Now *Blue Compass RV* if you have **any other option**, take it. Think DMV sloths from that movie,…read moreonly slower and less helpful. We bought our RV from them a few years ago and paid extra (the price) for an extended warranty which has turned out to be about as worthless as their customer service. They do the bare minimum, never go above and beyond, and almost always take the cheapest route possible just to get you out the door only for you to come right back with the same issue. Don't expect a proactive call. You'll be the one chasing them, and when you finally do get through **after weeks of silence**, somehow the repair is magically "done." But don't be fooled you're likely to be back again. If you're considering doing business with them, seriously **run the other way.**

We are from CA and bought our RV from this dealer. They have been nothing but helpful and…read moreprofessional since our first phone interaction. Being from out of state, they were very accommodating with appt dates/times for us to fly in to do our walk thru, finance and RV pick up. They are very friendly, knowledgeable and provide excellent customer service. Completely satisfied and highly recommend! They are now doing business as Blue Compass RV, so buy your RV from them!

love that dude anthony he found me exactly what i was looking for and we joked and laughed the…read morewhole time 100% would recommend him

UPDATE -- PLEASE READ…read more I'm updating this review because this situation remains unresolved. Camping World installed the hitch and inspected my unit before my trip. Roughly 400 miles into that trip, my trailer separated from my truck. I have retained photos, emails, messages, and recorded conversations with Camping World employees and managers that include statements acknowledging fault and responsibility related to what occurred. I have preserved this documentation and am prepared to provide it through the appropriate channels if necessary. Regarding contact from Camping World, Mike Hausy did reach out today and apologized for not meeting with me during his visit to Arizona. He stated that he was unaware I had come to the location during his visit. I had gone to the location three times attempting to meet with him and spent hours there while I was told he was in meetings or otherwise occupied. Later, I received an email offering to unwind the deal and refund my deposit. That email did not address my motorcycle, other damages, or additional financial expenses I have incurred. I responded in writing asking for clarification regarding those outstanding issues and, as of close of business today, I have not received a response addressing them. Additionally, Sergio from Camping World Avondale called me today at 3:22 PM and asked whether Camping World had taken care of me. When I asked whether he was aware of the situation, he told me he was calling as a friend and not on behalf of Camping World. I thanked him for his concern and asked that he not contact me further because I am preparing to pursue this matter through other appropriate channels. As of close of business today, the agreed-upon opportunity to resolve this matter has passed without a complete response addressing the outstanding issues. If Camping World contacts me with substantive information or a resolution, I will update this review accordingly. Likewise, any future updates I make will continue to be based on my firsthand experience and the documentation I have retained. At this point, I am preparing to pursue the legal options available to me. Everything stated here is intended to document my experience factually. I have given Camping World the opportunity to address this directly. I had hoped we could reach a reasonable resolution without taking this further.

Ive been a customer for what feels like about 6 years now. I mostly use their service department…read moreto care for my motorhome. Are they perfect? No. But take a drive up and down Main Street and find one that is. I used (and was abused by) no fewer than three service companies along Main Street before I found AZ RV Supercenter. One company (just to the east of them) repaired my generator to gas tank connection only to leave me stranded just hours later leaking gas in a Costco parking lot. One charged me so much for minor repairs I had to take out a second mortgage on my home and get a part time job. Is it sometimes hard to get a hold of the service department? Yes. Are they always exactly on time to complete the work? No. But the mechanical world of RV's and coaches is as unpredictable as any industry and the more thorough they are, the more time it takes to handle concerns. The more time it takes to handle my concern, the more your concern is pushed out into the future and vice versa. Above all those things I want honesty and fair pricing. I get that with these guys. I've learned to give RV service people a wide berth. I give 7-10 days longer for repairs than what I think I should allot and I have never been disappointed. I don't drop off my rig the week leading up to a holiday and I don't make unrealistic demands. I want them to be thorough and if, as is often the case, they find something wrong that wasn't part of the original issue I want it addressed for safety and peace of mind. Anna Marie runs the service department. You will recognize her as the one who gets things done. Nobody busts their butt more than that woman and it would be wise if you brought her flowers and/or chocolates routinely because she is so valuable to the process. Once, while at NASCAR, we blew a water pump on day one and had no idea what to do, so I called Anna Marie. She just happened to have a mobile unit working NASCAR and (although they were booked) within an hour she had the guy installing a new one in my rig. I expected to pay standard NASCAR gouging fees for the new water pump and they charged me what they would have charged if I would have brought it in to the shop. How's that for service? I have yet to deal with anyone who provides more honest service with similar pricing and I've been to a large handful over the years. Thank you Anna Marie and crew!

Terrible place beware this place is horrible at everything they do. You get the run around and…read morenever an answer. They're pretty good at the shuffle sales farming techniques to lure you in for the for the Kill, Buyer Beware, Seller Beware.... This RV has been sold for months but they leave it to lure you in and BOOM, they got your information...

I purchased my new Entegra from La Mesa in Sacramento. While driving between Tucson and Phoenix a…read morepassing truck side swiped me taking off the slide awnings. The sevice department in Phoenix ordered my parts and fixed me up along with some warranty issues in a timely manner noting my "have to go by" dates. I also purchased a winch and had it installed while my motorhome was in the shop.

I highly recommend requesting Josh to help you find your diamond. He answered his phone at 6 am,…read moreand got me a great deal on a Travado 59G! I'm from TX and called them as soon as business opened and didnt realize the time difference, but Josh was awesome! He even responded while on vacation. David stepped in while Josh was on vacation and had everything prepared for an easy transaction as I had a trade in to swap for my new van. All was done but the signing of paperwork. He even had a welcome sign printed with our family name sitting in front of our new RV waiting for our picture to be taken. They sent me my starter kit via mail when I ran off and left it. These men went above and beyond the call of duty, and I am forever grateful. Thank you both so much!! We love this dream come true!

We stayed here for 3 nights on our way through town. We figured it had everything we needed to stay…read morefor a short time. It was a great RV park! Everyone was friendly and kind, it was clean, and it looked like there were plenty of activities going on while we were there. They had a happy hour and band playing at the pool the first night we were there, it was pretty packed with people singing, dancing, drinking and eating, looked like fun! We would totally stay there again.

Bought our first RV from them. Have to say I was extremely pleased with the way we were treated the…read morewhole way through. My wife and I never felt pressured, and they even told us several times they don't want to sell us something we don't want. They have a really good multi-step process that allows you plenty of time to inspect, and they will fix ANY little nit pick thing you can come up with. Not only did they fix our list, but went above and beyond when they found a couple of other things that we missed. I WILL buy from them again someday. 5-star experience all the way.

Chris couldn't be any nicer. He really jumped in to help me evaluate a pre-buy RV on a very hot…read moreday. He gave me a list of things he wanted to evaluate in the 1.5 hrs. before we were runoff by the Blue Compass Mafia. We determined it was a non-lemon and I could safely buy the unit and start camping next week! Yahoo. Chris went above and beyond-doing far more than he was paid for and having fun all along. He looked at the roof, frame, pIumbing, propane leaks, seals, fridge, AC, instant hot water heater and awning. The big important stuff. THANK YOU Chris.

From the owner: Love RVs? So do we! Assure RV Inspection & Services is your trusted partner for pre-purchase RV…read moreinspections. We provide thorough, NRVIA-compliant reports so you can buy with confidence. Get in touch today!

Shop out my hitch on wrong. Never attached safety break. Fifth wheel adjustment part fell off. Shop…read morecharged me 2495.00 for prep of trailer and didn't even have enough propane for one night.

Me and my husband applied and they offer us a deal after asking a down payment and all paperwork…read moredone they send us home. To call us the day after saying that they wanted more money down. We choose not to buy the RV and is been more that 3 months and they still haven't return our money or answer the phone. Be careful people out there, today was us tomorrow it can be you

My rental experience could not have been worse. Day 1: the engine light came on and customer…read moreservice said ignore it. Day 2: flat tire due to faulty valve stem. It took four hours to get someone there and repair it. The engine overheated because the cap wasn't tightened. Day 3: Another flat tire (different tire) same valve stem issue. I called customer service for a repair and had to call back 90 minutes later because ....crickets. They then said there wasn't someone within 100 miles who could help. i was driving across the country with my family and didn't even know where exactly I was but Google helped me find someone within 10 minutes. I paid over $4,000 dollars for this nightmare of an experience so when I sent in my formal complaint, I also asked for half of my money back. They acknowledged it's was their fault, offered me $119.00 refund (a single day's rental) and a $75 gift card for my next rental.... i'm not sure which is more ridiculous... their incredibly insincere offer or the thought that I would ever rent from them again.

STAY AWAY! The RV…read morewas a POS rattle machine. Side mirrors were unusable due to them rattling non-stop with wind on the freeway. Once we got to our destination, we discovered wires dangling on the ground under the RV. We took it to another cruise america nearby who confirmed the RV previously had a tire blow out and they didn't repair it appropriately. The other location was dumbfounded we were rented this unit. Ruined our first night. So many things on the interior were basically duct-taped back together. The list goes on and on. Then there was the bike rack... I asked upon picking this up if they rented bike racks, the guy who checked the RV out to me said yes. He was a nicer guy but miscommunicated that they rent them. He told me it was a $25 one time fee. When we got out to the RV and I asked, he said, oh no, we don't rent them I thought you meant unlocking the tow hitch to attach one. I told him we don't need this feature then and lets take it off. He said we can adjust it when I return the unit. He seemed nice enough, so went with it. Fast forward to the return. A different person at this location 'helped' us. In reality, this guy had absolutely no care about our experience what so ever. He didn't care about any of the issues and was hostile in his defense. He charged us for greywater when we emptied the tank and NEVER used it after. My assumption is they do this every time to every customer to rip them off. Before I could get the words out that we did not use the greywater and emptied it just prior to return, he had a video playing on his phone he claimed was 'proof' it was not empty. I have no way of knowing he didn't just turn the sink on before recording, because he took the RV back on his own. The guy flat out lied. That brings up another point. Soon as I arrived to return the RV I gave him the keys and followed him outside where I though we were going to look over the vehicle. When we were walking outside, he said nothing to me at all. He said nothing about hanging inside or what the next steps were, etc. He just jumped in the RV with me standing next to the driver door, shut the door and took off. 15 mins later he came back and charged my card without discussing any charges first. Since he was saying nothing to me, I jumped in that we needed to discuss the bike rack charge that should be reversed and other issues we had. Mr. Ego Trip this time said they don't rent bike rack, never have and don't rent boats (huh?!). He said I was 20 seconds too late and nothing could be done. Oh, and it's not $25 one time, it's $25 a day. It became crystal clear this guy was on a major authority kick, even though I was calm and collected. He constantly talked over me to the point I realized I better just work through corporate to have my complaints heard. I haven't had such hostile service anywhere, for anything. The guy clearly hates his job. That evening I received a call that my bike rake charges would be reversed or credited back to my account. To date, nothing has appeared in my bank. Two weeks ago I contacted customer relations for Cruise America via their website with a detailed list of every single issue. I heard nothing back. I followed back up a couple of days ago and still not a single response.

Went in to buy a headlight. Matt at the store installed it for me!! Can't ask for better service…read morethan that!!

Absolutely amazing experience with Manny and Monique this morning! I called ahead to see if they…read morecould help me replace a turn signal bulb. I didn't have the right tool to get the housing off. Monique was amazing on the phone and was even more so in person. Manny was extremely friendly and willing to help right away. Luckily it was 7:30 in the morning so it was really light. Manny remove the housing for me and replace the bulb and while it might seem like a small thing, it means a lot. The last thing you wanna do is drive around on the road without a turn signal. I wish the best to them both. I understand Manny's been with the company for a very long time and Monique is a manager as well. They are both shining examples of what Customer Service should be!