Kaitlyn is a phenomenal, attentive and very conscientious server who does her absolute best to please the customer ... even thinking about and delivering what I might need before I've asked for the item or the service. She seems to operate on "autopilot" and therefore autonomously... thinking of what that particular customer may want at any given time. The food is outstanding In quality and taste and portion sizes are "off the chain!" She appears to be very passionate about customer satisfaction, delight, and the overall 'Black Bear Diner' experience! AWESOME - '5-Star'!!! / G. Turner! read more

We had an amazing experience at the Mesquite BBD. There were almost fifteen of us, and Christi Nicole took such good care of us! [[HIGHLIGHT]]The manager was polite, and all the ladies in my group enjoyed the food and ambiance.[[ENDHIGHLIGHT]] We're hoping to go back there again soon. read more

Sadly we moved away from Black Bear Diner in Phoenix 5 years ago. It was one of our favorite places. We were thrilled to learn one had opened up near us here in Plano. According to our server, they've been open only a couple months. It was as if we'd never left. Same comfort food we remember. I got the Grizz breakfast. My wife got the crispy chicken bacon ranch wrap. Solid quality and the usual huge portions. Their prices are a good deal higher than we remember. But that's all restaurants lately. I wish I remembered our servers name. But he was attentive and pleasant. Unfortunately, they're experiencing some growing pains. We waited over an hour for our food. They weren't expecting a crowd the day after Christmas. As we left, we noticed a note on the front door informing customers of being very short staffed that evening. That note would have been a nice touch wen we got there. Although it's unlikely we'd have changed our minds. We were too excited. it's a bit of a drive from Plano, but we're not going to let that stop us. A new one to add to our favorites in the area. read more

The outside looks really nice. Walking through the doors you're instantly greeted with a smile and a server comes up to you. Everyone was so friendly. The food came out hot and very fresh. We went at breakfast time. They give you a large amount of food. You can get any of their food at anytime of the day. Finally a Mesquite restaurant with great service, great food, and friendly engaging people! Thank you Black Bear for coming to Mesquite, TX and we'll be back! Mesquite residents-the Browns!! read more

We discovered Black Bear Diner on trips to Nevada,California, and Utah. We were overjoyed to finally have one somewhat near us. I chose Black Bear for my birthday dinner and it did not disappoint. The pancakes are big fluffy and yummy. The eggs & bacon are good too. The service is friendly & helpful. read more

First the server didn't know what came with what I ordered. Second the ac was blasting cold like the north pole and leaking had to move. Then when the food came it dint taste good I could have got a frozen food meal and cooked at home and tasted better than what they serve. The cup of chili tasted like a can chili from the store the potatoes tasted like they just got them straight out of the ground and dint wash the dirt off them the cornbread tasted like a jiffy corn muffin mix and the "bigfoot" was cooked to crispy..don't waste your time I see why their parking lot is always empty will never be co.in back. read more

Never been here and decided to tryit out. Right off the bat we stood at the host stand while several employees walked past us for a long time. When we were finally seated we waited for a long time to get our drinks. We got our coffee but nothing to stir it with we didn't even have silverware so we asked for some but the waitress decided to catch up with another worker while we waited for our silverware. The food was not good. Hash browns were burnt and hard, pancakes were terrible, the ham felt like a piece of leather. The only thing I liked was the eggs. Overall I regret wasting 100 dollars here. read more

Excellent food. Nuff said. A cut above Original Pancake House. OJ is out of this world. These words are just fillers because a review can't be too short. LOL read more

Our server was friendly the food runners not so much. The food was great, but it took 40 minutes to get our food after ordering. 7 people working and 5 tables sat and they are just really really slow. read more

The portions were huge!! The staff was so nice!! The restaurant was so cute!! We will be returning!!

Had another great meal here tonight. The salmon with creamy pesto sauce, on a bed of sautéed spinach and cherry tomatoes. The cook(s) here really know what they're doing. Nice clean space, excellent service, ridiculous desserts. Will be back. read more

Black Bear Diner Mesquite - Sauteed spinach and tomatoes underneath the Blackened Pesto Salmon (960 cals.) - Diners Near Me - Mesquite, Texas

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Came in for breakfast before Sunday football with my girlfriend and we were pleasantly surprised. By the line outside we should've known we were in for a treat. The staff was extremely friendly and helpful read more

Black Bear Diner Mesquite - Sirloin tips, potatoes, scrambled eggs with the softest biscuit ever - Diners Near Me - Mesquite, Texas

Went here for breakfast to the restaurant and upon entering was immediately greeted from friendly staff. We were seated promptly by a manager and asked for our drink order. We waited and waited and then a super nice waitress came to our table and asked what we wanted to drink. We advised her that we had already placed our drink order with another person, but restated our drink order again. She apologized and seemed frazzled and stated that they had her working all over the place. She went to check on our drinks and we were immediately served. The coffee was super strong, even after I added 3 creams. This is the kind of coffee that puts hair on your chest. The fresh squeezed orange juice was delicious but not chilled. The food was just ok. Wasn't something that would impress me to come back again. read more

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I ate here for the first time about 6 weeks ago and I loved it so much that I brought my husband here for date night. Christi was our server and she was wonderful! She made the evening even more enjoyable and the food was fabulous! My hubby loved it. We went there again last Friday and once again , Christi was our server and everything was excellent! This time we ordered dessert! Yummy yummy yummy! Thank you Christi for your beautiful smile and service! You are fantastic! read more

Service sucks,food lacks flavor, restaurant smells of smoke and very dirty. Wait staff is busy talking amongst themselves i had to keep standing up to get their attention for drink refills, check read more

Service was pretty good. The food is one of the only places my little kids will eat on a regular basis. The breakfast is always good;;bacon is usually under cooked though. Overall, it's a good place to go. read more

Ordered the chicken and waffles. Waffle machine was down , so I substituted pancakes. They were delicious. Didn't even need syrup.

Service was ok. Too much food for one person to eat plus wasn't very good. I will not be back.

We went for lunch shortly after opening. They still have some kinks to work out. Food was good. Waitress was stressed but amazing. We will be back. read more

Well I don't post reviews often. But we ordered take out from Black Bear last night. Ordered post roast and cobb salad. Get there and the worker says, 'we don't have pot roast'. Okay, ordered meat loaf. While processing this change order, they 'found' the pot roast. So where was it? It led me to believe that they do not prepare the meals from scratch. Ordered a side salad, "we don't have any salad'. But, they prepared a cobb salad... WT. So the side salad was replaced with green beans. Got home with the meals, the cobb salad had very little greens, the chopped up breaded chicken was very dry and tasted old. The post roast's texture felt like little plastic pieces of meat. It was dry also, not fresh at all. We did not receive any bread/rolls with the meals. We have been to this place in the past, and it was fine, but this time the food was not good, tasted stale as if it were cooked at lunch and left in storage. Our order was at 6:30 on a Sunday evening. I will not be eating at this establishment in the future. read more

Place is dirty, trash on floors, several dirty tables, waitstaff standing in back talking instead of cleaning or waiting on customers.i had to flag our waiter down to return food that was cold, to get refills, and to get the check. Food is so not flavorful. The hashbrowns are under cooked, ham overcooked. Save your money and time eat elsewhere read more

Kaitlyn is an amazing server! She remembered the creamer flavor after only 3 visits and we haven't been here in several weeks. She also remembers how we like our bacon. Be still my heart! read more

Great chicken fried steak! Nice atmosphere. I ordered the large chicken fried steak and they were out so they gave me 2 regular chicken fried steaks instead. Vegetables were good. I definitely want to go back! read more

I visited this diner for the 1st and last time Saturday, 8/3 in Mesquite table#81/1. I am not adverse to waiting on my food because I used to be in the industry and understand being double-sat working doubles etc. However, what is unacceptable is accidentally giving person A what person B ordered; taking it back to the kitchen and bring that same meal out to person B later after person A touched it. I saw it with my own eyes + the glasses that I wear and the waitress confirmed matter of factly as if it happens all the time that that is exactly what happened. I'm sure that violates EVERY health code there is. Person A -my sister and I'm person B. I ordered stuffed blueberry french toast that was extremely cold, hard to cut, and chew, with eggs and ham (that was smaller than my palm). It was 5 of us and the only person that enjoyed their food was my other sister that got a sandwich. However, I paid and tipped the waitress and didn't eat anything. By this time I was too afraid of what the kitchen would do to my food. Just thought someone in corp should know how your Brand is being represented. read more

The first 2 times i went, was a great experience. The last time was horrible. The food wasn't good and the staff was rude. Will never go back. read more

the food is so fucking good i'm over here curling my toes and moaning the service was a 10/10 and the restaurant is so cozy. Run don't walk. read more

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Great service and food Our server was amazing and super helpful The food was fast and good read more

Breakfast is good. Disappointed in the chicken fried steak.Bear Paw Chicken Fried Steak

I visited here for the first time this week, and the service was great. The server- Leo went above and beyond. My food was good. I will be returning. read more

Great, friendly staff. Very busy. Great food. Large portions. Active staff. Justin was our server and he did fantastic! Thank you for a wonderful experience! read more

Not impressed. In my opinion, a large portion of bland food served luke warm is not worth a return visit.

The breakfast is really good. The chicken fried steak is frozen. Skip it. The ranch dressing has onions in it. Yuk! For over a month, the women's toilet has leaked all of the floor. It still has not been fixed. read more

I hate to write a negative review because the food is absolutely delicious there, but the service was horrible. Worst I've seen in a while we got there and we're sat down for at least 15 minutes and no one came to bring our drinks. As we walked out, the staff were talking in the back. Other customers were complaining as well and asking for management. Sad because I like this place at first, I hope they will do better. read more

The food is so delicious big portions made perfect and the service impeccable. Thank goodness they keep everything nice and clean. If you want excelente service fantastic food in a relaxing atmosphere you need to come to Black Bear Dinner read more

So happy to get a black bear diner in north Texas. Classic diner food, fun and cute decor, makes me miss the PNW. Staff always seeming like they're having fun despite how busy they always are. Worth the wait. read more

NO other patrons there on a late afternoon, so thought it would be a good choice. Had to wait 10 minutes for a host to seat us, then about 30 minutes for a poorly made scrambled egg. Was told that the cook was new and didn't know how to make it! What? Looked nice, but tasted awful. Bland coffee. Friendly waiter, but inattentive. Seemed everyone in the place thought this was an excellent time to take their afternoon break. Doubt that we would give it a second chance, even though we live close. read more

Very relaxed atmosphere and the BEST service. Everyone from greeters to wait staff to management seem genuine and very helpful. Food is generously portioned and delicious! Large menu to choose just exactly what you're hungry for! Breakfast or supper - all day, any day. Wonder what I should order next visit .... read more

First off I want thank sasha for her service ..... from the moment we were set at our table she appeared up with a warm welcoming smile ...... Now the food was off the chain .... Me and my friend ordered numerous items off of the breakfast side of the menu and all items were amazing .... The cinnamon French toast stole the show .... So moist and full of flavor .... The setting off the restaurant was cute too .... Nice southern feel .... Glad to say we will be returning read more

Waited for 30 minutes and the only thing we were able to order was orange juice. Would try again, but not on a Saturday. Definitely was understaffed for the amount of patrons. read more

First time I went for lunch. They did not have the roasted turkey. So, I ordered a salad. Tuna was good but the lettuce seemed less than fresh. Decided to give it another try and try breakfast. Server was pleasant. They didn't have the chicken sausage. Omelette was good, hash browns too crunchy and hard to chew. Biggest problem was the atmosphere was very loud. There were not many customers, but the loudness came from many employees standing nearby that were visiting with each other. Not a fan of the place. read more