So thankful for Nicole! She immediately advises us when our…read morecargo arrives so we can handle fast storage. She is the BEST asset at Arco Storage, So. SF.

Julie greeted me when I got there and offered me a coffee, which I appreciated. She walked me…read morearound and helped me find the exact space I needed without any confusion. She was easy to talk to and made the whole process feel simple and comfortable. I was bringing in a couple of high value items from my business, so security was important to me. Julie took the time to explain how everything is set up and reassured me that the space is as safe as possible. She even showed me the security cameras so I could see for myself, which gave me extra peace of mind. Overall, she was helpful, straightforward, and made me feel confident about leaving my products there.

I needed a storage space and this place had some of the best prices around. I rented one of the…read moresmaller ones that is up on the wall and accessible by using the ladder. That was the cheapest option and enough for what I needed. They have an app that you can make payments on and set up auto payments. It has all of your account information so you can get in with a code or the phone. The phone didn't work most of the time so I had to enter the code. There is a secure gate and then 2 more secure doors that require the code so it's well protected. You can only access the area where your unit is, so if it not on the second floor you can't get up there. The main complaint I had was people never return the ladders or carts so it can be difficult getting your stuff. The first year was one price. After that it went up. The local staff were great about showing the units, signing up and then ending the contract. Good place for storage.

Stars dropped from 3 to 1…read more I rented this locker for roughly 2.5 weeks. I accidentally left my lock off the door, while my locker had nothing else besides my lock (with only one key) inside my locker. They immediately noticed this, as in 20 minutes later, and then they immediately closed my account, as in an hour later. I guess I needed to be immediately available to pick up my phone. At least they tried to call, and I completely understand what it looks like to see an empty unit in combination with the lock off the (closed) door. Not everyone is going to have such a wild imagination, as to give me at least until the next day to chime in to clarify. Maybe it was just what it was, where I needed to use my things I kept in my locker, while also accidentally leaving my lock and one key inside the locker but not on the door. My bad. No, they would not even refund their $20 lock, when I gave them the other key to it. Because, they of course tossed the lock. Lol

Customer service, gate system. Great location, thats about it. Gate works sporadically and if you…read morecall depending on who you get, they act like its no big deal.

Once you move in, they jack the rate. The positive reviews are fake. Rate went from $110 (intro…read morerate 2 months) to $136 to $149 to $179 to $259 to $179 (after I called) to $207 to now $277. The building is not temperature controlled, which is bad for the top floor (3rd floor) where temperatures in the summer can exceed 100 degrees.

I have used San Bruno Storage for years, mainly to store my comic books and toys collection. It is…read moreimportant for the storage unit to be dry with acceptable temperature regulation. San Bruno Storage is an excellent choice. No rot, no mold on any of my paper items. It is important that there is available parking outside at all hours, which makes loading and unloading more convenient. Restroom is available during office hours. Cargo elevator to save yourself some muscle power. Security is important, without disclosing the details lets just say I am happy with the security arrangements. Unlike those big corporate franchises, Lisa is a one person management department, which is the best management. She is the one that handles all the administrative work, answers the phone, replies your emails. The rent is acceptable. Give Lisa a call.

Of course all things good must come to an end…read more When I first signed on to them, they had only been around for almost a year and barely established. I have been a loyal customer for over 5 years but they no longer value my patronage. They not only raised the monthly rent multiple times (which is expected for inflation) but they also discontinued a discount that I had on my unit since they knew I would be a long-term renter. When I tried to negotiate a compromise, all I received back was pretty much a "Don't like it? Then get out." I hate businesses that don't keep their word. Very disappointed how they've become just like any other public storage location. =(

I don't know what happened with some of those who left bad reviews. We've used this location for…read more3-4 years. We had one unit for most of that time, added a 2nd 10X10 for the last 6 months as we were in the process of a move. What worked the most for us was that the place is secure, you can't get in outside biz hours, place is clean and there is comfort in knowing the cameras are there. Anytime we needed service we got it, either from the Manager Cammy or anyone working at the desk. In our time there we never had any problems with the basic functionality, like the elevator, or using our code to get in. We compared with other local units when we first looked and settle on Broadway Self Storage, glad we did.

When researching Storage Units in San Mateo and Burlingame I came across Broadway Self Storage in…read moreBurlingame, COMING SOON! I continued my search and never found a storage place that was convenient and clean enough for me. So when Broadway Self Storage opened in August I went to check it out. It is spotless. The best way to describe it would be to think about buying a used car. Even though it is clean and well maintained it is used. Compare that to a BRAND SPANKING NEW car. No mysterious stains, no dents, it is PERFECT!! That is how I felt when walking into Broadway Self Storage. I know it's weird that I had such a connection to a storage unit... but I am looking to store my furniture and personal belongings that I have spent money on. So I want it to be Clean. If you are looking for a storage unit... check them out! I am glad I did!

Gus what this place sold out the property and they will be closing by the first week of April 2022…read moreand didn't notify the manager and the customer until yesterday. Sorry to say that Amanda left about a month ago and I wasn't able to thank her for the work she did. Anyway, I hope she found a better place to work because they didn't even try to place her or offer anything or give her a raise years ago. Blessings, Bob

One star is too many. Had $40k+ worth of items stolen from a unit here and only received an email…read morethat my items might be compromised. Their dismal security was not even taken into account. Should check out tenants better and actually engage with dissatisfied customers. Rest assured I will never be getting a storage unit with them or anyone else ever again

I was buying a few packing supplies and both employees were cheerful and professional. I would…read moredefinitely recommend this place to my friends

Staff very helpful plenty of carts I like that you can rent a UHaul for them . It makes it easier…read moresince I don't have a car .

I know this business is closed down now, but Yelp is asking for a recommendation and I might as…read morewell get it over with. I got a space here back in 1998 when my mom dumped a bunch of fancy furniture on me that I wasn't ready to move into my house. After that it became a catch all for some random family heirlooms. It was around 2007 that there was a leak and they needed to move all my stuff to another unit. I was out of town for a business trip and gave them permission to move my stuff. I got back and checked it out and everything was fine. This is also when they got their first strike. One of the employees asked me where I was for my business trip. I told him and he looked at me (and my mom who was visiting) and while referencing the nationality of people from that country, referred to them as the N-word of that part of the world. Shocked, I looked at my mom who was shaking her head in disbelief. In 2013 I had changed banks and my autopayment from my old bank still got sent to them even though the account was closed. The check bounced and I went in there to give them money and let them know the autopayments would be coming from another bank the following month. The same employee as the 2007 incident was there when I walked in with my Asian partner. He must have recognized me and wanted to ask me about the check because he came up and said "SUMTING WONG!!" which was in reference to the check from the closed account. That took off another point. They lose more points for letting everyone that ever worked there smoke in the office and entryway. EVERY SINGLE EMPLOYEE. The original small statured man from 1998, to his replacement, to the guy with no filter... when they finally shut down and I had to pull everything out, they had a woman there watching the doors who sounded just like Marge Simpson's sister with a Camel cigarette hanging out of her mouth. The only reason they got 2 stars was because the rate never increased in 20+ years.

CLOSED for more housing! Not the end of the year I was told but the end of September! We just…read morehappened to go there to work on closing it out and someone mentioned us also waiting till the last minute. When we asked what they were referring to they said now it's closing October 1. The place said that they sent out three warnings that neither of us got?!! They couldn't find a contract to know if there was a deposit paid that was refundable. Before they told anyone else when we were there last June we also didn't get a notice that time... I had to run out and get a new storage place for my stuff before I figured everyone that has been there runs as well. Unfortunately more expensive but nicer, no rats or water damage from leaky pipes (you waived liability when renting). As you get off the freeway you see there is another storage place somewhere across the street so I suppose some people could have moved there. It's too bad everything small and private keeps getting ripped down for condos and apartments and more condos and apartments.... They never raised the rent though which was refreshing and they did not demand coverage by homeowner or separate policy like others.