Our first time at this location and it did not disappoint! We had a booth instead of a table with chairs and it was really cozy. Our server Don was attentive and friendly. Our chef Maury entertained us with all the bells and whistles plus lots of fun jokes. The food was "eggcellent"! Haha read more

I went in for dinner at the bar and kept the order pretty simple--just a couple of drinks and a small plate of food. Nothing complicated, yet parts of the meal were missing (no salad, soup, or steamed rice), and I had to ask for the rest of the order. The bartender was clearly overwhelmed, so I do want to be fair--it seemed like they really needed a second bartender or at least a barback to help with dishes and glassware. Service was quite slow, my meal was incomplete, and even getting the check took a while. The food was good, but not good enough to justify the price given the overall experience. I went the next night to Maguro sushi (3855 W Ray Rd # 6, Chandler, AZ 85226 ) and had a millions times better review for sushi and service. Benihanas chandler is terrible. read more

Terrible experience from start to finish. As soon as we were seated at the teppan table, our server Jasmine made it clear she didn't want to be there--rude, dismissive, and inattentive the entire time. Even the other parties at our table noticed and commented on it. The food didn't make up for it. I ordered a filet mignon and got something that was clearly not a filet--cut up like scraps. Our group ordered steaks mid-rare to medium, and every single one came out well done. Basic parts of the meal were missed or delayed. The rice never came until we asked (and arrived too late to matter), drinks were wrong with no real attempt to fix them, and the hot green tea was forgotten entirely until we reminded her. Overall, bad service and disappointing food. Not worth it, and definitely not a place I'd return to. read more

I reserved a table and we didn't get sat for almost 35 minutes and then when we did get seated, it took about 15 minutes for the drinks 20 minutes for the soup another 20 minutes for the salad and then the chef was completely unprofessional. And didn't do any of the tricks that everybody else was getting at every other table and we had three small children with us One of the toilets in the women's bathroom was completely full of poop and was running all over the floor and the same hostesses and bussers that were cleaning tables were mopping that up. It was disgusting. I will not be back to this one. Also I paid $18 for an old-fashioned That was literally just a small cup with ice and a little bit of whiskey in it. I do want to add the food was good and the waitress was amazing I did not catch her name today around 2pm 5/22/26 we were sitting at the table right next to the bathroom. read more

First time in Benihana and I thought the experience was good. Our initial server was good and personable and Alex our chief was good as well. Good to see they have a vegan and GF menu. The portion size on the rice was average in my opinion, however with all of the other items the comes with the order you will get full. read more

I enjoying stopping in to grab fried rice to enjoy at home. This Thursday night is busy with Birthday parties at the hibachi grill tables. Everyone singing the birthday song of course I sang along. They have added hibachi burritos to the menu and they've several promotions I've received via email. That's what brung me here this evening. read more

See all

Was shopping in Chandler Mall, and got super delayed, couldnt make reservations so just walked up to the receptionist and wanted to check if they took walk ins. Luckily it was just the two of us and it was around 8:30pm. Well, never been here, so this was a hit or miss for us. Heard alot of mixed reviews of this place. I think it also counts with the chef that you get. the chef we got, Chef Ricky was fantastic. There was only another couple on our table, but, we had a ball of a time, the chef was fun and very interactive. I, unfortunately have developed shellfish and egg allergies and everyone else had ordered egg fried rice, but, the chef was very innovative and made a special garlicy sauce for the steamed rice i was given. the A5 wagyu was cooked to perfection. I was provided with options of tofu or extra veggies, the tofu was spectacular! Over all quite a good experience for last minute walk in! Do try their sherbet ice cream and their dragon fruit cocktail as well. read more

See all

My kids tend to like this place. I don't have a clue why. All the food tastes the same, overpriced and full of oil. They don't have a clue how to make a decent cocktail. I told my family on the way home, I don't care what the occasion is, I will never step foot in this place again. EVER. Such a horrible experience from start to finish. In fact, I think they go out of business soon. read more

Bartender Jade is such a sweetheart! She modified the dirty bowl mocktail for me so that I could order it less sweet. I was here with a group of five with friends in from out of town and we had a wonderful lunch experience! I ordered my usual Hibachi Steak rare, always love the soup and salad and all the fixins that come with lunch! Our Hibachi chef one was fantastic, so friendly funny in personable. Our server was a bit impatient and kept interrupting our conversations and over explaining things which we all found a bit off-putting. She also kept getting in the way of the photos we were trying to take with the kids with the onion volcano and it felt like she was rushing us out as soon as the meal was over so my only suggestion would be to be a bit more attentive to the dynamics of a group. We did very much appreciate the photos that were taken of the Benihana memory. Overall it was still a great experience. read more

See all

What a miserable experience. We went there because we were celebrating an event and my kids have not been to a hibachi grill and I thought they would enjoy it. I cannot eat gluten so we got the gluten free menu. I also went over everything with the waitress who was very confident that everything would be GF. And then what does she do, she serves me soup that has gluten in it ‍ We ended up having to leave right away because I usually have about a 30 min window before I end up sick after ingesting gluten. We didn't get to enjoy dinner there and I'm not going to get to enjoy dinner tonight anywhere. Needless to say, we won't be going back. read more

Went on Friday, around 545ish didn't have to wait for a table, sat right away and greeted by Ashley quickly after. We got sat with a couple and their kids. Ya know it's always awkward sitting with strangers but this family was actually minding their own business. We ordered a fishbowl of a rum drink, we were just enjoying our date night and it was boozy but way too sweet for my normal liking but it's good. We ordered the spicy chicken potstickers and the gyoza eggrolls both were very good. Long our chef was requested by the other party at the table and we saw why. He was fantastically entertaining he made egg snowmen, and of course a steaming onion train, he cooked all food to perfection. The wagyu fried rice was 10 out of 10. I had steak and jumbo shrimp, my man had steak and chicken. Of course the veggies were all cooked to perfection seasoned perfectly. We've been to another Benihana in th Phoenix area and this was a way better experience, a cleaner restaurant, and better staff. read more

I have some reservations about how they handle reservations. Got a slot for 6:30, I'm still here waiting an hour later. when they say you make an online "reservation", I'm not sure that means what I think it means. If you guessed "reservation" means "wait for an indeterminate time while incompetent staff handle the crowd like they all just walked up on a lark and demanded food", you guessed right. HUGE wait, handled badly. Chef was entertaining though. read more

Very Disappointing Experience at Benihana I recently had a very disappointing experience at Benihana. The overall service and preparation were far below what I expect from this restaurant. Our chef came to the table unprepared and was missing several basic items. He had no pepper for seasoning and no mushrooms, which are normally included with the vegetables. He also didn't even have the oil needed to perform the signature fire trick, which is a standard part of the Benihana experience, and had to stop to request it. I ordered double fried rice, but instead of making additional rice, the chef brought out three bowls and said he could "make four out of that." He simply divided the same rice among four bowls, so the portions were noticeably smaller. Since there were only three of us at the table and the extra rice was supposed to be to take home, this was frustrating. I also never received the salad that normally comes with the meal and had to ask about it after we had already packed up. They eventually offered to give me one to go. The food itself was very bland, and I had to add a lot of Yum Yum sauce just to give the rice some flavor. The most concerning issue was that I informed the chef I am allergic to shellfish, yet he cooked shrimp fried rice directly in front of me on the grill where I was seated. The smoke and steam were blowing directly toward me, which is extremely concerning for someone with a shellfish allergy. Overall, the experience felt disorganized and careless, with missing items, reduced portions, forgotten dishes, and a serious disregard for an allergy concern. Definitely not the quality or experience I expect from Benihana. read more

Waited over an hour after having a reservation; the Food is disgusting (very bland and tasteless) and wayyyy overpriced. Will NEVER spend another dime at this place m. Go to chipotle instead read more

Worst total mess of a supposedly above mid restaurant ever. i knpw its mothers day. i have reservations. i checked in. was told half hour wait. ok fine. they text to confirm reservation. im like i have checked in. then told another 45 minute wait. If it was just mothers day ok. but this is the 3td time on any day that this happened here . uep im now leaving not even checking out. this place dies not deserve the courtesy. read more

I have not been to Benihana in like 15 years and when I went it used to be the creme de la creme if hibachi restaurants. I'm sad to report that they aren't anymore. This was probably the worst Benihana's that I've ever been to. First, it took us over 15 mins to get seated when we had a reservation. Second, we sat down and had three dirty plates in my party. The restaurant is old and outdated. The tables are so badly worn. Our chef even spilled water on the person sitting next to us while doing his Hibachi demo. LOL!! They even charge for fried rice as a side for $7!!! I probably will never visit Benihana's again after this. :-( read more

Went in for lunch yesterday, ordered edemame and drinks. Ordered lunch, about 20 minutes later the cook said "order up" in a quiet voice (the music was loud) It was our order which sat on the counter for 9 minutes. We flagged down a manager and told him the issue, we heard him tell the cook to reheat our meal. We'll seafood doesn't reheat well. Another man came to our table and apologized and said he would cover our meal. When I told him our food was being reheated, he said they were making a new meal, which was a lie. We were sitting right near the kitchen and saw the cook empty our plates onto the the grill. We never got our edemame. We will never go back. read more

10/2024 First visit. Located on the SW of the 101 and South Side of Chandler Blvd. Parking 5/5 We arrived for lunch service about 16 minutes before opening and grabbed a parking spot in front. There are plenty of shared parking spaces. Pro Tip Reservations a must. You're seated in groups at your Chef table. These tables are filled by reservations. I don't recall seeing any other options. They slipped us in on a table because we didn't have reservations. I think we lucked out with no shows. Ambiance 5/5 The entryway foyer and waiting areas were nice. The seating Grill table area was large with numerous tables accommodating 2-4 people per side. One side is reserved for your table Chef. Menu 5/5 There is a large selection from starters to Sushi to Chef wok prepared meals. Service 5/5 This experience is Chef driven. All ingredients are prepped in the kitchen and brought to the table for cooking. Our table went with the fried Rice with individual protein and vegetable options. The Chef also prepared a variety of grill proteins the group shared. Performance 5/5 Our Chef was wonderful. He displayed his cooking skills with humor making the experience memorable. The group table setting allowed for great conversation with strangers which I enjoyed thoroughly. Benihana is the Original Japanese Chef table setting Restaurant. Four Star rating because we dropped in for lunch while out shopping and first timers who didn't realize if we wanted the Chef table experience we needed a reservation to assure seating. read more

Benihanas is not what it used to be. The location is old and outdated. Not normal decor that was classy and chic. Old and worn wooden tables, stale smelling carpet, and dirty dishes adorned the tables. Our chef, Alex, was great! Cooked and seasoned all the food well! And he had THE BEST JOKES! Customer service was subpar. The host sat multiple parties before us and we had a reservation. Our waiter was all over the place and had no table etiquette. read more

Beyond disappointed. We booked reservations a couple months in advance for 5pm on Valentines day. We arrived on time and were told they were running behind by 1 hour. Since we have a baby we couldn't just wait one hour. The staff seemed very un empathetic and this is not acceptable to be that far behind on reservations knowing it's a big day out for many read more

Disappointing Send-Off: Safety Issues, Billing Errors, and Poor Timing Rating: 2/5 Stars We came here to celebrate my brother's 21st birthday early, as he's heading off to boot camp today. We wanted a special 'last meal' for him, but the experience was a series of massive service failures. The Service & Safety: * Allergy Oversight: My wife has a shellfish allergy and made it known immediately. While they started her meal first, the chef completely forgot the allergy when preparing the fried rice. Her rice had to be remade in the kitchen and didn't arrive until 30-40 minutes after the rest of us had got our rice. * The Drink Wait: It took 45 minutes for my Prickly Pear Margarita to arrive. * The "Show": Our chef had zero personality and was very difficult to understand. It was frustrating to watch the table next to us laughing and having a great time while our chef felt completely disengaged and had no personality or flair. The Food & Value: * Missing Courses: We were told at the end that we didn't get the dessert that was supposed to be part of our 5-course meal. * Atmosphere: The noise level was so high I could hardly hear my wife sitting right next to me. * Billing Error: When the check came, it was originally $315. We were being overcharged $62.50 for a meal we never ordered. We had to point this out just to get it corrected to the $250 total. With all of this, the food was meh. It was edible but wasn't anything amazing. It left alot to be desired. For a $250+ dinner (after corrections), the lack of attention to detail and the safety slip-up with the allergy was frustrating. This was supposed to be a memorable celebration for my brother before he leaves for service, but instead, it was just a stressful, overpriced night. We won't be returning to the Chandler location. read more

Benihana - Chandler - Sushi Bars Near Me - Chandler, Arizona

We should have checked the reviews prior. Worse experience ever. Mainly the waitress had a bad attitude from the beginning. took the wrong order and then blamed us. then said she will get the manager. then she came back and just tossed the card processor on our table. will not come back. read more

I have been a loyal Benihana customer for 15 years. This location has gone down hill badly. Went to celebrate my birthday with my family and parents. The location was very busy for early Sunday night. We had a back corner table. Service was absolutely terrible. Waitress took over 30 mins to take orders and get drinks. I had to ask the manager for refills through the 2 plus hour dinner. We didn't get our chief for over 80 mins since being seated. The final Issue was how dirty the place is. The vent fans, table menus and bathroom. My menu was partially melted and stuck together, and the bathrooms are worse than a rest stop. I have attached photos of the bathroom. For a $500 dinner, it was a terrible experience with the worst service. read more

Benihana - Chandler - Dirty bathroom - Sushi Bars Near Me - Chandler, Arizona

See all

I made a reservation at Benihana for two teppanyaki grills to accommodate 20 people for my birthday celebration. We arrived at 4:45 PM and checked in, only to be told they were running 25 minutes behind our reservation time. I'm not quite sure what the purpose of making a reservation is if you're still going to have a significant wait, but okay. Unfortunately, we ended up waiting 35 minutes with no communication or updates. My husband finally went inside to ask for an ETA, and that's when we were told they were waiting on tables to open up. More time passed, and then someone came out, called our name excitedly as if we were about to be seated -- only to tell us not to get too excited. She wanted to know if we'd be willing to squeeze a party of 12 into a 10-person table, saying it would be tight but doable, or we could be separated and wait even longer. Mind you, we had a reservation. I agreed, as long as we wouldn't be sitting on top of each other and could comfortably eat. Once seated, we were served salad and soup. Our server, Latisha, was wonderful -- very kind and attentive. She told us our chef would be with us momentarily, but that was not the case. We waited another 45 minutes to an hour before a chef arrived. By then, everyone was irritated and hungry. My brother-in-law even flagged down who we thought was a manager (a woman with a mohawk), but nothing was done to improve the situation. Finally, Chef Maury arrived -- and he completely turned the experience around. He did a fantastic job, was engaging, and truly gave us the fun teppanyaki experience we were hoping for. He saved the night. However, the management was extremely disappointing. This was my birthday celebration, and what should have started as an exciting evening began with frustration and unhappy guests. I've been to Benihana several times and was so excited to celebrate here and show my family and friends why I enjoy it so much. You can imagine how disappointing this experience was. It has honestly left a sour taste in my mouth, and I'm not sure I'll return to this location. If you're running behind, guests with reservations should be notified before they arrive or given a later arrival time. Communication and proper management would have made all the difference. read more

First of all, we had one of the best chefs we've ever had Justin! Believe me, we've been to Benihana in five different states, and Justin is hands down the best. This restaurant is clean, very open, and has beautiful décor. The teppanyaki table we were seated at was spotless. We ordered all of our favorites, and everything was absolutely delicious. We did have one situation come up, but Ken and Jasmine were both incredibly professional and took care of us above and beyond our expectations. I'm very thankful that Benihana hires such capable and kind individuals in management positions. Highly recommend this location we will definitely be back! read more

Benihana - Chandler - Grandpa's in town lunch at one of our favorite places! - Sushi Bars Near Me - Chandler, Arizona

We don't eat here often but when we do it's quite a special treat! We had reservations for happy hour and requested seats in the bar area for an early and light dinner. The friendly bartender waited on us and gave great feedback to our questions. We got some pan fried spicy chicken gyoza, salmon avocado roll, chili ponzu yellowtail, and spicy crispy rice. We had just enough to satisfy and not be overly full. We'd recommend going to Benihana for a special occasion since it can be pricey to go and it is nice to enjoy something special every once in a while. We prefer to go before it gets crowded so we can enjoy the experience and not feel rushed. There's plenty of parking right outside the entrance. It is always clean and the friendly staff are all very attentive. read more

See all

i went there yesterday and Terrible experience from start to finish. my rev was 1;30 we never got sat till 200. and women toilet was clog with water all over the floor and ladie the check us is was coughing and not cover her mouth so we got seated 30 min went by no waitress so found one to take are drink order no refills then other 30 min to fine server to take food order clear my own table we wait long time servie BUT WHEN TIME PAY THE CHECK IT THERE IN NO TIME... which they wrong and missing items and was brithday and no song or picture and icecream and charge us food we never orderand was not sorry mad at us for saying any thing this was chandler arizona loc.. read more

Our server was new and forgot a couple of things but he deserved some grace. Chef was entertaining. Not a lot of vegetarian options and the one tofu meal came with shrimp so had to ask for it to be removed. Tofu meal was not good and lacked flavor. Everyone else in my party who ordered meat liked their meals, so I think it was just mine. read more

Benihana - Chandler - SPICY TOFU STEAK - Sushi Bars Near Me - Chandler, Arizona

Benihana has been a family birthday tradition for years, and this visit meant even more to us. Last year was our last birthday celebration with our son, Alex, who passed away just under a year ago. As we were leaving, I asked for a sign that he was with us in spirit. we noticed immediately our Chefs name was Alex, and we all just smiled and looked at each other. We quickly nicknamed him "Shrimp Shady." He brought laughter, warmth, and joy to our table and made the night feel truly special. Thank you, Chef Alex, for giving our family a beautiful memory. If you visit, ask for him. Side note to management: please clean the bathrooms and keep them stocked. read more

We visited on March 23rd to celebrate with our family after our wedding, expecting a fun and memorable experience. Unfortunately, it turned out to be anything but that. We made reservations a full month in advance, yet when we arrived, we waited over 30 minutes just to be seated. After finally sitting down, our server took our drink order but then disappeared. No one checked on our table for over an hour. Meanwhile, tables seated well after us were already receiving appetizers and attentive service. After waiting far too long, we asked to speak with a manager. Only then did things start moving, though slowly our appetizers still took another 15 minutes to arrive. The chef was then rushed to our table and clearly wasn't informed about how long we had been waiting. Through no fault of his own, he hurried through preparing our food and skipped the usual show that's a key part of the experience. Because of the pressure, mistakes started happening. He accidentally dropped a bowl of butter onto my father's shoes. After cooking, he attempted to do the "show" portion, but it felt rushed and out of place since the food was already done. Things got worse when he began cleaning the grill something caught on the scraper, causing hot oil and food debris to splash onto my wife. It ruined her dress and even caused a burn that resulted in a blister. All of this happened while nearby tables who arrived after us were enjoying their meals and having a great time, which made the experience even more frustrating. When the manager returned, the only resolution offered was $60 off a future visit, which felt completely inadequate given what happened. We have no intention of returning after this experience. To be fair, the chef seemed to be the only person making any effort under difficult circumstances. However, the service staff appeared disengaged, and the overall lack of management was evident. It felt like employees were more focused on socializing than doing their jobs. Poor management clearly led to a breakdown in service, and ultimately, a very disappointing and even unsafe dining experience. read more

Went here in New Year's Day for an early dinner. Getting a reservation was super easy. Even on such a busy day. Our entire experience was fabulous. From the servers, to the chef, to the food. All amazing!! The food was SO, SO good! But our chef/entertainment, Alex was even better. Would definitely love to have him serve us again. read more

At chilis writing this review because they took an hour to seat us after making a reservation. Left and went to chilis after being told it would be 45 min wait. Called us back. Was told it would still be a few minutes. Greeted with disrespectful tone at host stand and sat down with awkwardness. Extremely overpriced for the lack of professionalism and low tier experience. Floor was filthy and food safety was a concern. Save time and money and go to chilis read more

made a reservation knowing its friday night. what good that did. still over a hour wait. what a joke! way to many food options to be treated like that. so off to the next spot.. read more

Made reservations a few days in advance to take my wife and my mother out for Mother's Day. Showed up a few minutes early only to be told they were running behind schedule, fine. Said they would text me when the table was ready. Almost an hour after set reservation they called. By the time I had already found another place to eat. Won't be making reservations again any time soon and would also warn anyone who plans to , be ready to have time wasted read more

We had a reservation for 6:15 which we arrived on time for. The waiting area was overcrowded. After 20 mins of waiting I chatted with other people waiting and we all had the same story. Hostess didn't know anything. The manager finally sat us and didn't seem to care when we told him we waited 46 minutes to be sat. I don't think Benihana would save a table for a customer for 46 minutes. Our server didn't know how to do his job and he seemed totally fine with that. The chef took a long time to arrive and start cooking. Once he finally showed up had to keep stopping and getting stuff because our server messed up the order. Food was very salty. You don't need to pour salt on seafood and ruin a lobster tail. The place was dirty. The mens room was gross and the doorhandles was falling off. We realized after we left the server forgot to give us the included tea. We didn't leave until after 9:00. Health Department needs to shut this place down. None of us in our party of 10 will ever be back. read more

See all

This review is only about the drinks. I ordered a Mai Tai. My friend who was with me ordered a specialty margarita. My Mai Tai was good in size, but it was made wrong. By wrong, I mean very wrong. I should have sent it back. I paid $17 for what looked and tasted a lot like orange juice with a touch of bitters. It might have had a shot of Rum in it, but if it did I could not taste it at all. I make Mai Tai's learned from a Hawaiian recipe. The key ingredients are: 1 to 1.5 oz of silver or spiced rum (coconut rum or add the coconut oil to it) 1/2 oz of Amaretto and 1/2 oz of lime juice, 2 to 3 shots of either Orange Juice or orange curacao (option to add a few oz of pineapple juice. I used both this and the orange) and a must is top it by floating 1.5 oz of a dark rum. I use Mahina Dark Rum. So, this Mai Tai was lacking a lot and not at all having the dark rum like the picture showed. My friend stated his was very low flavor and he did not taste the alcohol in it. Overpriced beverages which were poorly made. My food experience was rated separately. read more

Benihana - Chandler - This is what it should have looked like. It did not even look close to this. It was a bright orange juice. - Sushi Bars Near Me - Chandler, Arizona

We got seated after our reservation time The waiter Jadon kept forgetting drinks and stuff we asked for. Barely checked on us and i had to ask other employees for water or things. Had to tell employees three times we needed GF salad and soup. They don't have enough chefs or the schedule was messed up, we didn't get a chef for almost two hours. No one told us that there would be a longer wait and no one told us they were behind. So everyone around us was complaining, heard tables would walk out because of the wait. Chef Izzy came to work on his day off and he was the best out of the whole night! Wish i tipped him more! Only thing that seemed odd was my meal was $60 for lobster tail, shrimp and scallops and i ended up with four little pieces of zucchini, some mushrooms, 5-6 small scallops and barely any shrimp. The manager did give us a discount without asking but i would sure hope so after that rediculous wait. Bathrooms were disgusting!! read more

Made a reservation for last night to celebrate my graduation. Got to restaurant only to be told it would be a 40-45 min wait even with one. It was very busy which is understandable this is why I made a reservation. Another customer was sitting there and told my son she had been waiting 40 min already with her having a reservation as well. I was told by the lady checking ppl in that they overbooked their reservations. I was disappointed because my sons had brought me here for my birthday and it was my first time coming here and we all enjoyed ourselves so I wanted to come again. I made my reservation on open table and I got an email talking about a no show policy. I told the woman checking ppl in I was leaving but I guess she didn't care to take my party of 6 off the list. Also another party came in with a reservation for 10 and was told the same thing. Very disappointing read more

Is this place under new management?? We had a reservation and they were 30 mins behind. A ton of people waiting. They purposely over book with zero disregard for people's time. From drinks to soups was over 15 mins, from soup to salad was close to 25 mins. People who sat with us had 5:30 reservations and didn't get seated until after 6:00. This place is now about numbers instead of quality. Bathrooms were out of toilet paper, grills still had left over food from previous orders. I have list all respect for this place. I suggest finding another Teppan entertainment if you want that. The manager should be fired! Wow how things have changed!!! read more

I recently made a reservation for my birthday. Thankfully, I was looking at reviews, including menu pricing, online. Over a six year period, the price of the dish I normally get increased 47%! Incase anyone doesn't know or is interested, the average increase is 3-5% a year. Nearly 50% increase is ridiculous!! I cancelled my reservation and made one at their competitors instead. To anyone reading this, I would recommend Osaka over Benihana any day. Fair pricing and amazing food, compared to this joke. No contest. Not to mention it seems they care more about their customers than these greedy people. So disappointing. read more