Made a reservation for a birthday celebration a few weeks in advance. When we were seated we were told all chefs busy. Very long wait, but a snack was provide without cost. The chef was not friendly and mumbled. He was reluctant to refill dipping sauces. The waitress was doing her best to serve us while we noted other staff sitting idly. Chicken over cooked and dry. Lastly, they never sang to my sweet daughter. A disappointing visit. read more

Dominic was great-came in strong with the dad jokes! It was entertaining. Very accommodating to our table allergy. Good food, good time.

Soooooooo disappointed in this visit. I've been to this location several times (over 5x) and this was the worst experience thus far. Our reservation was at 315pm. We didn't get seated until 20 min later, and we (2 of us, adults) were seated with another party that had 3 kids. Yelling screaming. I didn't enjoy that at all. I asked the hostess to move and they told me at least 20+ min wait. We had already been waiting over 30 min at this point to be seated, so I stayed because I was hungry. The chef finally came to our table about another 40 min later. The chef was pleasant and the food was okay. We each did the Emperors choice with chicken and steak hibachi and chicken fried rice. I had a frozen colada (which is what I usually get at this location and the Scottsdale location) and it was watery. Also, it was my birthday, but the workers looked so sad and unenthusiastic singing, that I declined to even mention it. I know they probably Sing 50x times in a day, but everyone looked so unhappy that I didn't even want that experience. read more

Benihana - Chandler - Sushi Bars Near Me - Chandler, Arizona

I would rate it lower than that if I could , I went to Benihana Chandler on 6/14/2024 with my family for a father's day celebration. To start our reservation time was at 8:45 , we got say at 9:00pm, no biggie , no complaints there . The server then comes out and gets everyone's drink orders , then waits a whole 30/40 minutes until he comes back to place our entire order, our order didn't get put in until 9:46pm , our cook didn't come out still for another 30 minutes or so, so the wait time to even get the food started was extremely long but that was no biggie we were there to have a great time with no complaints or so we thought. The cook we had (Carlos) was an amazing man , he treated us well and did all that he could do for us to have a great experience that night , at the end of the show we tipped our cook off and waited on our server , when our server Ramone came out he first asked us all what ice cream we wanted , and we proceeded to give him the list of ice creams we wanted due to it being apart of the meal we ordered , he then went and put our order in but this is the part where it went all down hill.... after putting the ice cream orders in he brought the tickets back and he had got all of our tickets wrong three times but the third time is the charm right? After a few of us paid our bills were were exiting the building one by one , when it got down to my last siblings one in which paid cash she was waiting on her change back from her $100 dollar bill she gave him, ramone stated that he was not giving her the change back because he must tip the chef in which we had already done , then when my other sister was paying with her card he stated to her that there needs to be an 80 dollar tip total cause he had to tip the chef 10% or he would then have to pay out of pocket to the chef which in my opinion is not our problem we came to eat and have a good time , our bill total for the table was close to 900$ so after he didn't give my sister her money back he then told them that we couldn't get our ice cream because we "owed " him some money in which we did not owe any thing . He told the two to come outside and get me and I advised my siblings that I would not be going in there and instead I would talk to a manager the following day due to it already being 12:30am that we were leaving . And I know that if I would've went back inside police would've been called . Follow up to the next day I contacted Benihana and spoke with Jasmine , I explained to her everything that happened and she was in shock , she stated that she apologizes and that she will have to talk to the gm when he gets in , she advised me that no one is obligated to tip any one and that it's against policy to discuss how they have to pay out because that's not the customers problem. Waiting on an update from Jasmine then I will update you guys read more

Made a fish allergy known and seemed to not understand when seating us. Our table was split between two groups and was not discussed before hand. Overall poor experience and staff was unable to do more than greet us after 20 minutes. I have eaten here before with the fish allergy known and the accommodation was made however this was my son's birthday dinner planned weeks in advance. We walked out the vibe was so awkward! Way to drop the ball guys read more

I realized I never updated this review. Just an update, I went to the website, they put me in touch with the manager, who disputed my claims and asked a few questions. I answered all questions, showed screenshots as evidence, time stamps, names, everything. He then stopped answering my emails. He was VERY RUDE, EXTREMELY RUDE and would dispute everything I said. Why would I waste my time to make up a story? I wanted your staff to be trained better. Also BTW the 4 hour wait was literally given to us 4 hours before closing time. So in other words, a table would be available at closing time. This place and this management is a joke. I wish I could give it negative stars. read more

The service was a little off tonight, but Maui was fantastic! He made everything fun, even when the orders were a little off. Thank you for a delicious and fun night! read more

My nephew's birthday was pretty well ruined by this Bennihana. To be honest I am loathe to give bad reviews but the was really beyond the pale of bad and super expensive. We had a reservation for 7pm on at Thursday the host was lost and we didn't get seated till 30 min later. The server didn't take our order till about 8pm, he frequently forgot our order and messed up our drinks. The server then forgot to take down or lost our actual dinner order. They were down chefs and by the time the chef appeared it was already 9 pm. My nephew told the chef he was interested in cooking, which ended up being a mistake because the chef spent the rest of the time telling us how awesome he was at cooking, while stirring at the grill. He talked the rest of the time and we politely smiled as the food we already waited 2.5 hours for was drenched in oil and handed to us. The server then forgot the cake that we brought ( with their permission ahead of time) . On top of that, the state of the restaurant was not as clean as it should have been. The bathrooms were particularly gross. After 3 hours and having spent nearly $800 between the 9 of us , we were all pretty upset. Save your money! Panda express and fireworks would have been a better time. read more

We have been to different Benihanas all around the US and we had the absolute best time at this location. We waited a little for our reservation time, but Janelle instantly made it worth the wait! She was SO funny and her food was insanely delicious. We came in late and being her last table of the night, her energy was so amazing and welcoming. Next time we return, we will wait however long it takes to make sure Janelle is our chef! Thank you for giving us our best experience to date! read more

I starting coming to Benihana in 2010 and would consistently visit until 2014. That year I had a rather unpleasant birthday experience that left me not wanting to return. ::cue flashback:: I had made a reservation for a set amount of people but had a few additional friends show up as a surprise for my birthday. This upset the manager at the time and he chastised me in front of all my guests for being unaware that there was going to be extra people. An honest mistake but the manager made such a huge deal about it being a safety issue that some of my friends left to appease him. However, throughout the meal that followed, other restaurant guests (not from our table) were walking directly behind our chef while his knives were out and in use. If safety was such an issue you'd think something like that would not happen or the manager would do something about it. Nope! ::end flashback:: Needless to say, I swore off Benihana until this year, when I decided to give them another try...or two, to be exact. Both visits were around 7:45/8:00pm. Both times we were early for our reservation. Both times we had to wait passed our reservation time to be seated and guests without reservations were sat before us. Why even make a reservation at all? Perhaps as a courteous to the restaurant so they can attempt to staff properly? Thanks? Teppanyaki is communal dining around a grill so you will be sat with others you don't know. If that bothers you, I suggest gathering enough of your friends and family together that your group will take up a whole table. The other guests we were sat with during this year's visits have been great so no issues there. Visit A: Friendly and entertaining chef, plenty of drink refills, great commemorative birthday photo, and very accommodating of dietary restrictions. Visit B: Felt bad for the chef who seem overwhelmed, issues with multiple orders, lacked drink refills, not a great photo and special requests were ignored. Both times dinner took us until closing time (10pm). Two hours for a meal seems a bit long to me and the younger kids at the table during Visit A were practically asleep by the time the check arrived. Also, green tea is offered as part of the dining experience. The first time I accept it and stayed up WAYYYYYYYY too late that evening. The second time, I declined. Maybe a decaffeinated option could be offered later in the day? During both visits the bathroom was gross. Three stalls and each had issues: gross, messy, unflushed, and no toilet paper. Dirty bathrooms make you think dirty kitchen. Yuck-O! Thank goodness for their genius marketing with the $30 birthday coupon or I doubt they'd have as much business as they do. Both visits, almost every table was sung "Happy Birthday". We are now pros at joining along with the song set to the tune of "If You Are Happy and You Know it Clap Your Hands"...Which seems like a subtle subliminal messaging now that I think about it. Touché, Benihana, touché. read more

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Daniel was amazing! We visit this location several times a year and his presentation by far was the best!

We will NEVER go back here! There were 8 of us at dinner. Our family alone of 4 people was $300 and the food was horrible! It started with the chef leaving egg shells in the eggs and then he burnt the eggs for the fried rice. So we paid an extra $6 p/person to have chicken fried rice and it was so bad hardly anyone ate it. Rubbery and overcooked eggs and unseasoned chicken. Usually they are constantly seasoning the food. Our chef never used the salt and pepper. The chicken for entrees was undercooked for a couple of us and again NO seasoning. So disappointing. Definitely do not recommend this place. There are other teppanyaki restaurants that blood this place away! read more

It started off bad when our 6:00 reservation (that the restaurant confirmed) somehow got lost and we weren't seated until 7:00 . After being seated we weren't served until 8:00. There were several errors in our drinks and food selection. The restrooms were not very clean and the prices have doubled since I was last there. I was very disappointed! read more

We were seated an hour after our reservation. The manager was trying to get seats for everyone waiting which was nice to see. The food was ok, definitely not as good as other teppanyaki places. Everything was clean but the environment seemed chaotic. read more

This place sucks I waited for an 1:30 and didn't even get any food I ordered. Our waiter apparently doesn't know if a stove is on or not so when our chief came he said the stove isn't even on. Then the manager while we're sitting there just looks at us and doesn't do anything. Never coming back here! read more

Wow, this place is a dump. I have never been so disrespected by restaurant staff in my entire life. The management and staff do not care and im pretty sure they are racist against white people. God forbid you want water, or a box or anything literally at all. I felt like my presence was a burden and that I was a bother. I think the idea of this place is cool but the staff made it a truly horrible experience. After several issues i finally asked our waiter if he always treats people this way, he looked at floor and refused to even acknowledge that i was speaking. Its cool... ill go fuck myself. The chef did a good job, but you can tell he hates his job and after dealing with how rude the waiter was i understand why. The culture of this place was wack. The manager either did not care or doesn't know how to deal with problems with his staff. After sitting there for only 1 hour its clear that there are deep issues within the bennihanna work environment. If your planning a nice night out, stay far far away from this place. We were trying to have a nice girls night and celebrate a friend graduating nursing school and we all left feeling very frustrated and uncomfortable. read more

Went there last night. The food was OK but the chef was very bland. No show, not audience interaction, not up to the expected experience. Would not recommend. read more

Savannah did such a great job. She was fun and made the experience enjoyable. Her food was delicious.

Gross gross gross. Came here for a group event and I'm glad it was paid for by my group, because I would never set foot in this establishment in the first place. I trust my gut whole-heartedly and should've not even come here. First, they have that rule where if your whole entire party isn't there, they can't seat you. I've never liked this rule because your entire wait depends on the slowest person in your group. Nevertheless we were seated after a long wait when our whole party arrived. Host was nice. Chef seemed less than excited to be there......like he was called in on his day off or something. He definitely was not as entertaining as the other chefs around us. He coughed a few times while cooking for us which I thought was pretty nasty. Again, another reason why I think he was called in on his day off--sick. Lots of oil, LOTS of garlic butter and spices go into everything they cook in front of you. Glob after glob after glob. I felt my arteries tightening up. Not a whole lot of veggies were doled our to our group. I counted 4 zucchini chunks on my plate. How kind. Noodles tasted like the burned oil he doused then with. I tried putting some sauce on it to taste better, but nope. And then came mine and my friends salmon......I was starving at this point. When he finally dished it to us, I smeared some tartar sauce on top and took my first cut. If you love salmon, you know it flakes off easily. Oooooo how I love that first flake. But this one did not do that. Oh well, I tried a bite and then another. And the more I dug into this filet, I realized the core was getting darker and darker. So I hacked it in half and saw raw fish inside. How tasty. My friend checked hers after a few questionable bites--same. So we sent them back. Host was nice about it. Our chef was already at another table cooking more undercooked pleasantries I presumed. He offered us both another salmon. Sure, why not?! 2nd one came boxed up and by that time I already lost my appetite. Have my box to a friend at the table. When the filet was taken home, the 2nd filet was also raw. Both meals were taken off our final receipt which is what I think was the most responsible thing to do. I will not be back and I will not be recommending this place to anyone. read more

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We were a party of 8, including 4 children. Our reservation was at 6:15. We were seated very quickly. Our beverages took 45 minutes to get to the table. Soup and salad took almost 90 minutes. It was very clear to us that the waiter how no idea what he was doing , was sloppy in his service and had a sassy attitude. We spoke to the "manager" twice about the awful service, it did not help our situation. We got our dessert at 9:30. This was a marathan meal of patience for the adults and children and the food was just OK and of course the waiter got the order wrong. Were we suprised, not at all. For the price that you pay to eat at Benihana, every visit should be exceptional. This location gets it right about 50% of the time. To sum it up, Bad Service Marginal Food High Prices read more

We spent over $550 tonight for my granddaughters 19th birthday. We are Benihana regulars from Concord California but came to Tempe to dinner. Our cook Paul and our Server James were awesome ! Food wasn't the best tonight but will definitely come back. read more

Whoever made the ginger dressing and ginger sauce today September 6th 2023 is making it wrong, it is loaded with soy sauce and tastes nothing like what it's supposed to. This review is strictly based on the improperly made sauce and dressing. Everything else is fine, service is great. Please correct a problem that is deterring people from returning. Stick to the recipe or whoever makes the dressing on Friday and Saturday have them make it earlier in the week. You know who you are and you know you are not making it right. This has been ongoing for months. read more

"First impression is a lasting impression." It was our 25th anniversary, my first time ever at Benihana's, and my first time ever eating a filet minon. Our hispanic chef did not display the entertainment (as advertised) and was uninformed on how to cook steaks. My filet minon was cut into cubes (like carne asada), smashed down with the spatula (not seared in butter), and over cooked well past medium rare! No entertainment at all, except for a volcano of onion rings at the end of the grilling process which was lit on fire but then thrown away; what was the purpose of wasting food that could have been served with our steaks? The rest of the food was good, but it'll be quite a while before I eat at Benihana's again! It definitely was a "lasting impression" for our 25th anniversary! read more

I took my daughter here on a date. She is 7. She had never been to a hibachi grill before so it was something fun for us to do. Our hibachi cook was awesome. Fun. Entertaining. Social. He was 5 star. Our server was average. The wait time was long once we got seated. The food was totally mediocre. I think Benihana is liek the Olive Garden of hibachi grills. Perhaps a more mom and pop place would have better food. The steak I had was pretty blah. We didn't care for the dumpling appetizers we got. The chicken fried rice was yummy. We did enjoy the hibachi experience. read more

Attempted to order ahead online for pickup and not sure why some locations have this option while others do not...assuming some are ghost kitchens and don't have front of house staff (Mesa location) which is 5 min from my house. We have a gift card and attempted to use it but didn't see the option to use it for online orders. So we called into the chandler location (since take out was an option online) and explained that the website didn't have an option for gift card redemption and he said they dont take orders over the phone. Bonus points: He even asked what we wanted for our order. Why ask if you can't take the phone in orders?!? Essentially, we would have to drive 30 mins to the Chandler location, place the take out order and wait another 30 mins, then drive back another 30 min just to use the giftcard. I'm not a fan of leaving 1-star reviews but since we didn't even get to dine here with no website ordering for take out and lack of customer sevice, I feel it's much deserved. I would not recommend this place. read more

Disrespectful price with a more than disrespectful presentation of a plate. I can't believe how little pride they take in sending out to go orders the way they did. Meat is cold, shrimp are cold, veggies are over cooked and you guessed it, COLD. If I could, I'd beat the dog shit out whoever thought this was a good idea to serve me this. On top of that, after eating it, there's places in the hood who charge way less for way more. Will not be going back. read more

Benihana - Chandler - Sushi Bars Near Me - Chandler, Arizona

Experience was amazing! Ramon and Justin enriched our experience with their fun energy and their attention to detail. This was the first visit where I didn't have to ask for refills or anything I needed. Because of Ramon and Justin this was my best visit in years! read more

Ate here for a business trip, we got seated quickly by the bar. Love the person who took our order who I believe is the manager. 4 stars just because... it took a long while for my order to arrive, an hour to be exact. While the other 2 that I was with got their lunch boat already. The food was ofcourse delicious. When we got seated, no one was attending to us for 20 mins, so we took it upon ourselves to grab a menu, discuss and called the attention of the waiter. But if we're talking about the food over all. It is worth it! Luckily we have patience, but if you don't... you would probably get upset with the waiting time. I fully recommend the Hibachi Steak, Chicken.. plied the Lunch boat together with a Dragon roll and yellowtail roll! Yummy! read more

Benihana - Chandler - Hibachi Steak Lunch - Sushi Bars Near Me - Chandler, Arizona

Went to Benihana to eat what I remembered as good quality flavorful food . We sat in the restaurant and ordered off the menu . I figured I couldn't go wrong since the food is being prepared the same way as sitting for a show and food cooked in front of you. Oh my , what I received was terrible! No Flavor. Dried out shrimp & beef. I was extremely disappointed. Waitress seemed annoyed and rushed when I asked questions about the menu and even told her to excuse all the questions. Her answer to everything I asked was yes. So I went with what I thought was safe. Steak & Shrimp with vegetable fried rice. The rice had about 6 carrot cubes and no more than that. It had no flavor I should have just opted for white rice. Like most people I like good tasty food and don't mind paying whatever the price but wow I really feel ripped off. I will not be going back. read more

I came with my husband and our children for my husbands birthday and we had a good time. There were pros and cons. Pros: Our chef was a delight! Very talented and funny. The food was really good, everything was cooked perfectly. They came out to sing to my hubby for his birthday and one lady was so loud and so dramatic with the song that she drowned out everyone else and we were rolling. We all had a great time. Cons: We had reservations and still waited to be seated for almost 30 minutes. After we were seated we were served our drinks within a few minutes but we had no chef for almost another 30 minutes. We paid $200 for a meal and I would expect that based on that pricing that the service we would have gotten would be like walking down the red carpet. We waited a total of an hour just to get started after we had reservations. Overall, we had a good experience but because of the price of eating here I just expect way more. If we do go back again it would be without the family, maybe just a date night. Everything was clean except the restroom, it wasn't terrible but seemed like it hadn't been picked up or wiped down in several hours. read more

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Gez and Amanda provided excellent service and the food was great. Amanda was on top of everything and Gez made us feel welcome. Overall great experience. read more

Chef Dominic was an amazing chef and a comedic one at that. Although it was me and my boyfriend at one table, it was not awkward at all and made it lively and fun. The food was great as well. read more

Dominic was super funny! Came out for my birthday with my family. Enjoyed his entertainment and so did my 4 year old daughter! Food was incredible, thank you! read more

The waitress demanded a larger tip out loud to me in front of the other guests. She also ignored the cash tip I gave to the chef. She did nothing but bring water yet demanded a bigger tip, It was ridiculous and embarrassing. Furthermore when I got my statement the tip was changed. I will never do to the Chandler location again. read more

I have to agree with another Yelper in that I can't believe the bad reviews. Is it the restaurant or the reviewer? I'm guessing in some places it's the reviewer. This place is amazing and we eat out a lot! Okay! We had reservations at 1:30 for a party of 8 for lunch and still had about a 20 minute wait. To be fair though two of our party were late but still our table should have been ready when they arrived. It wasn't. Once we were seated the experience began and an amazing experience it was. We were surprised the lunch prices weren't as much as we expected. Service was excellent. We were entertained by the Japanese cook preparing our food at our table. He had a super personality, amazing skills and knew what he was doing when it came to preparing delicious food. The food? It was absolutely delicious. As a matter of fact, their filet mignon was probably the best steak I've ever had in my life. It was tasty, delicious and extremely tender. Not only were we served amazing food, we were also entertained through our whole meal. It was an amazing experience and we loved every minute of it. I can hardly wait until we can go back again!! read more

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Food was excellent and Diego and Ramon made the experience a 10/10. Diego was really fun and funny and entertaining.

Dominic was great! Had great jokes and the energy was 10/10! Food was tasty! The service was quick and entertaining! Great atmosphere, thank you Dominic :) read more

Dominic was eggcellent. The food was cooked to perfection and the presentation was fun to watch. I loved how involved he made it. 10/10 would come back read more

The General Manager reached out after my previous feedback and we agreed to give the restaurant another chance. Bad days happen, and this second chance was well worth it and the service experience was significantly better. Our reservation time was honored and we were promptly seated on time. Our waitress Taylor was very friendly and helpful. Our chef was also entertaining and fun. The food (I had the Ocean Treasure, my dining companions had Land & Sea, and the Benihana Special) was cooked well and seasoned just about right. It was a bit difficult to hear our waitress or the chef at times under the sound of the hood, but it was overall an enjoyable experience and much improved over the previous experience I had here. I would consider bringing friends here again for dinner and a show. The prices are a bit high considering what you get food-wise but when you factor in that it's dinner and a show, I feel like the prices are reasonable. read more

Savannah was amazing , cooked us great flavorful food ! The service was top notch, drinks were refilled promptly!