I am shocked on how rude the employee was to my family as soon as we walked in the door. She must be new because we've been coming here for awhile. The experience left such a bad taste that I am thinking of not bothering to come back, even if the owner fixes customer service. read more

Absolutely unprofessional staff. The tall guy with the tattoos has a horrible attitude and nothing is ever done about it. Always rolling his eyes and giving people a hard time. Sometimes he grabs cones without gloves and his coworkers never correct him. They also deleted my last review. Won't be coming here again until they discipline bad staff members like him. Also through door dash as someone else has mentioned. I've received the wrong cone on multiple occasions. I'll order and pay extra for a fancy cone but receive a regular one. read more

By far the worst experience I've had at a Baskin Robbins...lady told me I had to wait 5 minutes for the blender parts to dry for her to make my cappuccino blast. Been waiting almost 15 minutes now for it...still not finished read more

I love Patrick he is the cutest guy I've seen in a while with an amazing personality and I want to become his friend and hang out more!

NO social distancing inside of store. A guy zoom around in the store without mask. People behind the cashier register do not say anything. $3.99 per scoop. I remember I paid $2.49 per scoop in other baskin-robbins. Cancel the special 31th of the month. Jack up the price. Health hazard just being in the store and too greedy. Zero star. No option I have to rate at least one. One star is too generous. read more

I just received the greatest service, thank you bask in Robbins Brea! You made my sons day with the bubble gum ice cream

So sad, hours say until 10 but-they are closed a little after 9. I even called and was told they closed in 10 minutes yet the door was already locked. So off to the La Mirada store. Aside from this I love coming here. read more

If you've had a chance to go to other Baskin-Robbins, you'll get to compare that in this one the portions are so much smaller.

5 stars for service and quality! Called in the day before I needed a customized cake and spoke to Megan, one of the managers and baker. Decided to try my luck even though I was almost certain that I was unable to place my order due to what the other BR locations told me as they needed more than 2 days in advance for customized orders. Megan, however, was so nice, sweet and creative. I took the design in and showed Megan what I had in mind. She immediately threw in creative ideas that she had in order to create a cake that is perfect for me. It was such a pleasant experience to work with someone who was so enthusiastic to cater to my every need the day before the cake is needed, and also someone who was as excited as Megan to create this cake for me. Will definitely return to this BR again for future occasions. Thank you Megan! read more

Baskin-Robbins - Customized cake by Megan, Brea. - Ice Cream & Frozen Yogurt Near Me - Brea, California

If there is zero star, I definitely put zero. Very bad costumer service!!! I ordered a fresh pack, they seemed like didn't want to sell it. The guy asked to buy prepackaged one. I need to tell them to buy a fresh package 4 times. They don't want extra work for packing. Very very disappointed service!!! I never go this place again!!! read more

Just there and it was 8:55pm. The doors were locked. I know, I was that one last minute guy. I hated it too when I worked retail but I still always served with a smile. The associate was sitting at a desk and when I called he said the system shuts down early. read more

Can't go wrong with some peanut butter and chocolate. Outside tonight, while my son and I were eating our cones, the cockroaches were wild and crazy! read more

This store close early all the time! I came tonight at 9:40. Hours show closing at 10pm. This is the 3rd time this has happened to me. I'm confused. What are the real store hours? Two girls working inside had already cleaned up everything so that tells me it was closed even earlier. I was ignored by them when I tapped on the window asking about the 10pm closing posted on the door. Very frustrating. read more

I have noticed that this is a clean shop (though that drinking fountain hasn't worked in over a year, it seems). The calories are posted clearly allowing me to either choose carefully or splurge like crazy. It's ice cream, so I splurge away. read more

Peggy did a great job with the ice cream cake! We have two birthdays in our family in the same week and they both wanted an ice cream cake. She recommended a cake for the size of our family and even added some decorations, as well as accommodated our requests. Ordering was a breeze and she was super friendly when I picked up the cake as well! Would absolutely recommend read more

Friends & I had just finished having dinner on Birch st and we saw on yelp that Baskin Robins was open until 10pm. At 9:27p the doors were locked while 2 young girls were sweeping & mopping the floor, ignoring us trying to come in. The sign on the door said 10pm. Clearly they were on their own agenda and just wanted to clean & get out of there, not even acknowledging us in the window. Poor customer service. We will never be back to this location. read more

I didn't know what to get-he suggested America's Birthday Cake-WOW Thank you-it was Perrrrrrfect-the place was packed and everyone was laughing and enjoying themselves, we sat outside enjoying the breeze, people watching and made new friends! We're going back Tonight!! Great Customer Service!!! read more

5 stars for the customer service at this location. I was here to buy an ice cream cake and the lady who helped me was super helpful. I'm really indecisive, so I told her what flavors I was looking for and she helped me pick out some cakes. The one I picked was slightly dented and missing some of the frosting, but she quickly fixed it up for me. She also asked me if I wanted the words "Happy Birthday" written on it, but I told her that I was worried it wouldn't fit since the cake didn't have much room on the top. She was super sweet and told me not to worry so I picked a color and she was able to fit the words on there neatly. Thank you to the kind worker for going the extra mile!! read more

If I could give zero stars, I would. I got a banana royal tonight. I literally had a child's scoop of ice cream in a very large cup and the rest was whipped cream. I understand times are hard, but I raise the price by a little, dont cut the amount of ice cream, which WE PAY for less than a fourth of what we use to get. This is robbery!!! This has happened every time we go in there lately. We won't be back!!! read more

This place is amazing all because of Patrick! The most outgoing good looking man. I want to become his friend and hang out with him I know it would be a great time with him! read more

I have been coming to this Baskin Robbins for some time because it is conviently located by my house. Tonight was the last straw, there is a male worker there with a cross tattoo on his arm who I cannot stand, he is rude, a smartass, and is not funny. I put in the most simple order and he chose to roll his eyes at me. Don't want to get into anything else he did, but I am fed up. I am driving to one further from my house I only kept going because of the other workers who provide WAY better customer service he ruined it for me. All the other workers there are so nice except for him. Only reason I would go back is to get his name. read more

I just spent an afternoon with my aunt and cousin here. I am discontent with the service. The customer service was awful to say the least. This girl with blonde hair did not help us out for a good 10 minutes, she was cleaning up to close even tho it was barley 9:30. As a person who works at customer service it was so unacceptable. You should at least say hi or smile, but nope attitude was so rude and definitely should not work in customer service.They also did close right after we left at 9:50 even though they close at 10. I hope action is take by management seriously. read more

Got the Nutty coconut which is delicious and super tasty. I seem to love everything coconut, I have coconut cream, coconut butter and this coconut ice-cream. The store is friendly and clean and have excellent service. The interior are colorful and stimulating. Love this store read more

$3.99 for one scoop?! Overcharging and I dropped by yesterday for the 31st special only to be told there wasn't any due to COVID and yet there was no attempt to abide by any sort of social distancing guidelines at all in that tiny crowded store. I paid for the scoop only because the people behind the counter had already put it into the cone, but I regret dropping by. I contacted the main office and was told they could do nothing since each location is up to the individual owner's. Is this how Baskin handles complaints? By doing nothing. read more

Bought one scoop that basically came out to maybe a kids scoop size and was charged 3.99. I didn't notice until I came home and looked at the portion I go to other locations periodically and although pay just about as much as this I have been given a standard scoop. The staff was nice enough but sorry, I probably won't be coming back. If you compare the quantity to pricing, I think its almost cheaper at Salt and Straw (premium gourmet organic ice cream) in Downtown Disney. read more

Save your time and money and go get the rite aid ice cream. Cheaper plus it tastes better! I usually get the coconut pineapple and cherry ice cream and have gotten it at both places... Rite aid for the win. And rite aid has better customer service. At least the one by my house has older employees who actually know how to greet the customers and offer samples unlike this baskin Robbins! I walk in. No one in line. No hi or nothing. I then proceed to look at the different flavors. No offers of samples. Ok? And then when the little girl gives me my ice cream which I wanted a double scoop... She gives it to me in two single scoops so I paid for two one scoop ice cream vs a double which is cheaper. I was so annoyed I didn't even want to correct that little girl! Ok? You might be working here to make a little side money since you're in high school but did they prep you on customer service? Please baskin Robbins... Retrain your staff. At least at cold stones those kids know how to treat a customer! read more

It's a BR31. How bad can it be. Just kidding it can be bad cause I have had bad experience at BR31. But this location was great. Picked up my favorite chocolate chip with almonds. It was a little busy but not long of a wait. Staff is friendly. read more

When I asked to change from a cup to a cone the ice cream girl was too busy rolling her eyes at me to notice which cone I pointed at. I felt so uncomfortable that I didn't notice she gave me the wrong cone until I walked out. My boyfriend went in and exchanged it for me. I don't think I will be able to get myself to go to that location ever again:( read more

Every single year I order an ice cream cake from here and it's perfect I order a happy birthday ice cream cake and it comes out great I have no idea if you guy have got new employees or staffing but it is horrible customer service and quality I am not happy one bit with the outcome of this cake. It is absolutely ridiculous how small you wrote it instead of taking up the entire cake like shown in all pictures online and in the store. It really makes me not want to use baskin robins as a company anymore I am truly upset with this and hope that there is something you guy could do to fix this or make this better because I have been coming to your establishment in brea for 10 years now and have never have had this quality of a cake so if you could take the time and reply to me to fix this problem I would greatly appreciate it. thank you read more

Dirty sticky mess. The floor felt like I stepped into an adult movie theater, almost lost a sandal

I usually go to the store in La Habra and Whittier Blvd as it is closer to me; however, since I was in Brea I chose this location. The staff was extremely friendly, particularly the older lady who helped us. There was a line but they weren't overly quick to rush us. I ordered my mint n chip shake and was on my way. As always it was delicious. read more

I've been here several times and the owner has waited on us every time. I ordered a hand pack quart of ice cream and it was anything but packed. There was so much air and empty space in the container that when I packed it down it only filled half of the container. This location should be avoided. Baskin Robbins should do a surprise visit and see just how bad this owner is representing a proud Franchise. read more

The owner was SUPER sweet. Called on a random Sunday afternoon to inquire whether they had any more mint chocolate chip ice cream cakes to feed 20+ people. The owner said yes and she would put it aside for me. 3 hours later, went to go pick it up and voila! Also great penmanship on writing Happy Birthday! read more

Okay I just want to start off by saying this Baskin Robbins is like a second home to me. Peggy is a very sweet amazing owner. She is one of the most caring owners/boss I've ever known. I recommend this place as a very good first job to work at if you're a young person who has never had a job before this place is a great place to work at. Additionally, I want to say that Ginger is the best cake decorator on earth!!!! She is phenomenal and has continued to make the most creative, amazing cakes I've ever seen! She is the best! The ice cream here is soooo good, and all the flavors are wonderful. The store is run by an amazing group of people! Anyone who needs a cake, call this baskin Robbins!!! read more

I grew up in Fullerton/brea. So after the movies we always go get ice cream. I swear their portions get smaller and smaller every time I go. This time, I said, oh.. I asked for a regular scoop, not a kids scoop. And she said. Oh. That's the regular scoop. My husband then asked for a kids scoop and it was the same size. Haha. For their being so many desserts and ice cream places.. you would think theyd try a little harder to keep customers happy and coming back. We're just going to go to Rite aid instead. It's so much cheaper and you get so much more. Plus rite aid's ice cream is delicious! read more

Bummer. Closes at 10PM. But I'm hear before closing. They're closed. Walked 6 miles to get here. My nightly exercise. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Brea, California

I always come here when I go to the Brea Farmers Market on Tuesdays.. and on tuesdays a scoop is $1 or $1.50 it's a steal! Service is great as well. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Brea, California

Rude young girl wrong ice cream Ordered for two an it was melting all over my hand when she handed it. I tried to explain an asked why is it melting it was too runny.. Her comments were ruder never go there again. I tried telling another employee an she told him no. An they walked away. I asked for a cup to put the ice cone in since it was melting all over my hand. An she just ignored me. read more

Creepy guy with greasy hair scratching his head while serving me an ice cream. No napkins anywhere. Had the weirdest greeting , hey lady you want ice cream... but made it a weird song. Could not wait to get out of there. Yuck! read more

The owner is very friendly and kind. We have always ordered all our celebratory (birthday, anniversary, graduation, etc etc) cakes from here! We love coming here and the owner is such a pleasure to work with! read more