service to jump my car a few times in the last few days. When I brought my car to Barber Honda Service center, they did not apply the full warranty on the Honda battery replacement because it was two days past the 3 year mark. I asked if I could show them the invoices from getting my car jumped by Emergency Road Service because the battery had stopped working properly before the warranty expired. They declined and did not bother looking at the invoices and I was to pay the prorated amount for the battery. After waiting THREE hours, they confirmed that the battery was indeed faulty (the mechanic who was initially working on my car had left for the day and did not tell any of the other mechanics about my car in the back! I had to ask them to check on my car multiple times after waiting for so long). I agreed to pay for the car battery after wasting my day there. But I will never be returning to this dealership, nor will I recommend this dealership to anyone. read more

Barber Honda in Bakersfield may be the worst place to have a car serviced. DISHONEST: If you call them they'll say one thing on the phone and something entirely different when you arrive. They always try to upsell. UNETHICAL: They break things on your car but hold you responsible for finding them. They take way to long. I regret having a warranty because now I'm forced to come to Honda for maintenance/servicing. POOR CUSTOMER SERVICE: I always leave with a bad taste in my mouth. read more

most expensive and unproductive place i ever been just to diagnostics its $180, not at all friendly, customer reps don't know that what's problem in car. always hesitate how much it cost its like pay $180 for diagnosis then i'll tel you hows total. read more

Richard is by far one of the best technicians I have had the pleasure of working with

Normally pretty decent. This experience today wasnt great as I decided to wait outside I heard maintenance guys saying let's race and see who finished first (cool if it's done right ). Whatever I see my car done before another car and the other one came out soon after (the race ended guess my guy won ) okay this is within 30 seconds. The other person paid first not a big deal until it takes them another 10 mins for them to call me. None of this matters really if job is done right and I got out ... On my drive to my 6th working day of the week ... My damn maintenance light turns on. Guess what they didn't check air pressure in tires !!!! On their own receipt it says "as per section 8 of article 4 subchapter 10 chapter 1 division 3 title 17 California code of regulations tire pressure must be checked and inflated to recommended tire pressure. ..... Like most people I dont have time for mistakes .... Most tire shops will fix this for free ... Heck I'll pay !!! I don't care ... Problem is next free time I have will be in 7 days and I would prefer not to have to go to a damn shop after already just being there .... Btw literally a mile later it turns ! They are nice however read more

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Barber Honda does not have motivated salespeople. I was dealing with a back up salesman (since Joel was off) on 5/11/17, Donovan his internet sales partner was covering for him. The day after test driving the vehicle I was interested in, I call and speak to Donovan to counter his OTD price. Long story short, he told me "that was too much car for me, and I should look at others". He also stated I was used to going back and forth with salespeople. Wow!!! after talking to him for a few minutes, he came to the conclusion of who I was. Then, I call to speak to a sales manager to see if we can get this car, he ends up telling me he rather have the car sit there until someone comes and buys it for the amount they were asking. I told him I was interested in that car because I wanted a black CR-V, and told him Lancaster Honda had the same vehicle with 2k miles less for $3000 less but it was a grey color. he suggested I go color blind and go get it (his words exactly). I'm very disappointed customers can be treated like that at this dealership. I get my Pilot serviced there and customer service has always been great. Yet, the same courtesy is not applied when dealing with purchasing a car. This will be the second Honda vehicle purchased out side of Kern county, because the LA competition will offer better deals. read more

I would not buy a car from here. First, the sales people don't really want to help unless they are sure you are going to buy a car. Next the prices will be way higher compared to los angeles. If you can a couple of hours down south they will be way cheaper. I looked at a 2012 honda accord and got a price on a lease that was way lower than what they tried to rip me off for. Make the trip to LA!!! read more

I leased a 2014 Honda Accord so awesome that even the base models even have back up cameras! So happy with the technology of the car I ended up getting a beautiful EXL V6 with navi!!!! It rides like a jet so smooth and my sales representative Sal took his time explaining all the features to me!! I was explained everything about what to expect with financing! I was so impressed with the car I went and bought another one two days later!!! All the staff was very kind! I'm so happy with my cars and get so many compliments!! read more

I visit the dealer today. I meet with David. He seem to be old experience salesman. I told him that I am interested to test drive Honda Pilot elite or tours. He bring the SUV from the parking place and ask me to switch with him so I can test drive it. Next thing I know he disappear on me without saying any thing and send another salesman. The other salesman was very knowledgeable. I like the SUV and I went inside. Next thing I know the other salesman told me he is going to be right back he have take care of some paper work. I wait then David came back agian and I show him how much Keyes Honda sell the same SUV. Then he apologies that they can't match any pricing because they are small dealer ship. He didn't even ask the sales manager or try to do any extra step. I felt sorry that I west my time to visit that dealer ship and I left. I hope the owner of the dealership will read my review so he know why a lot of people forced to drive out town to buy there Honda and may be try to improve the way they treat their customer. It defiantly not the expeiance that expect from Honda dealership. George read more

I live in the Fresno area and I have and will continue to lease or buy my cars from Barber Honda in Bakersfield. Their service is exemplary and the friendly staff made the whole process extremely pleasant. If you are in the market for a Honda, this is where you should be. You will not leave disappointed. read more

I've purchased and leased my last three vehicles from Barber Honda and my fourth, whenever that is, will be from Barber Honda. Their courteous, straightforward service has made all of my interactions with them simple and satisfactory. This has given me peace of mind and for that, I have, much gratitude. read more

Customer service is great! Barber did warranty work on my Civic even though I did't buy the car from them.They were easy to deal with and got me in and out quickly. Dustin even called me the next day to make sure I was satisfied with the service. read more

Worst customer service I have EVER received ANYWHERE! Had a recall and after the lies from service I wouldn't leave my car. I see why all the other low ratings! read more

I LOVE this Honda! Dustin, my service advisor, is AMAZING!!!! He always makes sure my car is in top notch condition when I bring it in. Any little concern I might have with my car, he looks at and fixes if needed! Lisa, the finance manager, was very pleasant when I purchased my car here and easy to work with! They really listened to all my concerns and assured me of all the great things that this car would provide, and boy were they right!!!! I also love the fact that the owner is always in and walking around talking with the staff and guests. Really shows great customer service when the owner cares enough to come in every once in a while! read more

I had to take my car here because jiffy lupe didn't tighten the bot after oil change and on 46 freeway it came out and oil was spilled out. So I have towed my car here nite time and went back next morning at 7. I explain what happen and they told me to wait 15 minutes. Yet they didn't even touched my car till 9 and at 9:45 they told me my engine was dead and need a new engine for my 08 civic for $5500. So I called the jiffy lupe guys since it was their fault. Next day they sent a technician and he called me and said everything is fine with engine. He put oil in it and started it worked. He took for a drive test and was working perfect. So I called Honda back and ask if that was true. And he confirmed. And I asked him why he said my engine dead. He says because it is usually the case. Do he didn't do any test on my car. How can u decide an engine dead without even try to run it. So don't trust them. They would do anything to get ur money. At least get a second opinion before u do any business here. read more

I just purchased a 2015 CRV, and it was a pleasant experience because of Matt Lopez, who works with Internet sales. I ordered the car I wanted, which they didn't have, but he sent a driver to pick up the car. He was refreshing to deal with. No nonsense and b.s. I would highly recommend ordering a vehicle this way, as it cuts out a lot of the frustration that sometimes accompanies buying a car. The finance manager was also helpful. read more

Best car buying experience I have ever had. The staff is all very friendly, knowledgable, willing to answer all questions and help find the best deal available. I would undoubtedly recommend them to my friends and family. It is always nice to support a local family :) read more

I went in with SRS light error on passenger airbag. I was told it was a $500+ fix which didn't work, I had to pay another $200+ for another part if I wanted it fixed. Still didn't fix the problem, there were multiple more fixes needed before the problem was solved. With all the problems Honda has with airbags they should be better able to give accurate upfront estimates on the cost and be better able to diagnose the problem. Poor quality services is enough to make me reconsider ever buying a Honda again. read more

Worst service ever! Took my Honda here (because I had to take it to a dealer) for the seatbelt recall. They had the car for 7 hours, and said I had a broken motor mount, bad rear brakes, and other miscellaneous bs. They also said "SMS light, it's on." No s%*t, Sherlock, that's why I brought it in!! I took the car to another shop for repairs. They told me the motor mount was NOT broken and the brakes still had life on them. They did a tune-up and told me I'd have to take the car back to the dealer because the seatbelt code indicated a problem that was covered under a lifetime warranty. So here I am again. Made an appt for 9 am, dropped the car off at 8 am. Not a word from Barber Honda until 2:30 pm! Now they're saying it's a side airbag harness issue (which they say is not covered under warranty) and they held my car hostage for $90 just to give me an estimate, which btw, they want to charge $1665 to fix!!! This issue is not over! read more

I have purchased or leased 6 Hondas at Barber Honda in Bakersfield, and have always received courteous and fair deals. The last three were purchases with trades. Their offers were respectable, and their pricing fair. My most recent purchase, a Honda CRZ, involved a trade, and was done in less than 2 hours start to finish. The previous purchase, a Ridgeline, was done in about the same time. Their service department is fantastic. I highly recommend Barber Honda. read more

Tried to bring in my car to get an AC Evac and recharge. Service department stated my car's AC system was "contaminated" and that they could not preform the recharge till I took it to another shop to get the system evacuated. Problem was no one in town services R1234YF Freon. Asked the service advisor to help me find a shop that was willing to evacuate the system, they said they'd call me back. It's been a month now and still no call back. Of course I didn't wait long and looked for more places but out of town. Autonation Honda in Valencia was remarkably helpful and preformed the service I needed in less than 2 hours at a really affordable price. Was told the system wasn't "contaminated" and that barber Honda most likely didn't want to deal with it, most likely because lack of professionalism. I would not trust their "diagnostic from their technicians". Get a second opinion if you do happen to get a diagnostic from them, they might be wrong! read more

Daughter had issue with her Honda and the battery. Happened right after work when she had picked up her son and was getting gas. We called the dealership and they offered a tow but we got the car started with cables. Mind you the car is not even a year and a half old. Wife called Barber and they said to get there. Got there but by the time we did it was after service closed. Talked to the supposed general manager Rageet and told him we needed help. Had no spare car to leave and we just needed a battery since it was under warranty. In a condescending voice he says "look buddy, I can't do anything" I said we just need the battery and he says he cannot get into the shop. Guess managers are not allowed keys. He said just got get one at auto place since none of the numerous cars on the lot evidently have no batteries in them. He could have easily rectified it, but chose to be a hard ass and just walk away from me. He then mumbled "don't know what to tell you." I said you just did. You told me you could care less about a customer after they buy a car from you with that response. What a horrible exp by a manager with no people skills and a poor attitude. How you are in that job is beyond me. read more

I came in today with an appointment at 10am to change my oil, and a recall on the passenger air bags. I've been here for hours and no one has updated me on what's going on or how long it'll be even though they said it would only be 3 hours I go back to the service department and I see my car keys sitting on the counter (possibly because my car is ready yet they had no informed or notified me) so I'm waiting to speak to someone and they all see me standing there but they take another 15 minutes to help me but help other guests instead. Finally Paige helps me out only to let me know they're still working on my car an their adding onto my bill. There were people who got here after me and get to leave within an hour or so while I had been sitting in the lounge for 3+ hours without anyone letting me know ANY information on my car & had to miss class to sit and wait to find out what else needs to be done to my car. Horrible service, takes their sweet time, & it's honestly not worth it to take your car to the dealership for repairs. read more

Well -- good luck with the advertised "Outstanding Service Dept' .... I have a new leased Honda CRV (leased thru another major dealer in LA) ... "Check Engine" light came on last week (5100 mi. on odometer) ... under full Honda Warranty... took it into this dealership last Tues. .. they told me to drive it for a couple of more days and the light would reset (never made it to a service tech -- told this by one of the line advisors when you check in) ... so I left thinking ok .. anyway it is now a week later .. light is still on .. returned to Service Dept. again -- waited over 25 min. before anyone even acknowleged that I was there (parked in their service entrance) ... finally one of the techs was roaming around and found someone to come out and help me .. gave him the history from last week and told him I needed to have this looked at now and that I would wait .. well I guess that was the wrong thing to say at 9;00 am in the morning -- '...sorry but you will have to leave it and we will get back to you -- will have to squeeze you in if possible -- no need to wait as this may take all day -- not for sure -- maybe longer -- no appointment -- OK so I wanted to then make an appointment -- oh no -- sorry but we are booked up for the rest of the Week! Well -- that was it -- either they have a very small service dept and/or the Honda cars are breaking down like bees on honey! Sorry, but at his point I just left - called a dealership over the 'hill' and will take my car in and have it back in a couple of hours ... and once again proves why people will make a little longer drive -- Better Deals - Better Customer Service! read more

I have a 2005 Honda Pilot that has been serviced at the dealership since it was purchased new. I took it in on 11/21/16 for routine service LOF, tire rotation & change out of brake & power steering fluid. That end of the visit went fine its the rest of the visit that was less than stellar. The day after I get my vehicle home I notice that its making a clanging noise that sounds like its coming from under the hood. I'm getting ready to take it back to the dealership when I decide to take a closer look at the service receipt from my visit. Low and behold there's a recommendation to replace two broken engine mounts along with the cost to do so. What upsets me is that they couldn't be bothered to call and let me know there was an issue - shoot, I would have just told them to take care of it. Why bother having a multi-point inspection if they're not going to inform you if they find something that needs attention? I refuse to reward poor customer service with additional business. Barber hosed themselves out of future service work and my next Pilot will be purchased in Valencia. read more

i highly recomend Joel Valdez when you go look for a new car at this location..he helped me with buying my new car&was super helpful with the entire process,he goes above&beyond for his customers..he was able to get me the exact car i wanted and i am very pleased with my new 2016 honda civic ex read more