Ryan was absolutely fantastic, always seeking ways to find a solution instead of just saying that…read morewe don't do that. He and T-mobile are tops.

Visited on 7/3, and my girlfriend and I were helped by an older white bald employee. Unfortunately,…read morethe experience was extremely disappointing. I came in for a screen protector replacement, and from the moment we asked, he had a rude attitude. He then told me he couldn't process the replacement because I wasn't an authorized user and that the main account holder had to be present. After looking into it, that doesn't appear to be true. As a long standing T-Mobile customer I've had more than 20 screen protector replacements over the years, and I've never once been told that the account holder had to be there. Whether he was misinformed or simply didn't want to help, the interaction felt unprofessional and dismissive. I hope management addresses this, because customer service like this reflects poorly on the store.

Bradley was just amazing. I have never had better service. He helped me with my plan and phone…read moredetails. He was so nice and never acted like I should hurry up. Contrasting this to a recent Apple Store experience was night and day. This is why I am loyal Verizon customer.

I went in to this Verizon store with the hope of getting a line taken off of my plan and a number…read morereactivated on an old phone of mine, I was able to get the number reactivated, but the guy I worked with acted as if reactivating my number was a chore rather then something he was happy to help with. He also assured me that he had taken the 3rd number off of my plan but when my bill came it was still showing as active on the plan. Would not recommend this store.

Every single moment of my experience at GameStop was incredible…read more Firstly: I have been trying to get a PS5 since they were released, but I can never compete with the bots and professionals online. None of the other retailers are forthcoming. Most are downright rude. Not to mention we are in the middle of a global pandemic, so waiting in lines for hours on end with no definitive information is scary! When I heard GameStop was releasing PS5's at 1PM PST, I hopped in the car and drove straight to my nearest location. I was second in line. This is how it SHOULD be! I was second in line and greeted at the door by Brandon. He gave me all the info I needed to know. How many there were, what was included in the bundle, and the cost. Not only was he polite, friendly, and informative with me and all the other people in line, he was also fielding phone call after phone call with the same upbeat and positive attitude. If everyone treated others the way that Brandon treated customers that day, the world would be a much better place. The process was a little bumpy for the employees since the system crashed and they couldn't actually start taking orders until almost an hour after the "start" time. They kept us informed the whole time. They took advantage of the "down time" but doing a count so everyone in line knew if they would be able to get the system they wanted. They also took the time to tell us about the benefits of upgrading our membership. They discussed the advantages of adding the Product Replacement Plan. It was a very smart use of the extra time, and made the line go much faster once the ordering system was working. I also really appreciated another staff member walking the line to ensure everyone was 6 ft apart. If only every retail experience could be as awesome as mine was on Saturday at the Gateway GameStop. I've never been so impressed!

Why are they selling "new" items when they don't even work? Even when it got tested, Not coming…read morehere again.

I traded in my old phone for a new phone. Up front I paid the first payment and all of the taxes…read moreand fees, came up to a little over $100 (this did not include my monthly payment for service). When I received the first bill after trade in I discovered some charges I didn't expect. The bill showed that I owed $117.76 before credits. I called Consumer Cellular and talked to a very nice young man, however the young man didn't understand the bill himself so he kept putting me on hold to talk to a third party (I didn't mind holding either). After all was said and done the $60 charge for surcharges and fees was actually 2 months of easy pay plan debit. Instead of using my phone trade in credit against the remaining balance owed, they charged me two months of payments for the phone on the invoice. That is what brought the total bill before credits to $117.76. I don't know about anyone else, but when I see a charge that is before credits, I think, "Oh no! How can I pay this bill next month when there won't be any credits?" I would like for anyone with Consumer Cellular to pay attention to their bill received after the trade in credit is received. Consumer Cellular billing is extremely convoluted.

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.

Long wait times. I'd recommend making an appt . But they're very helpful & knowledgeable.read more

We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

my sons iPad was broken on the all over the screen, but they fixed it. Also they fixed my phone and…read morethey did really good job. Only took. For them to do and the results were just as a service. I really recommend it. If you wanna go to any places, then I recommend this one.!!!

Talked to Eli, a rep, about an older iPhone battery replacement and was told that they had it in…read morestock and and could get it done in 45 mins, same day. Their service was professional and pricing is really fair, unlike other shops that didn't have stock nor was willing to budge on pricing, claiming they were installing a "premium" battery so they had a minimum price. I'd definitely come back due to timeliness, professionalism and pricing.

Kind, thoughtful, thorough folks here. They'll take good care of you and your Mac. They have been…read moremy first call and last call for many years now.

MacForce fixed my laptop display after my cat chewed both top corners! They were quick and friendly…read moreservice. A little spendy but isn't everybody these days?