I made an appointment to have a Dress altered and it went smoothly. It will take 5 days to alter a fairly full dress with lining. Cost was $82 and being a first time customer they offer 50%. Parking is a little tricky as it is also a Laundromat. Try to avoid a Friday or Saturday. read more

Big Waves Cleaners - Price list - Sewing & Alterations Near Me - Santa Monica, California

After my previous two reviews, management reached out directly and resolved the situation. They reimbursed me in full for the lost shirts and also provided a cleaning credit as a goodwill gesture. The initial handling of the situation was frustrating and took far longer than it should have. That said, I do appreciate that the new management ultimately took accountability, apologized, and made things right. Updating my review to reflect that resolution. read more

The best for wash and fold. Great prices and service. Recommend them to everyone. Five Stars

It's the best place I have given my personal clothes to be taken care of. Great results and top notch customer service! Numero Uno.

The hours are great. That is all I can say! My sweater came back with more lint balls than when I dropped it off. My white blouse came back wrinkled-was it really ironed?! Though I pointed this out to the clerk, I was informed that once the clothes leave that the cleaners have no more responsibility. Like I added lint balls to my sweater, one by one! Will NEVER go back! The previous owner was such a gentleman, so approachable. I am sorry he is gone! read more

Great establishment with knowledgeable cleaning technicians and great service. I do all my alterations here as well. Waze is fantastic and Albert too. read more

Don't go here unless you want your clothes DAMAGED (see pics attached). This is my first time going here and I'll never go again. I came here to get a dress dry cleaned for a friend's wedding...and I didn't realize it was RIPPED at the bottom until I came home to try it on with my new shoes. WHAT KIND OF DRY CLEANING BUSINESS RIPS A GARMENT WITHOUT LETTING THE CUSTOMER KNOW??? Yes, mistakes happen, but it's completely dishonest for a business not to disclose that to the customer at pick up. When I called them to let them know, this guy named RAUL was completely dismissive about it and gave me a negative attitude. Instead of saying "I'm sorry to hear that, can you bring it in so we can take a closer look?" he said "idk what dress your talking about...take it up with the owner." WTF Raul, really?! That's your response?! Okay...BET. I will 100% take it up with the owner. I then had to practically BEG Raul to give me the information I needed after that. And because he was trying to rush me off the phone, I had to quickly word vomit a thousand questions like, "what days is the owner in?" and "what time is he usually there?" and "can you let him know I'm coming in next Tuesday to see him?". Raul didn't give AF about my dress, and he made a simple conversation MUCH harder than it needed to be for no damn reason. The worst part is not that I now have to attend a wedding wearing a ripped dress...but the fact that this dress is rare and irreplaceable. I can't even find the dress resold anywhere in my size because it was part of a small capsule collection from a London-based designer. IN SUMMARY: the dry cleaning quality is terrible here and their customer service sucks even more. If I could leave negative stars I would. read more

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They did an awesome job, and they were very friendly. They removed a stain that u couldn't get out. They charged $16 for a two piece suit so pretty solid value. read more

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Gave this place a chance. Messed up my jacket :( it is discolored completely. Used to be brown and is now grey. I'm really sad and disappointed. I will not return. Do not bring leather here. read more

Big Waves Cleaners - My (now) grey jacket :( - Sewing & Alterations Near Me - Santa Monica, California

The tailor Armando has great attention to detail. I've had him do several projects for me that others had refused. His alterations are flawless. My brother trusts T J's ONLY with his casual, as well as business attire. And...he is picky as hell!! Would you believe they even dry cleaned a stuffed TEDDY BEAR for me? A family heirloom that is treasured but was neglected. The bear looks brand new! A great neighborhood vibe. A small business worth supporting! They are reasonably priced. read more

This place has got to be one of the worst dry cleaners I have ever been to. The customer service was absolute bullshit. They messed up my very expensive dress that i spent $100 on so i had to order another one. They didn't even give me my money back, instead just gave me attitude. Thanks a lot for making me pay another $100 something bucks for a new dress . DO NOT GO HERE!!!!! read more

Great customer service and the work is the Best! Also good location to serve the community and beyond! read more

My go-to dry cleaner! Always great service for both dry cleaning and tailoring. Also great prices

Really great service at a really great price. My clothes always looks so great and the guys there are super nice :) Typically a 2-3 day turnaround for clothes. Parking can sometimes be crowded. read more

I brought my favorite dress to be dry cleaned and they destroyed it. The front of the dress was lined with feathers and I specifically asked for them to be careful. If it couldn't be done that's fine I would just take it elsewhere. They said they could do it. I picked up my dress and upon looking at it all the feathers are missing and it smells awful. Those feathers were fully on there when I brought it in. The photos are what it looked like when I bought it and what they look like now. So sad and so disappointed read more

Big Waves Cleaners - Sewing & Alterations Near Me - Santa Monica, California

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They do a great job at dry cleaning your clothes! I live right behind this place and it takes me five minutes to walk over. Prices are reasonable! read more

Had to get my dressed altered for a wedding and they helped so well and getting my dress in time!!!! Excited to get it back

Best dry cleaner on the Westside by far. Pricing is flair, ownership/staff are beyond helpful for even difficult cleaning/repair and tailoring needs. They are very timely. read more

Lost my clothing again! Wasn't going to post anything but this is the second time .first time I didn't mention it (old blouse wasn't worth the mention) to the employee but this time though. I only wore my blouse once then brought it in to be cleaned . This just Sucked ! read more

Awesome Cleaners and Tailoring! After much searching on Yelp I picked TJ Cleaners. I just did my first pick up. Everything was great. I also took a dress in to be shortened and that came out great too. They have a little booth you can change into what you want tailored so they can mark it. Great! The price was great too! The people that work there are super nice as well. Everything is very efficient. Know before you go.... Even though their address is on Santa Monica Blvd. The store front faces the little side street (Chelsea/Park) not Santa Monica Blvd. so don't look for their awning. The parking lot is perpendicular to Santa Monica Blvd. read more

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Quick and easy! They're in the heart of Santa Monica and within walking distance from the main streets. You can easily find parking in their lot or around the corner near the residential areas. Appreciate their services and rapid dry cleaning turn around. read more

Great choice for a dry cleaner! I brought a skirt in to be dry cleaned, which was covered in dog hair. It cost just under $4 to clean and they had it ready for me within 3 days just before the Thanksgiving holiday. I also brought in a backpack with a broken plastic zipper. They were able to fix it within the same 3-day timeframe and it only cost $6.50. The service here is quick, and the staff is kind and professional, unlike the dry cleaners around the corner that shares the CVS parking lot. There is a parking lot they share with the laundromat next door, and they have a couple of designated spots for your ease of parking. There are also metered spots available on the street. read more

If I could give zero stars I would!! I honestly don't know where to begin I have had so many issues with them but since they were nice I kept stupidly kept giving them chances however I will not be returning! I am warning you if you choose to go here you will never get the clothes back you as they are constantly losing them as well as giving you other peoples clothing. The tailoring is terrible will always be screwed up additionally if they decide they can't tailor your item after already agreeing they won't call you prior they just tell you when you show up on the day you think it's ready for pIck up And speaking of pick up NOTHING is ever ready on time! Just save yourself and do not come here !!!! read more

Does a by one know when they will open for costumers to retrieve their items? I have been calling for the past two week since they closed. There's no way to leave a voicemail. read more

Surprised by the mixed reviews for TJ cleaners. I have been going to them for 2 years for dry cleaning needs and have been very pleased. In addition to great pricing they have always gotten stains out of clothing for me. I always use the red tape on the counter to mark off where I have stains so maybe that is how they have looked over other customers' stains in the past? But i have had zero issues with smell/stains etc. Albert is always super pleasant and friendly too. read more

I've gone here for nearly 20 years. In all that time, I'd say 99% of everything that's gone in has come back just fine. Over the years I have given TJ Cleaners some pricey and more delicate items with mixed results. My coda with TJ Cleaners is only the durable stuff (regular pants, shirts, sweaters, etc). Anything that needs any type of custom care doesn't come here. The one item they totally ruined, I was reimbursed for by their dry cleaner after a ton of follow-up on my part. It's a decent place for everyday clothes, and the alterations are solid and cost-effective. Anything fancy needs to go to a fancy-clothes dry cleaner where they really do understand fabrics and how to carefully clean them. TJ Cleaners seems to send all the work elsewhere, and it seems like it all gets done in a dry cleaning/laundry factory which is a-ok for the everyday stuff, but not the good stuff needing more expert and specialized treatment. read more

I have been a customer of TJ's since 2001 and they have always been accommodating to us. I am in the car business across the street and if we needed something rushed, they are always there. The person who left the review about the laundry mat, is mis-informed as the laundry mat and the cleaners are 2 separate business's and should not be confused as the same business. The owner of the TJ cleaners is very professional and his shop is clean! Just wanted to clear that up as I am a huge fan of this business and the owner! read more

Horrible service. I brought my clothes in to get cleaned. It came back with an old clothes smell. They denied that it was them that made the clothes smell which I know in fact they did 1. Because they didn't smell like that when I brought them in 2. They smelled old like they were shoved somewhere for weeks/years and I wear these shirts and jackets often. I requested them to reclean it which they did. And still the smell was still apparent. I had to pay otherwise they wouldn't give me my clothes. So I immediately took it somewhere else. Guess what? No more smell! I called numerous times they are now refusing to answer my calls or call me back. I left 3 voicemails KINDLY requesting them to refund me for the bad service and I told them I will show proof that I had to take it elsewhere to have them remove whatever smell/residue they left on my clothes. They refuse to call me back or refund me. Please don't waste your time and money here. read more

I heart this place. Let me tell you why - I spilled coffee on a beloved silk dress. Whoops! I took my dress to "another" cleaner in Santa Monica, thinking that that will do the trick. Sadly, when I got my dress back, it was not cleaned. I thought the dress was ruined, until I stumbled upon this place on laundry day (I do my laundry in the laundromat next door). I thought that I would try it again! So I took them the dress, and showed them the stain. Days later, I went back for the dress and it was perfect! I now take my dry cleaning and alterations here. The prices are reasonable and prompt turn-around. I heart them! read more

This place is cheap but bringing your stuff here is always a gamble. Used to think this place was solid but then had awful experiences. First, I brought a bridesmaid dress here and it was ruined- the dress was literally tainted and had random grease on it. Moreover it didn't even appear pressed. Luckily was able to find a different cleaners to fix the mess but this place gave me a hard time and insisted the NEW dress had come that way. After that horrid experience I figured the place was better suited for simpler tasks like work shirts. All was going well but the latest batch of NEW shirts i picked up ALL came back REEKING of Indian food... and i didn't eat Indian food in those shirts... I wore them once while on vacation in Japan. Don't get me wrong, i love Indian food, but it's def not a great scent to have imbued in your work shirts. read more

Great neighborhood cleaners. Very pleased with service and results of my sweaters. My neighbor asked me to recommend a good dry cleaners and I was happy to recommend T J's. read more

I would give TJ Cleaners -0- stars if I could. I picked up my dry cleaning today and half of the order smelled like dried paint or some other acrid fume. When I asked why the clothing smelled horribly, the man behind the counter stated "well, it's dry cleaned." W O W. I responded saying that I've had my clothing dry cleaned for many many years and have never experienced anything like this. If it weren't for the fact that I had to travel out of town today, I would have demanded my clothes be re-cleaned. I now realize I can't even wear these pieces because of the awful scent. It literally makes me nauseous. Awful smell left on the clothing, poor poor poor customer service. Against my better judgment I walked into this facility in hopes that the look of the place did not dictate the quality of the service. I should have trusted my instincts! read more

I've been going here for about 2 yrs now. Pricing is affordable, and timing is impeccable. They are also able to get out the worst stains! + they also have parking! Also, very good for alterations I bring everything to be altered here! read more

They are totally automated, so when you walk in and give them your garments and phone number they can quickly print up a receipt and BAM you're on your way. Also, if your receipt is lost they can do a lookup by phone number. (Which happens WAY more than it should.) Once when I was doing a drop off, they mentioned that some of my hubby's shirts were ready. Surprise! Saved him an extra trip. They have also done minor repairs on buttons and tears, etc., which has been great and really convenient! On top of all that they are natural, inexpensive without using coupons and the parking is great! read more

I've been going to TJ's for years. I take great care of my clothes and my stuff in general so it's important to me to use a dry cleaner that offers a high level of service and quality. Tj's has great quality and a friendly community read more

Love our corner dry cleaner. My shirt stains come out on the first try almost every time and the shirts are neatly ironed and can be worn right off the hangar. I left my last dry cleaners because I'd have to iron my shirt much too often after it was dry cleaned or where it with sharp creases. They also do alterations which always come out great. Albert who I interact with most is the nicest guy too. You won't be disappointed. read more

This dry cleaner is horrible. I took several items in for cleaning after reading positive reviews, and they managed to (1) give me back a Karen Millen formal dress with additional marks on it and signs of fading, and (2) damage a Rebecca Taylor silk shirt irreparably. I never post reviews but seriously, if you have nice clothes, do not take them here. read more

My mom recommended I try TJ's and as you know your Mother is always right. We've been going to a family friend that closed down shop for years and I was amazed to find out that I saved more by going to TJ's. No hook up needed, everybody gets family prices. $85 for 14 garments is a score in my book. Looking forward to becoming a regular here. read more

I've been going to T.J Cleaners for over 10 years and love my neighborhood dry cleaner. They are non toxic and not overly priced for that service. I can get my clothes the following day, not a problem, and in 10 years, they have only lost one top (which they paid for). No complaints, no waits, and there is a laundry mat next door if you want the combo deal. read more

After being a loyal customer for 10 years I was so shocked when I took two designer dresses to be cleaned and after two cleanings they returned them to me with dried spot remover on one and the other was torn and wet. I asked for a refund as they charged me $15 when I first went to pick them up and they were not clean. They refused and yelled at me to leave the store. The owner used to be nice but since his son works there you should avoid it at all cost. read more