The cake we ordered was absolutely amazing! Everything from the design to the execution was excellent. The attention to detail, presentation, and overall quality exceeded our expectations. Not only did the cake look beautiful, but it also tasted delicious. Thank you to the team for making our celebration extra special. We will definitely be ordering from Baskin-Robbins again! read more

I placed an order on the app and it stated it would be ready by 3:20 p.m. I arrived at 3:29 p.m. and no one had even started my order. Ordering through the app is supposed to be more convenient, but there is really no point if my order will not get started until I arrive. The workers did not have good customer service either, which does not make my experience any better. read more

I think BR's ice cream is a solid "B" grade, but I went into this location to order a birthday cake for my son, and the service from George was an "A+!" George was patient, answering all questions, and super friendly. He made us feel like our patronage was valued. Very rare. Thank you George, for such great service! read more

I've come to expect some shrink-flation with portion sizes but this is unacceptable. I ordered a double scoop Sundae. When it arrived I thought they had mixed my order up because it was so small - it looked like a single scoop, and an offensively small single scoop at that. If I had ordered a single scoop, I'd still feel ripped off. It's not apparent in the photo but this is a really small cup size - not what they're picturing on postmates. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Mostly good on this visit - My first choice of the brownie sundae was shot down as they were out of brownies - 2nd choice was their 3 scoop sundae . After it was prepped , it was put in the freezer while my friend placed his order - nice touch ! read more

Baskin-Robbins - 3 scoop sundae w vanilla Jamocha and strawberry cheesecake - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Loved this place! I miss the simplicity of ordering regular ice cream. There's so many new ice cream places with weird flavors, nowadays. My kids eyes just lit up, when we walked in. The place was colorful and the service was great. Highly recommend this place! There is a drive-thru, too. read more

I really hate to be that guy, so let me state right off as a Yelp Elite - I have no idea if this branch is good or not. Why? Because I've recently ordered twice via DoorDash only to have THIS branch instantly cancel the order without any explanation. Let me tell you, that is NOT a way to run a franchise. DoorDash should remove this location until they stop doing that. I've always loved Baskin-Robbins since growing up in the 1950s (we had one just a few blocks from my house), and I'm sure I'd enjoy it once more if only they didn't cancel the orders. read more

I walked in and it was immediately asked to leave because I had my service animal. The person did not even ask if she was a service animal. Nor did he care. My dog stays in a bag attached to my person at all times. She was not on the floor or anywhere near a counter or items being served. ADA violation to the fullest and will be reporting the violation As such. A little finesse goes a long way. read more

Another fantastic experience at this lovely shop! Again needed something special and even though they were pretty much at closing time, AUSTIN the manager allowed me to place the order over the phone to pay in person so that I could still fulfill the order!! Everyone that works at the shop is always just so friendly, helpful, and kind... Not something you see in younger folk these days a lot... And certainly unusual for a shop that gets overloaded with demand during the hot summer months! Five stars to the owner and the entire crew! read more

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3-21-24 @4:20pm I usually do not rate, but I am putting 5star because the ice cream and place my family loves it! But today I brought my kids for a good ice cream day. Unfortunately, the employee who serviced us might've been having not a good day. Just felt that customer service should've been more better. She did not say hi, and was very serious, a little rude. When my husband was ringed up she did not say thank you and gave him his receipt with an attitude. Overall, just want to say the ambience should been better, is something that it could be fixed. Thank you! read more

I came to this location to buy a Mother's Day cake. The prices were fair and the cakes were absolutely stunning! The employee was helpful and I was able to choose my mom's favorite color for the letters which he wrote on a cookie for me. The parking lot can be crowded but otherwise it was okay. I wish there would have been a bit more ice cream than cake but overall it was good. read more

Baskin-Robbins - Ice cream cake - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

So I came here with my married friends Abraham and Eduardo they wanted ice cream. The people here were very nice and offered us to sample the new flavors I got a Brownie Sunday and was very good. My friends got a banana split to share between them and they enjoyed the extra toppings they got for free. Based on this visit we will come back again read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Service was amazing . Ice cream was delicious. And Tariq was the coolest . This is our go to .

Great customer service and even better health and safety practices. Baskin has a ton of great ice cream varieties and a fair amount of non-dairy options as well. The wait time is super quick even on a busy weekend or warmer time of year though let's be honest a lot of us enjoy ice cream when it's winter as well. I live within walking distance of here, but the parking lot is never completely full and an easy in as well as out. There is street parking available as well which can make coming and going even smoother depending on which direction you're traveling. read more

I ordered a custom printed cake for my friend birthday here and I was really happy with how it came out. The wait wasn't that long and there was a lot of parking (probably due to covid) The cake was already sitting in the freezer when the worker went to go get it for me and showed me it before putting it in a box. It came out very good but it the price for it is kind of pricey. read more

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This store is great! Friendly and helpful service. Spotless store. Really enjoyed the experience and interaction with the store employees and Tariq the owner. read more

Classic ice cream shop with lots of choice. Summer treat. Sometimes a line but worth it

Very cool and tasty ice cream, but as for me the price is little bit to high. For 2 ice cream we give like around 12$ it's too much. And inside on the tables was little bit dearty, we asked to clean the table to sit there. But the ice cream always great!!!! read more

Baskin-Robbins - My favorite ice cream - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

I took a little long to post this review due to personal reasons. But I did not want to miss the opportunity to give this location a review that they deserve. This Baskin Robbins location is my favorite one. I would never go to any other location, That isn't this one. I wanna start off by thanking the full staff here they are the best superfriendly nice, and they offer the best customer service. Second, I want to thank them for such a great cake that they made for my son. Starting from the staff that took care of my cake order when I first walked in, I wish I had gotten her name. Also, thank you, Tariq, for the great customer service. A special thanks to the cake decorator Deborah for the amazing job she did on my cake. It was more than I expected. She went above and beyond, and we absolutely loved it!!! My son was extremely happy with his cake. If u guys are looking for a cake, this is the place to go to. This Super Mario cake was awesome read more

Baskin-Robbins - Super Mario cake ... - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

I was going to write a bad review due to the fact that I had a bad experience with two of the employees regarding customer service. I spoke with Tariq who is the manager at this location and I was very pleased with the phone call. There was miscommunication and understanding. My husband and I are very happy with the way this was handled. Ranting about bad reviews over businesses does not fix things, it's communication and customer feedback. Employees were wearing masks and there was covid boundaries. read more

aaahhhh! we all scream for ice cream! Lol baskin robbins is a place made for someone like myself...i LOVE ice cream. we came here to end the day with some creamy yumminess. there are so many flavors to pick from...aaaahh, which one, which one?! like a kid lost in a toy store, trying to choose one "favorite" is the hardest, so ofcourse, sampling starts. i'd tried the egg nog flavor and it tasted like rich vanilla and i also tried the blackberry one...meh, it was ok. despite my attempt to venture out, i ended up getting my usual, jamoca(coffee) and chocolate. it was rich and creamy. it would've been nice if we all had sat together outside, but no seating area except only few inside, therefore minus one star. sorry baskin robbins. read more

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I love their ice cream. They have so many amazing flavors like the cherries jubilee, wild & reckless sherbet, cookie dough, cookies & cream and so many others. Came to this location yesterday for their $1.50 scoop day on the 31st of the month. The line was about 20 deep when I came, but the employees were still friendly as ever. The wait was not bad as well. I tried their flavor Oregon blackberry for the first time and it was so good. I would definitely come back to this location. read more

Baskin-Robbins - Cherries jubilee & Oregon blackberry - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Ali needs to get a raise, PERIOD, he's fast and professional, I had 5 different orders with all the stuff on it, thank u Ali for assisting me, see u next time! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

Awesome job creating my son's Spider-Man cake! Even the adults wanted a piece. Everyone at this store is so polite and helpful, and my little boy was thrilled. Thank you! read more

Baskin-Robbins - My son's birthday cake! I can't thank these guys enough for making my design! - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

this place was filthy! i mean damn it was dirty. The ice cream was whatevers. I had the red velvet and it tasted like mild red bean. not very sweet which was a plus. Considering the lack of options in this area for ice cream/desserts (and i do not want to drive down to ventura bl), it was br or mcdonalds $1.00 cone. Needless to say McD's 100 penny cone tastes much more artificially lab-based food flavor than BR's articially lab based, machine made "hand" crafted ice cream. read more

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This place really sucks all the happiness out of getting ice cream. Just spent 15 minutes standing in here & finally just had to leave because all 3 employees were in distress and I couldn't rationalize waiting that long for some ice cream lol. A blonde manager of sorts.... telling everyone who's trying to be helped she's off the clock when there's like 10 people in the store lol. One guy making an elaborate drink and another employee on the phone. A whole mess. Get it together lol read more

Baskin-Robbins - Look how many people are here lol 1 employee doing anything, the other two too occupied to help weed out this rush. - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

GHETTO! Let's start off with location. If I wanted to be in Little Mexico I'd drive to San Diego. This place is so ghetto. The location is not exactly desirable. Now onto the ice cream. We ordered two separate flavors and both were melted. I know it was a hot day but your ice cream should be by definition COLD at least. I'll go to any other spot but this one. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

DONT waste your time coming here! 1. they DONT like working and you can tell because you come in and everyone still continues there conversation 2. They NEVER fill up ANY cup! NO matter the size you order 3. DONT go in here if you see more than 2 customers in the business because you WILL wait more than 15-20min read more

It was one of those nights that I needed a sugar fix. Drive to Baskin Robbins with only 10 minutes to go. I was help by a very wonderful associate, Liz Marie. She was so amazing and helped with my myriad of orders I had. It's that level of customer service that makes you want to revisit this place. Thank you so much for making my night. I truly hope management acknowledges her hard work. She's an asset to the team. read more

Jamil made me feel like royalty! Very nice with a big smile. Also the sundae was magnificent! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

First time here, very disappointed with my double scoop sundae, was definitely served as 1 scoop. Wish I would have noticed rite away, to let him know. Disappointed, No sundae for me again! read more

I've grown up to this Ice cream parlor and they have never failed to put a smile on my face. They recently created such an amazing cake for my 21st birthday. It was absolutely beautiful and delicious! read more

Baskin-Robbins - My Mardi Gras themed ice cream birthday cake! - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

They won't take coupons without arguing and they cheat on portions, I paid for three scoops 4.5 oz each and when I got home they gave me 2.5 oz scoops, and is not the first time this happened. read more

My favorite childhood memories are at this baskin robins. Came here often with my family as a child and still enjoy to today. Parking is limited but not too difficult to come by. Service here as always been good. The ice cream is always delicious! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

I was just here in baskin Robbins and there were 3 ladies Nathaly Leeza and Kathleen they were very nice and polite professional and very beautiful I hope you girls keep up the great work and I've tried there ice cream and it's so great and good read more

Good variety. They have smoothies and new things other than ice cream. Nice on a hot day. read more

Baskin-Robbins - Happy happy. - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

I love Baskin-Robbins great service awesome ice cream few of my favorites are the cotton candy, pink bubblegum, strawberry cheesecake, and toasted coconut. Banana splits here are great too. Hope this company expands even more than they are now read more

Not much to say about this place .. I mean u really can't go wrong w someone putting ice cream in a cone,. But they do always make sure it's a big scoop for me here :) and really nice ppl working at this place read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Van Nuys, California

I've been coming to this Baskin Robins since I was a child. It's a great location the parking lot is big & spacious. The employees are always nice. There's a lot of ice cream flavors to choose from and their chocolate sundaes are the best. Their milk shakes are pretty yummy too! read more

Never saw such testimonial staff in any place, what is more surprising it is franchise of Baskin Robbins. Everyone knows how good their ice creams are, but personnel here is truly welcoming. My bow to management of the place. read more