Most of us really dislike dealing with car dealers. WELL HERE'S AN EXCEPTION!!! I just purchased…read morea used Buick Enclave from Land Rover Reno. Believe it or not it was a great experience. None of the high pressure stuff found elsewhere. Everyone easy to deal with and they went out of their way to make sure I was happy with the entire transaction. I would recommend them to anyone looking to buy a car. I still dislike ALL the other dealers.

Did not start off great, but John & Cory came through in the end! Very satisfied and thanks for…read moreyour help!!!

2/7/26 First time…read morevisiting an Audi dealership.. I was browsing online and found a car that peaked my interest.. Read reviews from various sources and was impressed with the ratings and the "no pressure".. on the lot.. We met Daniel on the lot.. Very easy going and knew all his detailed info on the Audi's.. Coming from being a Lexus owner- I had lots of questions.. Took two out for a road test- and actually liked the Q5 over the Q3.. Glad we stopped in..

NEVER lease a car from this dealership. Explain to me how a newly leased car with 3992 miles on it,…read morecan need new tires, and the dealership that leased it to you says "it has nothing to do with us". I'be only taken this new car to the dealership. Something doesn't add up. Not trustworthy. Horrible customer service.

Excellent customer service! Helpful, resourceful, and pleasant visit. Thank you everyone at Jaguar…read moreReno!

Thank you Land Rover Service! They were so helpful in getting me set up with parts for my Range…read moreRover that felt almost impossible to find. TJ was so helpful and walked me through everything that I need from start to finish. I didn't think it was possible until I called and gave a layman explanation of what I need. If it wasn't for TJ, my car would still be stuck in the garage . 100,000 thank yous!!!

3/4/26- Sealed the…read moredeal and picked up the first time ever Plug in hybrid...Nx 450+Luxury.. Sales staff was great... started with Rob and ended up working with Kymberly.. Kymberly is the type to just take care of business-- efficient and experienced.. Even before we signed our documents- she signed us up for a mini technology appt.. (very helpful).. My decision making led me here.. as trust with a service advisor has been built in for the last eight years.. Looking forward to more car washes..

This purchase represents an infrequent event, fortunately occurring only once per year or so. I…read moreinitially traded in my 2018 LS 500 but aimed to minimize additional expenses, covering only essential costs such as tax, registration, and an extended warranty for the new vehicle that I chose. Ultimately, I paid a total of $13,000 out of pocket. Consequently, I opted to downgrade to a 2017 GX460 with relatively low mileage suitable for its age. The vehicle was in good condition; however, I later recalled that certain vital multimedia functions ceased working on all models from 2017 and earlier. Regrettably, management was aware of this issue but failed to disclose it to me, which is why I am only awarding a two-star rating. We discussed a fixable problem related to the navigation system; however, I did not inquire specifically about the multimedia functions, and the staff did not consider it necessary to inform me. I acknowledge that I found this approach somewhat underhanded. On the third day after the sale, I spoke with the sales manager responsible for finalizing the deal. He offered me the option to select another vehicle for an additional $14,000, on top of the $13,000.00 I just put out, specifically a used 2021 GX model. I declined to adhere to my budget constraints. Consequently, I left the dealership with a bitter taste. Currently, I am faced with an issue where the vehicle's SOS and Destination Assist features are non-functional, and will never function. When I directly inquired about this, the manager attributed the problem to cellular providers, asserting that he had no control over the phone system issues and did not admit that the dealership should have fully disclosed the situation, allowing me to decide whether the missing functions were important. This was the third Lexus purchased from Dolan within four years. Based on this experience, I am unlikely to seek future purchases from Dolan and will probably consider a dealership in Sacramento. I have learned that approximately ninety percent of a dealership's sustainability depends on its service department rather than the sale of vehicles. This is especially relevant for Dolan, which operates as a volume dealership where higher sales figures correlate with increased sales of Lexus warranties. I invite you to consider where you will choose to make your next purchase and to avoid becoming a victim of such practices.

Was searching the whole country for the past 2-3 months to find the car spec'ed out the way I…read morewanted. Finally found it here and the experience wasn't bad at all. Marcus helped me out and was super responsive and provides any information that I needed. He didn't try to play those stupid salesman tactics with me as in "someone just saw the car and they want to buy it". He also was not so pushy at all. I wanted to get an inspection done and he was accommodating with that as well. The whole buying process took a couple days and he was patient and responsive with all the different parts in play. I am located in NY so I had to get my own transportation to get the car delivered and register the car myself. All the paperwork was done and delivered on time. I am now happily enjoying my E43 AMG! If you're looking to buy a car from this dealership, don't hesitate and look for Marcus! Thank you Marcus and the rest of his team!

I can confidently say that this place and its employees put most other car dealerships in this city…read moreto shame. A few weeks ago I purchased my first car from Bill Pearce, which was a used Toyota RAV4. Naturally, there were some questions that arose during the sales process, such as what I should do if something were to go wrong with the car soon after I bought it. Would they take care of it, or tell me to pound sand like most other dealerships would be inclined to do when buying an as-is used car? The salesman, Scott, assured me that they would do what they could to make it right. I figured I'd hope for the best. When I was ready to buy the car, I noticed that (through no fault of anyone) there were tiny tar splatters all over the hood and left side of the car. It's likely that it was driven past a construction site at some point. One of the employees named Alex came out and helped me remove it with a buffing wheel and polishing compound. He didn't have to do that, so I greatly appreciated it! I drove it off the lot without issue and they even knocked $600 off the price due to some minor cosmetic damage on the car. I was skeptical at first about Scott's assurances, but all doubt was removed when my car started to have problems with the paint chipping almost immediately from a small area on the hood. I suspect it had to do with the insulator on the underside of the hood coming off, which then caused the heat from the engine to heat up the hood and make the paint bubble/chip. I realize that I should have checked under the hood before I drove off with the car. I only found out when I got home and found the insulator sitting on top of the engine instead of being attached to the underside of the hood where it belonged. I do not blame Bill Pearce for any of this. I now know for a fact that they would have fixed this immediately if they had known too. I told Scott and their used car manager, Joseph, about the issue and he immediately told me to bring it in to them. As someone with a marketing degree, I can tell that these men deeply care about their reputations and first impressions. I showed them the paint chips and bubbles (which had spread over the course of a week) and brought back the detached hood insulator. Joseph told me to leave the car with them, no questions asked. Well I went down and picked up the car from them yesterday (as of when I wrote this) and I couldn't be happier. Joseph personally touched up the chipped paint, sanded out the bubbles, and applied an even coating of touch up paint to the damaged section. He also clear coated it. Not only that, he personally fixed the hood insulator, cleaned it, and securely attached it to the bottom of the hood. Speaking of which, the hood also had some residual tar splatter on it that I had been meaning to get to, but have not yet found the time. Well, not anymore, because Alex removed all of the remaining tar! Not only that, but they also polished the headlights which had been a bit fogged up when I bought the car! None of this was charged to me. I made sure to thank each of them profusely for the superb service they have given me. Most other car places would have blown me off if I came back to them with even half of the problems I did. These people care about what they do and they care about making sure the customer has a good buying experience. They definitely wanted my first car to be perfect. While the car certainly had a couple problems, I did not have to stress over them at all because the people at Bill Pearce took care of everything, all while keeping me up to speed the whole time through calls and texts. I will be recommending this place to my friends who are in the market for new or used cars from now on, and I can confidently recommend this business to everyone else who would like a car from people who actually care about their customers.

DO NOT do ANY business with these people! Theyre dishonest and will rip you off! They make it sound…read moreso great to get you into a car, then they leave out a lot of information and twist what they say to cover their butts. Even with a signed contract and agreement they dont even follow or honor. They are shady people preying on people in need taking advantage. please save yourself a headache and learn from my mistake... Find another car place because this one is ghetto and trash!

I recently purchased a Kia Soul from Good Deals On Wheels. The sales personnel were very…read morepersonable. Our payments are reasonable and the price was affordable. I'd recommend buying from this company. They treat the customers with kindness and respect. I love my Kia !!!

Found our experience dealing with recalled item to be easy and pleasant. Trudy helped me throughout…read morethe process. While there were other repair recommendations absolutely no pressure on getting these done. We especially liked the video recap on what was done and actual pictures of the concerns noted. Time was an issue for us so we didn't do the rest of the repairs but they are valid. We would consider returning for service of our Mazda.

I recently was in a traumatic car accident that left the only car available to my wife and I…read moretotaled. We only had a rental car available through insurance for a short time, so we quickly had to figure out what we were going to do vehicle-wise with an extremely limited budget due to the unexpected nature of our situation. We came to this Mazda location to see if they could help us. When we arrived, we were left to just sort of wander around aimlessly for about 20 minutes before any employees approached us. Eventually we were approached by an individual named Jesus who I believe is a salesperson. He asked what we were looking for and we explained our situation to him, at which point he went to grab some keys so we could test drive a vehicle. We waited outside in the sun for about 15 minutes before Jesus returned with the with the keys to a vehicle that he then informed us had no gas, then left to go get the keys to a different vehicle. After about another 15 minutes Jesus returned with the keys and sent us on our way on a test drive. The vehicle was very nice but also was quite low on fuel so we were slightly concerned. After a short test drive, we returned, and Jesus finally took us inside. He then wandered around for about 10 minutes informing us that he couldn't find his laptop. He eventually found it and asked us what sort of deal we were looking for. With our situation being a unique one, we didn't want to play any negotiation games, so we told him outright exactly what we could put down and the absolute maximum monthly payment we could handle. He nodded and smiled at this and said he would go and run it by his manager. After about 15 minutes, Jesus returned with his manager who I believe was named Alex. Alex showed us a breakdown of the lease they could offer us. Essentially, if we put down the money that we had available, our payment would be over double what we could afford, or we could put down over four times the amount we had available for a down payment and get the monthly payment we were looking for. Despairing at this point, we told Alex that this was way above our budget, but we appreciated him taking the time. He then decided for some reason to rub salt in the wound saying "yeah that's just not what a car payment looks like these days. That's a phone payment or an internet payment." The monthly payment we were looking for was around $300 which to me sounds like quite the "internet payment," but maybe I'm mistaken. I'm not sure why Alex found it necessary to denigrate us for being in a compromised financial position, but it left us feeling quite hopeless and insulted. I would highly discourage anybody who is hoping to be treated with dignity and respect from shopping for a vehicle at this dealership. On a positive note, we drove to the Subaru dealership afterwards and were treated wonderfully. They got us in a brand-new vehicle with exactly the deal we were looking for, so there was a happy ending.