10/10 experience here ALL around! Exactly what you'd wish modern-day car buying to be. Incredible service, beautiful showroom, the product (Polestar 3) is absolutely stunning, and efficient and transparent purchasing process. Kevin at the Marin center knew how to provide a seamless experience and made the unthinkable happen in locating what I needed and delivering it same-day. Michael did a fantastic job with a product demonstration, making sure I was well acquainted with the Polestar 3. read more

Polestar Marin - Car Dealers Near Me - Corte Madera, California

I was lucky to work with the team at Polestar Marin. They were awesome. I test drove a CPO Polestar 2 and really liked it. The options and color weren't right though. They took note of exactly what I wanted. Not too long after they got back in touch. They had the opportunity to get my perfect car at auction. It was a better price, and lower mileage than anything else I had found. The rest is history and I couldn't have asked for a better experience. Big thanks to the crew at Polestar Marin! read more

Just turned in our leased Polestar 2 ( end of lease, loved it though) for this awesome Polestar 4. Great ride! Napa leather interior. Super comfortable high performance car. Highly recommend...! read more

Polestar Marin - '26 Polestar 4...just leased. Awesome - Car Dealers Near Me - Corte Madera, California

I recently purchased a used Polestar 2. I typically dread car dealerships, but Henry made this experience simple and stress-free. My partner and I were able to go for a test drive by ourselves (Henry added a great scenic route to the car's navigation system). We noticed a small issue in the trunk. Henry found a quick resolution, so we were able to drive the car home the same day without having to return. The longest part of the whole process was detailing the car and topping up the battery. 10/10 would do it all again! read more

Came by to check out electric vehicle options. Kevin and David were great. They greeted me when I came in and answered all of my questions and allowed me to poke around all of the cars at my leisure. The process to order a vehicle is very straight forward and the vehicles aren't being marked up which is great! The showroom is very clean and inviting. read more

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Fantastic experience leasing a Polestar. The staff, specifically Kevin Martinez, was extremely helpful and knowledgeable about the vehicle and set up. 10/10 would recommend. read more

Thank you for the detail here on process. A few points of clarity here: - Some of what Courtney and I brought up are not gaps in communication. I would classify them more as dishonest responses. - Other issues we've brought up were either laziness or a lack of commitment to high standards of customer service There's a difference to us between communication issues and basic standards of customer service or empathy. We didn't want to resort to a public forum to do this (again, cue my lack of Yelp usage historically in general). But this appears to be the only way to generate any sort of response from you guys. Limited LITERALLY to what is publicly visible since you will not respond to direct messages following up. Courtney HAS reached out via direct message to you as per your Yelp response to reach out to you so that you can help remedy the situation or talk to us. You haven't responded to multiple direct messages over multiple days. It seems like even your general manager cannot be reached either although your customer service department (SURPRISE!!) redirected us to him. Are you sure you understand our frustration? read more

The hubs and I have been without a car since April 2023. Four months later and we just could not decide which electric car we wanted. The hubs finally convinced me to check out the Polestar. Unfortunately, the closest dealership was in Marin. We decided to make the trek out there sometime in August. We arrived as soon as the dealership opened and were the first customers of the day. We were greeted with warmth, knowledge, and patience as we asked many many questions, requested for a test drive, and went over different options. My family and I were thankful that John Brewer was there every step of the way. As large purchases make me feel uneasy and not readily able to commit, John made sure not pressure us to make any decisions that day. As I continued to drag my feet, tired from the drive, hungry, and anxious that I was making a large financial commitment we decided to take a break and talk it over at the Restoration Hardware Restaurant conveniently located across from Polestar. After careful consideration (and a deal happening until the end of the month), we decided to pull the trigger and go for it. John was there every step of the way with car options. The customer service we received that day was amazing! At each step, John walked us through the process. What I loved about this experience is the free shipping. With other electric cars there is an associated fee if it is delivered to your home or the closest dealership. John was the guy who actually delivered the car to our home! Yes, he drove from Marin to Sacramento!!!! Talk about customer service. And he walked my husband through all the car things he needed to know and set up the car and our user names. The only concern I had during the time after we made a commitment was when John called letting us know that the car we committed to was the wrong version. At that point I was disappointed and felt like they were trying to pull one over on us. I honestly almost called the whole thing off. However, John was able to fix things on his end and we are now happy Polestar users :) The car: It's great! Its great not having to put expensive gas in the car. I was super scared to drive it at first, but with some practice I'm more comfortable with the one pedal not having to break business. My most favorite feature on the car is the 360 degree cameras. It's the best when parking. Charging the car at home has been a breeze as it takes a 120 regular vault plug. We have solar so I'm excited to use all the solar to charge the car. Overall, this experience has been great! We just received our plates and feel super official. I'm glad our first electric vehicle is with Polestar :) read more

Had an excellent car buying experience here. I got to work with Kevin, Jorge, and Diana. They were extremely patient and went above and beyond to make sure I found the right car for me. Can't say enough good things about them and would definitely be back again in the future. read more

Polestar Marin - Polestar 2 - Car Dealers Near Me - Corte Madera, California

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Polestar Marin and its team, especially Kevin, has been great! We stopped in by chance one day and explored the cars. We scheduled a test drive for the following weekend, and boy we're we happy we did. We were greeted right away, asked if we had any questions, and started to explore the cars. Kevin answered all of our questions we threw at him. We went home and placed our order for our now 2023 Polestar 2 with an estimated delivery of November. Throughout the entire time, Kevin was just a text message away for questions about the car and/or process. We managed to luck out and got a call 2 weeks after placing our order that a car with our specs was arriving, did we want it? We of course said yes and it was such an easy process to finalize everything. We liked the no-pressure, straight forward process to purchase and vehicles don't have any additional markup on them, which is a major bonus! Thank you Kevin, for the easiest car buying experience I've had! read more

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Best auto buying experience I've ever had! The Polestar Marin "Space" is set up to make it easy to sort through models and options. (The Polestar website is also easy to use.) A huge shoutout to Kevin who helped me through the journey, with no pressure whatsoever and patience to answer all my many questions. My first visit I had just a vague interest in an ev, and Kevin and the team took the time to educate me, no "have I got a deal for you today" nonsense! From there to delivery of the new car the process was seamless. Great dealership, team and car....Recommend 100%! read more

Polestar Marin - Car Dealers Near Me - Corte Madera, California

I love the Polestar 3! Love the car, the driveway, the technical aspects... can't say enough great things about the car. Also, Kevin (asst manager) was a dream to work with. Sincerely grateful! ​ read more

I don't know anything about cars. Mainly I think I don't care about cars? I need to buy one but it seems like everything about buying cars has been designed and implemented by people from the 1990s. Anyway, Polestar Marin is staffed by fun, outgoing people who know an awful lot about cars and generally do a pretty good job of tailoring their speech to people who don't know / care about cars. read more

Very polite and helpful employees, made the process of getting a car a great experience.

On Dec 26, I bought a 2021 Polestar 2 "Certified Pre-owned" with 15,xxx miles. The car fax was clean, and Polestar Marin mentioned no issues other than it used to be a rental. When first seeing the car, it looked good. No obvious issues other than the normal wear from it being used. I take the car home, and a few days later I washed it and that's when I noticed sanding marks on the driver's door from previous body repair that was done poorly. There are small pores from improper repair. I brought it to their attention and was basically told it was my problem (not verbatim). I have asked for copies of their inspection and have yet to receive anything. They also said that they rely on the Carfax which seems to me like they either don't do good inspections on their "Certified" preowned cars or they do none and say well car fax says its good to go. I say all this to say, make sure you get a thorough inspection and don't trust that you are getting quality just because it says "Certified" preowned. Also, the car is scheduled to go in for warranty repair on front right suspension noise at polestar San Jose, and they are not willing to pick up the car for service. Polestar website says up to 150 miles pickup and delivery, but they will not honor that. I'm 60 +/- miles from polestar San Jose and they will only do 20miles. Not impressed with the Customer disservice. Update Jan 23, 2024 I spoke to Polestar Marin's General Manager Diana Kennedy after Diana reached out on my Google review. Not really sure why Dianna need me to call if the conversation was the same thing. Polestar Marin will not help correct the issue. I asked for a goodwill gesture by assisting in the repair but they will not help. BEWARE AND PROCEED WITH CAUTION when buying from Polestar and Polestar Marin. read more

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As an update, I tried reaching out to Polestar to discuss my concerns (and followed up) but have yet to hear back. While I'm disappointed, at this point, I can't say I'm surprised as this dealership has repeatedly demonstrated that they only care about attracting new customers, and not keeping existing customers happy. It is incredibly unfortunate that I have to resort to blasting my concerns on a public forum to get their attention (I tried settling this directly/privately before my initial review) -- only to be offered lip service in return. Is disingenuousness representative of their "standards"? A car is a long term investment for many -- please be careful who you do business with. read more

We just had the best experience here! Michael helped us look at and test drive a Polestar 2. He was incredibly knowledgeable about everything from the technology to the design of the car. He was able to answer obscure questions that I had about the sunroof and various upgrades to the car. We were able to test drive it for as long as we wanted. They didn't give us a time limit which was nice because we were each able to take the route that they suggested. Michael suggested that we drive the car up into the hills of Marin to see how it handled. This was such a fun experience for us.The car turned out to be amazing and after sleeping on it for one night we ended up buying one! So excited to join the Polestar family! read more

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My family owned a 2021 LE P2 since 12/2020 and it's such a great car. It was the only car in the household, so I was looking to add another. Saw an excellent deal for a fully loaded CPO P2 online at Marin and had to jump on it. Being in the LA area, I asked John if they can ship it and they did so easily. Throughout the transaction, John was very courteous, accommodating, and quick to respond to our questions. It was a very quick and seamless process and took less than two weeks to get the car. 1000% recommend John and Polestar Marin read more

Polestar Marin - Car Dealers Near Me - Corte Madera, California

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The team there is amazing. I worked with John Brewer, who is a no-pressure, pleasant and helpful sales rep. He was always responsive to my questions and concerns. He worked hard to ensure my satisfaction. My experience was very positive. And this is in stark contrast to the San Jose location. Those folks were non-responsive and attempted to renegotiate a deal at the last minute. No one was available at the time of my appointment, they kept me there for two hours, and held on to the key of my trade-in until I demanded it back. If you're planning on buying or leasing a Polestar, save yourself some grief and go to the Marin location. Those dudes are the best!! Ask for John. read more

Worked with Kevin knee and was helpful throughout the whole process and made it quick and easy. Manager was also great as well and welcoming. Loving my new PS2! read more

I don't think I'll ever buy a car from a conventional dealer again. My husband and I took delivery of our new Polestar yesterday, and from start to finish it was the easiest and most pleasant car buying experience I've ever had. I was considering four EVs. I scheduled a test drive with Polestar, and John was assigned as my sales guy. He was personable, answered all my questions, and followed up later to see if I had any more questions. When John was off, Stephen stepped in to help, so they do a good job of making sure someone is always available to answer questions. One consideration was whether the car would have enough back space for our 80 lb dog, so I brought him on the test drive and everyone was super accommodating about that. The following week, I scheduled a second test drive with my husband, who is less tech-forward than I am. John did a great job of talking to Rob about the car in a non-techy way. We were sold. In the past, I've arrived at a dealership armed with research on on local pricing from Edmunds and other sources, knowing I would still have to spend a couple of hours haggling for a fair price. This was a completely different experience. The price is the price--no haggling, no hidden fees, no aggressive upselling. I ordered online, and the price didn't change from order to delivery. What a pleasure. read more

Purchased a CPO Polestar 2 from Polestar Marin back in November 2023. Both Joey Bauer and his manager Jorge Guzman were very helpful. I got the delivery of my car straight to my driveway at no extra cost, and the condition was exactly as described. read more

I have so, so many things to say about this incredible group of people, but Janice has a special place in my heart! She was the most fun to work with, and I was so elated to hear that after changing from a Snow P2 to a Magnesium P2, one became available within two weeks to the exact day I put in my $500 deposit. I love this group of people so much! Everyone has been so helpful with absolutely everything I've had to ask about the car. I truly hope that if you're reading this, you take the chance to consider helping the Earth by contributing to an all-electric future and try a P2! read more

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Worked with Michael M. He's been great from the moment we booked our test drive to the day we took delivery (3 months approximately). The process did take a while at no fault of the location, but entirely due to supply shortage and supply chain in general. Kept in contact throughout the entire process, answering all my questions, concerns and helping us pivot when we needed to. I would def recommend this location and Michael. He notified me as soon as the car was on site and we schedule the pickup. Pickup was a breeze. In and out in 20 minutes with all my questions answered. read more

My husband and I had a great experience leasing our Polestar 2. This is the first EV for us and the whole experience from test driving, discussing options, ordering our vehicle, managing our trade-in to delivery was excellent. Everyone was friendly, low pressure and helpful. Hats off to Kevin especially. He is very knowledgeable, thorough and patient. He spent a lot of time making sure the process was smooth and that we left knowing as much as we could about our model. We are very happy with our new car and highly recommend Polestar Marin. read more

We were helped by Kevin. He assisted us through the complete process and updated us regularly. Kevin also worked to find us a vehicle we could get into sooner (new order would have taken several months at the time). No games, he provided us with a couple of breakdowns and options so we could make a good financial judgement. read more

Thé i lu place to get your polestar. A different experience for car purchasing. All done on line prior to collection. You ca. Test drive to your heart's desire. And as we all know test driving an electric car will you make you instantly dislike your regular petrol car no matter how powerful and wonderful your chassis is. So why three stars ? Because it felt amateurish. The car is fine but the prep is mediocre and considering they are Volvo EV you would think they would know a thing or two about prepping. read more

A modern car shopping experience and service that lived up to the car. Last week Kevin expertly guided us from test drive to no-pressure purchase, exceeding our expectations all along the way. We went on a whim after seeing an ad for their lease deals (and we needed a new electric) and SO glad we did. Highly recommend the showroom, Kevin Martinez and of course the beautiful Polestar! read more

Not only did Kevin do an excellent job when introducing me to my new car, he dealt with my questions patiently from afar as I waited for my Polestar 2 to be delivered. Everyone I spoke to and dealt with at Marin Polestar was helpful and considerate. With such a huge learning curve, I'm sure I asked many mundane questions, and each individual, especially Jorge and Kevin, were always ready to help, respectfully, never making me feel silly for asking. I have to mention that having just bought my car, I was flummoxed at my first charging experience. I called Kevin and he patiently talked me through it. Thank you Polestar Marin, your were fabulous! read more

Excellent cars with super team. The folks at Marin Polestar were responsive, helpful, and great!

Volvo was my very first car in the late 80s and I made the switch to Polestar in 2021. It's the best car I've ever driven and I just leased another one after my lease was up. Joey Bauer was terrific at locating my newest model and even delivering it to my house and taking back my previous leased car. At this point I'm a lifer! read more

David and Kevin were friendly and quick when helping me to lease a Polestar 2. They and Kirk were also helpful in updating me with the most recent information on my Polestar 3 preorder. Absolutely amazing service, and amazing car(s) too! read more

These people are totally clueless about EVs. They are parking their sample car in one of three public EVGo spots. This makes the Tesla case, there are very few non Tesla chargers available, these people take up public spots to advertise their car, while limiting charger access. Maybe this is the pi brand they are trying to promote w an EV muscle car, that is slower than all Tesla's. Think twice if you want to charge anywhere but at home. read more

From start to finish our Polestar purchase was a pleasure. Kevin Martinez was a joy and very easy. All our questions were answered with honesty and a smile. Would recommend without hesitation. Thank you for the great experience and bearing with us. read more

This is one of the worst car dealerships I have ever stepped foot in. From first glance everyone seems nice, professional and eager to help but you come quickly to find that is not the case. I have tried to work 2 separate transactions from this place neither being successful. The staff is always too busy to help, they are rude and do not care about customers. I come from a background in working in dealerships and have never experienced such poor customer service. Kirk Dahl was the first to taint both of my experiences here. The disrespect and attitude he gives even in his emails is astonishing. I then switched to working with Jorge, at first this felt like a great experience and that he cared but quickly found out he was like the rest of the staff at polestar Marin. They made it very clear that they did not want to sell me the car that I ordered and ended up disrespecting my partner as well. They ran out credit multiple times. They told us the only way we could get a car from them was to pay cash and that Volvo and polestar financing would not lease us the vehicle. (Someone with an 800 credit score) at this point it was clear they were not interested in selling us the car. We requested our $500 refundable deposit back and ended up leasing a $75k Volvo which showed us that they simply did not want to sell us a vehicle. It's now been a month and a half and I still have not received my $600 refundable deposit from them even after multiple attempts to reach out. If you are in the market for a polestar. Take the extra time and drive to the San Jose store, they are much kinder and willing to help. read more

Most excellent sales team here. Kevin Martinez took great care to make sure all the mass of information that goes along with buying a car is clear and concise. I highly recommend visiting this showroom. read more

We purchased a Polestar in July 2022 and got rid of it (at a significant loss) within 9 months. It was an over-priced, under-developed and disappointing experience. Some things to consider before throwing down: 1. Our car lost 50% of its value with only 10k miles. We asked Polestar Marin to buy it back and they told us point blank there is no re-sale market for used Polestars. So after paying $75k for the top trim, they offered us $38k. When we attempted to trade at other dealers who would call Polestar Marin to ask for a a value and it kept sinking lower. Ultimately we traded the car at a loss and it seemed true--no one wants a used Polestar. 2. Polestar promised a lot during the buying process (easy service, concierge if there are issues, etc). None of this came to fruition. When I scheduled an appointment at the Volvo service point in San Rafael to have multiple issues investigated, the service center was booking appoints ONE MONTH out and couldn't offer concierge service. I had to rent a car. Additionally, my car was at the service center for over one week and was returned dirty and not fully put back together. They agreed to credit me a signifiant amount in an apology. It wasn't the white glove service Polestar promises during the buying process. 3. Polestar's customer service is disorganized and unresponsive. When we call or emailed support, it would sometimes take days/weeks to receive a response. Often information is conflicting. Communication with Volvo financial services (Based in Mobile AL) was similarly disorganized and they have still yet to credit us for apparent over payment of the account claiming they "don't have records." They've requested we "fax" them a letter requesting a refund. I haven't seen a fax machine since 1996. 4. The car looks great, but unfortunately its internal systems felt rushed to market. The driver assistance features continually malfunctioned on the highway, I had the brake discs and rear parking brake replaced within three months because they were faulty, missed work multiple times because the charging schedule doesn't function, had to reset the tele-comm module on a daily basis. The power in the engine is great, the handling is like a dump truck. And the range that Polestar advertises is under absolute best conditions. We travel frequently long distance frequently to Northern CA and would drain the battery entirely traveling 165 miles. Think about that 256 mile range reduced to just 165 miles. When we expressed all our concern and frustration to Polestar they didn't respond. Stephen at Polestar Marin wasn't helpful. In the end, we lost a lot of money on this car. Check out the Polestar user forums before purchasing and purchase with caution. read more

My husband and I received our brand new Polestar 2 last week and couldn't be happier. Michael provided wonderful customer service throughout the whole process. He is courteous, honest, direct, thoughtful and super knowledgeable. We highly recommend Michael and Polestar Marin! read more

Had a great experience finding the right car and completing the deal. My rep Marvin went above and beyond to make sure the trade-in transaction was painless. Highly recommended. read more

Polestar Marin - 2023 Polestar 2 Jupiter with Plus, Pilot, and 19" wheels - Car Dealers Near Me - Corte Madera, California

John Brewer with Polestar of Marin was amazing! Our journey started 8 months ago during his first week on the job. From the start he was informative, personable, and very responsive. I knew I wasn't getting the car that day and it was the start of my shopping journey. I was very upfront with John and at no point did I feel pressured. Every question I had, John had an answer... and I had a LOT of questions. The other day I decided to try again with my number one pick car and I reached out to John again. We picked right back upwhere we left off, he answered one hundred new questions, and we came to a deal. Today I drove home in my new 2023 Polestar 2. Thank you John and Polestar of Marin. read more