Enjoyed a delicious and memorable dinner tonight at Benihana Chandler, all thanks to K.C., our talented and personable hibachi chef! Though the restaurant was busier than usual for a Wednesday evening, due to numerous graduation celebrations, our party of 7 was seated quickly and on-time for our 5:30pm reservation. Drink orders were promptly taken followed by our dinner orders, with plenty of help from our informative and helpful server (I wish I caught her name!) Next up, the star of the show...K.C. All the way from the island of Oahu, he brings an exciting new experience to the table. Being seasoned hibachi diners, we've seen all of the classic "tricks" on the grill. *yawn* It was a refreshing change from the norm with K.C. preparing our meal. You'll have to see for yourself, next time you're dining at this location! Not only was he fun, skilled, and downright hilarious, he took the time to acknowledge and customize our dinners due to a couple of food allergies in our group. Our food was delicious and cooked to perfection! It's always appreciated when you get an entertaining and engaging chef when out for teppanyaki/hibachi...and K.C. nailed it. NAILED IT, I tell you! Thank you for helping us celebrate, K.C.! Hope to see you again soon. read more

Benihana - Chandler - Sushi Bars Near Me - Chandler, Arizona

Made a reservation for last night to celebrate my graduation. Got to restaurant only to be told it would be a 40-45 min wait even with one. It was very busy which is understandable this is why I made a reservation. Another customer was sitting there and told my son she had been waiting 40 min already with her having a reservation as well. I was told by the lady checking ppl in that they overbooked their reservations. I was disappointed because my sons had brought me here for my birthday and it was my first time coming here and we all enjoyed ourselves so I wanted to come again. I made my reservation on open table and I got an email talking about a no show policy. I told the woman checking ppl in I was leaving but I guess she didn't care to take my party of 6 off the list. Also another party came in with a reservation for 10 and was told the same thing. Very disappointing read more

Is this place under new management?? We had a reservation and they were 30 mins behind. A ton of people waiting. They purposely over book with zero disregard for people's time. From drinks to soups was over 15 mins, from soup to salad was close to 25 mins. People who sat with us had 5:30 reservations and didn't get seated until after 6:00. This place is now about numbers instead of quality. Bathrooms were out of toilet paper, grills still had left over food from previous orders. I have list all respect for this place. I suggest finding another Teppan entertainment if you want that. The manager should be fired! Wow how things have changed!!! read more

Everyone is so friendly and work efficiently with the customers. Families and celebrations were all around. Your drink and good order is taken. Thank you gang for service with a friendly smile. Our Chef Hong was entertaining. The hibachi is one of many Japanese type dishes served. The hibachi meals are 5 or 6 courses ( soup, salad, entree with fried or steamed rice, a vegetable and desert. Price averages about $60 with one cocktail. It is not 100% authentic, but filling. I celebrated a family birthday so my focus was elsewhere rather than pictures. I had fun laughing and talking. read more

Benihana - Chandler - A heart for the birthday man. - Sushi Bars Near Me - Chandler, Arizona

I recently made a reservation for my birthday. Thankfully, I was looking at reviews, including menu pricing, online. Over a six year period, the price of the dish I normally get increased 47%! Incase anyone doesn't know or is interested, the average increase is 3-5% a year. Nearly 50% increase is ridiculous!! I cancelled my reservation and made one at their competitors instead. To anyone reading this, I would recommend Osaka over Benihana any day. Fair pricing and amazing food, compared to this joke. No contest. Not to mention it seems they care more about their customers than these greedy people. So disappointing. read more

Tiny portions. Huge prices. You're paying for the "Show" But the price for what you get is a joke. This chain needs to rethink their portions because currently it's a rip off! We all left hungry!! read more

At chilis writing this review because they took an hour to seat us after making a reservation. Left and went to chilis after being told it would be 45 min wait. Called us back. Was told it would still be a few minutes. Greeted with disrespectful tone at host stand and sat down with awkwardness. Extremely overpriced for the lack of professionalism and low tier experience. Floor was filthy and food safety was a concern. Save time and money and go to chilis read more

Made reservations a few days in advance to take my wife and my mother out for Mother's Day. Showed up a few minutes early only to be told they were running behind schedule, fine. Said they would text me when the table was ready. Almost an hour after set reservation they called. By the time I had already found another place to eat. Won't be making reservations again any time soon and would also warn anyone who plans to , be ready to have time wasted read more

Made a reservation for a birthday early in the week. Got to the restaurant 15 minutes early. Heard at least 6 other parties come in for the same reservation. There was not enough room to sit and stood for an hour. They told us after we waited for 15 mins that they were 20 mins behind. The place got busier and busier as we waited I finally spoke to a manger and they seated us. The server than proceeded to tell us that we would prob not eat for another 40 mins as they were behind. They offered us free salad that already comes with the meal for waiting. I asked if we could get some free drinks or appetizers and are appetizer and they said no. We left. This is not the first time this restaurant over booked. Luckily my wife was a good sport but stay away from this place on busy nights. read more

Service were really good Danny & Dominic were vert nice and friendly and fun he really put a good show. We had a great time. The food was always so good.Glad we went read more

Usually I only post positive reviews. However, we were VERY disappointed when we visited Benihana in Chandler a few weeks ago with a group of friends. The chicken was extremely dry, probably because it was the first thing on the grill & after being cut up, it cooked & cooked & cooked until it was dry & tasteless! Sadly another example of a once great restuarant, that trades on it's former reputation. We tried a teppanyaki competitor in the East Valley & had a superior meal. In my opinion, quality & success starts at the top, so a case of inept & indifferent management. We won't be back. read more

This restaurant over the years has deteriorated traumatically. It is now very, very noisy over crowded. The food is subpar.

Making reservations is easy at this restaurant but getting a table even with your reservation is impossible! We had a reservation for 6:00 and arrived on time. Stood in a 5 minute line to check in. Was told reservations are running 15 minutes behind. Our name was finally called at 7:00 pm after standing in a crowded, dirty, no place to sit waiting area with a million other people. Horrible communication between the check in desk and guests. Even saw two people fighting with each other to get to the front of the check in line because it was such chaos. Walking to the table you could tell the restaurant itself was dirty and over crowded. Sat for a good 10 minutes before a waitress came over and then sat for another 10 minutes before we got our drinks, ice water with lemon, arrived. Waitress was nice and friendly but talked fast and very soft so you had no clue was she was saying or what you just agreed to order with your meal. In fact the chef while cooking had to change multiple orders at our table because of bad communication between waitress and guests. Chef was a great. Food was okay, nothing fancy or amazing for the price you pay. Ended up taking my daughter to the restroom about 10 minutes into the chef cooking which was a disaster. Restroom was filthy, one stall broken and one out of toilet paper that the workers couldn't seem to resolve. This meant one stall working in the women's restroom with a line out the door and my food cold and tough by the time I got back to the table to eat. Finally left the restaurant 2.5 hours after our reservation time and completely disappointed. Definitely not the $250 Benihana's experience we were expecting. My 2 stars are for the food I actually got to eat hot, especially the fried rice I was over charged for. It was delicious! read more

Justin the chef has so much charisma and is hilarious! The food was amazing and I will be coming back

Excellent! Alex aka shrimp shady is a great host! Sunday around 4pm, seated immediately. We'll always come back. read more

Benihana - Chandler - Sushi Bars Near Me - Chandler, Arizona

Sad to see how far this place has fallen. Upon entering & waiting for our table, I started noticing how filthy the place was. Even the front desk had a layer of dust away from the side of the greeter. See the photos to see the filth that was apparent from the waiting area. I suggest a manager go sit there & open their eyes! The front area also needed a layer of paint on the furniture & desk which was quite scratched & missing chunks of paint. I wanted to leave because I can't believe the kitchen looks much better, but it was somebodys birthday. Food was good, but I will never go there again after it being a favorite special occasion place. Our meal for two was more than $150 before tip(only one drink & no appetizers). For that money we can go to a clean, upscale meal many places. read more

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What strange experience! Hubby and I decided to finally use the $30 birthday coupon that was going to expire in a couple days. Didn't feel like having teppanyaki so we sat at the bar/dining area to get some sushi. We went around 5PM and there was just one other person sitting at the bar. I actually counted and there were 8 employees including the 3 cooks. It was so very strange to watch 3 employees in particular chit chatting with each other and on their phones the entire time. I've never seen anything like this at other restaurants! Hubby commented apparently the manager doesn't care as he's walked by several times. At the end of our meal, the manager was by our table so against hubby's wishes, I asked him if he was the manager. He replied he was one of them. I told him about his employees on their cell phones and chatting instead of working and he replied that they do use their phones a lot! He then corrected himself and stated the managers do use their phones. I told him I have never seen anything like it and I can't believe they're still in business. He then stated he's only been working here for 2 months and it's definitely the most laid back place he has worked at!! Wow just wow. Now, about the food: we ordered the nigiri assortment $32 which came with 10 pieces of nigiri with miso soup and salad. The nigiri were very small with a lot more rice than fish, and the taste was meh. Salad was your average Asian salad with ginger dressing. The miso soup was lukewarm and the seaweed was not fully cooked. Very disappointing. Spicy tuna roll $12.50 was mediocre and hubby said I can make much better. Chili ponzu yellowtail roll $20 was just ok as well. For the food they offer, the prices are way too high. Overpriced menu, meh food and apathetic employees...definitely don't recommend and this is our last time here. There are so many better options around here. read more

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I used to come here at least once a month for over 10 years. However, prices have gone up and quality has gone down. Roaches in waiting area, grease dripping from vents, and they use a third party agency to place to-go orders. read more

Benihana - Chandler - Sushi Bars Near Me - Chandler, Arizona

We went tonight to celebrate my husband's birthday and to use his birthday points. Our reservation was at 4:30, we waited maybe 10-15 minutes to be seated. Our food order was taken at 5. This was fast for them tonight as we usually have to wait a half hour over our reservation time to get seated and about another 15-30 minutes before a server even gets to the table. Now, this place was recently bought out by the one group who seems to have changed a lot of things up and not in a good way. The tables used to be set up for 8 people, now they have 10 chairs squeezed in and when I say squeezed that's what it is. You are literally rubbing elbows, arms, feet.. everything with strangers sitting on top of you. There is absolutely no room to even move in a comfortable way to eat without you constantly hitting the person next to you. This was a bad move on the companies part. My husband and I were seated first and then they brought a part of 7 to the table. First thing they did was look around trying to figure out how everyone was going to sit, it was not a pretty sight watching everyone cram in. I also saw another table next to us doing the same thing, the look on one woman's face was priceless watching her trying to figure out how to sit. When we were first seated the hostess didn't seem to know what she was doing. Our table hadn't been set up so she was throwing paper napkins around to all the spots along with chopsticks. Lol, she threw 4 down next to my husband. Right after that a guy came over, picked up all the paper napkins around, straighten out the menus and placed cloth napkins down in all the spots, it was like a comedy show. Our server came and took our drink order and I asked about the seating for 10 instead of 8 and all she said was we seat 10 at a table. Honey, I'm not stupid, I've been coming here for 20 years and it's always been 8 until recently. She pretty much just rolled her eyes. We had Blanca as our chef, she was just ok, she did not put on a "show". Pretty much just cooked the food and that was about it. Barely talked, didn't toss shrimp tails in her hat etc. I understand each chef does something a little different but we had 2 kids sitting at the table who had never been there before along with 6 others who hadn't, at least give them a good experience. I always get the samari treat dinner but this time I opted to get just the steak fried rice 2 servings so I could take some home. I asked the chef if she could cook my steak medium rare and she says, you're only getting rice and I said, I know but I want the steak medium rare and not well done. She did it how I asked and it was nice and tender. My husband got the trio, he said his steak was a little more done than the medium he asked for. The chef also brought out the onions and zucchini all chopped up and mixed together, I know they do this for lunch but not for dinner. When it's done like this the vegetables don't get cooked all the way through, plus I always skip the zucchini and just take the onions, no option to do this when they are all mixed together. Zucchini, onions and mushrooms, all were not cooked fully and still partially raw. I had one drink refill and I noticed others at our table also sat with empty glasses. Having 9 people at our table seemed like it overwhelmed both the server and the chef. Our server brought out the bills as soon as the chef left the table while we were still all in the middle of eating, then on top of it all we had to keep asking her for things that were supposed to come with our dinner but she wasn't offering them. We had to ask for the green tea, if the menu says green tea comes with the meal then bring it out, don't wait for the guests to ask for it. We would also not have gotten the ice cream that comes with the dinner if we had not asked for that either. Just not a good experience this time. read more

We made a reservation for this place during Restaurant Week to give it another shot for the famous hibachi experience from this franchise. Despite having a reservation on a weeknight, it took almost an hour to seat our party, even as they let other customers go ahead of ours. The restaurant was loud, the hosts weren't welcoming and clearly undertrained and overwhelmed with the dinner rush. After we were finally seated at the table, it took 30 minutes for our server to take orders and deliver drinks and another hour before the hibachi chef began cooking. Although he was as friendly as he could be, his novice skill level was obvious. He dropped his utensils several times, flicked food accidentally all over the place, and was quite slow getting all the table's order cooked. He could not remember anyone's orders for the life of him. He literally flicked oil at my husband and onto his shirt while cooking. The food was as also not well-seasoned and really tasted sub-par. Our dinner from start to finish took over 3 hours before we left. My family was getting quite hangry just waiting to finally eat. This isn't our first time with a poor experience at this restaurant location. I will certainly not be returning and I would caution you to lower your expectations of what to expect when paying for a $300 meal for a family. Lots of better hibachi and teppenyaki restaurants around to deliver a much better experience. read more

Benihana - Chandler - Hot hibachi grill warming up - Sushi Bars Near Me - Chandler, Arizona

awful service we had a reservation for 6:30 and the chef still isn't out an hour later. The restaurant was dirty and the workers were unprofessional. $50 for the cheapest entree and the service is like this. unacceptable read more

I love the experience of Benihana. Every Christmas I take my gf there for our special dinner. But the last 2 years we've had their "second string" chefs. And this year 12/20/2024 we waited an hour just to get our chef. The waiter forgot our appetizer... the whole evening was less than stellar. When dropping $200 I'd like to get a better experience. Regardless I tipped very well because 90% of the time it's not the chef or server's fault. Not sure l'll gamble on another visit. Disappointed read more

Benihana - Chandler - Onion Volcano - Sushi Bars Near Me - Chandler, Arizona

I've loved Benihana for years, but the new ownership has turned it into a nightmare. We waited two hours total (one for a table, one at the table for a chef) only to leave without eating. The hosting staff is disorganized--they gave our table away to a later reservation while we were standing right there--and the price hikes are insulting given the lack of service. The waitress was incredible and did her best to apologize for the disaster, but she can't run the whole restaurant. If you're looking for a stress-free dinner, this isn't it. We ended up at Cheddar's and had a far better night. read more

I had a 6:30 pm reservation that was made a week in advance. When we arrived, we were told a 30 minute wait. It's now been 45 minutes and we are told that there are "3 tables " ahead of us. No idea how long this will take could be hours before people leave and their tables become available. What is the point of a reservation in advance? World class restaurant?!? Someone needs to tell JasmineZaporteza that her management staff needs retraining. read more

Been on hold for 32 mins, ordered online and just wanted to change my sushi to a soy paper. Picking up the food now. Just make it an option online! read more

Benihana - Chandler - Ordered take out, just wanted to change my rolls to soy paper. Been on hold for 28 minutes plus. - Sushi Bars Near Me - Chandler, Arizona

We had a reservation at 7:15 PM for a birthday celebration and didn't get seated at a grill or see a chef until 9:00 PM. That's nearly two hours of waiting, despite having a reservation. Completely unacceptable. To be fair, our server Sara was great -- friendly, attentive, and clearly doing her best. But the overall experience felt extremely disorganized and frustrating. For a place like Benihana, especially when celebrating a special occasion, you expect better timing and service coordination. By the time our chef came out, we were all too hungry and annoyed to enjoy the show. Definitely not the birthday dinner we were hoping for. Not sure I'd return anytime soon. read more

We had a reservation for dinner on Father's Day at 5:45 PM. We were told they were "backed up" and there was a 45 minute wait. That 45 minute wait turned into an hour and 20 minutes, then another 30 minutes until the chef finally reached our table. I know it was busy due to the holiday, but that long of a wait is unacceptable. The food was okay and there was plenty of it, but the show by the chef is the same one they've done for years. I was a little bored with it (maybe because I was annoyed at the wait), but other members of our party seemed to enjoy it. The server was gracious and fairly quick with drink refills and apologized several times for the long wait. Bottom line? It will probably be a long time before I go back and definitely not on a holiday. read more

What a disappointment. Gluten and soy allergy. No gluten free soy sauce was used at all. They did not have the gluten free option for miso soup mentioned on the website for gluten and soy allergies. The side-dishes taste was of the oil used. It appeared that the chef salt and pepper, but not so much. The salmon itself was delicious. The onion didn't even taste like onion, but had the flavor of the oil. He did prep my meal first, but the zucchini lacked the char that the other diners had with their meal. The most flavorful dish was the rainbow sherbet at The end of the meal/ Mot only did they honor offer the gluten-fee options touted on your website, but instead was only given a salad while others had both soup and salad . I would have appreciated a second salad.. Our chef was funny and entertaining, he was lots of fun, but the meal did not live up to expectations based on other diner's experiences. I asked for lemon with my water, and it was never brought/ I was the only one to order tea at the end of dinner, but I didn't receive that either. We were seated an hour and 15 minutes passed our reservation, but thought the gluten and soy options would be used. I was looking forward to a flavorful meal I' did eat the entire meal, because I was very hungry. The most Flavorful dish was the sauce that I poured over my white rice. For the cost of the dinner, Benihana's has always served delicious meals. Christmas Day evening was not one of them. My son's wage steak with the dipping sauce was delicious ... according to him. Very disappointing for me. read more

This is the worst managed Banihana I've ever been to. We've tried it four or five times, spaced years apart, in hopes it'll improve at some point and it never does. Last night was the worst of all. We had a reservation for 4:30 p.m. Our chef didn't even come to the table until after 6:30! We complained to two managers and the waitress and they were unsympathetic, made no effort to address the problem, and didn't even offer us a discount or anything. Just said "we're busy," and that's all. I would have walked out but my friends decided to stay just to show bad it could really be. We've never been served on time at this Benihana, but two hours before we even get to see the chef? That is totally insane--and it is a consistent pattern with this place. If you're considering going here, I strongly recommend against it. read more

Poor Management, portion size is small, food becomes unenjoyable when it's too salty. The cook was trying his hardest to keep the table alive. They do not care for reservations; my reservation was booked two weeks prior, upon arrival, it was an hour wait. But hey, they take a low quality picture for you. read more

I took my wife and nine other guests here for her birthday last night, and unfortunately, it was a huge mistake. The bill came to $491, which I would have gladly paid if the drinks were better, the food was worth it, and the service had been attentive. We arrived at 7:15 p.m., exactly as our reservation stated, but our chef didn't begin cooking until 9 p.m. In that time, the server rarely checked on us, and the quality of both the food and drinks fell far below expectations. I was hoping for a great experience since the Benihanas in Illinois have all been disappointing--but sadly, I learned the hard way that this location wasn't any better. STAY AWAY!!! read more

Really disappointed for my first time coming in bathrooms were disgusting. Set a reservation and didn't get sat until 30 minutes after it was a five course meal that took 3 1/2 hours. We didn't even stay for dessert. I had food on my water cup and at the end was reminded that Tipson cast are better, which was completely inconsiderate based off of the service that we had tonight. read more

This was our first visit. Service was horrible. Food was average and not worth the price we paid. Took forever to get anyone to ask what we wanted to drink and the menus. We ended up ordering a sushi roll for an appetizer and didn't get it until after our meal . We never received refill on our drinks and by the time the waitress did return, we were done with our meal. Maybe sitting at the group table is a better experience but we will not chance it. read more

Please don't come here if you want to enjoy your evening. We were a party of 8 celebrating a graduation. To begin, the service is atrocious. The server has no idea what she's doing. We've been sitting at the table for an hour and we've received soup and salad. That's it. There are other tables experiencing the same thing. It's clear they have 5-6 chefs servicing all the tables (20 ish) so you need to wait for them to finish 1-2 other tables before they come to you. We could have had a couple of drinks to relax and forget about the service, but of course the server left us hanging. I actually went to the bar a couple times to get drinks for people because no one was asking us for drinks. It was definitely going to be 1-star, but our chef Dom tried to salvage the day. I'm giving it 2-stars, but the extra star is all Dom. The service continues to deteriorate (if that's possible), but he was so nice that I'm giving it 2. But they really don't deserve it. I continue to go to the bar and get drinks for the table. Is that good? Two people in the party said I'm forbidden to leave a tip because the service was the worst they've ever seen. They said I should give Dom $40 and leave zero. It's really bad. We are putting dishes on the floor next to the table because no one is clearing it. I would encourage the owner to come in unannounced as a customer and see what they think. read more

5 stars because our habachi cook "John" was awesome. He made the whole night special. Other than that......... The customer service sucked the wait time was long even though u have reserved your time . But the atmosphere was great. Be prepared to wait . Good luck read more

I booked the reservation on OpenTable. Mentioned on the booking, at check in, with the waitress and with the chef that we were here for my SIL bday. We were seated immediately. Took about 10 min for our server to get to us. We placed the orders. The chef came by maybe 35 minutes after we had appetizers. He was very uneventful. Didn't do many tricks like a typical Benihana chef would and what I've seen from other tables. Food was good as usual but the service was less than desired. Waitress checked on us maybe 3x. Ordered 2 orders of salmon nigiri that didn't come until we were halfway through our meal. Never got a birthday song while everyone around us got it. Once waitress took the payment, never saw any waitstaff again. Probably would not come here again. I still tipped 18% and thanked the wait staff. read more

My experience was 10/10. We had a reservation and only had to wait about 10 min after arriving which was nice. Our waitress Megan was very attentive, she remembered I didn't want dressing on my salad which is always forgotten previous visits. She was friendly and made us feel welcome and checked on us enough. Our chef Dominic made sure to keep us entertained the entire time! He was very funny and our food was delicious. He made sure we were pleased with it, and asked for feedback on how the food tasted. I would def come back all the time if I knew I would be getting both Dominic and Megan cooking and waitressing. read more

Benihana - Chandler - Exotic mojito - Sushi Bars Near Me - Chandler, Arizona

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Ordered the Ocean Treasure. $60 meal with lobster, shrimp, and scallops. The lobster was clearly spoiled. A strong fishy smell was noticeable the moment it was placed on the grill. Very disappointing experience. read more

This place gets worse everytime I come. Quality of the food, temperature of the food and taste. If you are in a group of 3 or less prepare to be ignored and have portions of your food given to larger parties. My meal came with a dessert which I wasn't even offered. I ordered a bottle of Rosé which was warm. I have better hibachi at a food truck lately. read more

What a great way to celebrate my girlfriend's birthday. She has never been so we picked a time when her kids were in school so she could unwind and celebrate her special day! Our chef was fun and entertaining! Food was great and the experience even better. Thanks for a great time, Benihana's!!! Happy eating read more

Benihana - Chandler - Sushi Bars Near Me - Chandler, Arizona