During a recent road trip from Seattle to Socal and back, our 2007 530 xi wagon had an overheat problem climbing the long grade to the west out of Death Valley. It was Friday afternoon, and we were heading toward the lightly-populated region on the east slope of the Sierra Nevada mountains. After consulting helpful mechanics John Miller in Lone Pine and BMW expert Tim Miller in Bishop, we decided to overnight in Bishop and head to the BMW dealer shop in Reno Saturday morning. Bill Pearce BMW's website promised Saturday service hours, although it was too late on Friday to make an appointment. We arrived in the early afternoon on Saturday, and were met by the lone service adviser, Lloyd. He listened to our story, and apologized that their only on-duty BMW mechanic was fully booked. He then attempted to get the Volvo mechanic to come take a look, but he was also too busy. This is where Lloyd stepped up, and called his boss at home. After checking with the Parts department for availability of parts Lloyd approached us with a smile - a mechanic would come in on his day off to work on our car. Lloyd directed us to the free food and drink in the waiting area, and we hooked up to the wifi while we waited. Jake arrived, used the on-board diagnostics to confirm a bad water pump (100, 000 miles on it), and removed and replaced it, He then gave the car a test drive and even a wash. It wasn't cheap, but it saved us having to wait who knows how many days in a Reno hotel for a service appointment. Well done! I typically prefer to use highly-rated independent repair shops, and have had some bad experiences in dealerships, including BMW. In this case, however, I was totally satisfied at this shop's ability to get me back on the road on short notice on a Saturday afternoon. Plus we got a meal and a car wash in the bargain. read more

After reading some of the reviews I was hesitant to bring my 328 I here for service, but since they are the only bmw dealer in the area I figured I should find out for my self-and have to say what a pleasant surprise! The service advisor, Lloyd Daniels went out of his way to make sure I had a loaner car to get to work (even though I had been told they don't do a loaner for service appointments) and he made sure that I fully understood the costs and what needed to be done. When I picked up the car it was spotless inside and out and they charged me less than they originally quoted because they only did the service that the car needed instead of padding for extra money. So happy I took the chance and have a service department I can trust. read more

These guys were 0 for 2 for me; I hope I never have a problem that requires dealer diagnostic/computer management equipment. First trip for my purchased elsewhere used BMW 530xit, had a few electronic gremlins with remote door lock. They replaced 2 components at expected high dealership markup and labor rates ($2000 or so), but failed to provide me with the old components as requested. I was suspicious, but gave them the benefit of the doubt. After some time when the symptoms recurred, I did a few hours of research online and found that the real problem was water intrusion and wire harness integrity, which were well documented design flaws with the model at the time. (Solved both of these issues with about $50 in parts and a few hours of my time.) Second trip was to get my radio auxiliary input turned on and purchase/program new key. They were successful with both (at expected high prices), but the service reps were extremely unfriendly and left me waiting around for an hour or so after the service was supposed to have been completed. I had to search out a service rep to be pawned off on the parts dept to get key programming complete. (I later figured out that the key "programming" was nothing more than the standard process to reset a remote key). Avoid these guys if at all possible. read more

I recently bought a Porsche Cayenne from Terril. She was the most honest car sales person I have met. She is full of honesty and integrity. Next time you go to Bill Pierece do yourself a favor and ask for Terril. read more

I took my BMW 5 Series for the first time and was very happy with the service provided. I cannot comment on the sales department but the Repair center was fantastic. Initially I spoke with Brett over the phone prior to scheduling my appointment. He was very generous to listen to my problem and provided helpful information on what could be wrong. I was able to bring my vehicle in the next day where he promptly looked at the trunk issue himself and tried to troubleshoot it. In fact he even called his Mechanic out to take a look to see if it was just an easy fix. I hate when when other shops dont really care to see if there is an easy fix and just tell you to take the car in for repair. Here, this was not the case. The Mechanic was able to quickly identify the problem, get a replacement part and fix it pretty quick. I look forward to coming back if any new issues arise. read more

Let's start with the car I bought. BMW 535d. I stopped in to look at BMW's. I was planning to try something different as I had in the past has two infinities five different mercedes. I stared with the BMW 325 which was really fun to drive but I wanted something a little bigger. The owner Sandy was there and I next tried her demo car, a 4 series diesel. I loved it. So now it would be between the 4 series and the 5 series diesel. The 535 was the right size and was fantastic to drive. The salesmen Vince was very helpful. No pressure just very knowledgeable and took time to really show me the car and all of the options. One of my biggest complaints about the Infinity and Mercedes has been the blue tooth for cell phones. People always complained they had a hard time understanding me and I wanted to see how BMW was. We spent five minutes calling each other to see how the voice quality was and it was far better than I had experienced with my prior cars. Drove off in the 535 diesel and Vince followed up about 3 weeks later to see how I was enjoying the car. I remember telling him I thought I would only need to stop at the gas station once a month as after three weeks I still had not had too. Fantastic gas milage. Great performance, by far the nicest vehicle I have ever owned. They don't call BMW the ultimate driving machine for no reason. It rocks. read more

Excellent experience with the Service Department. I moved to town last year and have had my X5 serviced twice here so far. On both occasions, the service was great - they met the promised time scales, did everything required and since I am still in my first 4 years of new car ownership, there was zero charge - even to replace wiper blades. I found it very easy to get an appointment - I called the day before and got the time I wanted for the following day. I was originally planning on waiting for the service to be done, but at the last minute asked if I could get a loaner vehicle since my days plans had changed. My service advisor (Brett) managed to get me a loaner, so my day became a lot more productive than it otherwise would have. My car was ready when promised, and when I picked it up, it was spotless, both inside and out (thanks to Sean according to a courtesy note left in the car) -a really nice surprise since it was pretty dirty when I gave it to them in the morning. I never purchased from Bill Pearce as I was living on the east coast, so I can't comment on their new car sales, but I can certainly recommend their service department. read more

Very good service, very good selection. Sales staff also informative and well versed on their product. Wish bill Pearce Porsche and Volvo had the same standard. read more

Ordered a replacement key. Simple, right? A month later I called to see if it was in since nobody called to let me know. Had been in for weeks. Then it urns out to be a valet key which I did not ask for and have 0 use for as it won't open the hatch which I use throughout the day. Had to order another real key. Would they take the valet key back that I did not order? No. Gave me the new key for valet key price, but hardly think that's fair to pay twice and for something I did not order. And guess what? THEY NEVER CALLED ABOUT THE 2ND KEY! Same thing. A month later I had to call to see if it was in! "Oh yes, been in for weeks!" Was told by person that she didn't take the order so it wasn't her fault. What? Only folks who take orders are allowed to follow up? If someone doesn't pick up after a week, no policy to take 30 seconds for another courtesy call to make sure they got the number right? If they can't get a simple key order right.... read more

I just purchased a Pre owned X5 model last week and the service from the sales team , to the credit team was amazing !!!! And their after service is also unbelievable ... If you want a BMW this is your place read more

I had bought three cars at Bill Pearce, and transactions were great. My first car with them was a Honda CR-V, which I bought from Bill Pearce Honda. The car was great, the price was right, the sales guy, which was no longer with the company, was great too, as he was not "pushy," as it frequently happens in this industry. The service for the Honda was also great as well. Not only the schedule maintenance was really inexpensive ($50 or less) and fast (you could wait at their waiting room, and offer free shuttle in case you don't want to wait), they from time to time gave us the maintenance for free for keep doing the schedule maintenance with them. Also great was the "tires for life" program, which allowed me to replace all tires for paying only a trash fee of $13 after three years when one of the tires damaged. For Bill Pearce Honda, I give five stars for both sales and service. My second car was a Porsche Boxter, sold to me by Rob Deane, which is still with the company. This transaction was a great bargain find, because it was 2009 and they still had some new 2008 models available, and they gave me a huge discount as Porsche was giving them a discount to move the old stock. They also helped me getting this car financed, as I wanted to finance it and pay it off after six months to improve my credit score, which was too low. They helped me with that as well, even though most loaning banks and companies denied my application. And I paid it off after six months, as planned, and my credit score skyrocket, as I wanted. The only thing I don't like about the Porsche section of Bill Pearce is the cost of service. (This is the only reason I gave them four stars instead of five.) A scheduled maintenance costs around $725, when I can do the same maintenance for $125 at Sport Haus. They honored the warranty on the car when I had some issues, even though I was doing my regular maintenances at some place else. The third car I bought from them was a Mini Cooper Countryman S, sold to me by Mike, from BMW, who was referred to by Rob Deane. Here the transaction was very smooth, just like my previous two transactions. And the great thing is that they have a free maintenance program for the Mini. read more

Vince Harris at Bill Pearce BMW provided excellent service and follow-up. I recommend him. Tom K. Truckee read more

Buyer beware!!! LIARS.. BAIT AND SWITCH! FALSE ADVERTISING! DECEPTIVE BUSINESS! A few weeks ago I found a nice certified pre-owned BMW on their website, looked nice equipeed well and a fair price (which is unusual for this place). I went in to inquire but they said it was "sold" it was still on the lot, yet it was still on their website and was SITTING ON THE LOT. Rob Cameron showed me a few more cars, all had less equipment, more miles and you guessed it more money. A week later the car was STILL ON THEIR WEBSITE and STILL ON THE lots but still was mysteriously "sold". Just the other day I found another car on their website, and sent an message to inquire about and and again despite still being on the lot and advertised on the website the car "Sold". News flash if a car is "sold" dont advertise it on your website... Very disappointing for a reputable brand like BMW to be represented by a dis-reputable dealer like Bill Pearce/ read more

This place is terrible! Went looking at new X3's and at first the salesperson was somewhat nice. But when they did not have the car we wanted they wanted to get us something "close". Please spending 45k on something that only has most of what you are looking for is insane. So after a short discussion the salesguy refuses to negotiate on the price and starts bragging how they are only making 6k at the price he is asking and they cannot go any lower than that. Can someone say bend me over the counter, without even buying me dinner first! What a joke this place is, I will NEVER buy a car from a Pearce dealer after this terrible experience. After buying another luxury car elsewhere the salesguy has the balls to write us and after we politely tell him we went with another brand (Acura) he proceeded to tell us the BMW was out of our budget and Honda makes an "ok" car as well. So to you Mr. John Pohl (salesman) I say, get lost, you have no clue what our budget was, we just preferred not to get screwed by a greedy salesman and his employer. Avoid this place at all costs, you are better off driving 2 hours to Sacramento than to go here. read more

This is, by far, the best car dealership I've ever dealt with, in terms of service. I have owned BMW's for 12 years in the Reno area and the service department has always been so dependable, honest, prompt, and helpful. Recently, I had to deal with another dealership in town on some warranty issues and my experiences have been terrible all three times. I can barely get them to call me back and after taking the car in 4 separate times, they left the work incomplete. I am dreading having to go back so they can complete the job. Bill Pierce BMW would never allow such a terrible customer experience. Christi has been my service advisor for years. She, Jeff, Bill, and Jake and Russ back in the shop, have exceeded my expectations time and time again. If you aren't using them for all your service needs, you're surely at a loss. read more

Run, don't walk from Bill Pearce Motors! I have purchased two BMW's from this dealership. I had hoped in 10+ years, their customer service would have improved but it hasn't...fool me once, shame on you; fool me twice, shame on me. So, if you're foolish enough to make a purchase, get EVERYTHING in writing beforehand; do not trust a word that comes out of any Client Advisor's mouth. I had various items that were "included in the price" of the vehicle but while signing on the dotted line, I was told otherwise. Unfortunately, my vehicle is currently under warranty, so I'm reluctant to list any customer service-related specifics at this time for fear of retaliation (stay tuned for the real dirt in a few years...I'm keeping a log). But then again, once you walk out their front door, keys in hand, you're no longer a customer. In their $$-soaked eyes, you're just a sucker; which isn't a good business plan. I was lucky to have first-hand dealings with the real Bill Pearce when he was alive. He was a very nice man who took pride in his namesake businesses and would be appalled by how this one's being run today. It's truly unfortunate that his good name is being "soiled" by the arrogance of the staff at this dealership but obviously his daughter and son-in-law condone it. Mark my words, when time comes to replace my "Ultimate Driving Machine" (or even the 911 Turbo), Bill Pearce Motors will not be an option. I will NEVER and I mean NEVER do business with this dealership again. So, if the review(s) of their customer service isn't scary enough for any potential buyer, the prices should be. The costs of their vehicles are through the roof; but then again, someone's got to pay for that fancy, new, state-of-the-art, multi-million dollar facility (that never should have been built but everyone knows that poor business decisions make poor business operators). Therefore, if going to Europe or over the hill aren't options for you, just remember these three words: consider yourself warned! read more

So, I took my car in for service, oil change and a cabin filter change $430.00. Then I asked if they could put a new light bulb in my tail light, no problem. I get a call 4 hours later that the problem was not the bulb but the "back end modulator" that would cost $1,300.00 to replace. I told them no thanks. A friend of mine is a mechanic and he said that they charge by what the "book" says even though it does not take that long to fix and they get incentives to finish quicker. So they charge $100.00 per hour and the part costs $800.00 to replace so that leaves $500.00 in labor. Something is not right here. I am going to take my car home and investigate it further. I will let you know what I find. read more

I am so disappointed with the Customer Service at this location. I took in my car to get it fixed and they charged me $120 to FIX NOTHING. They said it was a computer problem, but as I drove the car down the street the problem I was having happened again! I called the next day to explain that nothing was fixed and Daniel in the service department (the guy who basically just checks you in and out) told me it was MY FAULT!!! And that I'd been putting in the wrong gas!! And promptly explained to me that I probably had gas in there from December! He figured since he was talking to a woman he was talking to a moron. I drive my car every day. Approximately 300 miles a week. This was absolutely infuriating as they didn't discuss this with me while I was there and never mentioned it was problem when I picked up my car the first time. I decided to give his suggestion a try: Chevron gas and with the highest octane. Well after putting this in my tank and running it for a week the problem persisted. I had to make another call to Honda to get it fixed. And after everything was said and done I had to pay an addtional $330 because they found the problem! The second time around! I cannot believe they blamed me for the problem when it had NOTHING to do with the gas I was putting in my car. I will never rely on Honda to figure out the problem. I won't be buying a Honda from Bill Peare in Reno either. read more

If you want your Christmas to turn into a huge disappointment this is the place to shop. They sold us a new car to be picked up on Christmas Eve. We have paper work that lists the vehicle number and their inventory number on it.Two hours before we were to pick up our new car they informed us that it was sold to someone else. How can you run a busses that way? I hope everyone's Christmas was better then ours. read more

Tried to setup an appointment online for my new (used to me) x5 but it was showing weeks out. I ended up calling and they were able to get me scheduled in just 2 days. The service people were friendly and were able to answer my questions, or direct me to someone else in the service department who knew the answers. Service took a little longer than I expected, but the work was done with excellence. read more

We bought a BMW there several years ago. The 1st & 2nd annual services were performed for no charge (per BMW not Bill Pierce). Then we received a recall notice and promptly scheduled an appointment. The service tech confirmed the contact # by sending a text. We got up Saturday morning and drove for 3.5 hours to get to Reno, arrived on time for the appointment and were then informed that the part was not available. The lady at the service desk said they called and texted us. Checked my phone, no calls or texts since the confirmation. & hours wasted and nearly $100 if fuel lost for nothing. We were told the manager would call on Monday to apologize and re-schedule. Nothing. Found another dealer. read more

The sales department is a joke. They think they are better than you when you are then one with the money buying the car. I will drive to Sacramento and never go there again. read more

Purchased brand new 2014 BMW X3 vehicle on 9/17/14. Many scratches and chips in paint, was told vehicle needed detailed and would be ok. After detail defects were still visible as well as stains in headliner, and grease leaking from grille. Has gone to body shop for quote, body shop stated part of vehicle would need to be painted, the rest would likely be repairable without paint but that they did not prefer to paint new vehicles as it is difficult to match manufacturer paint. After salesman and general manager were both contacted from body shop, no one was available and did not hear from them in over a week. I contacted after A/C began having problems with pulsing air speeds and Scott wanted to set meeting with GM. Met in person with GM and salesman when I pursued returning vehicle for a different one due to the amount of problems. GM stated i got a good deal and all BMWs have these kinds of scratches, especially dark colors. I stated a brand new vehicle should not have these to begin with. GM spoke very condescendingly and said he had authorized the vehicle to be painted at body shop 2 weeks before, however body shop did not state that. No other options were given nor any compassion for concerns of this many issues with a brand new vehicle and beginning to feel uncomfortable for the future since it is leased and i will be charged for paint scratches and chips & stains at return of vehicle. After leaving I have not been contacted by dealership, complaint filed with BMW and BBB as well. Do not purchase from this dealership!!! read more

Went for test driving a used Macan on 10/8/17. Rob Cameron was very rude and condescending . We left the place right-away and bought the car from Dolan Lexus who had much better customer service. read more

Bought a new BMW from this place a few weeks ago and thought I would give them some props. I do not like buying cars. The whole process makes me stressed. This didn't happen here though. The first time we stopped in and were walking around the lot when the sales guy, Scott, came over and asked us if we had any questions. I was seriously not looking to buy that day and he didn't pressure us to. He was able to provide a lot of background on the different models they had and what the different option packages were. We did not even drive one that day but went home and did a little more research and decided to go back later in the week. Scott set up an appointment for us to drive and gave us plenty of time with the car to make up our minds. When the time did come to make a deal I feel like we were treated fairly and reasonably based on what we saw online with other dealers etc. The car is beautiful if not a bit overwhelming with all of the technical gadgets it comes with. The good news is they have a BMW Genius (their title) who will follow up with you and help you get everything programed and adjusted etc. read more

Bought a car from them last year and did my first service this month. Awesome service and sales department. My car was in and out earlier than promised. read more

My wife's car recently broke down in the Yosemite National Park. After being towed to Lee Vining, she contacted this dealership which arranged with BMW roadside service to tow her car to Reno and then repaired the car (failed sensor). Throughout the entire stressful experience, her service advisor, Betty, was a calm voice who handled frazzled nerves with ease and provided absolutely excellent customer service. My wife was far from home, but was made to truly feel like she was not alone. Truly, Betty was really helpful. read more

I bought my bmw 335xi from Bill Pearce Bmw in Reno and was lied to through the whole experince. I have had problems with there service department fixing things even when the part has a recall on it. I talked to both the GM and the service department manager and they both lied to me. They told me the problem was becuase I was putting high octane fuel 91 in it just like it says in the owners manual. I called several other bmw shops including other bmw dealers and they all said to put high octane full in it and that the people at bill pearce were full of crap. I have talked to other bmw owners here in reno and they to will noy take their cars to bill pearce. read more

The customer service skills of the frontline service advisors suck BIG time. They act like it is an inconvenience to them to even deal with you. They are very snobby...and it is now my sole mission to raise some hell about it. BTW...I am sitting at the dealership now waiting and waiting. Someone needs to change personnel here. read more

I did NOT have a very good experience here. A sales guy: Ronald I believe, tried to push me into a car way too fast. He called me on my only day off to tell me 'my car' was ready: the day before they said 3 days till it was even ready for me to test drive! Then a Sales mgr (not Bud) tried to tell me it "looks like you bought this car"! They somehow got me to put down $100 to "hold" the car; but were not into holding it even 24 hours/lots of game playing here! read more

Stopped in three times to select a car and drive it as I did with Audi and Lexus. Built my car on the web and took it in to get a price and the value of my trade. Got a good discount and fair price for my trade so I ordered the car built for me. It was delivered in 44 days and it is wonderful. Easiest car buying experience I have ever had and I've had 15 cars. read more

I have an X3 that I purchased from Bill Pearce BMW about 3 years ago. I recently took it in because the check engine light was on. I sat and waited for about 90 minutes and finally the service person (woman) came out and told me all of the things that were wrong with the car - over $2,700 in repairs. Everything on the list was highly overpriced so I decided to find somewhere else to get it fixed (which I did for $1,500 and that shop did even more repairs). The service manager at Bill Pearce charged me $138 just to give me a diagnosis of what was wrong with the car. Even when I asked her if I had the work done would she remove the $138 charge she said no. I had to pay the $138. I will never go back there again to buy a car or for service. By the way - yes I will be buying a new BMW in the next few weeks and it won't be from Bill Pearce - the service rip off company. read more

If I could leave no stars I would. Absolutely the worst experience I have ever had dealing with a repair through them. I really am not one to ever leave a bad review but I think that everyone should stay clear of this place. I had a little damage done to the front of my 2005 Porsche Cayenne and was sent here from Bill Pearce Motors. Being that Bill Pearce is a Porsche Dealer I wouldn't expect the events that occurred to have even taken place. I always enjoy excellent service but I honestly don't even mind average service, this was beyond poor service. If I had the option, not even a dollar of my money would have gone to pay for this because I was told that the repair would take about four days or they would be calling me to let me know otherwise. After 5 days past I never received a phone call for an update of my car. On Friday morning I called and left a voicemail and never received a call back. I knew that they would be closing friday evening for the weekend and I had plans and expected my vehicle to be finished so I called again and was told that my vehicle might be ready by monday. Frustrated I changed my plans for the weekend waited for a phone call Monday when yet, again nobody called me to update me. Tuesday I called and left voicemails and after several days I was finally in touch with someone who told me that my car would be ready in about two days and that they had fired the person who was not returning any of my calls. So my estimated 4 days turned into 2 weeks without a vehicle to get me to and from work and I was compensated 100$ toward my hefty total which goes right back into their pockets. After receiving my car I felt a sense of relief until a week later my boyfriend noticed my invisible bra was not put back on my car, I then again frustrated called the collision center and was told that it could not be put back on for about 2 months after the paint dried completely and that I would have to make an appointment then and return. I cannot believe I was never even told anything about this as I received my car back. I knew my insurance had paid them for it so i assumed it was on because what do I know about cars, its INVISIBLE. I would have definitely not noticed that and never returned, in my opinion it made me feel like they were trying to steel from me. So here we are two months later and surprisingly receive a voicemail that it is time to make the appointment to put the invisible bra on. They give me the number to call for trim line the place that my insurance has ALREADY paid to set up an appointment and they tell me they are going to have to call me right back after they call the collision center because they don't have any information about my car and that putting an invisible shield on my type of car is very difficult. DO YOU THINK I RECEIVED A CALL BACK, absolutely not. Wow I am furthering my complaint at this point with Porsche, I hope nobody else has to have this kind of an experience especially when they are paying for a service. read more

Service - BMW 650 - I am the original owner of a 2006 650. The car has been expensive to maintain and service and it has had its share of problems but it is in mint condition and still beautiful. I have always serviced this car at a dealership, mostly on Los Angeles and now in Reno for the last few years. This dealership is the only dealership that I've been able to take the car for just an oil change without paying the regular $300 schedule service. My last oil change was just done in May 2016 for less than a $100 using a coupon. The service advisor, Brett, found every problem the car had during the oil change - it means that they actually checked the car. I will keep going back for all service issues, I trust these guys and they are not pushy. Just what you need for a BMW service, the service advisor was great. read more

Regarding the body shop: The entire team took excellent care of our car while it was in for repairs. The insurance company that was paying for everything was a pain to deal with and Bill Pearce did everything they could to make it easier. read more

I would expect better service at a yugo dealer avoid at all cost... Very expensive repair shop and very poor service... Not good

Absolutely the worst car dealership experience ever! My mother and I went in looking for a new car, and for the 20-30 minutes that we were there, not a single sales associate came up to us to ask if we needed any help! Needless to say we took our business somewhere else and are now extremely happy with the results. It is no wonder that they have a three out of five star rating. (To be more precise this was at the BMW dealership.) read more

Just had a road trip across Washington, Oregon, California, Nevada. On my way back to Washington, air condition compressor fell apart with my 2009 x5 48i. I was hesitated when I saw 2.5 stars review of Bill Pearce Motors, but it was my only choice in Reno area and it turns out really positive. Interestingly, the whole story is quite similar to Rick B's review and here is what happened -- On our way back to Washington, our car started to have noise under the hood after 8 hours drive across Nevada from Las Vegas to Reno on Friday. It is almost 10pm Friday night and repair shops were closed. I did a bit research and figured out Bill Pearce Motors is the only authorized dealer at Reno and it is only 2 miles always from my hotel. Rick B's review made me believe our car had the same overheat problem. So I went there on Saturday morning around 9am. Gentleman Bill Patrick looked into the problem for me and identified that it was the air condition system instead of the engine cooling system. It turns out the air condition compressor belt is 'melt' due to high temperature and it was vibrating while running. Bill also brought David (hope I got the name right) for a 2nd opinion and both of them came out with same conclusion. With that, Bill recommended that I can continue my trip with the belt cut (no more air condition though), or I have to wait till Tuesday to get it repaired at their facility. We cut the belt and the noise was gone immediately which proves their diagnosis. After further discussion with Bill and confirmed it is safe to continue driving the vehicle, I decided to continue my trip and have my car repaired later after I arrive home. The whole thing takes less than 20 minutes, it is quick and precise. And they didn't charge me a penny when I asked for the bill. I really appreciate the help from Bill and David. read more

Popped in today as I thought I needed 4 new screws for my license plate holder. Paula spent nearly an hour with me as they were first not working. She took the time to remove the license plate and noticed the holder (black piece) was broken. She walked me back to the parts dept twice and assisted me with purchasing a new license plate holder. She then placed it on for me. Her customer service was exceptional! I loved the fact that she didn't just hand me 4 screws, she took the time to ensure they fit and then discovered why they weren't working. She is the perfect example of outstanding customer service!! Although I did just pop in, at no time during my visit did I feel I was bothering her. She assisted me with a smile on her face!! Go Paula! read more

We have bought many used cars before, but the service and experience at Bill Pierce was exceptional. Our sales rep was a nice man named Rob. He was kind, honest and was not a typical pushy car sales person. We test drove the car we wanted then went out to lunch. We did our application online. The next time we went to Bill Pierce was to sign papers and pick up the car. Rob sent me text messages of the loan. Once we agreed, he had everything set up for use to just come in a sign. We were literally there for 15 minutes. And it was a pleasant 15 minutes. The entire staff was nice and prompt. We bought a used car from Bill Pierce with NO warranty. Unfortunately, when we got home we saw the windshield had a crack in it. We do not recall seeing this crack when we test drove the car. We understood there was no warranty on the car and it was sold as is. I sent Rob a text message just to see if there was anything he could do. To our surprise, he said no worries, Bill Peirce will take care of this. The next day our windshield was replaced for free... even though we had no warranty and the car was sold as is. Who knows where the crack in the windshield came from. It could have been there when we test drove the car or it could have happened between the two days that the car was waiting for us to come and get it. Regardless, Bill Pierce took care of it without a question asked. We truly appreciated this. We would highly recommend anyone to purchase a car from them. We had a great experience! read more