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    Baskin Robbins

    2.9 (53 reviews)
    Closed 11:00 am - 10:00 pm

    Order Baskin Robbins Takeout or Delivery

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    Blackberry Hibiscus - tasty but way too "watery"
    Mark K.

    Went to grab a milkshake on this warm day. Ended up with a shake of milk, more like it . . . The shake was very loose, like a watered down smoothie. Didn't realize it when leaving because it was full and I didn't notice the sloshing! The young lady who fixed it needed more ice cream or less milk by a long shot. Not even close . . . Only good was the flavor - Blackberry Hibiscus. But not enjoyable. Not sure what is going on with this location . . .

    the receipt for the restaurant
    Gonzalo Y Heydy N.

    Bad service! The guy the that was attending us, was touching his face and his mouth with no gloves, then proceeded to touch my banana split with his hands and when my husband went to go, ask him if he could please put on some gloves he got very upset then we went to go ask if he had any peanuts, and he started yelling at us then we said we didn't want it anymore and we're going to leave and he started laughing in our face and as we were leaving, he came outside to throw away the ice cream and waved at us and was laughing in a rude..

    Updated tables. Polite staff.
    Lynnette F.

    I'm disappointed that this location has absolutely no adults working, EVER. The owner or manager is non existent, and not interested in hiring people who are willing to work, and practice communication skills, or customer relations. The teens who work here are always gossiping and talking on their cell phones. Yesterday afternoon, three girls stood behind the ice cream cake freezer, cursing and talking about other employees whom aren't doing their bleeping jobs and one talked about filing a lawsuit. Then they stood by the register fooling with the cash, then goofing off trying to get the television (which I believe is actually some sort of menu) to work, one left, the other two started goofing off while the place was dirty and in need of tidying up - they decided to "make some scoops" as we were leaving. I'm not certain the owner checks yelp, nor that they care what goes on, they're making money (hey, it's BR) and most people are taking it to go. This place already has the new tables busted and is just not kept up. I'd hoped after my last review things might have changed, but alas, not at all.

    Adrianne F.

    Today I took my daughter for an after school treat. It was super busy but it was also a hot day. There was plenty of staff and this is the surrounding area was clean. The line was long but they zoomed through it really quickly. I'm pleased that more people are working there now. I'm bummed that they don't have Baseball Nut ice cream, as I was so excited to see it was available on the Baskin Robbins website. It's really the only one that I like there and it's a huge bummer this store doesn't put it out. When I ask about it, I'm told they have it in the back but I would have to wait for it to thaw to get any or they say that they are waiting for other ice cream to run out. It's only been out one time since June and we go quite frequently over the summer months. Other than that, my daughter was happy, she loves the Gold medal Ribbon. Today, the staff was cheerful, welcoming and kind.

    Two pre packed quarts with the bonus cones!!!
    michelle a.

    After dinner dessert...look no further then your neighborhood 31 Flavors aka BASKIN Robbins...haha. I'd like to say first... This order was started on DoorDash... And I noticed that there was no option to order cones...So I called the store and what great customer service, McKenna, proceeded to explain why they don't have cones to order on DoorDash... They are afraid that they will break in transport... Great thinking... However we were willing to take the chance... And she was super amazing offered to put them in a bag put them in plastic protectors and they transported just perfectly. And the ice cream was fresh and delicious!!! You can't go wrong With two pre-packed quarts for $13, jamoke almond fudge and pralines and cream y'all are the business. Thank you. And what really put this experience over the edge... Was a little note she put on the bag. Heart emoji here!!!

    Ice on the right side sticking out of my scoop of ice cream
    Ahnee M.

    Thoroughly disappointed.... there was a large piece of ice in my ice cream...I'm talking a big chunk just starting to peak out from my scoop of Nutty Coconut. I kept trying to get it loose to remove it but it ended up being nearly 2 inches long! If you like iceburg in your ice cream and watered down ice cream, this is your spot! My husband got a shake and he asked me to taste it and it literally tasted like they put water in it! Could barely taste the mint and chip. It's odd because I don't remember Baskin Robbins being this bad. I'm rarely in Novato but won't be returning here for ice cream.

    Ale with downloaded photo.

    We order all of our birthday cakes from this Baskin Robbins. Today we ordered another birthday cake and Sherry did an excellent job of downloading a photo we wanted onto the cake! She is very talented and professional. Brin is wonderful and friendly too. The cakes are always very fresh.

    Banana split. Straight sugar rush

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    11 years ago

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    10 years ago

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    10 years ago

    On time delivery of custom ice cream cake. Easy parking.

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    14 years ago

    Love this place. The people there are always nice and patient. My favorite ice cream shop in Novato.

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    10 years ago

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    Page 2 of 2

    Ask the Community - Baskin Robbins

    Review Highlights - Baskin Robbins

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    Silbermann's Ice Cream

    Silbermann's Ice Cream

    4.4
    (304 reviews)
    7.2 mi
    $

    We'd just had a snack at Acme Burger in Petaluma such that we couldn't do a cone from there, but…read moreice cream was definitely required! I Yelped ice cream in San Rafael so we couldn't do a stop on our way back to the peninsula. Silbermanns' looked like the best bet because who doesn't love unique flavors and home made quality? We found it, with no problem, and didn't have to wait long on a Saturday, which was great! Our server/scooper was a patient and friendly person and he did a great job explaining our options. We found what we wanted and the flavors were perfect! We both enjoyed our choices: Chocolate Orange Chip and Salted Caramel - yum; Praline Pecan and Marble Fudge - also yum! They disappeared as we sat at the tables outside on a lovely day with dog folks. Service? Perfect! Flavors and selection? Great! And a lovely experience all round - highly recommend!

    I drove by a few months ago and noticed a line of people waiting so I took a mental note and…read moredecided to come back on a later date. The first time I visited I sampled the old fashioned vanilla, lavender with rose petals and apple strudel. I fell in love with the Apple Strudel and really hope it's available year-round and not seasonal. On my next visit I sampled the cookie batter and it's my second favorite flavor. The shop is small but there are a wide variety of ice cream to choose from. The staff is nice and made me feel welcomed. It's definitely worth the price.

    Photos
    Bing cherry and peppermint
    Bing cherry and peppermint
    Butterscotch marble triple scoop.
    Butterscotch marble triple scoop.
    Silbermann's Ice Cream

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    Celine's Sweets

    Celine's Sweets

    4.3
    (50 reviews)
    0.6 mi
    $$

    I love a walk through Celine's when I'm in the mood for something sweet. Lots of candy choices, ice…read morecream and even gifts! There is an area in back with a large TV running movies, with all the traditional theatre snacks on display. While I enjoy browsing the huge selection of sweets, my favorite is the Jelly Belly station. You can buy different jelly bean variety blends or individual flavors. Some are prepackaged, but you can also buy by weight. I love this option as it allows me to buy whatever amount I need of the flavor I'm most craving in that moment. I love this! Seriously, you'll find whatever you're in the mood for. Worth a visit for sure.

    Well, it was hot yesterday I was in the mood for some ice cream. I'm sure like many people and I…read moreremembered Celine's sweets has ice cream. I called to confirm what flavors they had. I've learned the hard way. It's better to call to make sure they're not out of stock or something that you really want. Krystal is the person who answered the phone. She was really friendly and really nice. Very helpful with information and I said I'll see you in a little bit to get some ice cream. I went down there and they had a excellent variety of flavors. I tasted several flavors and landed on strawberry. I was in the mood for it. OK that was my second choice actually I'm gonna be honest there was a mint chocolate chip that they just ran out of, but they had enough to give me a little taste sample and OMG when they get more in stock, I'm gonna go get some. It's rare when they run out of stock completely but it happens that's life I saw how Khystal was with several customers and dad went in there with his three-year-old daughter and I was like yeah you know please go ahead and help them. I'm not in a rush so she was kind of juggling and then there was too like 12 or 13 years old, but she was helping these customers while helping me and that's OK so I settled on strawberry and it tasted really great. I thanked her for being so nice on the phone and in person and so helpful. Cine suites is lucky to have her as are we the customer base I told her I was gonna update my five star review from like 10 years ago so here I am doing it. The prices are great and you can get a free cake or sugar cone then with sugar since I hadn't had one of those in quite a while. They got a variety of other great candies as well. Do yourself a favor go get some ice cream or the raspberry sorbet which is seriously money anyways thanks Crystal for being so awesome... at this point, I'm using voice text so if they're grammatical errors, this is the reason why I hope ownership gives Crystal a raise and acknowledges her efforts to represent the business because she is the opposite of a minimal effort to check collecting Employee Thank you for reading

    Photos
    Making fresh Butter Pecan fudge in our shop.
    Making fresh Butter Pecan fudge in our shop.
    Wax candy and British squashies in multiple flavors
    Wax candy and British squashies in multiple flavors
    Viral Crystal candy

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    Viral Crystal candy

    Baskin Robbins - icecream - Updated June 2026

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