[[HIGHLIGHT]]These guys are awesome[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]Very helpful[[ENDHIGHLIGHT]] . Had a flat in and out in 20 mins . [[HIGHLIGHT]]Shop down the street didn't even want help[[ENDHIGHLIGHT]] . read more

Went to the tire shop for a nail in my wheel. Was quoted $60. After looking at it I was told that I needed to replace my tire and should get all four tires replaced for $$$. I knew they were trying to swindle me cause my tires are still fine. I went to a mom and pop tire shop and they patched up my tire and confirmed I had a lot of life left on them. read more

A smaller local garage that works on classic cars didn't want to work on my car. Old cranky bastard. Stopped by big o. [[HIGHLIGHT]]Talked to Jorge who I've known for years. He looked at what I needed done[[ENDHIGHLIGHT]]. Dropped my 61 Dodge off the next day. Done within a few hours. Perfect job. Great crew there. read more

"The team you trust" -- with this slogan, I would have thought there would be some professional value placed on trust. We had a series of untrustworthy events with our service here. 1- [[HIGHLIGHT]]we utilized the online appt system. We indicated the tires we would like to purchase and selected an appointment time a few days into the future. We received a confirmation email saying all details would work. We arrive and are informed that the tires were not in stock and we'd have to go with a more expensive option.[[ENDHIGHLIGHT]] This was my first red flag. Why were we not called and informed before bringing in the vehicle? 2- we decide to move ahead with the more expensive tires, because at that point, we didn't have options and needed tires before the weekend. The invoice quote is now $1100 instead of $750, which is confusing. My partner tries to understand the difference and the salesperson continually deflects and talks about the great deal he's getting. Since I made the appointment and my partner brought in the vehicle, the discrepancy is not fully understood til after service is completed. This is on us as well, but just because you CAN take advantage of someone, doesn't mean you SHOULD. Right? 3- my partner verbally declined tire protection plan and "free alignment for 1 year." He distinctly remembers verbally declining both, multiple times. The projected invoice he ultimately signed had the tire protection plan removed from the top, so he signed it. He did not catch that the "free alignment for 1 year" was still on the invoice, tucked in below, for 179.99. Again, our fault for not catching this-- but also, "the team you trust." We mistakenly trusted that they removed the service we verbally declined multiple times. 4- I go to pick up the vehicle. [[HIGHLIGHT]]They give me the packet of invoice, recommended services, alignment page. It's a lot of info, and they talk at me continuously so that I can't fully focus and read it.[[ENDHIGHLIGHT]] They make a big show of taking off $100 "just for me" and "such a good deal" (but that was always the advertised promotion). So much theatrics into making the total $1000 instead of $1100. Over the top assurances about the tire quality, even though I didn't question it, unrelated over the top compliments about my vehicle, talking talking talking. Lots of warnings about the recommended services, "safety hazards," imperative fixes. I decline them all because I'm already paying hundreds more than we planned, and I can't afford it. They emphasize how dangerous it is not to fix the recommended services. Feels weird. I decline again, say I'll check with my mechanic, and pay quickly just to get out of there. I regret that; but fool me once, shame on you. Won't happen again. 5- I take the paperwork and my vehicle to my mechanic. He looks at every single recommendation and physically shows me how ALL the recommendations are exaggerated and unnecessary. No safety hazards at all. He shares that he's had several customers recently coming from Big O with similar experiences-- the fear mongering is happening to others, not just me. 6- My mechanic said, did you agree to this? This "free alignment for 1 year" for 179.99? I'm like, what? We declined that. He shows me where it's listed on the invoice. I feel so stupid and frustrated. 7- [[HIGHLIGHT]]I visit the Big O and calmly share all of the above with the employee, who is the same employee who took payment previously. He takes the paperwork and disappears for 20 min. He returns, abruptly shows me the invoice signed by my partner, and says "he agreed to it." I calmly reiterate that he had verbally declined, and brought up the concept of trust, and valuing a customer. The employee storms away into the back room.[[ENDHIGHLIGHT]] He refused to even address the part about exaggerated recommended services. All this happened in front of 5 other current/prospective customers. [[HIGHLIGHT]]Overall, in addition to the fact that I personally feel dehumanized and disrespected, I find each facet of this situation to be unwise business. I am surprised at the complete lack of effort to repair or compensate the customer relationship.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Alam was very helpful when I arrived to get me signed in.[[ENDHIGHLIGHT]] Jonathon went above and beyond to make sure I left with a fully safe vehicle. What started as a very bad day, ended up as a blessing. Thank you! read more

I got new tires from some other place & had a mom & pop place install them in the East Bay. Johnny, a very knowledgeable employee of Big O Tires took me into the shop & showed me what the problem is. He took care of it for free, too I recommend Big O Tires in Novato. Great service & time it took to take care of my problem. read more

Honest, priced right and comfortable. I am a single (and self proclaimed) cute young girl.....guys see me coming and could easily take advantage because I really don't know the first thing about tires or how much they cost. I figured, It was flat, I needed a new one. Not only did these guys take care of me like big brothers, I felt safe and they explained I didn't even need a whole new tire, just some TLC. They patched me up and made sure I new I could drive out of there feeling safe and secure on my tire just like new! Like my big brother and Dad were watching over me, and I paid a fraction of the price. [[HIGHLIGHT]]I will always go back there for help.....thanks guys.....you did me a solid was I was really nervous.[[ENDHIGHLIGHT]] Maddie read more

being a customer at big O Tires here in novato has been a great experience with great service [[HIGHLIGHT]]kind always smiling comes up to me. Ask me what I need and address it in a timely manner.[[ENDHIGHLIGHT]]good job guys read more

[[HIGHLIGHT]]Johnny is THE BEST! And actually the entire team, including the Owner, is just amazing.[[ENDHIGHLIGHT]] They have been there for me numerous times without hesitation and provided great service and soooo quick. I'll never go anywhere else. Thanks guys! read more

Got in my car to go to work and found a flat tire. Ugh. [[HIGHLIGHT]]Pulled into Big O's where Johnathan and Jorge took such good care of me.[[ENDHIGHLIGHT]] Personalized service making sure to jump on getting me going as fast as they could. [[HIGHLIGHT]]Such kind considerate and easy to work with people.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I love a team that works well together.[[ENDHIGHLIGHT]] Thank you. I will definitely be back. read more

Had to come to this Big O Tires location after we had a flat tire on our way from Sacramento to San Francisco. [[HIGHLIGHT]]We had a really good experience getting it fixed with this location.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Jonathan and his team were great![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called beforehand and he was able to get us squeezed in to patch the tire[[ENDHIGHLIGHT]] and the team got it done within the hour. read more

I broke the AC compressor suction line on my Prius 2006. It only needed a new suction line and a recharge of refrigerant. Big O wanted $986.48 for this. I went around the corner to DNA Automotive and had that exact work done for $494.74 - literally half of Big O's estimate. It's one thing to not be competitive, but an estimate that runs twice the cost of another similarly reputable repair chain is quite another thing: it crosses solidly into predatory pricing. Whether that attempt is successful or not (and it was certainly not in my case) doesn't matter; that a business even _tries_ to do that is extremely bad mannered. Buyer beware! read more

I had a slow leak on my Audi Q7 right rear Tire. I have 22 inch tires for more road hugging. It was pouring down buckets of rain and I stopped by the local Big O Tire Store here in Novato. [[HIGHLIGHT]]The owner Jorge said, "we can handle that now Kevin".[[ENDHIGHLIGHT]] Great and gave him the keys and I was about to run back to my insurance office 3 long blocks away in the rain. [[HIGHLIGHT]]Jorge asked, "Would you like a ride back to work". Now that is going above and beyond the call of duty[[ENDHIGHLIGHT]]. I picked up my car two hours later and the Tire has been working great for the past month! [[HIGHLIGHT]]A great guy there named Jonathan was also super fast and friendly and delivered on his promise to have the car ready by 5pm, so I can drive it home.[[ENDHIGHLIGHT]] Great Team and Outstanding Service! read more

Would never come back here again. They are quite scammy. San Rafael location is much better. They will overcharge you. Service was nice but I think they do take advantage especially if you're a woman. I was in a tight spot and didn't know any better sadly. I know better now tho read more

I don't know about their tires but beware for the brakes. Big O seems to 'need' to 'replace' more brake calipers than any other company. They told me the calipers were gone, that they would need to be replaced and the total would be $1500.00. [[HIGHLIGHT]]I called my 5 star mechanic for his estimate - when he heard the word caliper, he asked - Big O?[[ENDHIGHLIGHT]] I had considered Big O because I didn't want tot drive to Larkspur with the faulty brakes. I was fine. My 5 star automotive repair shop fixed it within hours. The bill was $700. It never needed a new front right caliper. read more

[[HIGHLIGHT]]Definitely recommend coming to this big O tires and ask for Jonathan, he hooked it up with the great price on tire and found a nail in my other tire and did me a solid and fixed it for free.[[ENDHIGHLIGHT]] Can't thank these guys enough really solid dudes 10 out of 10 experience read more

Big Joke, not Big O. Horrible service. I made an appointment online to get a simple tire rotation. I sat there for an hour and half, listening to one employee on the phone trying to figure his PGE bill out, another out front talking to his friend on a motorcycle, while me and another customer just sat there. When I first arrived they told me it would be 30 minutes. 90 minutes later, when nothing had happened, I got my keys and left. [[HIGHLIGHT]]I asked the guy who pulled my car out why they couldn't get any work done, and he didn't speak a stitch of English. I couldn't understand a word he said.[[ENDHIGHLIGHT]] There's a lot of places in Novato to get tire service. I would strongly recommend looking at any other place than this. My family will never go back. They have a big sign in the waiting are that say "Trust Lives Here." What a joke. read more

I've had such great experiences at Big O Tires in Novato. [[HIGHLIGHT]]The team is always super helpful, professional, and genuinely welcoming.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A special shoutout to Jonathan--he's been incredibly kind and supportive every time I've come in.[[ENDHIGHLIGHT]] I truly appreciate how easy and comfortable they make the process. I 100% recommend this location and will definitely be coming back for future services! read more

This tire company endangered my life by ensuring me that the tire they supposedly repaired and sent me on my to Sacramento, and literally 5min after leaving their store, on the freeway, that exact tire blew. I almost got hit by oncoming traffic, had to pull over on the side of the highway at night and change a flat tire. I'm a woman in my 50s, and I had a slow leak, and just to ensure I would get home safely my husband who has been a Big O customer for years, told me to go there and get it repaired. I honestly could have just put more air in and made it home. Jorge seemed nice and their team "repaired" it he said. I don't think they did. It blew instantly the minute I got on the freeway. [[HIGHLIGHT]]I brought it back to him and he said there was nothing wrong with the repair and that I must of driven over a pothole or something.[[ENDHIGHLIGHT]] Uh duh... the tire looks like that now cuz I had to drive with a flat tire on the freeway! It doesn't take a rocket scientist to know that the very same tire you supposedly repaired is the same one that blew literally 5min from leaving your store? And you blame me for driving over a pothole the second I leave your store? And now I have to buy a brand new tire from you guys? You endangered my life by putting me back on the freeway with a faulty tire repair. C'mon Big O, do the right thing, that's just so wrong. I run a business right on Grant St, I can honestly say I will never suggest this shop to anyone - especially women. read more

[[HIGHLIGHT]]Great experience at Big O Tires in Novato.[[ENDHIGHLIGHT]] Jonathan was very helpful in repairing brand new brakes I had installed at the San Rafael store two weeks prior. They needed to be replaced and he completed the job quickly and handled all of the paperwork for the warranty. Highly recommend this location of Big o Tires. read more

I bought a set of four top of the line tires at Costco over the summer. I have put under 5,000 miles on them so to walk out to my ride and see such a substantial flat was a major surprise. Of course Costco Tire center wouldn't answer ANY of my calls!! Now i am glad because i had the fortune of meeting Jonathan and the other fellas at Big O in Novato. They knew i needed to pick up my kid from school and so they LENT me a spare tire. That's right, LENT it to me. Who does that anymore??!! I hadn't even bought my original tires from them! Mamma mia, SOOOOO grateful! I was able to drive the ruined tire to Costco and get it fixed, then drove back here to return the loaner tire and get them all rotated. Kindness. It goes a LONG way!! Customer for life!! Thank you, Grazie, Gracias!!! read more

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[[HIGHLIGHT]]Amazing customer service and get the job done quick![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thanks to my guy George for helping me out!![[ENDHIGHLIGHT]] read more

I helped a friend get her car to Big O tires on Saturday because she had a nail in her back tire and it needed to be patched. She knew she needed two new front tires but doesn't have the money right now. I suggested she get a quote for the front while she got the back one patched, so she could compare prices during the week when other stores were open. To my disgust, they told her they wouldn't patch the tire and that she had to get four new tires which was $1300! Let me tell you, the nail WAS NOT in the sidewall and there was no reason they couldn't patch it. They saw a woman who doesn't know about cars/tires and they took advantage of her on a holiday weekend knowing she needed it back. They are sleazy and dishonest. Do not take your car there unless you're prepared to fight with them and advocate for yourself. This is not the type of business I expect in our small town! Big O you should be ashamed of yourselves!! read more

This place is so professional and the cheapest in Marin ! I went there to have my tire patched from a nail. It costs me under $50 and it was done after 2 hours ! read more

We came to Big O for two utility trailer tires. Jorge and Francisco went above and beyond. Not only did the service the trailer, they also checked the tires on our truck and adjusted the pressure. The price quoted over the phone came in less when bill was settled. I highly recommend Big O, our local tire shop. Friendly, fast and efficient. read more

I had an emergency flat tire on my commute and Jonathan and Jorge at the Novato Big O Tires got me back on the road in one hour with amazing speed and good humor. [[HIGHLIGHT]]I had a great experience with them and highly recommend this tire shop![[ENDHIGHLIGHT]] Grateful commuter Deborah S read more

The customer service here is "Outstanding" Jorge and Jonathan go above and beyond with their team to make sure you feel like not only a customer but more like family. I went there before leaving on a trip to the snow to check my tire pressure. Cone to find out I had two nails in two different tires. I'm so glad they made sure my family was safe to be on the road. Definitely the very Best Tire company in Novato. read more

A couple of years ago I went in for a flat tire fix and they charged me $30. Recently I got a flat tire again and they charged me $45 on my wife's car. The other day I decided to try Costco. They fixed my flat for $10.99!! Now I'm not lambasting Big O or anything. They were very nice but things are a little too expensive right now to be getting gouged. This is a friendly referral to my fellow Yelpers. Shop around for EVERYTHING. read more

[[HIGHLIGHT]]Jorge took my call first thing Saturday morning when I found out my wife's car had a screw puncture on the inner sidewall of a brand new tire.[[ENDHIGHLIGHT]] He had to order the tire but got me driving with a replacement tire to keep us on the road until the ordered tire came in. [[HIGHLIGHT]]His responsiveness, professionalism and helpfulness were SO APPRECIATED!!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is my first experience at this tire shop and they now have a loyal customer because of the tremendous customer service provided by Jorge and the team.[[ENDHIGHLIGHT]] read more

Two flat tires that picked up multiple screws each. They determined they could not be fixed due to the location of the screws. Had replacements in stock that were less than I payed per tire last time from another place. Done within an hour and on my way. Definitely recommend. read more

Zero Stars---- On three separate occasions over the last few years I have tried to do business with this shop. The first time I had to call the Regional rep to sort out why the shop charged me for an alignment on a Mercedes Benz but didn't have a specific tool to complete the one aspect, and they didn't tell me that BEFORE the car was on the rack. Then I come in with a tire hissing air, nail in the TREAD, the guy comes out starts this song and dance on how old the tire is (6 years) and how he won't repair it, It ran on the side wall and damaged it blah blah blah...cow manure ...so off to ABLE Tire just down the street, where they: pull, patch and repair the tire...no b.s. about the 'age' of the tire, or it's supposed '''damage'' and still holding air months later. I call yesterday trying to get a price for an alignment for a 1997 Mercury, and ask "how much would I need to pay for an alignment of my 1997 Mercury, a 2 wheel alignment?" The Jack*ss actually said: ""As much as we can get."" I replied, ""ok,"" and hung up. I am not making this up. My wife was in the room as I had it on speaker phone. We are on a fixed income and price matters. I'm not sure if this fool thinks he's being funny or was just bored; but, it's completely unprofessional behavior to play around (if that's what he was doing) when people need work they can trust. These guys continually disappoint and I wouldn't/don't trust them to work on my car. Shady, unprofessional, and snarky...who wants that? Not me. ---Three strikes? YOU ARE OUT! Avoid this shop at all costs. Big O should consider pulling the franchise. read more

I have trusted Big O for tires & affordable oil changes for years. But my recent experience with Big O Novato has made me think that it engages in bait & switch tactics & can't be trusted. I scheduled an appointment to buy 2 tires; I was informed that those affordable tires posted on the Big O website as available were not in fact available & was offered better tires @ a total $30 more all included. But when I showed up for my appointment, I was told that the better tires @ a total $30 more were not in fact available and was offered 2 lesser tires for about $90 more all included. I bought them, since I needed them & didn't want to research and find a better alternative. b read more

I wanted a basic repair of my nail in my back tire. The gentleman at the front desk tried to sell me two new front tires because they were showing wear and tear. [[HIGHLIGHT]]I told him No to NEW tires and that I would come back if I wanted to purchase them.[[ENDHIGHLIGHT]] They replaced the front tires anyway. Only seemed interested in selling the new tires. Horrible service and focus on sales. read more

They took us right in with a bolt in are tire. The car was up and tire off in 5 min. Great customer service and the owner was very friendly and explained everything. I will diffidently go back when needed. Hard to find service like this anywhere. Thank you Big O you save our day, my pocket and our weekend! read more

The low tire sensor went off on my rental car, so I stopped in and they took awesome care of me. They checked it quickly and got me on my way. I highly recommend them. read more

We've been bringing our cars here for years and the team has always been great to work with. The managers have worked here a long time and have always been honest with what repairs need to be done. read more

Don't go here, Jonathan and the staff are scammers. Went there for a tire rotation and they claimed I needed new tires. I did the penny test prior to going here, so I know it was bullshit. read more

I had a wheel alignment done with them in mid-June. Jorge was really nice and offered to do a free follow-up alignment if I come back within the next 6 months, even though they don't normally offer that for the car I drive. I really appreciate it, especially since there are so many potholes on my way to work. Thanks Big O Novato!! read more

Big kudos to the team at Big O Tires in Novato. I came in today, Christmas Eve, 2020, with a tire having a slow leak. They were able to expedite the repair and got me back on the road in less than an hour. Staff was very friendly and super helpful. Can't go wrong with Big O. read more

I used them for a Lyft inspection only. This location gets great marks for service on the phone. I had called a awhile back and the person on the phone was courteous and answered all my questions. Bonus marks for suggesting we input my info so "they would be all set when I came in". I called again on a Sat before I headed in and they let me know it was a first come, first serve situation and time to finish inspection would vary on how busy they were. Prepared with a book I headed out. Parking was available on the side but staff was short handed and it took awhile before someone was able to help. Once attended to things went smoothly, I was remainders again of fees and given a time estimate. 1 star removed for whomever was in my car--there was residue/black dust all over the steering wheel and gear shift. Pro tip: put a paper mat on the floor and use a paper towel or wet wipe before calling the customer for pick up. read more