I absolutely love Ben & Jerry's! Beyond having the most incredible, delicious flavors with all those rich chunks and swirls, it's a business you can feel good about supporting. You can truly tell they are a company for the people--their community-focused values and progressive policies show that they care about making a real difference. The staff is always so cheerful, welcoming, and friendly every time I walk in. Plus, signing up for their birthday rewards to get a free birthday scoop is such a sweet bonus! Highly recommend stopping by for great ice cream and great vibes. read more

How lucky are we to have Ben & Jerry's Ice Cream in Sherman Oaks! The Galleria is an iconic place and with B&J's here, I've become a frequent visitor. Everyone has their favorite and ours is the New York Super Fudge Chunk! It is a filling and satisfying chocolate ice cream with walnuts, pecans, fudge cover almonds, white and dark fudge chunks! What's not to like? Flavor, texture and creamy ice cream at it's perfection. Then there is Strawberry Cheesecake with strawberries and grahm cracker swirl. Lucious and delicious! Super cool people serve ice cram with a smile! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

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We came in on a Saturday night and Kayla was so nice and friendly. She answered all our questions and gave us samples of the flavors we had never tried. All the flavors were so yummy, we didn't know which one to choose. Kayla was very patient with us, especially with me bc I can be indecisive lol. The store was very clean and the ambiance was welcoming. I noticed she welcomed all the customers who came in and served them with the same nice, friendly customer service. I'll def be back! Thanks again Kayla, you're amazing!! :) read more

Ben & Jerry’s - Serving Strawberry Cheesecake ice cream - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

Dirt cake is my favorite from all of Ben & Jerry's. That is a must try. Good service, friendly, and helpful with any flavor you wanna try. read more

I had a bad experience. The girl who works on the night shift was rude (I think her name is Maetzi based on my receipt) and I was charged for extra items that I never ordered. Always check your receipt before you leave. I hope the management addresses this issue. read more

My son and I came to this Ben and Jerry's after a long day at the zoo and we were looking forward to an awesome sweet treat I don't have much time with my son because I had to drop him off with my ex wife we waited 30 minutes and still never opened (says they opened at 1) This really ruined my sons day.. read more

My daughter craved an ice cream. It was a small shop, pretty inside. They pretty much have the fave flavors. They do have the app that you sign up to earn points toward rewards. Cool One of the stores at the Sherman Oaks Galleria read more

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Came in today after dinner 8:20pm and wanted a sweet treat was just us (2) in the store and didn't know flavors so was asking questions younger shorter girl was rude no emotions asked if we can try a flavor and she paused and said not rn she thought about it and didn't want to so said that. Got 2 ice creams we weren't happy with them but would've been nice to get flavors we actually liked but she didn't want to let us have a sample of some. She just was rude she should definitely learn how to smile and not be so short with responses. read more

Friendly service for a pricey scoop of sorbet which only comes in 2 flavors lemon & raspberry-

Great spot to grab some ice cream at the Galleria. Friendly & fast service. The cookies and cream milkshake was 10/10. read more

Ben & Jerry’s - Inside - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

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This Ben & Jerry's has great customer service, the store is very clean and we enjoy going there.

if you're gonna buy an ice cream cone, just know that there won't be any ice cream inside the cone, it'll just be placed on top of the cone. and it will cost you a whopping $8. for one scoop and a hollow cone. handels ice cream will fill the cone and pile the ice cream high for $6, and i think baskin robbin's has a way better deal too. read more

The Cookie Dough ice cream flavor was my favorite!!! But, the Cookie dough non dairy flavor now is my fav, THE BEST!!! Also, last time I went I tried the marshmallow flavor, GOD, do yourself a favor and try those 2 flavors! AMAZING!! The service and the ambiance were pretty good! Definitely one of my favorites places to get ice cream read more

The usual ice cream ... service was ok ambiance well it was at the former Kodak theater .. busy crowded , tourist trap..

So bad, I wouldn't call it ice-cream, maybe sugary junk. Not even my kids liked it I'd rather buy the grocery brands... read more

FREE birthday ice-cream, no purchase necessary~ Sign up on their email list. Store is clean and staffs are friendly. Perfect place to have dinner, watch movie and have some ice-cream!! The Parking: Sherman Oaks Galleria parking structure. Small fee after validation. read more

YUM! This place is located in the Galleria shopping complex. Came here after Cheesecake with a big group to have some dessert. For some reason, I had thought that this place closed down with Mrs. Fields but it's still here! My friend/boss is vegan and I was surprised to find that their non-dairy yogurt is vegan as well! We split a small PB & Cookie non-dairy, vegan ice cream. It was so good, I forgot to take a picture! I think it cost $5 for the smallest cup, which was like three mini scoops. Perfect sizing for us two. A little price-y for the smallest cup, but whatever it was good. Our co-workers got ice creams on cones and they provided cups as well to help drippage! I personally like that they are located in the Galleria, helps ward off a lot of foot traffic from kids and stuff. This place was clean and inviting. read more

I went to this store to purchase an ice cream cake (birthday) and was helped by Trish, who was just fantastic to work with. I really didn't know what I wanted but she took the time to work with me, show me the cards with the various flavors and then helped me with the right size and colors. When I went back 3 days later to pick it up she remembered me as I walked in the store and 1-2-3, it was ready. I've been a fan of Ben & Jerry's ice cream forever, even more now as they have dairy free ice cream (things change as one gets older). As to the ice cream cake, EVERYONE LOVED it; it was gone immediately once the word got out how good it was. So thanks Ben & Jerry's, and thanks Trish, for making this part of the birthday celebration even better! read more

Friendly staff, my kids love it here. Always a pleasure when we walk around and stop by for some treats. Keep up the good work. read more

Ben & Jerry’s - Waffles - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

It is really unfortunate, I walked into the store front and had a really poor experience. 1. I was not greeted which is such a bad introduction to a brand that is so established. 2. My fiance were limited to two samples each, which in comparison to the large selection did not allow us to survey the flavors. 3. When reviewing pricing the prepackaged pint was the same as a single scoop, so when trying to find the flavor that I tried there was no chunky monkey. So I asked if they had it in the back they said no but can can give you a fresh pint for $3 more. Which is the same as a cone add on. I had a really bad expirence which make me not want to support the brick and mortar business. read more

Literally one of the best services i have received at a Ben & Jerry's. The place was absolutely neat and well cleaned, spotless even!!! The food was absolutely breathtaking, i loved it. The staff was even better, Luisa (the person that took my order) was very kind and considerate. She gave me options and recommendations for what type of ice cream i should try. Absolutely the best customer service from her and definitely deserves a raise!! I will most definitely be coming back to get some more ice cream here. read more

I had no idea that there was a Ben & Jerry's store that you could go to! As soon as you walk in you'll be reminiscing of your long walks down the freezer isle...searching for that perfect pint to satisfy your sweet tooth. All the classics are available to order and they even have additional flavors that are only available in the store. You can even purchase ice cream cakes and have them custom decorated, which is sure to please a crowd. I tried a number of flavors before finally deciding on "Milk n' Cookies" inside of a waffle cone that had "Cookies n' Cream" frosting on the outer ring. It was a great combination (if I must say so myself) and the ice cream was so creamy and delicious. It was awesome being able to tell the difference between the freshly made ice cream and the store bought pints that I'm used to having. The only thing I didn't like about this store was how you couldn't visually see all of the ice cream that they were serving. Usually ice cream shops have glass counter tops that allow you to see the flavors, but here you just go off of the name itself. Maybe this is because most of the flavors are in stores and they expect customers to be familiar with what they are serving?? I'm not sure, but for those who don't travel down the freezer isle multiple times a week to pick up Ben & Jerry's like I do, you'll have to roll the dice and go off of the flavor names and taste tests. All in all, this Ben & Jerry's is a great spot for tasty ice cream with multiple flavors and combinations to choose from. read more

Ben & Jerry’s - Yummmmm - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

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***The best bet at this Ben & Jerry's might be to go with the in-shop-only flavors; I had the Chunky Monkey and Cherry Garcia and I actually prefer the grocery containers; the ice cream here tasted fine, but it was too soft*** This Ben & Jerry's is located in the Sherman Oaks Galleria, which has its own parking structure. I am not sure what they charge for parking. read more

Ben & Jerry’s - Cherry Garcia and chunky monkey - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

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Stopped in for a scoop of gourmet ice cream after seeing a movie at the Arclight. Delicious! This store is very clean, with lots of flavors to choose from and all kinds of fancy cones. The young lady at the counter was friendly and took my order quickly. It was pretty quiet for a midday Monday, but people were coming in to pick up custom made ice cream cakes. I will be back! read more

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It is a tradition to grab ice cream before my friends and I go home. We are always in Ben & Jerry's pretty late at night. Tonight it was really obvious that the place is just never at its best,The floor is dirty, chairs are everywhere, napkins on the floor, partially filled ice cream freezer, employees hanging out on their phones. It's just a very blah experience. read more

Woohoo! I came here for free cone (or cup) day! Sooo...awesome! Like I said before, my FAVORITE word is FREE next to sale. LOL I normally get my usual flavor - Chunky Monkey (banana ice cream with fudge bits and walnuts) because it's uber yummy but I thought since it's free let's try something new, then I don't lose anything! :) The location is smaller than the location in Burbank but it serves it's function. Got my ice cream and left. Oooh, I tried one of their new flavors - Late Night Snack. OMG! Who came up with this concoction?!?! It's ingenious! I fell in love with it. Let me break it down for y'all - it's Vanilla Bean Ice Cream with a Salty Caramel Swirl & Fudge Covered Potato Chip Clusters! Mmm...sweet and salty?!?! Now ladies...you know when it's that time of the month...this sounds sooo good. LOL I just hate that this is pricey ice cream but I will be back next year for free cone day! or when there's a sale at the grocery store. ;) read more

Standing outside should be open No one answered the phone Turns out the one and only staffer had to go to the bathroom and it wasn't even in the shop! GF still happy cause she's getting her ice cream read more

I love stopping by this place for ice cream before the movies. Felt the need to leave a review this time because the gal and guy working the night of 3.8.18 were very helpful and happy. Their happiness was very contagious! And it was near closing, so who knows how long their day was or what they encountered before us. Thank you! And the ice cream speaks for itself. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

We always order non-dairy pints through UberEats. Don't judge lol. The girls here are always very sweet and helpful when I call in to ask about available flavors. Their non-dairy ice creams are incredible. read more

I'm not a big ice cream guy, but when I do have it it might as well be the best. Last night we were surprised to find that the LONG line at the nearby Starbucks could be bypassed at Ben & Jerry's. They have coffee and tea options, and I had probably the best chocolate mint milkshake of my life. I was also surprised to see that they also serve real fruit smoothies. read more

Who doesn't love good old Ben & Jerry's ice cream??! They give you samples to try which is always awesome. You can get a scoop of ice cream and then take home a pint if you really want.. It's never been too busy or crowded and the staff is pretty friendly. Stop by for a scoop of chocolate brownie if you're craving something sweet! read more

Note to Yelpers - anyone who gave Ben and Jerry's less than 5 stars has no heart! This particular location in the Galleria is great. Not too crowded, delicious as always, and really friendly workers! I'd go with a Late Night Snack cone or a coffee milkshake any day of the week. In fact, this review is over because I need a shake RIGHT NOW! read more

Wow I love this Ben n Jerry's the aesthetic is so cute! I come here quite often since I live so close to this location and it's literally always so clean. I usually get helped by Diana or Jaylene and they are so nice and welcoming. Will continue to come here! read more

Great variety. Lots to choose from. Friendly service. And they cater to party's. Which is different and unique for a party. read more

Ben & Jerry’s - Display case. - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

We LOVE their ice cream cake!!! The selection is customizable and always delicious. Our 7 year old son and all his friends went bananas over his amazing Ninjago LEGO cake. The designer did exactly what we wanted and it exceeded our expectations. read more

Varied ice cream choices which are all tasty. If you can't decide on a flavor you can have a free sample. Location is convenient and staff is pretty friendly. read more

Ben & Jerry’s - Front door of Ben and Jerry's! - Ice Cream & Frozen Yogurt Near Me - Sherman Oaks, California

I was in a real pickle, waiting until almost the last minute to order my husband's birthday cake. Alejandra was SO helpful, and now my husband will be able to enjoy his favorite cake on his 50th! Thank you, Alejandra. FANTASTIC Customer service! read more

I went here yesterday for Free Cone Day. I like Free Cone Day because you can try a bizarre flavor that you normally wouldn't try. But then again, I did end up wasting a free ice cream... hrm, anyways, I got the ONE Cheesecake Brownie.... didn't have much of a cheesecake flavor, and no brownies... I wonder if I got some other Cheesecake flavor. Either way it wasn't all that great. Though that one flavor was disappointing, the location was fine. It's in the middle of the Sherman Oaks Galleria or what ever it's called, between the main courtyard and PF Changs. There wasn't much as far as seating goes inside, but there were a scattering of tables out side. I parked in the garage which was free with validation, unfortunately there isn't much at this mall to make me want to visit more often. But since the mall has easy access from 101 West and easy access back onto I-405 south, it's a good stop on my way home from work. So I'll definitely be visiting here for next years Free Cone Day. read more

Um I came here for their free ice cream give away day !!!! Of course that gets 5 stars...come on now!!!

Was here this evening 40 minutes till closing and the service was GREAT!!!! Very friendly and very helpful not to mention the worker that helped me was very knowledgable when it came to the menu. I didn't catch his name but I do recall he had a tattoo on his arm and we talked about chipotle. This was my first time here and I will for sure be coming back, definitely deserves 5 stars! read more