I am a first-time user of mobile auto repair services outside of the Kia dealership, and I couldn't…read morebe happier with the experience! I needed my brake pads replaced but was looking for a more cost-effective alternative to the high dealership prices. I found Raj on Yelp, saw his great reviews, and decided to give him a try. The entire process was seamless: * Communication: Raj responded incredibly quickly with a transparent quote for both parts and labor. It was so nice to have a direct dialogue and get fast answers. * Flexibility: I felt I could get the parts cheaper myself using my military discount. I reached out to Raj about this, and he was completely fine with me providing the parts while he handled the labor. * Convenience: He had availability the very next day! Being able to book so quickly and have the service done right here in Ho'opili saved me a ton of time and stress. If you're looking to save money without sacrificing quality or convenience, I highly recommend Raj. He is professional, accommodating, and efficient. I'll definitely be reaching out to him for future maintenance!

Raj responded to my message timely. He honestly advised where and what brand part to get. He was…read moreflexible to my needs and completed repair quickly. Highly recommend Raj! Thanks for relieving my stress of repairing my daughter's car!

Did my lift here years ago, also this event happened years ago. (review is very late, but started…read morethinking as I saw ads for them on Facebook regularly, people need to be aware of their practice) apparently they didn't tighten the steering knuckle lower 2 bolts on my Tacoma, clearly before I left I saw a thread sticking out on the lower control arm bolts, didn't say anything as I'd thought they'd honor their work, and thought they possibly even messed up the threads on that bolt that was loose which is why it didn't go all the way in, (as a mechanic I'm not going to touch something I'm afraid will break which would turn to my fault, liability is pretty important in the automotive service industry) they reassured me before I left that everything was perfect even though the skid plate wasn't installed as well until I said something, then within less than 6000 miles down the road and within less than a 6 month period, lower control arm came loose and went straight to the floor, took it back to them with a tow truck and they charged me for the labor to replace a lifetime warranty part from rough country as well as a CV axle that got damage due to collateral damage from the bolt coming loose. Clearly they didn't tighten the bolt with their response as "we loctite everything" well loctite only goes a long way when the bolt is torqued with a torqued wrench. A real shop would've comp everything and own up to their mistake and repair it for free due to technician negligence. But that didn't happen, rather just down another couple hundred dollars, around $800-1,000 to fix their mistake. But I mean the lifetime part was free which was great, one company at least honored something. Never coming back here again, neither will ever be involved with this shop ever again. Still have my receipt and can easily warranty stuff yourself on rough country website. Wasn't going to argue with these guys in person as they're pretty intimidated and aggressive when you put them on the spot. So it's easier to result in online reviews and let people know their practice as they're also firm with whatever they say with no room for talk or solution unless I'm guessing legal action is taken or a harsh review is made. They honestly just hungry for money, made the victim an even bigger one.

**update I received a message from the Manager (owner?) who…read moreapologized for the phone call being less than responsive He encouraged me to go into the shop and they would work with me on this matter I appreciate the offer I purchased 4 rims and tires 4 years ago Barley put 25K miles on them and one of the rims is cracked and can't be repaired So I need 4 new rims; new quote is double the price and no offer for a discount or free installation ($160-$200) Just a cold response and not even thanks for calling; he knows I'm a prior customer I'll never shop here again or recommend this place to friends and Ohana Very disappointed I hope others have a better experience; fyi the young lady I spoke to last week was much more friendly and polite

Do NOT go to the Honolulu/Mapunapuna location ! ! ! The Company Core Values states that: "Service…read morethat goes the extra mile! Because we're the experts and we care about your safety, we take extra care when inspecting your vehicle and tires. We gain trust by doing what is right. We built our business based on trust and avoid anything that will break that trust." This is false advertising. My husband went there for a simple service regarding his tires. He agreed to their premium price. Without going into detail, there was a serious safety issue with my husband's car. My husband informed them about the problem; however the representative was reluctant to investigate the problem. The representative stood by his "experienced service staff." So my husband went to a reputable tire company to investigate the problem. The company discovered and concluded that American Tire Company negligently installed the tires improperly. Moreover, American Tire Company installation standards are generally set for commercial vehicles and NOT according to the specific type of vehicle that requires service. There is a sign in their office disclaiming that they are not responsible for any damages to the owner's rims but they claim to be very careful. Now I understand why they posted that disclaimer in the office. I issued a complaint with BBB. American Tire Company failed to offer any reasonable settlement. The Honolulu location is not trustworthy. I remember when the company was on Colburn St. when the company first started. SHAMEFUL! ! ! Maybe this location suits commercial vehicles only. "Quality repair services" ..."perform accurate and friendly auto repairs and tire services" is false advertisement. "We maintain a culture of respect, honesty, and commitment that extends to our people; both internal and external." These are all false statements in their website. "Caveat emptor! ! !" My advice is ....don't go to the Honolulu shop.

I needed an alignment. After reaching out to several shops, this one was most helpful and…read moreresponsive. I spoke to Daniel, who explained things to me clearly and welcomed me in when I was ready to get the service. Kainoa was also very helpful. I had shown up early one morning, without an appointment, hoping to get in for the service, as my Ohana were visiting and I wanted to take them around the island. Kainoa got me in immediately and the usual hour and a half time allotted for an alignment went by more quickly than expected and we were on our way. There was a part I needed to replace in the back tire, which the mechanic found during the alignment. After a few weeks of waiting, the part came in and I took my car back to American Tire. They took care of everything promptly and efficiently. Even gave me a ride home (because they weren't too busy and had an extra person on the clock. This service is not usually provided, just fyi. They went out of their way, instead of having me wait for the work to get done plus the realignment, which would take approx 4 hours. Dre was super nice and we talked story on our short drive. Once finished, Dre came back to pick me up. He's a very nice young man. These gentlemen are professionals and yet, make you feel like family. Highly recommend American Tire Company, Kapolei

Called to see if they repaired flat tires. Asked if I could drop it off, just the tire. She said…read moreok. Dropped it off and by the time I got home it was done! Talk about fast! Came back to pay for it and they even put it on. Great customer service! Highly recommend this business for your tire needs!

Called for a tire rotation and they took me in same day. Was able to get it done during my lunch…read morebreak and still have time to go get something to eat afterwards. Super quick and friendly staff. Think this is my new tire service home