Never in my life have I worked with such a poor excuse of a company. This company not only ruined my items, causing permeate irreversible damage, but they also scam you and charge you for fees and services that are unauthorized. Long story short, I had some items (including pillows) that I needed to have dry cleaned, but I wanted to make sure they could do it without damage and I wanted to know the price. MARK an absolutely horrible representative, and what seemed like the main and only point of contact for the company, recommended that I send the items for inspection and price quote. He said that was the only way and pictures won't work because they need to see the material. In short, I was provided with a list of my items that was NOT accurate and not what I had sent in. After several back and forth emails with wrong items noted such as pillows with tassels (that was a huge upcharge) I stated we should wait on the items until I had time to contact the company and confirm. This was because they kept sending me inaccurate items and prices and I was worried they had mixed up my items with someone else. Instead, the representative proceeded with cleaning my whole order and charging me for it in full. Almost $300 dollars for a few items. Shocking. I tried numerous times to call and email to figure out what had happened especially since there was damage to my items and the items I did not authorize to be tampered with were worked on and ripped open resulting in permeate damage to my pillows and their inside materials. After numerous failed attempts to both call and email Mark about the situation, I took it to yelp to get the companies attention and ask them to call me or email me back. And that got their attention... MARK called me and yelled at me and insulted me for posting a yelp review. He stated and emailed that it is not their fault that their employee missed my email not to proceed with my items and their mistake is still my financial responsibility. He even stated that he WILL NOT REFUND ME or WORK WITH ME ON THE MATTER because I wrote a yelp review designed to get them to answer and reply to me after numerous failed attempts. It is absolutely astonishing that a company would not only treat and talk to a customer the way but to ridicule, insult, and attempt to intimidate a customer due to a yelp review AFTER THE CUSTOMER TRIED TO CONTACT YOU CONSISTENTLY is astonishing. In the end, Mark refused to work with me amicably and has since ignored me never making the situation right or refunding me, or even attempting to make my customer experience better. My bank did an investigation and refunded me but it is appalling that a company would scam their customers in such a manner, damage people's personal belongings and irreplaceable items, and yell at customers, and speak to them in such an offensive and demeaning tone. while never offering an ounce of sympathy or concern for their reckless and negligent business practices. Please go to any other company and protect your valuable clothes, the security of your bank account, and give back to companies who genuinely love what they do and care about their customers. Butler Box, at this time, is not that! read more

Pretty good first experience, with some glitches - mostly a design and price issue. First the good: conveniently located. customer service is responsive (but only during business hours) Lockers are clean, well-maintained and located in well-lit and well-trafficked areas. While I haven't looked at my dry-cleaned clothes carefully, they look like they're in good shape and they were packed in a very nice garment bag. Needs improvement: They list all the lockers as available on the app, even the ones already occupied. So, I made the mistake of selecting a locker number, only to find out that that locker was unavailable. And there was no way to undo that selection. (So I had to email customer support.) The other issue was that it took me like 15 tries (no exaggeration) to open the locker when it was time to pick up my clothing. I followed the instructions carefully, made sure the number and locker were correct, and it would not work. Then, finally, after I waited a minute for the system to completely reset itself, I tried again, and it worked. But, it was pretty frustrating - b/c it was late and I just wanted my clothes so I could go home. Lastly, I think the price points might be a bit high, even when factoring in convenience. I was kind of irritated that they charge extra for dresses with linings - I don't think I've ever seen that. I used their first time promo discount, so it was a great deal for that first run, but I'm still figuring out whether I should use them for my dry cleaning this month, or walk a few blocks to a more traditional dry cleaner to keep the costs more manageable. read more

Easy, affordable and painless! The convenience of having an "in-office" dry cleaner is hard to beat. Their staff is super responsive via email. Most importantly they do a great job for such an affordable price. They clean a variety of difficult pieces in no time! Great service, fair prices. read more

Its very convenient, and the service is fair pricing. Really enjoyed the experience, and with covid working out good for us.

Love the ease of using ButlerBox at my apartment. Its fast, easy and they always do a good job with my dry cleaning. I havent taken advantage of the other services yet. read more

We have four of these boxes in my apartment building and they are the MOST convenient. I use them for simple dry cleaning--I drop off my things in a box (minimum $15 per drop) and get them back the next day without even having to go outside. You submit the order and pay on their app. Since I'm a lazy millennial, this pleases me much. Prices are fairly reasonable as well, and so far I have no complaints on quality. I'm sorry to say that I'm spoiled enough that I'll have to look for these in the next place I rent, sigh. read more

Love, Love, Love Butler Box! These guys always Underpromise and OverDeliver! Seriously! They say your stuff will be ready in like 3 or 4 days... but the turnaround is always much, much faster! They do my work shirts--they shine shoes... I am just now trying their "fluff and fold.... ". Will see how that goes, but if everything goes as it has... it expect it to be great as well. The ease of dropping off and pick up with their Free VIP Bag is really Amazing! Give it a shot... these guys are GREAT! read more

This is the laundry service provider that my company use. They have pick up/drop off lockers within my office so it is very convenient. Price is reasonable and turn around time is usually less than 2 business days. Whenever I have special instructions for a certain item, they always did they best to satisfy my needs. Customer Service were friendly and efficient, email or calls are responded quickly. If there are any issues with your order, they will work to resolve it quickly. I would highly recommend using ButlerBox for your laundry needs. read more

Love Butler Box! It's inside a building I work in and their service has saved me so much time running to/from the the dry cleaners. Been very pleased with the service so far and will probably try out their wash/fold and shoe cleaning service soon! read more

It's been a pleasure working with Butler Box! It's fast, efficient, and they are on top of it if something goes awry. The service is in our office building and we love them so much we're looking to bring them with us to our new location! Great job! read more

They lost my Hugo Boss jacket and I've reached out many times and haven't heard a peep back. Dry cleaning service was fine while I used it but I won't risk losing more articles of clothing. read more

I used this company once before for a couple of coats and it was good - my coats came back clean and my hangers were returned. So I figured I could trust them again with a bigger order this time. I was wrong. I put in an order for 5 coats (3 very heavy coats) to get dry cleaned. I hung them up nicely with good thick hangers. When my order came back, my 5 good hangers were gone, replaced with thin wire hangers that left dimples in the shoulders of my heavier coats. Also, every one of my coats was covered in bits of lint, hair, threads, and other crap. I'm not pleased with this at all. My hangers are gone, my coats have bumps in the shoulders, and I had to run a lint roller across each one of them to actually get them clean. The whole purpose of this service is convenience. But now I have to order new hangers just so I can hang my damn coats again. I should have just taken them to a real dry cleaner. I no longer recommend this place. read more

I got my last order back, I was missing the handkerchief from the suit and the suit had glue marks all over the fabric. A service that is supposed to be convenient suddenly becomes frustrating and Time consuming.!!! I got in contact with them they were very "polite", said they found it and I'll receive it the next day. 2 days later and they are returning a wrong item - something that apparently they lost from another customer!!!! I still don't know how they achieved that since they take pictures of the items and they could see that that item wasn't mine!! I'm still missing my handkerchief! Definitely not going to use their service again and I suggest you to not either!!!!!! read more

If I can give this 0 Stars I would. I use this service only once and my very first time they returned to me the wrong shirts that I had ordered to be laundry and pressed. On top of that, they wrongfully returned 5 button shirts instead of 7 that I had given them. They are not issuing a full refund; they are only issuing a credit to my account. To have a mix up the during the first use of service speaks volumes of the type of unprofessional manner they have. read more

ButlerBox is the best! It's super convenient having ButlerBox lockers at my office. I place all my dirty clothes in a locker when i get to work at 6am, place an order, and it gets picked up, cleaned and returned 48 hours later for me to take home. read more

I am constantly running through my gym clothes because I train and teach karate 6 days a week while also consulting companies in product. I come home and the last thing I want to worry about is my clothes, and now I don't have too... I want to super thank Butler Box, and also lol I think the people I roll with in wrestling and spar with on a daily ...want to thank Butler Box for really making a constantly clean lifestyle something we can all take for granted. Can't wait to see what other features they add :-) Keep up the awesome service! If you are obsessed about fitness and also have a serious day job, this is a lifesaver. Kalman C. read more

I moved into a building that uses Butler Box and I thought I'd try it. The service is great - convenient, efficient and reasonable. I love being able to do the transactions online and not have to drive, wait, pay, call, etc. The dry cleaning and laundry have been done very well and the clothes are returned without those little annoying paper tags or extraneous packing materials. Kim K read more

I don't write reviews but I feel compelled to write one about butler box. This is my first yelp review. They are the best cleaning service ever. I was skeptical at first since I like going to a physical dry cleaning store. However I am a convert. They are prompt and keep you apprised about the status of your clothes. They really take care of your clothes. They are also very responsive if you have any questions. read more

ButlerBox is so conveniently located in my apartment building and the turn around time is so quick! Their lockers look much fancier than the other "comps" and I feel more secure that my pricy clothes will not be missing/stolen. The cost is about a little over the average I spend on dry cleaning, however without having to drive to the cleaners, I am willing to pay few more bucks. :) read more

So Easy and So Helpful. Even during Covid, quite excellent service and very reasonably priced. I've been using them for almost a year, now. read more

I love the convenience of Butler Box, it's easy to use and reminds me of Christmas, because magically clean clothes appear and I didn't have drive to drop-off/pick-up! Heck, my "to-do" pile of dry cleaning is finally getting some action! read more

Butler Box is an amazing service! The customer service is 10 stars and so is their work. Its so convenient to just head to your car in the garage, drop your keys, and a couple of days pick it up! Love it love it love it!!! read more

ButlerBox is extremely convenient, I have been able to get my dry-cleaning turned around in 3 days. There are helpful support people working and respond fast. I would recommend this service for your next cleaning need. read more

I love ButlerBox! We have them in our building, and since we had our baby, it's been a lifesaver. Clothes are cleaned and returned with a quick turnaround without all that hassle of driving to the dry cleaners. Why didn't I think of this??? read more

First class service, they pick up from your location via ButlerBox. I used their service now for the last 6 months and very pleased with the quality of dry clean and laundering; they are responsive to my needs and correct any problems. Goods arrive back in their hanging bag and shirt nicely folded and boxed. read more

Simple and painless! Really enjoy finding services like Butler Box. There should be more companies like this.

I moved into my current apartment building about 16 months ago and started using ButlerBox. Since then I have been in love with the service. I literally place the items in the box on Monday morning and they are returned by Wednesday. The service is amazing and I appreciate the different specials they have through the year. read more

Always reliable and very pleased with the service. Extremely convenient and great value for the price!!! I love not having to drive & park somewhere to dry clean or launder my clothes, nor spend the time ironing and folding, etc. read more

I've been using ButlerBox for the past 5 months when they started servicing our office building. In addition to using them for dry cleaning, I signed up for a monthly wash and fold plan that they offer and now never have to clean my clothes. Recently having my second child, ButlerBox is a life saver! read more

I have been using butler box for almost a year and I couldn't be happier with their service. First off, the convenience of dropping it off where I reside and having them come to me. Secondly how timely they are with everything. It takes them about a day or two to return my items and I don't even have to leave my house. My clothes has always came back amazing!!!!!! Thank you ButlerBox! read more

Love using their service it's quick and they have great communication! They take pictures of your clothes so you can keep track of what you are sending. read more

Love ButlerBox! I've used many times and never had an issue with service/quality - always a fear when sending your often nicest clothing off for cleaning. Another big bonus is that the pricing is so reasonable especially considering the added convenience of pickup/drop-off. One of the biggest challenges with dry cleaning in the past for me is that most places aren't open at times that are convenient with my work schedule, but with this locker system that has been totally solved. Thanks for an all-around great service, ButlerBox. :) read more

I used it for the first time a few weeks ago. My clothes were cleaned properly, labeled and I even got pictures of them so I can now have a digital inventory of my clothes! The bag was super fancy too. I do feel a bit pampered which is nice. I also don't have to waste time driving to cleaners and waiting in line. They also happen to use my favorite cleaners anyways so I trust their work. Highly recommend it if you are a busy professional or parent who is constantly on the run. They have many locations in Miracle Mile / Beverly Grove / Hollywood area. I hope the open a few locations in Westwood and Santa Monica. The more the merrier for convenience. read more

So convenient and user friendly! Can't wait to get my items back. Prices are competitive and comparable to a local dry cleaner without the hassle of having to pick up or drop off on your own time. read more

I like this dry clean service... I've used Butler Box a few times now... These guys offer a great service that is so convenient and accurate too. I leave my clothes in a secure locker, I get specific updates throughout the process and then I receive my stuff in a timely manner (usually within a couple days). Saves me time and energy to do other stuff -- love it. read more

ButlerBox is so easy and convenient! There is a box in my office building so I just drop it off in the morning and often pick it up the next day. The dry cleaning always comes out looking fresh and crisp. For all the convenience and low effort on my part, the prices are extremely reasonable. It's such a good value, and I highly recommend it to anyone! read more

Yay Butler Box! What a convenient way to do dry cleaning and laundry. Customer Service is great, app is cool, quality of the cleaning has been amazing. Would recommend to everyone. Hope you get one in your building or near by soon!! read more

I am so happy to have ButlerBox in my building. Most dry cleaners close before I get home from work, so it is a big hassle to deal with my dry cleaning. ButlerBox makes the process hassle free! read more

Great service! I only use it when my laundry facilities are down for repair. Wonderful experience. I hit my head on the locker though; I think I was too excited trying to get my clothes out. I loved it still. read more

Excellent service. They got my dry cleaning back in less than 2 days and are very good about communication. I'm very picky about my dress shirts getting cleaned and I was extremely happy with the results. The prices are low for delivery and the quality is exceptional. read more