I have purchased 2 Subarus from this dealership. Their service personnel are exemplary professionals. I managed to destroy my passenger sideview mirror on Tuesday. I called to see if they had the replacement part in stock because I wasn't going to bring it in for the repairs until they were ready to do the job. I spoke to Shea on the service desk and Josh in the parts department. Josh said he could get the replacement part in 2 days. I made an appointment for 7:45 AM on Monday morning. I called on Friday to confirm that they had the replacement part in house. I arrived at Don Beyer at 7:30 AM Monday and was out with a new sideview mirror and a freshly washed car at 9:30 AM. They offer courtesy rides to the closest Metro Station and if you opt to wait for your car to be serviced you can enjoy the free wifi and the company of your dog. read more

I purchased a used car from this dealer back in September 2022. Although the process and communication leading up to the sale was great, I can no longer say the same since the sale was completed. I have had repeat difficulty reaching various staff from different departments which include finance, tag and title and sales. During the test drive and prior to the purchase, I brought to the attention of the salesman a few concerns about the car (no access to the glove compartment, a warning VSP light on dashboard and charge system warning on dashboard). I was assured that all of these items would be taken care of when I picked up my car. I was also told I would have a limited warranty of 30 days or 1,000 miles in case any major issues came up. When I picked up the car the glove compartment wasn't repaired. I was told by the car salesman that they are looking for the part and would call me to bring my car back for repair. I have called and was told the part is hard to find but have not had any other updates since and it has been 2 months. The list of repairs done after purchase and prior to pickup only included work done for the power steering. Just under the 30 day mark the VSP light kept appearing and the car ultimately stalled. I reached out to the salesman and sent him a picture as well as an update and he never replied. I then had to pay for the repair via my own mechanic. I have also called back and left a message for the sales manager to discuss my concerns and have not heard back from him as well. Tomorrow makes 2 months since I officially purchased the car and I still have not received my permanent tags. I just had to contact them again for my 3rd set of temporary tags. Unfortunately I expected more from my transaction with this dealer and would advise everyone to avoid making car purchases from them moving forward. read more

We bought a new car here in 2020 with extended guarantee. when they were cleaning our air filter for routine maintenance they notified us they found a mouse in it. Well they decided to leave the dead mouse in the passenger seat for us. they often return the car dirty or with trash in it after routine maintenance but this was the worst. We often have to argue with them to honor the service agreement we purchased when we bought the car. When we dropped it off for mandatory annual state inspections this year they performed one and not the other so we had to take it to another dealer to complete the inspection. read more

Bought recently after visiting two other dealerships and interactions with all three. Beyer offered a competitive price without wasting my time. Pete was the best, and all other staff were friendly and helpful. Highly recommend this location for a pleasant car buying experience. read more

Never thought buying a new vehicle would be so nice!!! We bought a Subaru Outback Onyx From Kobby. He pulled vehicles side by side so that we could compare and really see what we liked. He was super chill and helpful. Great dealership and staff. Super clean facility and bathrooms. This is the nicest and solid dealership we have been to and so far, stoked about our new vehicle. Thankyou Kobby & Beyer!!! read more

Beyer Subaru - Subaru Outback Onyx - Auto Repair Near Me - Alexandria, Virginia

Very good experience. Bought my Subaru Crosstrek approx a year ago. Took it for the first service appointment and i was treated really good. They made the sales and service process hassle free and treated me with respect. Ordered my Subaru from them and waited approx 2 months. I was getting updated through the process. Would definitely recommend this place for the transparency and the experience. read more

I have a long relationship with Beyer Subaru that until today has been good. However, they just brazenly charged me over $27 for a gallon of fuel for which I was contractually obligated to pay $6. They are banking on me not paying attention to or not caring what they charge. Therefore, I no longer trust any of their work or my dealing with them and I am from here on out no longer a loyal customer. I bought my car new and get all my servicing done at Beyer Subaru. They worked on my car over the weekend and gave me a loaner vehicle for the weekend. The terms of the loaner contract state that I will not be charged a servicing fee for returning less than a full tank of gas, but that I will be charged $6/gallon. Ok, that's fair. With the loaner, I drove just about 2 miles to my home in Stratford Landing and once over the weekend to a restaurant in Old Town on the water. As a runner, I know the distance is precisely 7.5 miles from my house to the restaurant. I returned the car today with only about 20 miles on it. The new Outback, which was my loaner, gets 26-32 miles to the gallon. I did not bother with the gas because I figured I don't mind paying the $6 for a single gallon if it means not having to go to a gas station. Subaru charged me over $27 for gas. So either they are lying about the gas mileage of their new Outback and it only gets about 4.5 miles per gallon, or they took advantage of their dominant position to stick their hand into my pocket and steal an extra $20. This petty, greedy act of theirs has lost them my business. If they would so blatantly steal $20 from me over something as transparently BS as claiming that I used 4.5 gallons of fuel when the odometer records show I only drove about 20 miles, then there is no way I trust them not slip in hidden charges or make unnecessary repairs when servicing my vehicle. Just because you have a business license does not mean that taking what isn't contractually yours isn't theft. read more

GREAT EXPERIENCE! I am over the top happy with the 2008 BMW 328i, I purchased from Subaru of Alexandria last month. Cesar Castro was very helpful, and the entire staff made my transaction smooth. Not only did I get an amazing deal, over 30 days later, I'm still so happy with my purchase. I found a needle in a haystack, and they were still negotiable. My only complaint, is that my tags were so-post to be mailed to me, but I ended up having to go get them. Although 3 hours round trip sucked, it gave me a great excuse to go see the team again. Plus, had to show off my new detail, and give Cesar a big hug. :) Thanks Again Guys!!! Happy Customer, Jamie Gwynne read more

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Didn't buy my Subaru here but took it to their service shop for a battery change, oil change and these guys took amazing care of me. Top notch customer service, super nice staff all-around, cannot recommend Beyer enough. I did end up selling my Subaru recently but if I ever buy another one, I'll come here. read more

Purchased a new Subaru Crosstrek at Beyer Subaru and could not have been a better experience for my first ever new car. After walking out at another Subaru dealership who we were getting a runaround on, my wife and I made our way to Beyer at 6:00 pm on Black Friday. Welcomed with smiles by all of the staff, we were out the door with our new Crosstrek in two hours after dealing with salesman Peter Bader, who you should seek out when considering a Subaru at Beyer. I've been back a couple times for regular maintenance, oil change (first one free), tire rotation, and both times have been a smooth and painless process with no upselling. With their updated service bay you can drive right in to, it makes it even easier for drop-offs. The staff I have encountered since the purchase and have been knowledgable with questions about the car and go out of their way to help. It's amazing what a difference this dealership is in terms of friendliness and zero pressure compared to the others I have been to when shopping around. Happy to keep going back. read more

Tylen facilitated the purchase of my Subaru purchase. I was initially going to purchase just one vehicle for my children but I ended up trading in my beloved gas guzzler that I inherited for my mom. I really appreciated his no pressure sales approach and honesty. He maintained communication throughout the whole process and after. read more

Came in for alignment on my 2016 Outback, which was done quickly and without much fanfare. Stopped in first thing, and was out before noon. Staff were courteous and friendly, with a very nice waiting area that offered coffee and snacks, along with a number of workstations and comfortable chairs to work in. read more

Beware! Bought a used 2012 Forester, 6 months ago from Beyer Subaru and now have a major oil leak from the timing chain cover and need to replace the entire exhaust system which is a quarter cost of the value of the car! Should've been skeptical when the car salesmen never called me back after paying $700 to get the car registered and tagged; had to nag and nag. Never buy a used car from these cheats! They refuse to repair the vehicle which speaks volumes about how they care about and value their customers. Their response "that I'm not in their system", is a straight out lie; I have the receipts and all the paperwork from them to prove it! LIARS. read more

Buyer Beware!! Make sure you get 2 keys before you walk out the door! I purchased a pre-owned Subaru about 6 weeks ago, and when we got home we realized we were only given one key. Our sales rep, who had been very responsive when we were still shopping was slow to reply and not helpful in getting us the second key after the ink was dry, or offering any help getting another key made. I've left multiple messages with the sales manager asking for assistance resolving this issue that have not been returned. We were planning on bringing our vehicle to this location for service, unfortunately it appears this dealership is not interested in cultivating a long term relationship with their customers. We will look to Farrish or Stohlman Subaru instead for our service needs. read more

Sandie at Beyers was exceptionally helpful in servicing my 2017 Forrester. I failed to realize my state inspection had expired and Sandie was happy to take care of it. Unfortunately I was at the stage where I required new tires...so had to bite the bullet. All said, I am happy to have my Forrester back in top top shape and ready for winter. read more

This family run business was first class all the way. Easy transaction and convenient.

I have purchased several autos over the years as you probably have. Here is why I gave Beyer Subaru 5 stars. 1. They sold the car under invoice, yes I saw the invoice, yes I looked it up at Edmunds as well, yes I saw their invoice so I actually purchased more than 1k under invoice for a new 2018 no it wasn't a demo car. 2. They gave $2000 to $2500 more on my trade. (shame on you Ourisman Ford). 3. Omar (sales guy) spent close to 30 minutes explaining and showing all the electronic toys/features of the vehicle. And was low pressure, zero stress kind of guy. 4. Time, they didn't waste mine and I didn't waste theirs. 5. Finance, I got the 0% interest from Subaru so they are actually cutting me a check for the difference of my trade and what I put down. read more

Beyer Subaru - Zero pressure environment, we purchased $1500 under invoice, yes we looked at it. Omar, thank you for a positive buying experience. - Auto Repair Near Me - Alexandria, Virginia

Just want to give a big shout out of thanks to Janzub Shouib, who was an incredible help to me during the entire process of assessing, test driving, deciding upon and purchasing a Subaru Impreza. He even let me drive his vehicle for a test drive since there was not one available on the lot when I wanted to do so. He was also available at any time to answer questions and so helpful and flexible. Thank you so much 'Jay'! read more

We bought our first Subaru car yesterday! We came across to this location via True Cars and we got connected to Pete Bader. The nextday, we decided to come see the Ascent Premiere. The vibe in this place was like home! Everbody was smiling! We finally met Pete and He was amazing! He did not only explained to us the feature and safety of the car but most importantly we got treated like a family! It was my husband's birthday yesterday. He went out for a bit and came back and suprisingly gave my husband a treat! He was the best! Also, the lobby was spacious and very clean! :) read more

Pete was very helpful with selling me my New to me Ram 2500 Cummins; Truely blessed that he was the first person to answer the phone when I called with interest in this vehicle 20/10 highly recommended this dealership; if you want incredible hospitality; extremely smooth transactions , & Perfect customer service come see Pete @ Beyer Subaru! read more

Beyer Subaru - Pete & I - Auto Repair Near Me - Alexandria, Virginia

Their website says their service department is open until 7:30pm. I called tonight at 5:30pm - guess what, it is already closed for the evening! I had my subaru serviced here a few months ago and had a pretty bad experience but wanted quotes for this other stuff I need done. This confirms Beyer is not worth the time. read more

My dear disabled friend brought his car in for a regular maintenance service and they wrecked his car. It has been 4 days now and no word or replacement car to drive. Since he is disabled he needs a modified car and can't drive a loaner. He also has speech disability and can't advocate well for himself. They should at least be paying for a driving service for him to get around. 4 DAYS and nothing but a run around for him. Shame on you Beyer Subaru for taking advantage of a disabled person. I knew you guys were low but this is the lowest. I would avoid this service center! read more

Beyer Subaru - Beyer Subaru service wrecked this car of a disabled person and has done nothing about it yet. 4 days and my friend has no transportation. - Auto Repair Near Me - Alexandria, Virginia

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After waiting over 3 months for my plate , they tell me they didn't charge me the right tax and I owe them another 1000 if I want my plates. I would of rolled it into the loan but nope, not their problem, 1000 if I want my plates. read more

I had a good buying experience and have even better experience with service. Sebastian is very customer focused and professional. Getting a loaner is easy and the waiting area for shorter repairs is very nice. read more

Service manager was very helpful. I would recommend Beyer Subaru whole heartedly. Myself and my daughter were very pleased with recommendations for our Outbacks. read more

I have never written a review for anything in my life but this was a horrible experience through and through. Our engine overheating light came on in August. We took it to Beyer and they did a "diagnostic" and could not find anything. This took ~1 week and we had MINIMAL communication with them. Beyer rarely called. We called multiple times a day and once in awhile they would call back and have no idea what was going with the service or car. Eventually, we were told "its probably the head gasket" and they need to take the "entire car apart" which would be $5,000 (we just had our head gasket replaced and their "diagnostic" did not include the test for a blown gasket). We went to get the car to take it elsewhere bc it was clear they didn't care and we saw that there was an $11 extra charge on our bill with no explanation. When we asked the service tech, he could not give us an answer of what it was for. We asked if we could just pay the diagnostic fee (as agreed upon) and he said we had to pay the whole thing (with the extra charge that he had no explanation for). He then said he would talk to the finance department and they would get back to us (spoiler: they never got back to us). We took our car back to our hometown dealer and he took his time, went through the car multiple times, communicated with us, and found it was a radiator cap issue ($30 repair). We called Beyer to see if that was looked at on their diagnostic - naturally, whoever we spoke to did not know and did not look it up in the chart (could be good to know WHAT a basic diagnostic consist of if you work at a dealership). When we told him we were disappointed in our experience and would not be returning, his tune changed and suddenly he was communicative and was able to magically get us our $11 back in an instant after an over 2 week wait (yes - I know this is a small amount but it is the principle of putting a mystery charge on a bill, having no idea what it's for, and never following-up until you say you had a bad experience). Anyway, absolute headache. Will never go back and will relay this experience to anyone who needs their car fixed. read more

Sebastian in Beyer Subaru's Service Department is exceptionally polite and attentive. His customer service skills should be the envy of all car dealerships. From the moment you drive into their service bay, turnover the key while explaining your service request, till the time the vehicle is returned is efficient and remarkable. Full vehicle diagnostics are also quick and thorough. And, yes, they do practice and enforce COVID safety throughout the dealership. Their service lounge is extremely clean, comfortable and quiet with plenty of snacks, beverages and charging outlets to keep you busy. They replaced 4 tires, performed an all wheel alignment and thoroughly cleaned the interior and exterior of our Subaru Forester within a matter of 3-4 hours. Sebastian also offered a loaner car for our added convenience, which we declined this time around. For any and all service needs at this dealership, definitely ask for Sebastian, and if he is not available, his team of associates are ready to assist in the interim. NOTE: An additional "thumbs up" to Billy for his kindness! I asked him for tips for recovering the shine with the faded protective plastic trim on the rear bumper guard, and he promptly recommended "Instant Shine"! Billy even provided a quick demo! Good man, Billy! read more

Really nice folks. Took a test drive of a WRX. Hadn't even been thinking of this car, since I've been shopping sports cars but this has all wheel drive and since it's a sedan could actually function as my only vehicle and it is sportier than anything else I've driven. J Low is a great guy, nice and not pushy. A great dealership with friendly non aggressive sales folks. I haven't bought yet and am still shopping but the sales people here are a class act for sure. read more

Beyer Subaru - This is the amazing WRX I test drove. Both my kid and I loved it. - Auto Repair Near Me - Alexandria, Virginia

Herb Coates was the kindest and most patient salesman. From the first inquiry, before I arrived, and even after the sale. Straightforward, fair and honest transaction. I had little ones in tow so it was not the quickest or smoothest situation, but he was just truly kind through and through. Great dealership, but even better staff. Thank you Herb!!! read more

This review is for the diagnostics service done by the most senior technician in this shop (Mike) for Beyer Subaru on Jan 24. I can't let this one go unnoticed because I feel that many other people may have been affected by his services. After inspecting the vehicle, the following is what was recommended: - Engine harness and ecm will need to be replaced. This is one cause of check engine light. **Will need to look for AfterMarket ECM**: Repair Cost: $4043.96. Severity - "Needs Immediate attention" - Vehicle will need to be returned to stock. Has multiple aftermarket parts Repair Cost: $486.87 Severity - "Needs immediate attention" - Engine reseal - engine is leaking from mulstiple mating surfaces Repair Cost: $4936 Severity - "Needs immediate attention" - Axle Replace- Front Right Axle is leaking. Many rusty components may be broken if this is replaced Repair Cost: $848.18. Severity - "Needs immediate attention" I asked the Service Rep (Sandie - who was great to communicate with and was very helpful) if I could speak to the tech that wrote up the report to get a better understanding and he proceeded to tell me that the fix he proposed would fix 1 of the 2 codes that was setting off the check engine light (P0457 which related to the knock sensor). I asked the tech if we could replace the knock sensor and he no because the knock sensor was fine but that it was grounding out when he performed some tests on it. I opted to defer the repair since the cost was a lot more than I was expecting and I thanked him for taking the time to explain the issue. After driving home I realized he did not diagnose the 2nd code - P0328 which relates to an evap leak and is again the reason why I took the car to the shop in the first place for diagnostics because this contributed to the check engine light, but yet he put the other recommended repairs on the report which brought the entire total to over $10,000. I decided to not take the car back to diagnose the 2nd code because that would have been an extra $150 diagnostic fee that should have been taken care of already. I ended up purchasing a new knock sensor for $35 and was able to change it while using the guidance of some YouTube videos I found online. Code P0457 disappeared after starting the car up and driving it. Problem code 1 out of 2 fixed. Now on to the 2nd code (P0328) - After research, I was able to find the issue was the damaged part. Replaced the parts (roughly $150 - I picked up the part at Beyer on Saturday from Dave in the parts department who was great and helped me find that there was 1 part left in stock). The check engine light AND code P0328 went off after 60 miles of driving. I am happy to say that after replacing $200 worth of parts, I have passed Emissions and renewed my tags. I unfortunately can't give ANY credit to Beyer Subaru's technician. He quoted me over $10,000 total on repairs and didn't even address the 2nd code that threw the check engine light and should have been addressed in the diagnostics (but maybe he felt that he didn't have to?). Recommendation was to replace the engine harness and ecu to fix the knock sensor code without trying to replace the knock sensor itself to try and save the customer some money, and then additional repairs ($6000) that needed immediate attention. I beg to differ - what I NEEDED was to fix the check engine light so I can get my emissions done so that I can then renew my registration so that I can have a car to take my daughter to school in the mornings and have a means of transportation. I don't NEED to put my car back to stock when the 2 aftermarket parts don't contribute to check engine light. When repair costs for a vehicle is as much as what the vehicle is worth or as much as a dependable used car, it forces you to make very big decisions if you don't have the cash on hand to fix the car. The first time I came to this shop was over 10 years ago and I have had good service done here over the years. A lot better service than Stohlman Subaru in Tysons and better than Farrish Subaru in Fairfax. However, this was easily the worst experience that I ever had in regards to vehicle auto repairs. I mainly am writing this review because I'm concerned for all the people out there that have paid more than they needed to on repairs on their cars because a technician was lazy in troubleshooting their issue. Trying to come up with thousands of dollars for an unexpected repair is not easy, and to know that the repair was totally unnecessary is very unsettling. I don't think I will be coming back here and I hope the quality of the diagnostics process in this shop improves so that people won't have to fork out thousands of dollars on repairs if it can be avoided. read more

I don't have a ton of experience buying cars but I have to say if you're at all worried about the "sketchy car salesman" stereotype, than worry no more. My experience at Beyer Subaru was awesome. I had a 2008 Outback with a broken timing belt and was looking at Prius they had on their lot. To make a long story short, the negotiation process could not have been more pleasant. I went in knowing what I wanted out of the deal, and we pretty much met exactly what I wanted. I worked with Janzub who's been incredibly kind and helpful even after the sale was complete and they had INCREDIBLE patience in dealing with my credit union who was funding the car and had terrible communication skills. As long as I live in the DMV, I will be purchasing/trading all my vehicles here. Could not recommend enough. read more

I take my Subaru Outback 2018 here for usual maintenance upkeep of the car. Customer service is amazing and they are very helpful and knowledgeable. I strongly recommend them. read more

My dealer of choice - I've purchased multiple cars from Beyer Subaru. They worked with me to get a fair price for my trades, and always got me the price I wanted on the vehicle. Jay (Janzub) is my go-to. He's a straight shooter, and gets me exactly what I need. Highly recommended! read more

Had a great experience. Really good COVID rules in place. Pete Bader was awesome and found the car color I wanted and had it shipped over. Overall a great car purchasing experience. Loving my new Subaru Crosstrek. read more

My go to place for service on my Subaru. They go out of there way to meet every need you could possibly have for your vehicle service. They are thorough, fast , and fair on their prices as well. I have yet to have a bad experience here at Beyer Subaru and look forward to continuing my business with them. read more

If I could give Beyer Subaru ten stars, I would - every aspect of my experience was excellent. I want to call special attention to the exceptional and responsive customer service I received from Sandie Au and the exceptional care I got from technician Luis Martinez. They helped me fix an ongoing issue related to my transmission that I had been struggling with for almost a year. Sandie took meticulous notes about my issue, set me up with a beautiful loaner call, and reached out multiple times during the 2-day repair to provide me with updates. She took my questions to Luis, who provided in-depth and honest answers. In the end, they easily and completely solved my transmission issues. They also identified other problems and worked out an incredibly fair plan that has put me on track to make all necessary repairs in a way that is affordable for my family. Thank you to everyone at Beyer Subaru; I highly recommend their service! read more

It started off beautifully. . . Well, right after the purchase, the second set of keys (which were promised) became the biggest hassle to get. Multiple trips there (after being told to show up on a certain day and calling beforehand to confirm we would be there), several frustrating phone calls with no return calls from our sales person, Pete, they finally had a company come to our home to make a key. During this ridiculous ordeal, I had to deal with nasty "Helen Turner", who should be tucked in a corner to never speak with a customer EVER. She is rude!!!! I'd like to end on a positive note -- and that positive note is "CeCe" (sp). She generally answers the phones (thank God). CeCe is thorough, genuine and demonstrates integrity -- she does what she says she is going to do -- hmm. . .I wonder if CeCe's last name is "Beyer" because she actually cares how people are handled. God Bless You, CeCe. I only wish you were my salesperson! read more

I recently purchase a car from Beyer Subaru and everyone was extremely considerate and helpful. I was impressed that everyone wore face masks and attempted to keep the 6 foot separation. This showed me that they really cared about everyone's health. Plus I was impressed that they wanted to work with me on the price, unlike some other dealerships that just stated a price and would not consider being responsive to the customer. I really appreciated that they even encouraged me to bring my puppy into the dealership and they provided her with water. I was even shown photos of other puppies belonging to the people working there. I find that pet friendly people are so much nicer to work with, plus I am truly enjoying my new Subaru. Having had a Toyota for years, I couldn't be happier to be working with the considerate people at Beyer Subaru. Thank you for a truly great buying experience! read more

Hands down the Best car buying experience ever. I had a dreadful time at my local dealer in Waldorf & walked out & took my business to Christopher here. I guess I can Thank Waldorf for being so rude which lead me to the wonderful staff here. From start to finish, they were helpful, Polite, Very polite, Never pushy & really did feel like I was part of their family. I could Not say enough wonderful things. Take the drive if you need too. It is worth all the extra miles for the smiles & hard working group of people. I am telling Everyone to go here. Thank you again Chris for making something special after the terrible time I had had local. Your a gem. Maureen Walker read more

I had a very loud metallic rattling coming from my left front wheel. I thought that I had a serious problem with the brakes or the suspension system. I dropped my Outback at the service area at 8pm last Sunday night. I had family arriving Monday afternoon, so I asked for a quick turnaround when I filled out the form and dropped my key into the envelope and placed it into the night deposit bin. I got a text at 7:30 the next morning, Monday, saying that the problem was fixed and I could come to pick up the car. A stone (from one of those very large dump trucks with no cover that speed into DC on 395 at 75 MPH all day long) got between my rotor and something else. Steve and Mike helped me and didn't charge a thing (I had just purchased the car from them). Great service!! read more