"I had an absolutely wonderful experience at Zupas today. The food was fresh, and prepared exactly the way I wanted it. Every bite was outstanding! What made this visit especially memorable, though, was the exceptional customer service. One of the gentlemen on staff went above and beyond by helping my client from the table, assisting them in standing, and even helping us safely get to the car. His kindness, patience, and genuine compassion were such a blessing and truly reflected what great customer service should look like. It's rare to encounter that level of care and generosity these days. Thank you, Zupas, for not only serving excellent food but for treating your customers with such dignity and respect. We will definitely be back!" read more

HORRIBLE service ..... If I could give a 0 on rating I would. My wife submitted an order from zuppas via door dash at 10:58 am with an eta of 11:29. Dasher waited and waited and waited finally they let her know the didn't have the chicken soup we wanted due to being sick. So we had to then pick a different soup. 12p Dasher finally was given our food to deliver by 1230pm. Each experience we have had 3 times now has been horrible. The service time and not getting our order correct. Don't order from this location. Never will we order from this location again!!!! read more

Amazing spot for a fresh dining experience!! We are Ca natives so Panera would be the closest equivalent BUT Café Zupas far exceeds the quality & taste! We ordered 3 of the combos (choice of 1/2 sandwich, salad or soup) all were fantastic. The sammy's were yummy & toasty. The soups seemed homemade vs pre-packaged. And you are treated with a little chocolate covered strawberry for dessert!! Service was informative (since this was our initial visit we had questions re: the ordering process) The dining area is a little sterile however it bodes well for a clean feeling. It could have a bit more homey feeling to the dining area altho that doesn't detract from the quality & freshness of the food I recommend this café to anyone looking for a quick fresh delish healthy option read more

Café Zupas - BBQ Salad & Corn Chowder + the Premium Chocolate-dipped Strawberry - Soup Near Me - Phoenix, Arizona

I decided it was a Zupas kind of day and went over to grab lunch and the service was Fabulous! Malia helped me with everything I asked for and did it all with a smile. This was a service SUCCESS in my book. I will certainly be returning to this location :) read more

Cafe Zupas is located in the Desert Ridge Marketplace. Service was great today. I asked about the ingredients in two different power bowls. Staff were well versed in both bowls. After the descriptions, I decided on the Southwest power bowl to go. The bowl was made quickly and without incident. The bowl includes. Mixed greens, corn, olives, avocado, chicken chunks, tomatoes, pepitas, black beans, rice and goat cheese. The trademark comp chocolate covered strawberry accompanied my order and off I went. I had a portion of the bowl for lunch. It was fresh and delicious. I liked all the combinations of ingredients. I would definitely order it again. Shared parking lot. read more

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Easy to place order, very nice staff, food was delicious! I cannot say enough about the wonderful people who helped us!

Since moving to AZ, I can honestly say I love Cafe Zupas and would have Cafe Zupas over Panera Bread or Boudin ANY DAY. The setup is quite similar to how you would order at Subway. You order your soup/salad/sandwich and you get strawberries for dessert and a side of bread! The portions are quite big and do find myself sharing a meal with whoever I'm going with most of the time LOL. I've tried most of their soups but mushroom bisque & lobster bisque are my go-to's! In terms of salad, I love their mango berry or the all berry-flavored one! If I'm feeling guilty, I go for the brisket grilled cheese but their Mediterranean chicken is a good, light and flavorful option! And if you're feeling more guilty... their Dubai Chocolate Strawberries is a must!!!! read more

Disappointed with whole experience today. I got the chicken enchilada soup which was largely just broth and it was barely warm. I ordered a small fountain drink and when I came around the corner I saw that they didn't have the normal refresher drinks or Italian sodas and I don't really drink the soda from machines. Several disgruntled customers in waiting area that had been waiting for their orders. Plus dining area was a mess. I loved this place but will have to pass from now on. At least this location. read more

Café Zupas - Empty - Soup Near Me - Phoenix, Arizona

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I bring my grandma here and she loves it! She always talks with Emma at the register and Emma is very patient with her and treats her with care. Food is always on point and the lobby is always taken care of. Thank you Desert Ridge location for keeping it 100 for us! read more

We had sandwiches catered from Zupas at work, their sandwiches are so delicious! My favorite sandwich was the Italian club on their nice soft bread! Perfect lunch. read more

Café Zupas - Italian Club - Soup Near Me - Phoenix, Arizona

Wow! Total service failure. I got a large lobster bisque which was not hot. I asked if they had a way to heat the soup, but they just served me a second bowl at the same temperature. I brought the second soup to the counter to get a refund: one employee was eating a salad at the register, another sipping her drink. They asked another employee to "test" the soup, which involved her tasting the soup, which her assessment was a shrug and "it's fine", not an actual test of the soup temperature. There was also no concern that the soup may not be at a safe temperature to serve. She said she would refund the soup, but not my drink. Why would I have a drink if I didn't have anything to eat? She begrudgingly agreed to refund the drink, but made a point to let me know "we don't normally do this." All I wanted was hot soup and all I got was an attitude. read more

What happened to this place? It's always messy, they run out of food hours before closing, and the topper was tonight we ordered the Lobster Bisque soup- everyone at our table said it was too salty. (We've been coming here for over 10 years!). I traded it out for the cauliflower soup, and it too was too salty. Such a shame, they use to have really good quality food, and they used to keep it clean! Quality of food had gone way down. read more

Skip the bbq salad and just go for the strawberries! Salad was just OK- but the strawberries- OMG!!!!! read more

Café Zupas - Strawberries with chocolate and pistachios - Soup Near Me - Phoenix, Arizona

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Service was a 0/5. Food was 5/5. The entire team behind the counter might as well have been half asleep. Zero motivation to move with any sort of efficiency. Haven't been to a Zupas in some time, but at least the food was as good as I remembered. Would only recommend ordering ahead here or stopping in if you have a lot of time to spare. read more

The food was good, and the chocolate covered strawberry was a nice touch, but unfortunately the bathroom was filthy. The service was fine.

i grew up coming here and it's one of my favorite food places in the mall, highly recommend if you're ever in the area

I've been coming to this chain for years and I genuinely like the food, which makes this more annoying than anything. I also haven't changed the way I order, I've been getting essentially the same things for years without issues. Lately, at this location, every time I try to make even minor adjustments to my order (and I'm completely fine paying extra), it turns into an unnecessary debate at the counter. Instead of helping or clarifying, it feels like I'm being argued with over small, reasonable requests. What's more frustrating is that during one of these situations, the manager was standing off to the side doing nothing to help while the conversation went in circles, until the poor new employee finally had to ask for assistance. That shouldn't be how customer issues or misunderstandings get resolved. The food is good. The experience lately has not been. read more

Avoid if you can. We got two protein bowls that literally had no protein. We ordered on door dash and when we called to tell them what happened they essentially said we're all human and make mistakes. I got on Yelp to see other reviews and this is far from the first time they forgot chicken and other ingredients in their PROTEIN bowls. This isn't a one off, the staff aren't trained and don't have any interest in improving. read more

This was one of the worst experiences I've been apart of in a restaurant. I'm not one of go off like this. Long story short don't come here if you want to see employees crash out on the job throwing their frustrations at customers and pick-up order recipients. It was a busy night but that's no excuse for poor service, food, and to top it all off I was missing half of my order. None of this was worth the money spent on top of the time wasted inside. I wish I could give this place zero stars it's one of the few that actually deserve it. I could go on and on but save yourselves the chaotic experience, just go to Panera bread you probably won't get yelled at in the masses for unknown reasons and most of all they'll probably care. read more

We come all the way down from Prescott Valley to eat at Norterra's Zupas. Never again. Hair in food and place a mess. read more

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When we think of ordering office lunch for a meeting. Cafe zupas is on everyone's mind. I went with their 2 combo of either soup, salad or sandwich. I picked mushroom bisque soup and a spicy chicken sandwich with a slice of avocado. We got a choice of bread and I picked wheat artisan. The main drawback is that food was ordered online and it took forever. Their service is super slow, so be ready to wait a good hour or more if it's a bulk order. The food arrived and we just barged into it. The soup is delicious and tasted fantastic. It's on the heavy side. I had the chicken which was equally tasty. By end of the meal I was super full. It came with a chocolate dipped strawberry and bread, which I thought is a nice add on. The whole thing costed about $16 which I thought was a good deal for a heavy lunch. Hope they improve on their timing and serve some delicious food quicker. read more

Café Zupas - Spicy chicken sandwich - Soup Near Me - Phoenix, Arizona

Quality salads and sandwiches without breaking the bank, at the Desert Ridge food corner. The place is neutral, but pleasant. Friendly service. read more

Café Zupas - Cobb salad - Soup Near Me - Phoenix, Arizona

Food here is always great as is the service. It's a great setting to take my son for an early dinner before practice and a good setting to knock out some homework while we eat. Special shout out again for the service here! Everyone is always very nice and helpful. I've read a lot of bad reviews about the service at this location but that's never been my experience. Menu prices are also very reasonable. read more

What a horrible service. I was told that food is coming out ad waited 25 minutes and had to cancel my order. They were not busy at all. What a joke I'll never go there again read more

I love Cafe Zupas! the food is so delicious. Admittedly, I have never dined in, we always get it to go. So I cannot comment on the atmosphere. However, the service is always great and our order is always correct. Soups are my favorite and right now those chocolate strawberries are a must try! read more

We love Zupas. It's one of our favorite fast foods in Minnesota. So I was happy to see one in the area when we were traveling. This place was a disaster. Kind of a mess inside the restaurant. What are the usual items that we get all the time five minutes later sorry we're out of Turkey. The turkey is frozen? OK how about chicken when you're out of chicken. we have ham. The family is not a huge fan of ham. But we went with it. So about 20 minutes later, the food's ready. Try to check out and the credit card machine reset every time I use the credit card. So luckily, I had cash. We were the worst part. Is the workers could care less. Not sure they had a manager on duty. 3/12. Anyways, we're not giving up on Zupas quite yet, but I might skip this location. Sorry. read more

Zero stars. Started when we arrived, we needed a clean table and there were none. Got a worker to clean one for us. Since we had small kids we asked for a menu and were told they only have them online. A young girl behind the counter, short with dark hair, tattoos on her arms made a snide remark. After order was placed we were told there were no chips and no fountain drinks. The food was definitely not up to Zupas standards. I've attached a picture of my husband's "bbq brisket" sandwich that had a tiny about if brisket. We will not be back. read more

Café Zupas - BBQ Brisket Sandwich - Soup Near Me - Phoenix, Arizona

They have yummy salads. I love that they let you pick and choose what you want in your salad. The prices are really good, too.

If I could rate zero stars I would. When I went to pick up my to go order it wasn't ready. I didn't mind waiting a few minutes but more people kept coming in for their take out orders and they all got theirs before I did. Had to wait almost 30 minutes to get my order and then when I got home I realized there was no chicken in my salad and I didn't receive the extra roll I purchased. Worst experience ever. read more

The food is good but the kitchen doesn't seem very organized. Door Dash orders are often delayed and in-person is usually ok. If I was the restaurant manager I would work on putting better systems (or maybe just less complex systems) in-place. read more

I love the concept but for some reason, I find their entrees very salty. I've tried a few sandwich and soup combos but all let me down. Their desserts, however, are a different story! I enjoy their chocolate covered strawberries and rice crispies. Their service is good but their dining room is not always kept clean. read more

We went to Zupa tonight. 4 employees standing around behind the counter & no one looked up or acknowledged us. Stood there for several minutes while they chatted amongst themselves. Restaurant not busy. No one else in line. We left. Nobody cared. I guess go there if you like to waste your time. read more

Their soups are super disappointing. I've ordered a variety of them and they are all so watery. A lobster bisque should not be brothy and watery. A southwestern potato soup shouldn't be a broth with no potatoes or chiles. The mushroom bisque is a bland watery, broth. There's no way these are "scratch made." It's like a condensed soup with too many gallons of water added. I love soup and am always looking for a place to go, but Cafe Zupas isn't it. read more

First time trying this place and it was just awful. We went on a Friday night around 7:30 and the restaurant was a disaster. It was dirty and all the tables were gross and not cleaned. We waited in line for a bit with no one in front of us, looked like they were trying to clean the back. The food was not fresh. We returned our soups cause they were cold and had zero flavor. My sandwich had nothing on it but a piece of ham and two little pickles. The only reason why I'm giving two stars is because the assistant manager (didn't catch his name but he had brown curly hair and was very funny and nice to us) was very professional and kind to us. I told him it was my first time and I was disappointed cause my sister brought me cause she tried last week and loved so much. Such a bummer. read more

Café Zupas - Cold and gross mushroom soup - Soup Near Me - Phoenix, Arizona

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We love this Cafe Zupas location! Their crew is always so amazing and on point with service. I bring my son in twice a week and they always kindly cater to his order. Food experience has been great as well. We'll continue to come back! read more

Have been coming here the past two years, always great service, food is always fresh & yummy! Great environment and cute outside seating area but we always get to go and they are on time waiting with our order ready when we get there! Definitely reccomend read more

Terrible. Waited over 20 mins for a to go order. If you are in a rush or have kids don't do it. Also, restaurant is not the cleanest.

I haven't been here in a couple years but I was heading home on a chilly night, so I was craving some warm soup. Ordered a pick up order; chicken noodle soup, Turkey avocado club sandwich, lobster bisque & steak n cheese sandwich. The ordering & pick up was awesome, quick. The terrible part- the quality/ value of the food. The soups were flavorful but very salty & expensive. The sandwiches (see photos) looked NOTHING like the menu pictures, they were tiny & compressed, kinda like a panini but more like they were sat on, just mushed! The size of the sandwiches were so small for $7 each. Just very disappointed with the product delivered. I don't see myself returning. read more

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The food is good and the staff are friendly. I am however disappointed by how dirty the restaurant appears overall. We were there at 3pm on a Thursday and there were very few patrons. There were 5 staff members standing around, one fiddling with balloons yet the dining room tables were dirty, dirty dishes piling up. The drink area was a mess, there is food and sauce splatters on the walls beside the two top tables, front glass door with hand marks all over it. If this area is this dirty, how clean is the prep and serving area?? If the staff has time to stand and chat, I would suggest picking up a cleaning towel a few times a shift and wiping things down. I have worked in restaurants so I know there's time mid shift to wipe areas down. It will be awhile before I return. read more

Used to frequent cafe zupas often but lately their quality is crap. Every time I go here there is no one inside and staff is only concerned about online orders or catering. If you go in person, expect to wait a long time before being helped and with no other customers around and the food to be not appetizing. No cheese on ultimate grilled cheese. Salads thrown together. They only care about catering orders read more