Went in for breakfast and ordered hash browns with Swiss cheese melted in them. Got the order and they put the cheese on top of the hash browns and the cheese and hash browns were cold. No melty cheese. Waitress seemed in interested in fixing the issue. Not a good day for BBD. Won't be going back anytime soon. read more

Avery is a total boss. He is very kind and has a great personality. He makes the experience oh so great.

Wonderful food in huge portions with a delightful atmosphere! My 3-year-old loved the bear carvings and I was pleased to see and experience clean restrooms. Our waitress was very friendly and showed genuine interest in us having a positive experience (which we did). I was nearly full already after my salad and half a cornbread muffin, so I had plenty of delicious leftovers to take home from my roast chicken dinner. My wife, daughter, and friends also greatly enjoyed their dinner selections. We loved the strawberry pie that we took home, too! We'll definitely be coming back again. read more

Black Bear Diner American Fork - Roast chicken dinner - American Near Me - American Fork, Utah

Second trip here.... The 'good': food was decent, servers were very friendly and attentive, and clean bathrooms. The 'not so good': wait time for food was easily double what it should have been. If you're in a hurry you'd be in trouble. Took way longer to get the food than eat it, pay and leave. Food is huge...fun but calorie bomb. Overall a nice place. If you're in a hurry probably not the place for you, at least both times I've been there. If you're being careful with calorie consumption, not many menus choices. Friendly attentive servers and decent food for a diner is why I'll come back. read more

We got here, put in our number, and were told a 20 minute wait. 30 minutes later, nothing. As it turns out, they typed in the phone number wrong, luckily they managed to get us a table. Took 30 minutes to order and another hour to receive our food. We got no silverware. My meal (Chorizo breakfast burrito w/ country red potatoes) tasted only of raw onions, everything was cold, potatoes were burnt and still soggy. read more

The staff was great. The food was good. But this place needs to be CLEANED!!! The walls had food on them. The glass dividers had finger prints all over them and were dirty and so was the floor. read more

Black Bear Diner American Fork - American Near Me - American Fork, Utah

Big portions of delicious food! I first experienced Black Bear Diner in Saint George and quickly fell in love with what I would describe as true comfort food. When a BBD opened up in Orem I was overjoyed. Then this location opened and I knew I would never have to crave Black Bear Diner again. The staff is friendly and the food is hot. I love the pancakes and the omelettes. My kids love the Chocolate Chip pancakes. Their fresh squeezed orange juice I delicious. It can get busy in the mornings on weekends and holidays so plan ahead! read more

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Ahhh. The Black Bear. I first met Black Bear in Reno, Nevada in 2003 when I was working there building some apartments. I don't think I've met a quasi-dinerish place that serves better food, bigger portions, or at better prices. They've been around quite a while now and when they grew into Utah I was frankly quite excited. Black Bear is a frequent breakfast destination for my coworkers and I about the only downside I see is the price of their OJ. It's damn fine OJ, but it's a bit pricey. Otherwise, order up and enjoy! read more

Black Bear Diner American Fork - American Near Me - American Fork, Utah

This is definitely a place that serves large portions! The price reflects this. Quality is just a bit better than the local diner. Is it good? The service is with our table. The waitress did her best to answer questions and get our order into the kitchen. It seems another server commented not to ask the kitchen questions... "They are pissed today!" Oh, we are looking to make sure we don't upset a cook in the kitchen. Our table ordered two open face turkey plates, the chicken strips and a Caesar salad with chicken split. The fries were on the verge of being crunchy chips while the chicken that came with them looked like Tyson. Nothing special. Colorful vegetables came with the turkey plates. They were DONE to the point of being mushy. The table enjoyed the turkey, gravy and mashed red potatoes. The split caesar was generous and tasted familiar. If I could only remember the source for that. Grateful they didn't drown the lettuce in the dressing! In the end we grabbed a brownie. It tasted like it had a cocoa base and shortening. Not too sweet. The merchandise they offer to sell is adorable. Overall it's an okay place. read more

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The Black Bear by itself is a 4 star place. Good food, large servings, nice selection. The 5th star is for Timothy who went out of his way to fill a staffing gap and made a very nice lunch experience for a weary traveler. read more

Stay far away from the chicken and waffles. How horribly disappointing it was this evening hoping for a good meal at Black Bear and after ordering chicken and waffles (and eggs) I give a strong DO NOT ORDER to this horrid dish. Chicken was way over cooked and bone dry. The waffle was tasteless, watered-down syrup and no butter. I asked again for butter and it was never brought to our table. Horrid dish and won't be going back. Bad food! read more

They have an absolute great management that takes care of all the guests and honestly the servers are very kind and do a great job to get the food out on time overall the food is absolutely amazing I recommend the pancakes they're one of my favorites read more

We love this place, we usually come every Saturday. There is typically a 30 min wait and not a lot of seating and standing room. I check in while my family waits in the car. We have toddlers. :) Food: The portion sizes are huge you get more than what you pay for. Be prepared to come away stuffed! The pancakes are delicious. They taste like yellow cake. Some of you will agree and some if you won't but they do a good job on their eggs. I like Over Medium so that the yolk is runny and I put it on my hash browns. Its the best!! My kids usually split a kids meal and if my husband and I weren't pigs we could probably split the bigger meals too. Also try the hot chocolate!! read more

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We had breakfast at the American Forks BBD on May 25. The staff was polite and the food was satisfactory. I noticed the glass partitions between the the booths were very dirty. The one behind my wife was smeared with syrup and hand prints. I looked around and noticed many other partitions were dirty also. I don't believe the dinner is being properly cleaned. read more

The BBD has always been a fantastic place to eat, and this new location is no exception. If you've never been here, imagine a Denny's but with a lot more down home feel and *much* better food. There is a good variety of breakfast choices--served all day, of course--along with the usual comfort food choices for lunch and dinner. I usually have breakfast when I visit, and I've always been satisfied. (The biscuits are divine!) Your experience will be standard BBD fare: the portions are generous, the service is fast and the price is fair. The entire staff--our server, other servers, the managers, the bus boys, everyone--checked in on us frequently to make sure we were satisfied. The service is definitely top notch. This location is right by my work, so I know I'll be a regular customer. I see myself eating here again and again. I would recommend the Black Bear Diner to anyone. read more

Black Bear Diner American Fork - Classic 2-egg combo with spicy sausage, hash browns and one HUGE heavenly biscuit. - American Near Me - American Fork, Utah

Love the staff! Allie waited on us today and we never wondered where she was. We enjoyed the food. Ky waited on us a couple weeks ago and was amazing and even paid for our meal????! What the! Every time we come to this location We leave happy and full. So glad to leave a good review! read more

Ordered the Irish special, advertised as corned beef and cabbage with mashed potatoes and a horseradish cream sauce. Got corned beef and steamed broccoli and carrots with mashed potatoes and country gravy. Not exactly an Irish special. read more

Black Bear Diner American Fork - The Irish special. It's not really corned beef and cabbage when you substitute broccoli and carrots for one of the titular ingredients. - American Near Me - American Fork, Utah

Horrible experience at dinner tonight. I have visited over 15 other Black Bear Diner's over the past several years. They have all Ben very good and very consistent until I visited this diner. We ordered our food, Tri Tip steak and New York steak, both medium rare. Took about an hour to get the streaks. Steaks came very well done. The baked potato was on the plate. The vegetables were missing and no butter or sour cream was there for the potato. Just slapped the over cooked meat and potato onto the plate. Additionally, the steak had little flavor and was stringy. When they asked me how everything was, I bluntly told them. They stated they had a lot of issues today, no other explanation. I will not visit this Black Bear Diner again. Not sure if I will ever visit any other Black Bear. Extremely disappointed. read more

We went here with a large group today. The server was mostly attentive, but it was clear she was spread thin and we did have to ask for water glasses to be brought to two latecomers a few different times before they were actually brought. Mostly my lukewarm review is about Black Bear Diner's complete lack of gluten friendliness. I am not naive or selfish enough to expect a diner that prides itself on comfort food to be overly gluten friendly, but it is quite behind the times to not even have gluten friendly items to be marked on their very extensive menu. When I asked the server about gluten friendly items, she mentioned helpfully that any bread item could be substituted with a tomato bun. I don't mind substitutions like that for lunch or dinner, but we were there for breakfast and a sandwich with a tomato bun was not what I was there for. I researched on the Black Bear Diner website to see if I could garner more allergy information from there than I was able to from the server, but, alas, the website was not much help either. I was there celebrating my sister's birthday with a large group, and I did not care to leave, as I would have likely done if I'd been there just with my immediate family, so I waded my way through the menu and had concluded that a fruit bowl and fried eggs were my only likely safe options. {Oh yay...I love paying too much for things I eat at home every day} When the server didn't show up for several minutes for me to ask additional questions, I ended up just ordering food from a nearby restaurant so I would not have to go hungry and I could be comfortable that I would not get sick from accidentally consuming gluten. Eventually the server returned, but it was after someone had already left to pick up the alternate food). She then told me that their omelets were gluten friendly. Gee...that would have been really nice to know when I originally asked, however I don't blame the server for that, as it was clear that she was spread pretty thin with waiting on too many tables. IN my strong opinion, a restaurant with over 100 locations should be more friendly to those with food allergies. Either a separate GF menu or at least symbols added to the current menu would make people in my situation have a much better experience (and save your servers time as well). As it stands currently, I will find a way to bow out of or request a change of venue for any future group breakfast gatherings. You can do better, Black Bear Diner! read more

Black Bear Diner American Fork - American Near Me - American Fork, Utah

We were seated very quickly for a Friday night. Server was quiet. Ordered our food. Definitely Felt longer to get our food last night compared to our previous visits (only ordered breakfast items). Server I think only checked on us once after the food came. Had to ask for drink refills three different times (which is hard waiting when the kids run out and are really thirsty). My pancakes were room temperature and wouldn't melt the butter. I swapped out an item on my breakfast plate and it wasn't swapped correctly. I was just really confused by my sons kids meal. It's picture attached. I took a pic later after he had ate one corner and nibbled the other. He was supposed to have two pancakes. He had a round one on bottom and then a very small one on top that all 4 sides had been chopped off on top (minus what my 2 year old ate on 2 corners) I've never seen a pancake served like that. Were the edges burned? I'm genuinely curious as to why, if it was supposed to be smaller on top, why it wasn't a silver dollar pancake size? I was just so confused as I've never seen anything like that before, it just did not look professional at all. I just felt very disappointed this time around read more

Black Bear Diner American Fork - Cubs' Mini Volcano* (1270 cals.) - American Near Me - American Fork, Utah

We wanted a big breakfast for our bear like appetites! This is the spot! Friendly staff and delicious food. We felt safe dining there during COVID! read more

We had a large family dinner the food was served in a timely manner, hot and so yummy. I would like to give kudos to our server Shannon Colledge she was not only friendly but paid attention to every detail. She made our experience at this Black Bear absolutely delightful. I would give her 10 Stars and go anywhere that she works. Thank you CJ read more

We come here almost every Sunday for a brunch... the last three times the service has been so bad. We have sat in different areas, so it hasn't been a specific server. I kept trying to give them the benefit of the doubt. Time to find a new place to eat. read more

Very disappointing and I have been there on 4 separate occasions. He is my beef with you... your kitchen has zero idea on how to make eggs in the fashion normal people ask them to be cooked: up, over easy, medium, hard, or scrambled. I have asked for the last four ways for my eggs to be cooked and every time they have been gross and runny. There should be zero egg white "snot" in any of the last four orders, or even up, if done right. Scrambled is not wet and runny, that is unsanitary, and you are opening your business up to a lawsuit if someone gets sick and can relate it back to under cooked eggs. Lastly, the service there... completes the issue. You have good servers there, but you have a couple ladies there who simply ruin it and the experience there. Coupled with a kitchen doing whatever they want with the food, It makes sense you are below average on your ratings on yelp. Best wishes and we will continue to go to your competitors, yes over eggs. read more

If you're really HUNGRY?? This is the place TO GO, everything was very tidy and clean, waitress was spectacular. 10/10 Would come back.

One of the worst experiences ever at a restaurant, I felt like I was robbed when I went to pay. Don't go here if you want hot food delivered like you ordered it. Never-mind that it was gross. The server forgot half the tables salads and had to be asked 2x before she brought them all. The first person's food arrived 20 minutes before the last persons and half of the orders were cold. My daughter ordered eggs over easy and was served burnt eggs and the server said she noticed that when she brought them out. This after we were told they were sold out of several things we wanted to order. read more

Excellent food and we really liked the service. We ordered the Taco Salad, which was very generous, and a cheeseburger and a Bacon cheeseburger. The burgers were so good and filling I saved mine for leftovers and when I finished it off it was great !! We will be back to have another dinner...!! read more

Whether breakfast, lunch or dinner or something in between this is an excellent standby for bringing company because everyone is bound to find something on the menu they like to eat. The portions are great size, the staff are friendly and it's a really nice atmosphere too, rustic and bear themed. My teenage son loves to order the taco salad, it's enough for two people and it's his favorite Door Dash item too. We have visited several locations in Utah and consistently been happy with the prices, food selection and service. We haven't tried their pies yet, maybe next time! read more

Came here to eat breakfast with my family. Service was great, very tentative. They messed up one of my orders which left me upset because it took a while for the right order to come out. Only reason I would rate this 5 stars is because after that situation, a manager name Tyler came out to address the problem and apologized for the mistake. Thanks Tyler for your great customer service! read more

Went here and expected a wait since it was a Saturday morning. Ended up sitting at the bar top with our two children. They too our order and we waited for an hour for our food to come out. All food came out except mine, come to find out the waitress pocketed my portion of the check. So another 15 minute wait for my food. Having a 8 and a 6 year old who think they are starving waiting for over a hour for food is unacceptable. Then they bring the children ice cream without asking us the parents if it was ok. I appreciate the gesture but we don't tend to give our kids ice cream at 11am. They said they were going to comp my meal off the ticket and never did. The lady that was doing the to-go orders was telling everyone about the new manager's and how they don't know what they are doing. Overall, very dissatisfied with the overall experience. Will be rethinking black bear dinners for the future. It was our go to when we would go out of town. read more

I had the taco salad first thing. Here is why I'm giving them a 4/5 stars... They put onions in it when I said no onions.... and they also didn't put beans in it like they said on the menu. Staff is super friendly! read more

Black Bear Diner American Fork - Taco Salad (1380-1840/1160-1620 cals.) - American Near Me - American Fork, Utah

Bummer the food has been undercooked the past 3 times we've been here since my last review. The Parmesan chicken being pink and chewy, noticeably undercooked, was probably the scariest. They did make it right so good on them. I'm not sure what's going on but black bear please help your cooks finish cooking things even if it takes longer to put plates out. We have chosen a few other places instead of you guys lately because I just don't want to possibly get sick. read more

Very filling, almost huge meals. No matter how busy, your table is always served quickly. I love the omelets with lots of veggies. Heavenly biscuits!! read more

I've heard such amazing things about this place, particularly about their breakfast. I've been a little let down each time we've been there. The food is good but nothing spectacular, staff is prompt and friendly. We'll likely go there again someday but I wouldn't recommend it for anyone wanting an incredible meal. read more

Probably the worst eating out experience we ever had. First our waiter never acknowledged us after the server seated us. Took about 10 minutes at least for them to even come to our table. We get they are understaffed, but the surrounding tables seated after us at least had a waitress come and say "hi I'll be right with you". They did bring water when they finally came to our table however, the entire tray of water was then spilled all over myself and my 2 year old, leaving us sopping wet for the evening. Our food then took another 30ish minutes to get done, all the while we are sitting in wet clothes. The food was warm and really tasted good, but was not a good experience eating here at all. read more

Admit it. You have some fond memories of going out with friends to "Dee's," or Village Inn, or Denny's in your teens. You'd sit with 8 other people, sip on coffee for hours, order cheese fries, trash the table, pay your $3.87 check and feel awesome about leaving a a 5 spot. But all in all you weren't there for the food. Now you's all grow'd up! But... you miss those little coffee shop days! Now a coffee shop only has... well, coffee (and it's twice as much as your formerly awesome tip). Enter Black Bear! Kinda like the above places, only the food is... wait for it. Wait for it... GOOD! Chicken Fried Steak that is plump and juicy, and isn't like chewing on leather soaked in gravy. Homemade biscuits and gravy (YUM!). That's a fav... but none of that really matters once you've had the Chocolate Cream Pie! Don't worry... Minnie stayed away from this one. If that's not enough, take home some fuzzy bear slippers, or a back scratcher in the shape of a bear claw. Cute little gifts to keep the kids entertained but nothing crazy-overwhelming like the Cracker Barrel insanity county store. I took home a salted caramel cookie, because that's how I roll. I forgot about it for 2 days because that's also how I roll. It was still soft and delicious!! Locally made! Skip the major chains and give this a shot. read more

The portions are huge and the food is savory ! A great place to go with family or friends. The environment is friendly, and if you're looking for a laugh, ask for Abbey. She's a great server! The food doesn't take long to come out the kitchen, and it's never cold. read more

the good from black bear diner was so good!!!! great quality and great servers, we will definitely be back.

The best black bear diners will get 4 stars and the average will get 3. This one gets 2 because the service was lame. No water refill. No dirty plate clearing. They were also out of all their vegetables and the chicken pot pie. That's just not cool. The meat loaf is good. Everything they do for breakfast is good. read more

Preface: I love the Black Bear diner in OREM- have eaten there & enjoyed it many times. Big servings & reasonable prices. Chicken & waffles are so good. All the breakfast food I've tried-yum! It's always a bit busy but worth the wait. Plus, they get the food out right away. And customer service is great. But... Sadly, when we went to the American Fork/Lehi location we waited incredibly long to be seated (45 min or so) and then we had to wait 20-30 min for our food. The waiter tried his best but he was assigned to too many tables to be efficient plus the food was sub par. I had the pot roast & it was fatty. My green salad was basically just a plate full of ice burg lettuce and some carrot shavings. Don't come here for a salad. My kiddo got the chicken strips kids meal which came with no fresh fruit or veggies. My husband was also not pleased with his meal which I can't remember at the moment. Lastly, customer service was poor. We had to ask for things numerous times, like refills & napkins. Our waiter didn't know the menu very well at all. We were pretty disappointed & won't be back anytime soon. read more