Great food & amazing service. Our server Jaunita was so attentive and checking on us regularly. Fantastic customer service read more

Black Bear Diner Milpitas - Coffee - Diners Near Me - Milpitas, California

Juanita provided amazing customer service! The food was delicious and we were seated immediately.

Fast and good service, Juanita was very helpful and quickly fixed a mistake with our food order! read more

Black Bear Diner Milpitas - Diners Near Me - Milpitas, California

Food was good and the service was great. Juanita was very cheerful and good, always checking on us to see if we needed anything else. read more

This is a small Bb diner compare to other. Its more like ihop or dennys kind. Store is a lil dirty.. Our server is a spanish lady very nice and friendly, a spanish guy also help us seat on our table, they are both ok and nice. But i notice they are over work thats why they kept forgetting stuff. Im not gonna elaborate and complaint because i felt bad. Theres a decent amount of people eating there and i assume for the past 8hrs they are busy! They buzz, take order and serve, so i cannot complaint on them Forgetting alot of stuff we order and had to wait awhile to get food serve because they also getting phone orders. I just wish the management hire someone to exclusively buzz for them! They look really tired and overwork! Three stars are for the servers keeping it together! read more

See all

Our server Juanita was really attentive to our table! Kind and helpful whenever she passed by -- thanks for a delicious breakfast :9

A home away from home. Getting a car wash or your car maintained, chances are you are walking distance to Black Bear Diner. You walk in and are welcomed by the lovely staff and before you get situated a cup of coffee is offered. Large portions with endless cups of coffee is heaven-sent. Whether eating alone or with a large party, Black Bear is there to serve. Thank you Juanita for serving me today. I also didn't expect my biscuit to be the size of my fist so excuse me for not finishing it. read more

The service was very good. Menu offered a great variety. The food was very good too. Our waitress was kind and friendly

Juanita was a great server on my latest trip to the Milpitas Black Bear. She was friendly and attentive. Her make up was also very pretty. This location is always clean and the service is quick. read more

Black Bear Diner Milpitas - Breakfast sliders are delicious - Diners Near Me - Milpitas, California

We went here for Breakfast after the Holiday looking for a hearty place for a meal. This place definitely hit the spot and our Server was cheery and very helpful. We have a BB diner locally in our town, but hardly go there for Bfast. The portions are humongous and price friendly for their portions. I had the Denver omelet with hash brown potatoes and a pancake. There was a hot sauce called Pap bear and it was really spicy. The cornbread was quite large and pretty tasty and was pipping hot when it came out. We will try to go to another BB diner if we are in the mood for large portions for Breakfast and want lots comfort food for Lunch and Dinner. read more

Black Bear Diner Milpitas - Denver omelet and coffee - Diners Near Me - Milpitas, California

Sandra was great, super attentive and fast with my order. Good experienced. Me atendieron Muy bien, Sandra fue bien attentiva. read more

Black Bear Diner Milpitas - Diners Near Me - Milpitas, California

This place is good. My kids love breakfast here. Juanita is awesome, helped deciding on order with menu and service was nice !! read more

The service was great! Juanita did a great job of taking care of my table. Was a little disappointed with food. read more

This was our first time here and needless to say we will not be back anytime soon. Service here was horrible. We waited over 45 minutes for our kids meals that were placed at the same time as the drink order went in. Then an additional 25 minutes for the remaining orders. The manager was unhelpful and said they are busy. I completely understand being busy but waiting over an hour for your meal is crazy. 3 tables who were seated after my family received their meals before my children got their kids meals. Not to mention that they forgot one item from my order. After all the meals were delivered and the meal was almost completed they delivered my order of onion rings. At which time waitress mentioned that the onion rings are free. The waitress never refilled our bottomless drinks and never checked up on the table. The manager gave excuses for the lack of customer service. He said he would check on the issue but never came back to talk to me. He also mentioned that he would give me a discount. When I got my bill they had charged for the onion rings which were supposed to be free since they showed up after the meal was ended and there was no discount like the manager said he would do. It wasn't until after I mentioned it to the hostess did they adjust my meal. Horrible experience and bad customer service! read more

Black Bear Diner Milpitas - Diners Near Me - Milpitas, California

We got seated fast. Our server was attentive and checked in on us on many occasions to see if we needed anything (thank you Juanita!). Food was amazing too! It's been hard to find a restaurant with great meatloaf but I can always rely on Black Bear Diner. Etc read more

Outdoor seating is open, we missed having breakfast here, first time back in almost a year. The new cub pancakes are my kids favorite. They constantly refill the coffee. So don't hesitate, bundle up, come out, bring the Fam and get your breakfast. The portion is so big. read more

See all

Good service and taste. The French fries is yummy. The sauce in the burger is good. There are very interesting bear everywhere in this place. read more

Black Bear Diner Milpitas - Diners Near Me - Milpitas, California

I love this location. The hospitality, the food portions and the vibes in here are absolutely amazing. I love how warm it is in here and how kind the staff is. I will most definitely be coming back read more

See all

For a simple breakfast, this establishment is not bad. On top of it the service was superb, especially if you get it from Juanita. She was very helpful and very attentive to all your needs. read more

The place is great for the family! Super decorated with christmas decorations l. They had delicious food and Juanita gave an amazing service! Lokk foward to coming back again soon. read more

Don't go there! First of all, the prices have skyrocketed. Secondly, for the amount of money that you pay for an omelette, you can get the same omelette, which is double the size at another eatery like Holders that charges you less. To add insult to injury, holders offers you two pancakes with the meal and I was horrified to see that pancakes were not part of this meal but yet cost another $14 for two, would you get for free with the meal at Holders. It took forever for the food to arrive, and when the food finally arrived, there was about a spoonful of hashbrowns caked in grease and an omelette that looked like it had seen better days. The only redeeming fact, was that the buttermilk biscuit was actually fluffy and fresh. Even the staff seemed washed out and worn out and wrung out and hung up to dry. I hope they make some changes or they will lose customers like me. At a time when the restaurant is supposed to be, but it seemed like it was half empty. read more

Great and quick service. Juanita was very welcoming and made sure to communicate and answer all our questions on the menu:)

Gave it another go today but sadly, we will not be coming back. Waited over 45 minutes just for our food to come out just to have my order incorrect with no seasoning. Asked for a medium rare steak & eggs AGAIN. When the food finally came, steak was well done with ZERO seasoning. I let the waiter know & she had it remade again. But what really got me this time was the uncleanliness of the restroom. One of the stalls was disgusting & a worker came in & told someone else to clean it. But the person who came in to clean it literally just put soap & water on a paper towel & used that to clean the toilet seat that had BLOOD on it. Did not use any cleaner or disinfectant at all. Just soap & water. I really hope management can step it up & bring this place back to what it use to be. read more

See all

Had an amazing breakfast at Black Diner. Everyone is so nice. Sandra was my waitress and she was so nice and polite. The food came out quick and Sandra and I laughed at how big my breakfast was. It was a very pleasurable experience. Thank you Sandra you are awesome!!! read more

Got seated quickly, food is always solid, I wanted to change my order last minute, which I hate to do normally but Juanita was super accommodating and got it just right. read more

I ordered the eggs Benedict which came with hash browns and fresh fruit. Eggs Benedict was delicious! Solid 5 stars. Fresh fruit was average. 3 stars. Hash brown tasted like it was fried in old oil. 0 stars. Service and ambiance was average. 3 stars. read more

Went to breakfast here over the weekend, the foods good, very decent, but there is something that always happens when we order there, they always get my order incorrect on one of my items, example I ordered the pancake combo and I wanted my eggs "over medium", what I got were scrambled eggs instead, and I had to let the waitress know, thankfully she was a fem and got what I wanted and they are always to correct the mistake so we continue to go there because food is good and the service is decent and friendly read more

Our family's go-to place for hearty American breakfast. Most importantly, my kids enjoy the food and always finish their set brunch meals. We came back again for New Year day and Juanita gave us a warm welcoming service to start out the year. We really appreciate it despite the restaurant was super packed and busy for new year day. read more

Juanita was awesome!! Made us feel really special for Mother's Day. Great service. Great food as always.

Juanita was great! She took great care of us when it was super busy and the food was great!

Sandra was our server and she was very nice and patient with our big group. We had a good time and food was served promptly and delicious. Thank you for serving us! read more

Came in for a country fried steak craving. Got it with eggs over medium and grits. Eggs came out over easy, which I figured was going to happen, as most places don't do over medium that well. Grits came out with a burnt flavor unfortunately, but the server Juanita resolved the issue easily with no issues. In fact her service overall is why this is getting the stars that it is, despite the food issues. I'm not expecting fine dining food here at the Bear, but having a pleasant and accommodating server will always win me over. read more

Service and food are okay, but I'd avoid coming here on weekend mornings since it gets difficult to get into BBD's plaza. The country fried steak was flavorful and crispy and tasted great with the gravy. However, if you're a slow eater like me, it'd be worthwhile to ask for the gravy on the side. Not sure if they do that, but you'll avoid a soggy steak. The omelette was also quite good, but the hash browns are not as crispy as I'd like them to be. They were bland and not exciting. read more

Black Bear Diner Milpitas - Country fried steak + eggs over easy - Diners Near Me - Milpitas, California

See all

My first time at this Milpitas location and only second time at a Black Bear Diner. My work team met for brunch recently. There is plenty of parking on their lot. My group ordered a bunch of drinks and the following entrees. Little less ham and cheese omelette Denver omelette Sausage patty & eggs Shasta scramble w/mushrooms Southern scramble with a side of bacon Machaca breakfast tacos Portuguese linguisa and eggs Tri-tip dip with fries (adding onion, mushrooms, & cheese) I was not impressed with my French Dip, but everyone else liked their food. Service was good and the portions were hearty. There was nothing spectacular about our brunch, but if you want some traditional diner fare, Black Bear Diner is a good option for you. read more

See all

Was disappointed in the hashbrowns, since it came out like burnt potato skins. The scrambowl was good! Thanks Juanita for the service.

Juanita our waitress was great! Friendly and attentive. She also has beautiful eyes. Food was excellent as well. Love those sweet cream pancakes. read more

My kids love this place and the staff is always patient with them! Juanita was great accommodating them

Ambiance is very cute inside. Food was decent too. Our server, Juanita, was great! Very attentive and kind :)

My son and I had a good friendly host that was very attentive and make sure we had everything we needed. Host name, Juanita. Thank you for the good food and service. read more

We arrived at noon on the Monday of a three-day weekend. We anticipated it being busy, and we had to wait 45 minutes for a table. It seems as if this location is struggling with a labor shortage, as only about half of the tables were full while the lobby was packed. Once we were seated, adults got menus and my child was given a paper kids menu with activities and spaces to draw. My son asked for crayons and the server told us they don't have any. There is a display for orange juice and ads on each table for mimosas. When my friend attempted to order orange juice he was informed they didn't have any. Nor did they have any of the juices listed on the menu. We waited a very long time to have our order taken. My son got grilled cheese and fries, I got chicken strips and fries - both of our fries were undercooked. My husband got eggs and bacon and hash browns and the bacon could have been cooked longer but was otherwise okay. My friend got a Denver omelet with a side of grits. Once our food was brought to our table, there was no further interaction with our server. Coffee wasn't refilled, nor were soft drinks, nobody asked if we needed anything. Unfortunately there weren't spoons on the table, so my friend with grits couldn't eat them. Eventually he went and got one himself so he could finish his food. Nobody brought us a check, so after waiting an extended period of time we just went up and asked the hostess to take our payment. It was a pretty disappointing experience. The next day we overheard a woman in a diner saying she had an identical experience at a different Black Bear location - maybe it's an overall issue with the company. read more