Love the Verb! We respected it because we are huge music fans, wanted to have a centralized…read morelocation to romp around Boston, and to attend a Sox's game. This location fit the bill a short walk to the green line, lots of food nearby, super for the Sox's game. Loved a stroll through the Fenway victory gardens nearby! Next time I am staying backstage in one of those awesome trailers! Our room was on the smaller side but we had two queen beds and it was comfortable for the three of us. We enjoyed getting different records each night. Overall we love the vibe of the Verb. Great free breakfast, lovely small pool and love the Japanese restaurant and all the records. We will absolutely stay here again.

I honestly don't understand the positive reviews…read more This hotel price gouges during events in a way I've never seen before. While we were checking in, we overheard the front desk changing a room rate down to $600 per night because, as the employee put it, "our prices were insane." Let that sink in**. $600 was the discounted price.** They had been charging over $1,000 per night simply because there was a concert in town. That's absurd. The hotel itself is basically an old motel with a fresh coat of paint. It's clean enough, but the old, dingy carpet, outdated feel, and cheap finishes make it feel like a budget roadside motel trying to pass itself off as a boutique hotel. Their biggest "luxury" amenity is a record player in the room, which feels more like a gimmick than anything else. Parking was the biggest disaster. Before we arrived, we specifically called and asked if parking would be available because we knew there was limited capacity due to the concert. We were told yes. We arrived literally five minutes later and were told there were no spots left, forcing us to pay over $300 in parking during our two-night stay. To make matters worse, as we walked to our room, we watched them valet another guest's car right in front of us. Nobody had left. A spot didn't magically appear. They told us it was reserved for special guests. Sorry my assumption for paying your outrageous prices for this motel was that I would be included in this special guest category. (update special guests were for the trailers they keep in the back) What made everything even worse was the staff's attitude. Customer service was nonexistent. Yes, the location is convenient, but Boston has countless hotels in great locations. Do yourself a favor and book literally anywhere else. This place is an overpriced, dingy motel with a boutique price tag and some of the worst customer service I've experienced.

The guys at the door are amazing. So helpful and lovely…read more The Irving is a wonderful place for a cocktail and small bites. Service, drinks and food were amazing.

The staff was amazing! The hotel is stunning! They checked us in early, upgraded our room, Let us…read morecheck out late. Very walkable location! We walked to Fenway & the Freedom Trail. Had brunch at the hotel, Willow & Ivy and Dinner at Sweeneys. Both were fantastic! Truly the best hotel experience we have ever had!

I loved my stay here!!! Gorgeous hotel! I love all the bright, colorful, modern decor…read more The staff is excellent. Everyone was very friendly, and helpful. The restaurant on site is delicious. My mini lobster rolls were fantastic and my mocktail was refreshing. Wonderful location in the Back Bay neighborhood. Close to Boston Common, the library, and many great restaurants. I loved my room. The king size bed and pillows were very comfortable. I appreciated all the details. There was a TV, safe, steamer, robes, Nespresso machine, fridge, complimentary Voss water (both sparkling and still), and lights and curtains controlled with buttons. The bathroom was very spacious with hand towels on both sides of the sink, which I appreciated so my boyfriend and I could each have one. Spacious room and closets. They truly thought of everything. I would definitely stay here again! I loved everything about it.

I stayed at AKA Boston Common for 49 days (11/3-12/22, Room 808), so this review reflects a…read morelong-term experience rather than a single bad incident. On the surface, this hotel presents as polished and upscale, but over time it became clear that it is a full-on Monet--looks good at a glance, but the closer you get, the more issues appear. During my stay, I was required to move rooms three times--once voluntarily after an upgrade, and twice due to serious maintenance issues, including a sprinkler-system flood. In subsequent rooms, I experienced repeated heating failures, inconsistent hot water, and even a shower head detaching during use. The heating issues were ongoing and never fully resolved. On multiple occasions, my room dropped to 66-67 degrees despite the thermostat being set to 80. Even after maintenance visits, the room never consistently warmed beyond 75 degrees. On the morning before my departure, I woke to cold air blowing again, confirming the problem persisted through the end of my stay. Management follow-through was disappointing. Promises to check back or assist were not kept, and communication was inconsistent at best. While beverage credit was offered, it did not come close to addressing the cumulative disruption, lack of rest, and stress caused by ongoing room issues over nearly seven weeks. The saving grace of this hotel was the weekday bartender, Rebecca. Monday through Friday, she greeted my colleagues and me with genuine warmth, professionalism, and grace after very long workdays. She was consistently excellent. Unfortunately, that level of service was not present on weekends, and our group ultimately chose to avoid the hotel bar until Rebecca returned. That said, I do want to acknowledge Shirley, Wendy, James, and Nate, who were consistently kind, professional, and helpful, as well as the valet staff, who were always efficient and courteous. This hotel may work for a very short stay if expectations are modest. For long-term or extended stays, however, the operational issues, lack of follow-through, and inconsistent hospitality do not align with the image or price point the property presents.

Absolutely stunning boutique hotel. Phenomenal rooms, shower products, views, restaurants, gym and…read morestaff. Top notch! We will return.

Our stay at The Newbury Boston was deeply disappointing and nowhere near the standard expected of a…read morefive-star hotel. From the day we arrived, the room had multiple maintenance, cleanliness, privacy, and security issues. The air-conditioning did not cool the room properly, the telephone did not work, and the main bathroom door repeatedly opened by itself, leaving occupants without basic privacy. Even more concerning, the connecting-room door was unlocked when we arrived. The room also did not have the promised park view. Hotel staff wrote the wrong room number on our key-card holders, and dirty room-service plates were left sitting in the hallways for an extended period. The property's amenities, upkeep, and overall level of service were also materially below what we expected based on how the hotel presents itself. We brought these problems to the hotel's attention, but management was unable to resolve them satisfactorily. When we asked to shorten our stay because of the unresolved conditions, the hotel refused to release us from the reservation immediately, requiring us to remain for two additional nights despite the air-conditioning and other room issues. These were not minor or isolated inconveniences. Taken together, they reflect a serious failure in maintenance, housekeeping, communication, privacy, security, and customer service. Based on our experience, The Newbury Boston did not provide anything close to a five-star stay, and we would not return or recommend it.

4.5 Stars This hotel…read moreis bright, very clean, and has the friendliest staff. The rooms are a good size as well. My room didn't have a great view (faced a wall) but I'm sure others have a nice view. I didn't get breakfast but it's a la carte and it also looked good. The gym is marvelous!

After staying here a second time I will remember to write a review. The first time my wife and I…read morestayed here it was 2021 and we had absolutely no complaints and enjoyed ourselves. That time due to everything going on in the world with minimal travel we enjoyed a cheap rate for an entire weekend with probably the best view offered for the hotel of TD Garden as well as the Leonard P. Zakim Bunker Hill Memorial Bridge. Which I know it's just a bridge but it was a nice sight for an in-city view. This most recent stay was due to a concert at TD Garden my wife and I were in town for. Which I will say if you are looking for a place to stay for an event at TD Garden, good luck finding a better option than here! Check in staff and valet workers were friendly and greeted us with a smile. Rates were very reasonable for end of summer and with a concert so close. Room was smaller this stay around and our view was more of just a building with a small glance of TD Garden if you looked to the side. Overall a very clean room and still a good amount of space. Can not think of any complaints for our stay and would stay here again. They offer valet parking and anytime we needed the car it was quick to get it back. Inside the lobby/first floor they have plenty of seating and what they dub "The Bistro" that offers breakfast, dinner, and full bar and I believe Starbucks drinks too. Location wise it is quite ideal, obviously if your activities/work is in this area of Boston. Besides TD Garden it is also close to North station along with plenty of food and drink options. Personally for a morning coffee or matcha I say check out Blank Street Coffee, then food wise I would say take a quick walk to the North End or closer try Tavern In The Square. Definitely a hotel worth looking into while visiting Boston!

Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

This place is perfection. Service was friendly and impassioned. We received a little tour as soon…read moreas we checked in. We were on our way out to Fenway, so the friendly gentleman at the front desk was kind enough to give us walking directions after he showed us around the guest spaces and our room. Location: 5 : an easy 10 minute walk to Fenway, a 12 minute walk to the Commons. A wealth of eating options, safe secure and walkable in every direction. Room: 5 Our room was impeccable with impressive personal touches and attention to detail. Little things like Fiji water, fresh soft towels (and a black towel for makeup), full array of toiletries, and a welcoming comfortable firm bed. Despite having alllll the things to do in Boston, I was excited to get back to that room and that bed, and I slept like a log. I like a good bed when I'm traveling and I would never stay at another place if I had the option. My favorite aspect was having a separate bedroom and living area (with pull out couch). All things comparable, I've stayed in a thousand hotels, I've traveled Boston thoroughly. This will be my go-to forever. Whether traveling single, as a couple, or with my kids, I will look at 284 first and foremost. Kid-friendly: yes! I would definitely stay here with my kids (ages 9, 11, 13). Safe, fun, welcoming, and wallet-friendly. Special bonus and wow impression: each room is themed after a different artist. I love love love this concept and intrigued me a thousand times over. I ave a personal goal to stay in every room now.

Stayed at this hotel while in Boston for a week. The location is approximately 25 minutes from the…read moreairport. There are a few restaurants within walking distance. It is close to Fenway Park and we were able to walk there and back. This would be a good location if that was your destination. Parking is $70 extra per night which I find excessive but maybe that's the going rate in Boston. We had a king room on the 7th floor. There's a kitchenette equipped with a refrigerator, microwave, cooktop and a nice area to eat. It had a sofa and a small flat screen tv that you can adjust on a mount. The layout was good for our needs. The issue was housekeeping. At first glance there were some crumbs in the kitchen and a few hairs in the tub , and dirty kitchen items. Later we discovered dirty sheets. We requested our entire bedding be changed the next morning and the rest of the room be serviced as well. We came back to the room and the bed was changed but none of the room was cleaned so we headed back down again to request cleaning. We were told it would be cleaned the next day. The staff were apologetic and we didn't have any issues with them. Breakfast is served downstairs and the gentleman was overseeing the area for cleanliness and refills. He did a great job. Breakfast was basic but good. We are quite disappointed with the lack of cleanliness so for that reason we won't stay here again.

The Residence inn South end Boston delivers the residence standard amenities you are used to. Very…read morewell maintained property. Friendly staff who are always visible and helpful. Great offerings. It's situated and easy walk the the ruggles train line and #4 bus route across the street. This is a great spot and I will for sure look at staying again

Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

Absolutely love this hotel. Amazing location. Beautiful lobby with several areas to sit. Helpful,…read morefriendly staff. Our room was perfect. Comfy bed & sitting area. The thermostat was nice & the temp was easy to regulate. The bathroom was spacious & had great lighting. The shower was amazing. Great pool & gym too. We ate breakfast at hotel restaurant every day too. I will stay here again.