I don't usually leave one-star reviews, but this experience was bad from start to finish…read more I placed a mobile order and waited at the clearly marked pickup window on the left side of the building, where there's a giant sign that says "Pick Up Mobile Orders Here." It was raining, and I stood there for about 10 minutes. I was literally the only customer there at the time. Anna was inside near the front window and looked directly at me multiple times, but never once came over to acknowledge me or ask if I needed help. Instead, she went back to writing something down. After waiting in the rain, I finally walked around to the front window. The second I got there, Anna opened it and asked if I needed help. I asked why she never came to the mobile pickup window where I'd been waiting, and her response was that it was "too much of a pain to open." That's honestly not an acceptable excuse, especially when a customer has already been standing there in the rain waiting for an order that was ready. Unfortunately, the customer service wasn't the only issue. The ice cream itself was terrible. It tasted sour, was watery, and honestly just nasty. I threw it away after a couple of bites because I couldn't finish it. The location itself also isn't very inviting. There's nowhere to sit or enjoy your ice cream--it's basically just surrounded by parking lots with no real atmosphere. I'm very disappointed because I've been to other Bruster's locations and have always been treated like an actual human being. This location was the complete opposite. Between the poor customer service and the bad quality of the ice cream, I won't ever be returning to this location.

The ice cream is very scrumptious. I was there when only 1 server was available. So, it took a few…read moreminutes of being patient to get the goodies. My first time here, and the next time I visit, it will be a stop! Standing Room Only though, there is no seating. That is why they have cups as well.

I haven't had Kohr Bros since I was a kid, and I honestly forgot just how good it is. On a hot…read moreVirginia Beach day, this really hit the spot. The frozen custard is light, airy, creamy, and super refreshing without feeling heavy. The Oceanfront has leaned hard into over-the-top dessert trends in recent years. Giant milkshakes loaded with candy and towering sundaes are fun to look at, but they're not always what you want when you're walking the boardwalk in the summer heat. Sometimes simple wins. My little brother and I both appreciated having something that actually cooled us down instead of weighing us down. It was a nice little nostalgia trip, and now I remember why Kohr Bros has been a Virginia Beach staple for so many years. We'll definitely be back.

There is nothing quite like grabbing custard right by the sand, and this spot delivers exactly what…read moreyou want on a hot day. The chocolate peanut butter twist in a cup is a classic combo. The peanut butter flavor was spot on--present and flavorful without masking everything else, though I did find myself wishing the chocolate had just a little more depth to it. The team behind the counter was efficient and welcoming, making for a quick in-and-out experience despite the beach crowd.

Really happy with the sweet frog. The fruit was fresh, several different flavors, all the machines…read morewere working, and everything looks extremely clean. The workers were friendly, and it's a great alternative in comparison to ice cream. We will definitely be back to visit, and if you haven't checked this out yet, this is the one to go to ! Prices are a little pricey, but it's worth it.

Came with my daughter here to get fro-yo. This was a very nice, clean, colorful. There were sitting…read morearea both indoor and outdoor, but it was super hot outside, so everyone was sitting down inside the shop. They had several flavors for yogurts and toppings available. My daughter picked vanilla, chocolate and cotton candy. The yogurt was properly frozen. Toppings were good. The staff member did the checkout quickly. They had the color changing spoons that turned from green to blue upon contacting the cold yogurt. Overall it was a decent place to catch a break from the heat outside. One of the AC vent was dripping water inside the store. But they had a bucket on the floor with couple of wet warning signs around to keep the customers away from the spot.

I've stayed at this Marriott a couple of times, but have stayed across the street at the Cavalier…read moremore times and have been here for conferences many times and have never stopped into this ice scream spot until this recent visit. Service was great, friendly, and helpful. They have tons of great, appetizing flavors here as well. I tried their Italian Orange Sorbet and it was really good. Definitely will stop back in when here next!

Ice cream shop is okay. Lots of choices and decent amount of seating indoor and outdoor. Pretty…read moreconvenient to walk downstairs and grab something sweet on a hot day along with coffee and other drinks. What breaks a place is the service though. Didn't know you had to stand on the other side for only ice cream. There was no sign and since everyone was standing at check out to order, we assumed that's where the line starts, unfortunately we were told to step out of line and wait again after the line finished and order ice cream separately. I think as customer service since there wasn't direction, you could've at least say "excuse me, sorry for the wait but all orders for ice cream, the line starts here. But I see you have kids and waited for a long while, let me take care of these orders first and I will take yours next." Either way, we still had to wait but communicating to your customers is key. Another thing I didn't understand was they had waffle bowls displayed but was told they didn't have them. Was so confused when I was told twice they didn't have them. I didn't want to argue since we waited already and the line was picking up, so got the same cone for all orders. Was rushed to order and could tell that by ordering four types of ice cream was too much. I wasn't the only one that felt like an inconvenience or confused an order wasn't available, the guy that tried to order an ice coffee had to ask a few times if it had espresso which was odd to ask and be told it didn't have any in it and had to manually add one and pay for it, "brown sugar shaken espresso latte". Would I come again? Probably not. I'll just go to the next place for ice cream. Cute place to take pictures and convenient.

I forgot that I stopped here almost 6 years ago. It was during the pandemic when people stayed…read moreinside to be safe. If they went to get food, it would be takeout. And in some cases, folks would eat in their vehicle. That was the case when I went here for the 1st time. Fast forward to now, I happened to run into The SnoBall Shop when I picked up food from a food truck nearby. Let's see how everything went. After leaving a food truck right across the street, I headed here to order a snoball which I haven't had over a year. Just like the 1st time, you head to the front to place your order. Beforehand, I took a look at all the flavors available and chose white chocolate. I also chose marshmallow fluff for the topping. Overall, the snoball was good. The white chocolate flavor was present throughout and having the marshmallow fluff as a topping and in the middle helped with each serving. The snoball did melt due to the weather outside, but it was totally fine. Once again, the SnoBall Shop came through for yours truly. I'll definitely stop by the next time I'm in the area. Till next time :)

3.5 rounded up. Service was great, the gentleman was kind and I inquired about the superhero $1…read morediscount in uniform. There are numerous options available explained on their signage. I opted for the kiddie size snowball which was a good portion. It includes 2 flavors, but I chose add-ons - whip cream and tajin and added vanilla ice cream at additional cost. I'm glad he informed me that due to the kiddie size, adding ice cream would increase the height and most likely have the snoball spill over. He offered to place the ice cream on the side to avoid spillage which I greatly appreciated. They have a large variety of flavors and the reason for the 3.5 stars was due to the taste. I had the passion fruit and tiger's blood. I think the tiger's blood is a sugar free flavor with splenda, so that may have been the reason why I wasn't loving it. I did finish the entire thing though. Haha.. I've just had better tasting at other local businesses. It's located in Primrose shopping center near the Holy Spirit Catholic Church. There's plenty of parking available and they have 3 vibrantly colored tables for seating. I'm sure their presence brings a lively, fun vibe to the shopping center that's in dire need of an update.

I love the Italian ice. my only complaint is that many of the young girls working are super rude. I…read morewish they hired nicer workers.

Our family LOVES Rita's!!!! Our only complaint is the…read moreevening we went the young girl working was a snot!!! Clearly she does not like her job. She was RUDE and NOT friendly but then had the nerve to flip the screen around and expect a tip Like really???? You really expect a tip when your customer service is horrible???? Also the store was filthy dirty!!!!

If you have a sweet tooth, you HAVE to stop by The Sweet Spot in Virginia Beach!…read more My daughter ordered the Fruity Explosion milkshake, and it was the cutest, most over-the-top dessert ever! It tasted just as amazing as it looked. And can we talk about the vibe?! As a total pink girl, I was obsessed. From the beautiful flowers to the girly décor, this place is an Instagram dream and such a fun experience. Whether you're with family, friends, or on a date, don't skip dessert here--you'll be so glad you didn't!

Swung by late in the evening for some sweet treats but couldn't find anything I actually wanted…read more The ice cream has a lot of artificial looking colors added to it that made me not want to eat them. I settled with chocolate milk boba instead. I discovered after placing the order that the flavoring agents for drinks are made of powder. The service was efficient and prompt but she looked unhappy and miserable. There are booth seats to sit down on inside and a few teenagers cackling away. I doubt I will be returning again in the future given how many other ice cream parlors are in the area that uses much better quality ingredients.

This SweetFrog just became my all time fav shop! The owner, David, is so kind and down to Earth!…read more We visited on a rainy Sunday night and it was the perfect pick me! You can tell there's a lot of love and effort put into this location with all their thoughtful touches, great customer services, and delicious options!

We love Sweet Frogs and it's a great alternative for our daughter who doesn't fare well with dairy…read more You have plenty of flavors to sample and choose from, with a fresh spread of toppings to take it from semi-healthy to completely bad for you . The establishment is clean, the staff is polite, and the overall vibe is kid-friendly. It's a joy to see the kids' faces light up when going. Thanks for having this option as an alternative to ice cream.