Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M…read morecame out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Efficient and friendly. Cleaned and restored freezer to normal. Helped locate a broken partread more

Company responded immediately, scheduled appointment, arrived on time, diagnosed problem, preferredread more

I had a sudden broken water dispenser on my KitchenAid refrigerator, and Sterling Appliance came by…read morequickly and repaired it. They were really wonderful and professional, and the repair was quick and the prices were really fair. I researched several companies who said they could fix it, but Sterling was the best choice based on timeline and price. I would happily call them again if I have any other appliances that need to be fixed!

Identified and resolved the issue with the fridge quickly, we would use service again.read more

My dishwasher was leaking and Wuerstlin's fixed it by PHONE and charged me ZERO DOLLARS. They are…read morethe best. My dishwasher has a system that detects and stops leaks as soon as they happen. My dishwasher stopped because of the leak. Wuerstlin's told me BY PHONE to leave it for a few days to let it dry out. I did and the leak stopped. NO CHARGE. THANK YOU WUERSTLIN'S

Excellent communication. Professional. Once the part arrived, I was scheduled promptly and it was…read moreinstalled quickly.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Paid a service call for someone to act like they know something and then blame the homeownerread more

My repairman was Steve and he was great. Very professional and worked quickly…read more I needed the housing for my water filter in my Kitchen Aid refrigerator. I was able to avoid the cost of the initial site visit by sending them a video and pictures of the problem. The costs are competitive for parts and labor, having it fixed quickly and correctly was worth it.

I was in quite a bind with another washing machine repair company that stopped responding to me…read moreafter I paid for parts in advance. The repair was critical as I am leaving on a trip in two days. After I spoke with Rapid Fix, the original company called me back and committed to arriving within a hour to complete the repair. Since I already paid for the parts, I opted to use the original company but Rapid Fix went over and beyond for me. They called me twice with alternate solutions and checked their stock room to ensure that they had the part that the prior technician flagged as needed to avoid having to order the part (assuming that was the original diagnosis was accurate) which would have likely arrived after I left for my trip. While it didnt work out to hire them this time, I was very impressed with their customer service support and will definetely be using them in the future. If their stellar customer service is any indication of their repair skills then I am sure you cannot go wrong with Rapid Fix.

Rapid fix came to my house on the same day to fix my refrigerator fan . Amin was extremely nice and…read moreprofessional . He identified the problem which was Freezer fan was not working . since he didn't have the right replacement size fan he put a temporary unit so our fridge started working while he ordered the right unit . Two days later he came back and put a permanent fix . He communicated to me very well and let me know what to expect . I highly recommend them for your appliances fixes