GREAT location! Our room was very nice and service was great. It has a small footprint and,…read moretherefore, some common areas felt rather cramped. Would I stay here again if I find myself in Boston? ABSOLUTELY! Easy walk to most points of interest. Recommended!

Fantastic service! Lovely rooms. Great breakfast. Excellent location near Faneuil Hall and TD…read moreGarden. Lots of places to see within walking distance. My room was clean and comfortable. I felt safe. What more can I say? I would definitely stay here again next time I am in town.

In September 2025 four us visited Boston to watch some baseball games at Fenway Park and selected…read morethe Verb Hotel. The Verb is rock n roll / music themed that includes records and record players in each room; pretty interesting and nostalgic. We had two rooms with a view of the pool without balcony. My room was clean, smelled good, and was well-decorated. The room included all of the basics. The second room had a horrible sewage smell coming from the bathroom. We reported the issue to the front desk, and the staff member claim it would be repaired upon our return from our outing. Unfortunately, it was not resolved. The included breakfast hosted next door was very good. In addition, the breakfast staff employees were excellent.

In town for a concert at Fenway/MGM, we booked this hotel because it is an easy five-minute walk…read morefrom the venue and about $100 per night cheaper than many nearby options. The property has a fun 1960s vibe, with music front and center, turntables in every room, and a big selection of albums to choose from. Once you get past the all-black hallways, the rooms themselves are a good size, very clean, with effective HVAC, relatively quiet nights, and one of the better-designed hotel bathrooms, including actual shelf space for toiletries. Staff were solid, and the included breakfast is more substantial than the typical "free breakfast" offered by many hotels. Highly recommended; we stayed in a standard room rather than one of the converted travel-trailer suites.

The guys at the door are amazing. So helpful and lovely…read more The Irving is a wonderful place for a cocktail and small bites. Service, drinks and food were amazing.

Gosh I really wanted to love this hotel. But it just didn't hit the mark for me. When I checked in…read morethe first room I got was not great. It overlooked some side ally and the room overall gave me the heebie-jeebies. I have never felt that before when checking in to a hotel. When I called the front desk they were able to move me into a different room without hesitation. Couple of things that were not great, the bathroom was really small. The room had no slippers or water. Luckily my reservation had breakfast included and this is where The Lenox fell below other hotels. The breakfast options were terrible. There was a buffet available which had really limited options. There was a tiny selection of pastries and no bread for toast. Also, there was a decent amount of staff but nobody seemed to knows what they were doing. I left feeling very frustrated and disappointed. The major plus for the Lenox is the location.

So found this great little bar in the Hotel AKA lobby. Clean. Great selection of liquor and good…read moreselection of beer. Zach was an excellent bartender. He took care of us. We will visit there again for sure.

I stayed at AKA Boston Common for 49 days (11/3-12/22, Room 808), so this review reflects a…read morelong-term experience rather than a single bad incident. On the surface, this hotel presents as polished and upscale, but over time it became clear that it is a full-on Monet--looks good at a glance, but the closer you get, the more issues appear. During my stay, I was required to move rooms three times--once voluntarily after an upgrade, and twice due to serious maintenance issues, including a sprinkler-system flood. In subsequent rooms, I experienced repeated heating failures, inconsistent hot water, and even a shower head detaching during use. The heating issues were ongoing and never fully resolved. On multiple occasions, my room dropped to 66-67 degrees despite the thermostat being set to 80. Even after maintenance visits, the room never consistently warmed beyond 75 degrees. On the morning before my departure, I woke to cold air blowing again, confirming the problem persisted through the end of my stay. Management follow-through was disappointing. Promises to check back or assist were not kept, and communication was inconsistent at best. While beverage credit was offered, it did not come close to addressing the cumulative disruption, lack of rest, and stress caused by ongoing room issues over nearly seven weeks. The saving grace of this hotel was the weekday bartender, Rebecca. Monday through Friday, she greeted my colleagues and me with genuine warmth, professionalism, and grace after very long workdays. She was consistently excellent. Unfortunately, that level of service was not present on weekends, and our group ultimately chose to avoid the hotel bar until Rebecca returned. That said, I do want to acknowledge Shirley, Wendy, James, and Nate, who were consistently kind, professional, and helpful, as well as the valet staff, who were always efficient and courteous. This hotel may work for a very short stay if expectations are modest. For long-term or extended stays, however, the operational issues, lack of follow-through, and inconsistent hospitality do not align with the image or price point the property presents.

Staying at the Newbury was a very pleasant experience! The staff was very friendly, professional,…read moreand we loved our room (and the great Boston skyline view and overlook of Boston Public Park!). Definitely would recommend and stay again.

I'm trying to like this place because of the location and because my spouse does, but they make it…read morehard. From $20+ eggs that require a $16 side order of bacon, to the uncomfortable chairs in the library (those at the table in particular) to the idiotic TV remote with a laser cursor that keeps misfiring to the "studio suite" that is in no way a suite and simply a deluxe room, there are a lot of challenges. The location is great and the bellmen solid. The front desk is meh. The valet parking was a mess, the texting system to request your car didn't work, and they charged me $170 to park for two hours. I keep looking for a better alternative and have trouble finding it

4.5 Stars This hotel…read moreis bright, very clean, and has the friendliest staff. The rooms are a good size as well. My room didn't have a great view (faced a wall) but I'm sure others have a nice view. I didn't get breakfast but it's a la carte and it also looked good. The gym is marvelous!

After staying here a second time I will remember to write a review. The first time my wife and I…read morestayed here it was 2021 and we had absolutely no complaints and enjoyed ourselves. That time due to everything going on in the world with minimal travel we enjoyed a cheap rate for an entire weekend with probably the best view offered for the hotel of TD Garden as well as the Leonard P. Zakim Bunker Hill Memorial Bridge. Which I know it's just a bridge but it was a nice sight for an in-city view. This most recent stay was due to a concert at TD Garden my wife and I were in town for. Which I will say if you are looking for a place to stay for an event at TD Garden, good luck finding a better option than here! Check in staff and valet workers were friendly and greeted us with a smile. Rates were very reasonable for end of summer and with a concert so close. Room was smaller this stay around and our view was more of just a building with a small glance of TD Garden if you looked to the side. Overall a very clean room and still a good amount of space. Can not think of any complaints for our stay and would stay here again. They offer valet parking and anytime we needed the car it was quick to get it back. Inside the lobby/first floor they have plenty of seating and what they dub "The Bistro" that offers breakfast, dinner, and full bar and I believe Starbucks drinks too. Location wise it is quite ideal, obviously if your activities/work is in this area of Boston. Besides TD Garden it is also close to North station along with plenty of food and drink options. Personally for a morning coffee or matcha I say check out Blank Street Coffee, then food wise I would say take a quick walk to the North End or closer try Tavern In The Square. Definitely a hotel worth looking into while visiting Boston!

Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

This place is perfection. Service was friendly and impassioned. We received a little tour as soon…read moreas we checked in. We were on our way out to Fenway, so the friendly gentleman at the front desk was kind enough to give us walking directions after he showed us around the guest spaces and our room. Location: 5 : an easy 10 minute walk to Fenway, a 12 minute walk to the Commons. A wealth of eating options, safe secure and walkable in every direction. Room: 5 Our room was impeccable with impressive personal touches and attention to detail. Little things like Fiji water, fresh soft towels (and a black towel for makeup), full array of toiletries, and a welcoming comfortable firm bed. Despite having alllll the things to do in Boston, I was excited to get back to that room and that bed, and I slept like a log. I like a good bed when I'm traveling and I would never stay at another place if I had the option. My favorite aspect was having a separate bedroom and living area (with pull out couch). All things comparable, I've stayed in a thousand hotels, I've traveled Boston thoroughly. This will be my go-to forever. Whether traveling single, as a couple, or with my kids, I will look at 284 first and foremost. Kid-friendly: yes! I would definitely stay here with my kids (ages 9, 11, 13). Safe, fun, welcoming, and wallet-friendly. Special bonus and wow impression: each room is themed after a different artist. I love love love this concept and intrigued me a thousand times over. I ave a personal goal to stay in every room now.

Stayed at this hotel while in Boston for a week. The location is approximately 25 minutes from the…read moreairport. There are a few restaurants within walking distance. It is close to Fenway Park and we were able to walk there and back. This would be a good location if that was your destination. Parking is $70 extra per night which I find excessive but maybe that's the going rate in Boston. We had a king room on the 7th floor. There's a kitchenette equipped with a refrigerator, microwave, cooktop and a nice area to eat. It had a sofa and a small flat screen tv that you can adjust on a mount. The layout was good for our needs. The issue was housekeeping. At first glance there were some crumbs in the kitchen and a few hairs in the tub , and dirty kitchen items. Later we discovered dirty sheets. We requested our entire bedding be changed the next morning and the rest of the room be serviced as well. We came back to the room and the bed was changed but none of the room was cleaned so we headed back down again to request cleaning. We were told it would be cleaned the next day. The staff were apologetic and we didn't have any issues with them. Breakfast is served downstairs and the gentleman was overseeing the area for cleanliness and refills. He did a great job. Breakfast was basic but good. We are quite disappointed with the lack of cleanliness so for that reason we won't stay here again.

DO NOT STAY HERE - 'F' RATING ON BBB! This is the most dishonest hotel I have ever dealt with. My…read moreson was having surgery at Boston Children's so we decided to stay at the Resident Inn Boston Back Bay/Fenway because it was within walking distance to the hospital (so we could avoid the valet fee the nights he was hospitalized). We booked 12 nights because his surgeon told us he could be hospitalized up to 10 days but we knew he could be discharged early. During check-in, I asked Mo if my son was discharged early if there would be any issues and he assured me that if we told them as soon as we knew that there wouldn't be any issues. I gave the manager on shift almost 2 days notice that we were going to be checking out early. The morning we checked out the front desk attendant told me we would be charged an early check-out fee because we didn't give them 24 hours notice. After I told her I spoke with the manager 2 days prior she told me she would have to "talk with the team" before doing anything and we would get our bill via email. The next morning I received our bill and they charged us for the night after we checked out. I called the hotel and left 4 messages with the accounting manager (I never received a call back) and tried for 9 days straight (to include filing multiple claims with Marriott Corporate) and they refused to refund me for the extra night and valet for the night. Their justification was that my car was parked in their garage that night (they must have a way to manipulate the valet time stamp) so they could not refund me for the night because that means we were at the hotel. I emailed both the manager and Marriott corporate my EZPass receipts (to prove we had left Boston the day we checked out) and they have yet to resolve this case. It has been well over 2 weeks and we have never received a phone call or email response from them. Save yourself a terrible customer service experience and choose another hotel! I would've never expected this from a Marriott.

Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

Absolutely love this hotel. Amazing location. Beautiful lobby with several areas to sit. Helpful,…read morefriendly staff. Our room was perfect. Comfy bed & sitting area. The thermostat was nice & the temp was easy to regulate. The bathroom was spacious & had great lighting. The shower was amazing. Great pool & gym too. We ate breakfast at hotel restaurant every day too. I will stay here again.

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

So we didn't stay at the hotel but we had breakfast there. We absolutely loved it…read more Inside is elegant and beautiful. I love coming here. Service was too notch as well as the food, you will not be disappointed. It's pricey but that's to be expected. It's worth it.