Not sure why this Blaze Pizza location is reviewed so poorly, but our experience could not have been better. The service was extremely friendly and fast, and they cooked the pizza exactly as requested (not a given at all restaurants). The taste was perfection - truly one of the best pizzas I've ever had - and the price is right. Overall we had an excellent experience and will be back. read more

I had to ask for it to be recooked due to being burned the first time. Second time after having paid $8 extra for a 11 in - Special was "Hawaiian" was $8.99 because we wanted "high rise crust" normally $4.25 - we were charged $11.25 for same ingredients ( ham & pineapple) PLUS the $4.25 for dough. Total $16.93 - $7.94 JUST FOR DOUGH - Came home and dough (2nd chance) is now RAW. Not our first time trying this location. Stay away from this location of Blaze Pizza. read more

Great service, very nice employees! Pizza came out fresh and perfectly cooked! Yumm!! read more

Blaze Pizza - Pizza Near Me - Pleasanton, California

I had mine custom made on opening night after waiting in line for over an hour in freezing weather. Suffice it to say, it was more than well worth the wait! The pizza was so scrumptious - cauliflower thin crust just the way I love it, spicy red sauce that just hit the spot, grilled chicken and all my favorite toppings, with a drizzle of BBQ sauce on the top. Excellent pizza, great location, well appointed establishment, youthful vibe. But here's what really impressed me. It was super busy, yet the service was so cheerful and friendly. A HUGE shout out to all those who served us so amiably that night. You make the difference and thanks to you as well as the delicious pizza, I will be back... again... and again... and again!!! read more

I ate here during the worst part of the pandemic. I was pleased with the precautions the restaurant was taking and we dined outside. We were served by Ofelino and were exceptionally pleased by the service he provided. He was so friendly and welcoming. He made our pizzas with great attention to what we ordered and making sure everything was done right. I was with my sister and brother-in-law and we all enjoyed the uniqueness of the pizzas offered and the quality of the ingredients and preparation. I would highly recommend Blaze pizza and give a special shout out to Ofelino. read more

They offer curb-side pick-up & they are maintaining with CDC guidelines with face mask/gloves. The shop has a new change of staff that is soo much faster than the summer staff and they are providing better customer service. This spot has the best thin crust pizza & with their speciality pizza options its super affordable. I will continue coming to this pizzeria and supporting this local business. read more

8/15/2020 Found out last night one of there employee tested positive with Covid. Hope they are following the Alameda County Health Dept. and CDC guidelines. Also, contact there customers that had com tact with this employee. I 4 pizzas last night and hope we are not at risk. read more

Everything seems to be in disarray, the online pick up is not clear and there is no one there to help. I watched as countless people look for things be confused and struggle to get help. It took an hour for them to have it ready and I watched as everyone else got theirs and left. I also was told most of my order was done and they were waiting to get the other pizza. So one pizza got cold while waiting . I only ordered a cheese and a pepperoni-pizza. It's not complicated to get 2 1 topping pizzas in at the same time. The last time I ordered they straight up lost our order and it took an hour and a half to get it. We ordered a lot a few months ago and this was a good place now it's all a mess. The taste isn't that great any more either. Going back to Gay Nineties pizza or mod pizza from now on. read more

Awful. Pizza is like cardboard and the toppings are bare. Freezer pizza would have been a better choice.

I always try to swing by this little known secret pizza spot when I'm in a hurry for extra tasty "ZA". A recent trip was a true bonus as there was some irate "Karen/Kevin" COVID sheep in front of me who was verbally berating an older employee because his mask had slipped down to the tip of his nose...?? Oh well, as this "person" stormed out after dousing himself in hand sanitizer & ran back into his little bubble, I scooped us his order, got an extra pizza for later & insured the staff & management that I was THOROUGHLY comfortable and looking forward to my next visit! It's a shame that these hard working people have to put up with this type of treatment so please when you see "Karen/Kevin", give them their space & pay it forward to the businesses! read more

My review isn't for food but service. I called in today to ask a question and talked to two different people. First person couldn't understand what I was asking and only asked do they stop taking door dash orders at a certain time. She proceeded to guess my name so I asked if there was another person I could speak to. She said yes and then hung up the phone on me. I called back and got a new person and asked the same question and she asked me if I wanted to start a new order. I then asked do they have anyone that speaks English and she said no. I just don't get how you can have no one on shift that speaks English. read more

Called to order and the employee at the location took my order and asked for payment info. She then asked me wait to confirm and hung up on me. It was 15 minutes before closing and I would definitely have understood if they simply said it was too late to order. But they didn't. Then I showed up and the employee literally pretended I didn't call. I am certain it was her as their voice, tonality, and cadence were exactly the same. Now I'm concerned for my card safety and froze it. read more

The vibe when I walked in was so so weird, no hello no hi my name is etc. just plain what do you want. The entire crew looked miserable I felt like I was bugging them by ordering read more

Ordered gluten free online since my son is allergic to wheat. Sticker on the box said it was gluten free but it was NOT. Now our afternoon will be spent coping with our son's allergic reaction. Fortunately he doesn't have anaphylaxis but it is still quite severe and ruins the whole day. read more

Worst customer service!!!!! Lady with heavy accent decided to start yelling at me on the phone, won't be coming back! -5

My online order was not reaching the store, they were not able to find the order, very disappointed.

Well tonight I went to blaze to try it out since it is new to Pleasanton and we love pizza. Pros The blood orange lemonade and pomegranate lime drinks are great. I enjoyed the green strip it was good but had a little too much arugula for my personal taste. Cons After about 30 minutes, I went to the counter to discover my girlfriend's pizza was just sitting there. And a different pizza had the number that was supposed to be on it. Mine however, was no where to be found and had to be remade at that point. Another gentleman found his pizza to be incorrect after mine went missing and had it remade and cooked before I got mine. I finally got it well over an hour after our order was placed. It looked as if gentleman who was working the oven let pizzas burn or get cold and it seem like he was asking for help when he got a lot of pizzas. Additionally, the young lady and gentleman who were making the pizzas seemed like they were all over the place. However, the young lady who was at the register was trying to help everyone and she did a good job but she needed more support. read more

It not worth eating pizza from here service not any good and pizza dough was tasteless and old

Was really excited to go here. They don't quite have it together. Huge lines, they gave us the wrong pizza on an online order. Gave someone else our pizza. We had to wait an additional 30 minutes while our other pizzas got cold. Offered us drinks but we just wanted to have a night at the house! Maybe they make others happy. Missed the mark blaze.. read more

This pizza is so good and has become our new go to favorite. I like the variety of crusts, the pizzas are delicious, and they are ready very quickly. read more

About my experience at Blaze earlier this week. Firstly - It seems all other than one at the front were under training, and apparently not fully trained. They would not change gloves between pizzas. I am sensitive because I am vegetarian and would not want them to use the same gloves with which they have handled meat products. The only lady who was experienced, had to constantly come and correct their mistakes and talk to them about how to do the pizzas correctly. Secondly - One of the lady with black Disney T-shirt was not wearing hat, she had long lose hairs hanging on the front, seems disinterested Thirdly - the people at the end are not aware of the 'Green' cutter wheel. Although they have it, they don't know when to use it. Overall, a poor first time experience. Owners/Managers - please use this as a constructive feedback. For now I am back to Pieology until Blaze improves itself with proper staff. read more

I know this sounds weird but every time I come here; I get excited for the food but more excited knowing the fact that I will have leftovers for the next day because the portion sizes are so large. The food here is amazing. And our waitress was so attentive - even going so far as to recommend a dish from every section of the menu. read more

Great showing for their first day! Staff was super friendly and accommodating, food was fresh and on-point and everything stayed clean and well-kept. My wife and I brought our 3 boys around 3:30pm and at that time the line was about an hour long. Well worth the wait for the grand opening! Congratulations on a great grand opening! Our family will definitely be back to try all the different ingredients and types of pizzas! The app is super easy to use as well for call ahead ordering. It's on my way home from work so I'll be able to order on the fly and enjoy at home! read more

First time here. Pizza came out very hot! Pizza tasted very good. Pepperoni was a little bit oily. Tasted better once it cooled down. Next time I will ask them to cook it for a minute or two. Wasn't raw. Just preference. Sauce was a bit sweet. Dough tasted good. Cheese taste good too. Wish it was closer to me. Parking lot is a bit dangerous with constant cars coming in. Next time I should req napkins in comments. No napkins came with pizza thought that was weird. read more

Worst experience ever. I've been to Blaze in San Francisco before so I am familiar with their level of service and food. I placed a large order for my husband's birthday lunch. I initially tried online but special requests were not getting saved so I called the call center the day before I needed the order. The first lady I spoke to told me that they cannot place orders for a future date so she transferred me to the actual store. I think it was the manager that picked up. When I told her I had a large order she told me she can't help me because they are busy. She can't write down all my orders and told me to come in tomorrow and order it in person. I told her that defeats the purpose of convenience and covid safety and precaution but she said she can't help me and tomorrow morning won't be busy so I will not have any issues ordering in person. Luckily, I called the call center again and the lady I spoke to said they do place future order. She helped me and it was so smooth. I was so thankful for her! Fast forward to curbside pick up day. I requested a 11:15 am pick up but got there a few minutes early. I called the number I was supposed to call when I arrived and they said they needed a few minutes. 10 minutes passed and when I called again they said they still need more time and they are almost done. My husband eventually went inside to check again. We didn't get our order until 11:35 and we were late to the birthday party. I am very disappointed at how much people were not willing to help because of a large "complex" order. On top of all this, the crust was soggy and the pizza was nothing to rave about. read more

Drove all the way from Oakland to this location because the one in Concord closed down. Once I got home and started eating my pizza there were 2 strands of hair in it. I called the restaurant to speak with a manager but she wasn't available. When I told the employee over the phone that I didn't have a receipt he told me the manager would probably ask me to send a picture and "good luck." Also, one of the other employees (an older gentleman) wasn't wearing his mask over his nose. Never coming here again. read more

Mask was not covering the nose of the older man cooking the pizzas as such I would not accept my pizza. I doubt I will be going there again in the future. read more

Not sure why the reviews are mostly good when the pizza is pretty average. Marinara pizza sauce is too sweet for my taste & the pizza is very thin, reminding me of pizza at the movies. It's definitely NOT the good crust like Amici's or Blue Line. On the positive--Staff were friendly & helpful. Opens later than nearby eateries. read more

I ordered a 2 topping pizza for delivery. When I opened the box, I was extremely disappointed. First, it was extremely greasy. Second, the toppings were sparse. But, the worst was there were pieces of plastic in the pizza. Really? read more

It was painfully obvious that this is not a company owned Blaze. It had the Blaze Pizza branding but it felt more like a Mom and Pop. The guy working the oven who is assume was the owner was undercooking the Pizzas. The lady in front of me mentioned it to him and then mine came out the same. The guy said you have to order it crispy if you want it more well done but these pizzas were flat out undercooked and gross. No ambiance or feel like you'd expect at a blaze pizza. Cashier was nice enough, owners wife was on her laptop in the dining room. It just looked bad. read more

I am very happy I stumbled upon this great pizza place! You order your pizza fresh at the counter and watch them assemble it right in front of your eyes. They put it in a super hot pizza over and it is ready in minutes. Lots of crust, sauce and topping choices. The employees are friendly and even when they are busy they keep the line moving and the pizzas coming out fast. I also downloaded the App so I can order and have it ready for pick up. Price is amazing staring at about $6 for a 11 inch cheese pizza which is a great value! You can order a large in the App too. I recommended to my friends and family and they have all had positive experiences too! I also put in a big order through the App for a party and when I came to pick it up the employees went above and beyond. Plus I feed 15 people for under $70! read more

Really fantastic. I tried dine-in as well as takeout and enjoyed the quality, consistency, flavor of pizzas. They have a great variety of options and online ordering so intuitive compared to other competitors. This has definitely become my favorite place for pizza in tri-valley. read more

Really good pizza. They made it fast fired in the oven and out within 45 seconds. Was super tasty and can add as many toppings as possible! read more

Blaze Pizza - Pizza - Pizza Near Me - Pleasanton, California

This is by far the worst blaze pizza location I have been to. They have the absolute worst customer service. Specifically one employee had a disgusting piss poor attitude, giving us consistent eye rolls from the second we walked in. read more

I placed an order online on a Saturday night for 2 large pizzas and some dough knots. I made a mistake on my online order, so I went immediately to the restaurant. Within 5 minutes of arriving, Rebecca had already started making my pizzas. I explained to her the mistake in the online order, and she immediately corrected the order for me. She was so nice and understanding. It was our first time ordering from this particular location, and all I can say is that this is a great place for getting some tasty pizza. All toppings and ingredients were very fresh, the staff is very attentive, and the customer service was second to none (thank you Rebecca!). I highly recommend this location!! read more

Highly professional and courteous staff. Really clean location. Yummy Pizza!!! Unlimited toppings and quick service. I will come again again. read more

I have to say that the garlic knots and the brownies were pretty good. The pizzas were over baked and tasted stale. After calling to tell them that I wished to return them and showing up they were rude, unapologetic, and argued with me saying that's how they make their pizzas. Saying that burnt stale pizza is your standard is not a good look. I won't be back. read more

The guys grab their pants and the phone with the gloves and then don't change them before grabbing your food. Covid nightmare

I ordered my food a little more than an hour before closing. Just a medium spicy red, mozz, pepperoni pizza. Waited 15-20 minutes. I go inside and its freezing... As I was asked for my name one of the employees told me to wait. I waited around another 10-15 min and I noticed they had my pizza off to the side the entire time. I was handed the pizza and it felt COLD.... Like I shook hands with a ghost... I go to my car and I told my girlfriend I 100% know this pizza is cold... and it was. I didn't bother going back because I noticed everyone there are highschool students. Letting anyone who reads this I never wrote a yelp review till after this experience. Their spicy red sauce however is pretty good and caught me off guard as I ate the cold pizza. read more

Ordered from here online a week or 2 ago with no problems, except that the pizzas had few toppings, and the little toppings there were concentrated towards the middle of the pizzas. So, yeah, I'm not interested in going back there. read more