We went for Thanksgiving--a 3 PM seating. Our server was great. The food was not. The food took forever to come out and wasn't that crowded. It was cold! The turkey was dry/old. Dressing was blah. Hardly any gravy. Go for the view or drinks but NOT the food. Total rip off for $56 per person. PLEASE get a new chef!!!! read more

My family and I came to Bien Shur for Father's Day. We all had a wonderful experience. My grandmother and I had the diver scallops. The scallops were extremely tender and the sides complimented the salty, ocean-y taste very well. My grandfather had the lamb chops and he couldn't stop talking about how delicious it was. The service was great as well. We will definitely be coming back. P.S.~ The view is spectacular! read more

The Lounge food is not worth the money. The views are incredible, but it's not worth eating here. The drinks are pretty good if the waitress remembers the order on a busy night. read more

Absolutely horrible thanksgiving experience! Slow beyond imagination. Turkey good. Stuffing? What in the world was that mess? Green beans? Fine. Mashed potatoes? A chimp could make those. Saw our waiter maybe every 30 min. Understaffed! Asked if we could add a person in a wheelchair. No. Our tables and reservations are set. The place was half full! I passively inhaled a pack of cigarettes walking through the pstinky casino. The view? Who knows? We were in a cubby hole with the place half full. Will never step foot in that joint again. You need a -1 read more

Our party of five happened upon this restaurant when our other dinner reservations were canceled due to bad weather on the mountain. We called for reservations and got an 8pm seating. We waited in the bar, and enjoyed the views, great conversation and good wine. We were seated with a beautiful mountain view in the background. Our waiter was efficient, knowledgeable, very entertaining. We enjoyed the prime rib, and seafood selections. We each enjoyed our meals, and agreed they were worthy of 5 stars. This is an elegant place with fantastic views. read more

My mother and I celebrated a birthday at Bien Shur recently. We had a fantastic time. We were immediately greeted and then were brought to a table right next to the huge picture window. Our view of the Sandia Mountains was like nothing I've seen anywhere else in town. So beautiful! We had a wonderful server, a young woman who was professional, friendly, and attentive. The food really impressed me. We eat out a lot, at the better restaurants in Albuquerque, and I thought our meals at Bien Shur were a cut above pretty much all the other restaurants we go to. I had perfectly done scallops on a bed of hummus with an ingenious and really delicious side of Brussels sprouts leaves that I think were dropped into hot oil and fried. They were thin and crispy and tasted kind of like potato chips, only better. They had bacon crumbles mixed in -- so good! We had fantastic creme brûlée desserts. I can't say anything bad. It was a special experience. read more

For the price, this place is not worth it. The menu is uninteresting and bland, the service is absolutely awful (they can't even manage to refill water glasses and our dinner took almost three hours) even though it wasn't busy at all. Soup came out cold and entrees were lukewarm. As the evening dragged on the band started up in the bar, adding a ton of unwanted noise, plus for some reason they seat all of the tables right next to each other. Skip it. read more

$14 margarita in a plastic cup? I realize it's Saturday night and the bar is full at 10pm, but the restaurant is empty and not a glass to be found? Beautiful view but for the drink prices they can afford to either get enough margarita glasses (after all, it's New Mexico) or enough dishwashers. We won't be back. read more

Great views but terrible service and the staff we had last night could care less.

We at Superior Mortgage Services, LLC had our annual Holiday Party at the Bien Shur restaurant on Friday December 16, 2011. All I can say is Wow, what an experience....for the last 4 years we have had our party at the hardrock cafe. I am glad we made the change to Bien Shur at Sandia Casino. The food prepared by Chef Marc Quinones was incredible "I highly recommend the Scottish Salmon", the wait staff was fantastic. It is nice to see a real professional team in action! From the people greeting you at the door, to the bartenders, waiters and waitresses...a fantastic experience thank you from all of us at Superior Mortgage Services! read more

As I was in the mood to take my family and in-laws to a really nice place, I chose Bien Shur. Unfortunately the entire experience was sub-par. From the unenthusiastic if not rude waitress, to the inaccurate food orders and descriptions of the food, the very loooong wait on a very slow night, and to top it off, fair to midland food. If you can't walk the walk, don't talk the talk! The reputation of this place far outshines the actual experience in my mind. I would suggest you look elsewhere next time you are in the mood for fine-dining. I can assure you, that is exactly what I will do. read more

I loved the breathtaking view of the city and the mountains. We loved the pumpkin tiramisu, absolutely delectable. Will definitely return.

Ok where do I start, it's gets 2 stars for the awesome view, maybe the best in town (or the one on top of the tram). When you go to a "high end" place you expect high end service and nothing but the best, best food, best service, I wouldn't expect much from a cheaper place as people say you get what you pay for... and this is why I was extremely disappointed, I had a reservation for 7:30 I showed up at about 7:15, this is where it all starts... they tell me on a rude tone that I had to wait until my reservation time (no big deal to me, I understand) then my girlfriend and I went to the bar, she ordered a drink called sunset margarita I believe, part of that drink was "house made" pomegranate juice... not true the bar tender just open a bottle of the stuff anyone can buy at the store, then it was 7:30 I asked and they said it's almost ready... finally went in at 7:45 and now they are late, I expect a place like that to respect my time and they didn't. The waiter was nice but the food was really really slow to come out, the steak I ordered was a good cut of meat very poorly prepared... no flavor, there was no contrast on the sauce, the bacon made the side veggies too salty, presentation was average at best... I could list from the top of my head at least 10 places with better flavor and better presentation, the steak was at best a 3 out of 10... the only part that was ok was the crab cake and green chile bread... my girlfriend's food (although I didn't try it) was not something to remember... just a complete disappointment over all.... and since they sat us down late we didn't even get to enjoy the view long enough, I do not have a good reason to comeback, disappointed. read more

The food was good, but about 30% overpriced. My group had a private room and the service, though the waiter was trying, was not very good. For example, everyone at the table ordered a salad or an appetizer. For some strange reason, the waiter decided to split those courses so that half the table ate while the other half watched. Odd. Wine selection was good, but of course they were out of the best value (not the cheapest) wine on the menu. The waiter was also pushy about upgrading steaks. Overall, it was fine, but not worthy of the price or any hype. read more

Very expensive poor quality 2 of our party of 4 got sick from the seafood. Yes I called the manager no one called me back. Use caution if you go and don't expect too much for example the view is only ther during daylights savings months. read more

I always enjoy taking my wife here for romantic dinners. The staff is always friendly and courteous, the views are beautiful, and the food is excellent. Last night we each had filet mignon, very tender and juicy, with probably the best mashed potatoes we've ever had (cheese and bacon), and shoestring beets, long, thin, and crispy. We joked about ordering a third filet to share! read more

My husband travels a lot, and eats at a lot of very nice restaurants so we were very excited to try this restaurant for a nice romantic meal. Our reservation was 630, we arrived a little early, we were seated, then the server moved us to a different table, then moved us to another table, my husband ordered 2 appetizers, I ordered a salad, they both came promptly and were very good. Then the restaurant filled up we waited and waited for our main course while other people were getting their food. I finally ask a busboy about our food the waiter came over and said I understand your asking about your food, I replied well its been awhile he promptly brought out my fish and my husbands main course salad. After a minute or two he came out with a skillet with spinach in it threw it on my plate and said since you were inquiring about your meal we didn't have time to put this on it . He totally ruined our evening, and we will never go back. I tried calling management twice and they never returned my call. read more

What a disappointment!! Went to celebrate a birthday and had a below average meal. The price was ok with us but not for the quality of the meal. The crab cake had very little flavor, the salad was swimming in dressing and had only 2 tiny pieces of bacon; the elk was cooked perfectly (all 3 oz) with 1T of succotash and mashed potatoes floating in red chile. My husband's meal sea bass...let's just say it was floating in water (obviously frozen not fresh which is what the waitress kept telling us "everything is fresh here"); the red velvet cake, with fondant icing (not edible), tasted like it had been in the fridge way too long. This restaurant is not a repeat or will I recommend it to anyone. read more

Not as nice as it seems. Worst experience. Came in very excited to eat here, read all the good reviews on this place. But once we got there we had to wait over 30 minutes past our reservation time. Then once seated, it took our server almost 20 minutes to greet us. And there were only 5 other tables, because we came on a Thursday when they were obviously not busy. It's definitely not a fine-dinning restaurant. I would never come back. read more

Well First off, if this is an attempt at fine dining then they are sorely mistaken!! The hostess upon arrival, ignored the fact that we were celebrating a very special occasion. I made a reservation for four people celebrating an engagement, and we were seated in the lounge when the restaurant was not busy. We were then greeted by an assistant that brought us bread and water, however, did not see a server for a long time after being seated. After waiting a while, we were finally greeted by our server, who could not properly describe the menu. Specialty drinks were made of sugar and nothing else and our first course was sent out cold. i ordered the Seabass, which was delicious, but very small portioned, and steaks were over cooked. The Chef and manager of the restaurant obviously had higher prioritized guests during service, seeing that they both were present at the table for every course ensuring that THEY had a delightful meal instead of other customers. After a terrible experience, i asked to speak with a manager before our meal had been cleared. The manager from the restaurant continued to mock and laugh at our "horrible experience" after watching other customers receiving personalized dining experience by the chef and manager. Until this restaurant returns to its original expectations and previous ability, it is not with returning. read more

Im not a big fan of Casinos and the crowds they attract but after hearing about this restaurant over and over again my wife and I finally decided to take a drive out to Sandia to check it out. We left there shaking our heads in disbelief as to how a casino restaurant could be putting out such remarkable fare! The Saku Tuna Lettuce Wraps were delicious and the accompanying Pistachios were a quite clever addition. For our entrees my wife had the Elk which we both agreed was 5 star worthy just on the amazing texture of the Elk alone, the Succotash and Local Potatoes were fantastic partners to the Starring Elk. I had the Diver Sea Scallops which were the best I've ever had, the Lavender-Corn Pudding was out of this world and the Salsify Root Vegetable layered between the HUGE Scallops was, yet, another genius maneuver by the Chef. For dessert we had the Red Velvet Cake which was stunningly bright red, moist and full of flavor. This place is getting it right and it's easy to see why it has garnered the accolades that it has over the last few years. read more

Went for a birthday dinner. Clean and people were nice. For appetizers had lobster bisque and she had salad both were good except the piece of lobster shell. For dinner had oven roasted lamb chops that were very bland, very little edible meet, and had no flavor, definitely not with $42. Bouillabaisse had under cooked potatoes but shrimp so overcook they chewed like big league bubble gum. Would rate the shrimp as number one for the worst I've ever consumed in my life. Would never recommend. read more

We made our Reservation at the Bien Shur rooftop restaurant 3 weeks ahead of time, for a Birthday Celebration and the view for an out of town guest, requesting a North mountain view table for May 5, 2017. We were given a South room table with no view and the shades pulled down, while at the same time, a table remained available in the North room. Manager, Bill, had a could care less attitude and did nothing but argue. Servers forgot to bring bread to the table. The "Birthday" was forgotten even after Bien Shur confirmed by telephone the night prior. While the food is "good", it's not "excellent". The service was terrible. The rooftop has the best view in ABQ. So, go for drink in the bar enjoy the view and take your business to one of ABQ's better fine dining restaurants. read more

Horrible. Shoved in a corner outside of the main restaurant after waiting 30 mins. past our reservation. The "view" was of the parking lot. The beer I ordered arrived after another 30 mins, despite the bar being right there. The service was tardy and slow. The food was sub par "Cisco Systems" that left a very bad taste in my mouth. This is NOT fine dining by a long stretch. Rip off Native American Corporatism. Horrid. You couldn't pay me to go back. read more

Good view. Mediocre drinks. Overpriced. There was horrible live music and the sound quality was so bad that on no fewer than eight occasions in 20 mins there was ear splitting feedback. We couldn't get our check fast enough and my head still hurts. Loud music is great, but amateur hour on prime time Saturday night where they don't even stop to address audio feedback that would be unacceptable in a dive bar is something entirely else. read more

I was one of a table of 10 dinners. The server we had was good. The rest of the experience was very bad. The first attempt ended with all ten entrees being served cold. The second was only slightly better. As a local resident I was embarrassed to have taken my friends from Austin,Tx. to this restaurant. Never again! read more

HUGE disappointment! The items on the menu sounded wonderful, but apparently the chef doesn't know how to cook. My monk fish was really over-cooked and dried out. My husband's salmon wasn't much better. The service was terrible. The restaurant was not very busy and there were plenty of wait staff standing around talking but we sat there so long we finally had to ask if someone was actually going to wait on us. There are plenty of excellent restaurants in Albuquerque, I recommend avoiding this one. read more

OMG--recent visit to Bein Shur --Jan. 30,2013--truly great dining experience--our table had pork belly, shrimp, and crab cake appetizers very tasty and well executed. Table had entrees of Chiliean sea bass, elk, bision, Mexican white shrimp, and deconstucted duck tamale. Entrees were cooked to perfection and flavorful. Plating was beautiful. Chef Marc Quinones has a great menu -well executed. My only criticism was a side dish of wild mushroom risoto-gelatinus with few mushroom. Over all - my party and our taste buds had a truly memorable time. read more

This restaurant is one of the best in Albuquerque. The service and staff are excellent, and the food is outstanding. Bien Shur is the definition of fine dining in Albuquerque. read more

Great location, the food has improved, beware of watered down drinks however. This was the 3rd time eating here and we ate in the bar. The food was a lot better than the last time we ate there. Beautiful city view comfortable chairs. They seem to be understaffed though as it has always taken a long time to get the server to come by and to get your order. Two major complaints though. I drink bourbon and know it well, I ordered my two regulars straight, Maker's Mark and Basil Hayden. both were cut significantly. I told the server who immediately took the Basil Hayden back to the bar and brought a new glass"from a freshly opened bottle" it was still cut. Complaint 2 - Cigar and cigarette smoking is allowed which I don't mind if there is air movement but it just hangs and really gets a bit overwhelming when you have a whole table smoking next to you. Also, they keep the windows closed which, if they were opened, would probably have helped. 5 stars for location and views, 4 for the food 2 for the service and 2 for the value. For the price they really need to step up their game. read more