This place is so it disgusting it makes McDonald's look like a 5 star restaurant, I should have been warned by the visuals, Overflowing garbage cans in the parking lot with crows picking out of them, No customers in the restaurant at all, Employees outside smoking cigarets, Probly because they have nothing better to do because there is no customers. Avoid this place at all cost, How they survive I'll never know. read more

Pretty much the worst Burger King ever.... snotty kids working here who are rude and not very friendly... worst customer service

With every visit to this place, I'm more and more convinced that this is actually the worst Burger King in the states. Drive thru employees are rude, the food quality is horrible. I just ordered a whopper meal and a chicken sandwich, I got something that resembles a burger, with more mayonnaise than anything else. Mayo also on the top of the bun and a finger pushed through the bun. To be honest, I just threw this away. Also, the chicken sandwich was not included, so neither my wife or myself got to eat. They didn't mess up the drink that came with my meal, I was surprised. This place is just a waste of money, instead go to a gas station and get your drink and save $10. Wont be going back. read more

These guys dont know how to run a fastfood business. Need new management or pay your employees more. Something needs to change. Being asked to park the car out front even though there is no one in line behind me is a great example of how ridiculous they are running things. Then being forgotten where they asked me to wait even though nobody had gone through the line in 15 mins of sitting there. How do you forget the only customer there? Most of Bonney Lake must know how ridiculous these guys are to have nobody going through the lines while McDonalds regularly has 8 people in a line that moves very quick. Drinks tastse dirty most the time at BK. McDonalds I never have any issues with service or the food and drink. read more

Wow!! Wild monkeys could run a better place then this!! Seriously ! I thought it was the whining crew but I take that bad it's the management or lack of I should say, not only did they screw up 5 peoples order while waiting for mine they also messed up my order too!!! They had 3 different groups of people standing in line while they all argued in the back , one of the ladies in the back ran out crying probably because she she couldn't comprehend instructions on how to make a sandwich would be my guess.... Long story short - don't waste your time unless you enjoy watching the jersey shore try and make a sandwich read more

If I could give them negative stars I would. Today I ordered some breakfast sandwiches that were supposed to have sausage on them because my sister wanted one a while back and we missed breakfast. I pay, get home and my sister goes "there is no sausage on the sandwich".... So I drive back and ask them to fix it and the lady behind the counter was an older woman that looked at me and then decides to tell me that they were out of sausage. I asked her if she wanted to let me know that when I ordered it and she looks me in the eyes and tells me "well we didn't because we just put extra bacon or ham on it"... There was nothing extra on the sandwich and they charged me for what I ordered which was more expensive then what they gave me. She legitimately thought she didn't need to tell me they were out of what I ordered. They want $15 an hour to do their job wrong.. This place and the employees are trash. read more

Horrible service! Went through drive thru and ordered 2 bacon Kings with no bun and asked if it could be wrapped with lettuce(keto thing!). Instead of the GIRL kindly saying they can't do that, she snapped back and said they don't have lettuce only shredded lettuce in a rude tone. As we continued to order WE COULD CLEARLY HEAR HER breathe hard continuously like it was such a chore to take our order. I've finally had enough and cut the order short...To top things off THERE WAS A PIECE OF HAIR IN THE BACON!!! What're the chances. This Burger King has definitely lost my business! & i will warn my loved ones to stay clear. If you're not happy with your job or just having a bad day.....don't take it out on your customers. Have it your way?? I THINK NOT!!! read more

Burger King - a piece of bacon on a wooden table - Burgers Near Me - Bonney Lake, Washington

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Frequently closed when they're advertised to be open, and employees are often quite rude. If you're going to close early, turn off your lights so as to not attract the customers you will end up either turning away or ignoring. Thank You To Wendy's for being open when they say they will be! read more

This place is very friendly, quick, and clean. The staff in the kitchen stays very on task and seem to be very coordinated. The food is just like any other BK in the country. Overall a pleasant place to eat. I eat here 1 - 2 days a week as I work close by. It's nice to be treated so well here, it makes my lunch break feel just a little more resting. read more

Just wanted a quick lunch on a very busy day. Sat at the drive thru at 2:20pm for 15+ minutes only to receive wrong order, wet fries and cold! Didn't notice or check until back at work. Terrible service, paid for a meal I didn't get, cold and sloppy burger. If I could leave no stars I would! read more

Really upset! I had a long day and didn't want to cook, so I go to Burger King, because I normally LOVE IT, and have never had bad food service there. Well I will never again go back to this location, first they forgot two things from my order, so I had to go back, and then i get home and take the chicken fries out for my kids and they are burnt to the point they just break apart and are hard as all hell, the fry's tasted disgusting not at all how they usually taste, the chicken sandwiches my husband ordered were so saggy, falling apart and the Lettuce was so old and nasty, my whopper buns were stale, with nasty lettuce and it just tasted way off from my usual whopper. I call and of course they tell me if come back they will give me a refund, but I'm so tired that's why I went for fast food for the night, I'm not gonna go back now. I spend twenty something bucks on food that went in the trash I will never go back there again, possibly not Burger King again either I'm so disgusted. read more

Just wanted a quick and easy meal after a very long work week. Had to wait over 5min standing at front counter berfire i was greeted and could place my order. There was one other person in tbe restaurant, but the drive thru was super busy. Ordered a Whopper meal for myself and that was it. Fifteen minutes go buy, still no food. 20 minutes, still no food. 25min and I'm done. Get my money back. Worst service I've ever had at a fast food restaurant and this wasn't the first time. If you truly want fast food, don't come here. Honestly corporate should shut the place down until they can get the service up to the expected level. Won't go back to this particular BK ever again. Horrible, horrible, horrible service! read more

Need serious changes. There are just too many things that require improvements. They are not professional enough. Not with the service, and not with the food. It is fast food, so why it usually takes them so long? And even if they were quick, why it is not the way it should be? I have been here few times, never got what I wanted. Quick fast food, and get my order correct. read more

Wow! I can't believe I just got such awful Service and was treated so rudely because my three-year-old grabbed a short stack up the paper cups you put ketchup in? As I look back at the cashier once I sat down with my son she was blatantly pointing at me and telling her coworkers what my Son did? Again, wow! He's three.... are you paying for these paper cups lady? Every other person after me got great service and was smiled at and thanked but not me....... as I'm sitting here writing this the same cashier keeps staring me down so honestly I'm obviously not welcome, we will leave. read more

They have no idea how to make a Whopper. Not sure why I have gone back more than once, but I have. Each time I check to see if there is lettuce and tomato on the Whopper. They keep claiming they run out of tomatoes (more than once this has happened), but they don't tell you that and there is no discount for missing ingredients. This BK is 100 feet from a Safeway. Go buy some tomatoes! Never again. read more

Tastes horrible. Cold food. Shitty service. Pop sucks. Greasy French fries. Only good thing is... oh wait nothing is good

If I could give no stars I would. They used to be good at one point, now they're not. They must be understaffed and inexperienced. The wait time in both the drive-up and inside is 10 mins or more. The food comes out cold, the buns are chewy, and the fries are bland. I won't be going back to this Burger King again. I rather pay an extra few bucks to get a burger from Red Robin. read more

My order was wrong. I was treated rudely at the counter when I tried to get it fixed. Fast food is a rare treat for me. The staff here makes the fast food dining experience awful. Not going back to this Burger King or any Burger King for the foreseeable future. read more

One of the worse experience I have ever had at a fast food restaurant. Bad management horribly cold food. They skipped over my order twice to give the customer behind me third food. No apologies or anything to make up for this fact. read more

There are a lot of things great about it. Gourmet burgers with some kids popped pimples included! Would definitely recommend eatin here! Oh wait... No read more

Worst customer service. The fries are always cold. The employees are all yelling. Will never go back. Does not deserve any stars.

Continually serve the drive through first rather than those of us that choose to come inside. Slowest fast food service I've ever experienced. Been here several times over the years hoping service improves but it never does. read more

Be there two times in the last month both time they have got my order wrong. I will not be going back to this Burger King. New management doesn't seem to have fixed the issue with this store. read more

The Bonney Lake location needs serious Management help! We went there many time over the last 10 yrs and they would always mess up our order some how... We took a break for a couple years...thinking things would get better we tried again...It's become even worse! Didn't think it was possible. Last night we went through the drive through and was asked to pull ahead and they would bring our order to us. We were 3rd in line in the parking lot (2 more came after us). After waiting 20 minutes, we went inside to get our order. They were NOT busy at all. They were SO disorganized and all 5 people working there had no idea what they were doing or what they needed to do. By the time we got our food it was cold! Needless to say, We'll never go there again... read more

To all who live in Bonney Lake / Buckley area, if u have ever visited the Bonney Lake Burger King, I'd love to know your experiences. I just had a horrible one with them. I know that we are just customers, not worthy of the 18 to 23 yr old employee, and I know all we do is pay your salary and keep you from finding Pokemon, but if I pay 24. 00 for food from you...... I expect what I order, even if it is the dreaded extra mayo, I would like my food thru the drive thru to be under 17 minutes, I'd like the supposed shift manager, who walked up to me after 12 minutes of her standing there watching her cool, to come up to the window and say "sorry, he's new" turn around, not offer anything for compensation, hand me the food, sneer at me when I asked if there was extra mayo on my wife's burger (which there wasn't and her fries were ice cold as well as the burgers). When I called back, knowing that all I would get is attitude, told her to take down my number to have her general manager call me when he gets in on Tuesday. I was told by her that she would tell.him, but she had orders and couldn't.help me, nor should I talk to her like that. This is what I am willing to do miss shift manager from burger king, post this on yelp, the burger king Facebook page, the BK instagram page, every Bonney Lake Facebook site on here, Google, mybkexperience.com, and every other site I can find unit someone from these restaurants decides to start caring about how they treat the people who pay their salaries I am a 30 year restaurant owner/ manager who has fires people WAY MORE QUALIFIED AND CUSTOMER SERVICE oriented than the person that Burger King puts in charge of their Saturday night shift. Burger King always says they will do it your way, I'd just like what I ordered, hot and with no haste or waste, I mean, I'm paying for it... read more

Ok, just left there, kindle was using her phone while she was making orders, some one needs to tell her about germs on phones, I will never come back. Yuck get a clue on proper food prepping. read more

Worst decision making on their staff. Apparently their point of sale system wasn't working, ok.. Not the worst thing ever except all they can take is cash, again not the worst thing ever. However not letting you know when you order drive through then make you wait for 23 minutes in line then just and say "sorry" and laugh is a problem. The sad thing is I had enough cash except for .87 cents... Would of had not been a problem for me to even change my order of it was that important to them over .87 cents and their attitude. Worst attention to the customer or situation. Left with my money and nothing. 23 minutes gone. Wish zero stars existed. read more

So much for fast food! Just wanted a quick breakfast for the road waited 24 minutes for my order!

Every time we go there, they mess up the order! Not once have I driven away with the right stuff in my bag! Some one needs to train these employees ASAP!! read more

TBH I hate Burger King but each time I go it's just another thing that is wrong first it was "we only have whopper meat." Next it was "our milkshake machine is down" next "our computers shutdown so we closed for the night." Literally worst Burger King ever never go here. I will be calling tomorrow with a complaint. read more

Worst service ever waited 35 minutes after I ordered never got my food left without getting a refund because nobody knew how to do it then it took 10 minutes to get out of the parking lot because the drive-through was backed up that far read more

GiGi their so called trainer has no idea what good customer service is. We had to repeat our order 3 times and they still got it wrong. She wouldn't do the right thing and replace my order with what I had originally ordered, instead she thought the correct thing to do was to refund my money and then charge me extra for what I ordered in the first place. It somehow ended up being my fault in her mind. lousy attitude and couldn't care less. need to get rid of this cancer before the bad attitude spreads. Plenty of other options in the area. wont be back . seems the owner couldn't care less either with all the bad reviews. read more

If possible would give negative 7 stars, I don't really know why it's hard to one get an order right when you work at a fucking fast food restaurants.. and to discontinue the cherry icee ?? I am allergic to dairy so I got a coke icee they put ice cream in ??? The attitude of the staff there is actually sickening to me. When a place says there are open until 12 don't know why the staff thought closing at 10:30 was appropriate ... I would love to talk to the manger in charge! They can suck a dick. read more

It took 27 minutes to fill my order after I placed it. 4 burgers and 3 chicken fries. Unbelievable!!

This location has come a long ways I'm a regular until things got really bad drive thru has picked up speed and customer service. I understand things happen but I really like the new ppl on drive thru now read more

The food is either cold, or if you do get a warm burger it's been sitting under a warmer far too long. More than once I've thrown my order in the trash. I've read all the negative reviews and they are all spot on. The only worse drive-thru burger joint on the hill is the A&W. read more

Horrible service and the lady LISA has horrible customer service. I ordered, forgot my kids drinks, told her AT the window please 3 Apple juices..... she says we don't do add ons at the window, cmon your fast food. Then she asks us to pull around and wait. WAITED 25 Minutes for food while the parking lot was FULL of people also waiting for their food. I had to go in and get my food which I waited another 10 minutes in the lobby. Not appropriately staffed and horrible customer service. They were so unorganized. read more

Broken menu screen, out of many items, missing toy in kids meal, two of the employees went out of their way to ignore me (including the night manager). It was a weird visit. read more

This place has maybe got my order right once, out of probably 30 times. And you can tell they really don't give a crap. I'm surprised it's still in business. I wish I could give 0 stars. read more

Every single time we go to this location they are out of something. Every time. Then I am stuck in the drive thru and can't get out and have to go somewhere else because they're always out of something. Really, really irritating. read more