I normally don't write bad reviews and almost all businesses won't get less than 3 stars from me, they depend on rep. But this place is horrible. They lie through their teeth. Do not trust these lying crooks!! Yes crooks, I am not exaggerating because they are running ILLEGAL practices. You cannot trust these people. Here's what happened: - They did bait-and-switch on my trade-in values. - Told me a hard credit inquiry was a "soft pull" - They lowballed me on the car by lying about repair prices. - Tried to sell me the plug in hybrid Bolt, when I specifically told them I only wanted all-electric car. - Tried to sell me an overpriced lease. - Tried to get me to deposit $500 without any contract or refund agreement. Probably wanted to pressure me to buy it or keep the refund. Told me over the phone that they would do $1500 for my trade-in. Told me I'm would be meeting their "VIP manager". The guy was a sales rep. He had a fake smile and tried to pat my shoulder and talked about their "philosophy" about how the brand is founded on religious faith etc. Told me to sign a piece of paper for intent to lease if terms are agreeable. I was already serious so sure, that is tolerable. But... When the paperwork came in, they hid the terms under the paper and it said $500 and they told me a flurry of reasons about repairs being thousands of dollars. Serpentine belt change for thousands. Yeah right. They also said it would be $0 down but on the paper it said $2500. $500 is just insulting. The car is worth at least $3000 on KBB and I did a quote on repairpal.com It only cost $200-400. They are totally low ballers trying to make every dollar off you with no respect for you or your vehicle. They told me a hard pull was a "soft pull". I have proof by voice recording and will complain to Experian. Bait and switch etc. These are illegal practices!! Even if they lowered the price, I would not lease from them! They would probably try to get you on every single normal scratch as "damage" and con you every dollar they can. read more

Some people say 1 happy customer will tell 5 people about the experience and 1 unhappy person will tell 50 people; I am here to tell my 5 people about my happy service department visit at CAPITAL CHEVROLET'S GREAT SERVICE DEPARTMENT! I took my Chevrolet Truck in for check engine light and alignment. My Service Advisor Jake Buckley phoned me 3 times just like he said he would to keep me advised about progress of the repairs. Then they complete service and returned my vehicle exactly on day that I was promised I know that most people's service trips are a nightmare but this was an extremely well managed operation by CAPITAL CHEVROLET'S service team. Especially great job by Jake Buckley!! Please if you need service on your Chevrolet in the Austin Texas area go to Capital Chevrolet and ask for Jake Buckley! very satisfied customer! read more

First of all when I first arrived for my 8 am appointment, the serviceman claimed they couldn't find my appointment. Ok. They still got my service completed. But what made me so disappointed was picking up my vehicle today. I arrived. Was never greeted. Took initiative and headed to the cashier. Told them who I was and why I was there. Signed the forms and then headed to the restroom. Returned from doing my business and my car had been pulled up, key in ignition, left turned ON and driver's side window rolled completely down. Someone could have easily driven off and stolen my car, because I waited to see if anyone would even greet me. No one even acknowledged me or informed me of what was the end summary of the final results of requested services to my vehicle. No one even noticed or asked if I was the owner to this car. My family has been Chevy owners for three generations back. I refuse to go back to Chevy again. If I was a man, I would have been properly attended to. I hate to pull the race card, but if I was white I perhaps would have been attended to. The young college student was swarming with servicemen, and I probably have more money to spend than she does. Save your time and go to a corporation that values the money you are investing in and can provide you with the quality customer service you are most definitely worth. read more

Buying a car can often be stressful! Not at Capitol Chevy!!! Ernesto Acosta has helped myself and my family several times. He always gets us the most for our trade and delivers the best price for our new purchase. Thank you for always having such great honest customer service! Alex has the best team at Capitol Chevy! read more

I purchased my first car last year from Capitol Chevrolet and had an excellent experience (which seems rare compared to other people's car buying stories). Being my first time, I was terrified and felt like I had no idea what I was doing. The entire staff was wonderful and went out of their way to explain every step of the process. They even found me a few extra discounts I didn't know about through USAA -SCORE! To top it all off, they worked with my budget to make sure the payments would work for me and helped me get a low interest rate through their lender. I can't remember the name of the lady who actually did the test drives with me, but she kept us all laughing and put me at ease throughout the process. Side note--I got a flat on my way home from the dealership. Yes, within 10 minutes of buying the car, I tried to break it. I called Capitol Chevrolet up and they scoured through my warranty and helped me recoup the money I spent to replace the tire. They totally went the extra mile for me, and it was a huge help. All in all, good people, excellent customer service, and a great overall experience! My car is still working great and I know that if anything does go wrong, I can just call them up and they'll get me straightened out! read more

I took my 21 trailblazer in 2/20 because my check engine light came on dropped off my vehicle with service advisor Lafayette when it came time to leaving my vehicle for repair he told me that a small test was ran and it looked like it was inside the engine which was causing problems I asked a couple of questions to better understand and was responded with a very rude reply like as if I should have know or as if my question was dumb I let that communication go. I was told they were backed up and wouldn't be able to test my car 5-10 days and they had a waiting list for loaners 14 people deep. I proceeded to add my name to the list with the hope that it would move fast. I called the service manager twice and left 2 voicemails asked for them to call me back with my call back number the week of 2/20-2/24 I received no call Lafayette text that my car would be ready Monday 2/27 or Tuesday 2/28 latest. Tuesday 2/28 came and at 5:30pm I had still not received an update from the service team I proceeded to call capital and was transferred multiple times in my 3 time call one of those transfers was a actual service advisor when I asked about the update on my car he asked for my service advisor and proceeded to transfer me to Lafayette knowing that he had called out sick 2/28 and would not answer instead of proceeding to answer my question on my car. I decided to go to capital myself and find out what the issue was and why I was not getting answers. When I arrived I asked to speak to a service manager and lady in the service team went to the service managers room spoke to them and instead of coming out the lady grabbed Mercedes Simmons to further assists while Mercedes was very kind and pleasant with my current situation I couldn't help but be even more frustrated with the service managers actions. He didn't come out 1 time to address the situation he and the lady who went to grab him in fact were talking about my situation. While I am explaining to Mercedes my predicament she walks over to a desk and grabs my paperwork and in fact my car was ready and because my service advisor has called out I was not called or notified I told Mercedes while I can understand that someone has called out sick and sympathize that is where the service manager needs to take the initiative and make sure that advisors work is taken care of while he is out because like myself my car was ready and just sitting there in a stack there was no need for someone to not delicate the work or taken over it while he was out. While all of this is going on I glance up and see a gentleman in his office looking at the situation and hearing what's going on proceeds to ask if Mercedes is ok and when I look on the website it's abel Vasquez another service manager that did not come out and address me to hear and understand my concerns but just watched as it happen and allowed someone on his team to help me that is very unprofessional this is not the first time I have experienced capital's service department to suck majorly prior times this has happened to not only me but my father. As a person who worked for a dealership I have never experienced such bad service and makes me feel like changing my car from a years of Honda purchases to Chevy was a bad call on my part. When the team does not take care of their customers accordingly. Mercedes was very professional and my saving Grace. she definitely needs a manager title for your service team! read more

We purchased a truck from Justin Mayes. His professionalism and patience were second to none. We would highly recommend him as anyone's salesperson. Anxiety and stress is always high with buying any car but he was able to help keep it to a minimum. read more

I've never provided a negative review and have been reluctant to do so. After negotiating with Leo Palacios, Will Schnautz, and Lazarus Marquart, I felt compelled to share my experience. I wish I had read the reviews on this dealership before trying to work with them. I experienced the aggressive sales tactics and misleading representations referenced in other reviews. I'll post details of my experience later but the short story is that I had a very similar experience to those described by the other low reviews posted on Yelp and ultimately ended up wasting several hours. Think twice before working with this dealership. Don't be fooled by their frequent references to religion and values...these guys do not appear to be worried about the long-term reputation of their dealership. read more

No loyalty to customers here. We've spent thousands of dollars here over the years for various services on our 2 Chevrolet SUVs. We needed an alternator fix which was under warranty by chevrolet. They installed the new alternator but would not honor the warranty. When I say warranty, I mean I have a receipt from the alternator being replaced by Chevrolet. I would have done the work myself as alternator's are easy to work on. It would have been so easy for them - all that Capitol had to do was honor what their warranty to keep a loyal customer, instead they created an unhappy customer. In the future, I'll be taking my service needs to Henna or Champion. read more

I received an appraisal last Friday from this dealership for my 2014 Titanium Ford Fiesta. I got an estimate of $10,075 via email and a sales member called and said I would receive an estimate of $10,000-$11,000 even though I did not want to exchange my car. After taking the time to meet with the staff onsite I was first offered $5,000 and then $8,500. After my appointment I was pretty frustrated since my time was wasted and I expressed that they lied to me twice about what they were going to offer me. The sales person did not seem to care and I even contacted the manager and he never responded. I would recommend ignoring this dealership if they try to "offer" you a good deal. Obviously they just want to take advantage of people and waste their time. Shame on them! read more

Honestly, this review is getting 4 stars instead of 5 for only one reason - I HATE CAR SHOPPING. Happy to report that Tomas at Capital Chevrolet's Pre-Owned lot was extremely friendly, understanding and pressured us in no way at all. We purchased a used 2005 Chevy 1500 a week ago and could not be happier with the overall experience. I will definately return to Capitol Chevrolet for future vehicle purchases. read more

I bought my 2008 Silverado Texas Edition from Capital, and had a great, no hassle experience back then. But this review is about the service dept. A couple of years ago in Ft. Worth, in very cold weather, my truck got stuck in Park. Would start and everything, just wouldn't shift out of park. I was stranded at a gas station on I20. While waiting for a tow truck, it suddenly went into drive. I drove it immediately to a Chevy dealer in Ft. Worth, and, after full diagnostics, they couldn't find anything wrong. The problem never happened again, until last week. Last week, went out to my driveway when it was below freezing, and the truck started but wouldn't shift out of park. I called capital and asked if I could have it towed in for an immediate look. They said yes. Before calling for a tow, I monkeyed with it a little while, hoping it would suddenly solve itself like last time, and it finally did after about 15 minutes. I drove it straight to Capital to the pull up lane. They brought one of the actual techs out, Barry, who seemed like a veteran tech. He asked me some questions, hooked up a diagnostic reader, and concluded that it was probably a bad brake switch, though he couldn't be positive. Even though the idiot light said "service traction control". Even though I didn't have an appointment, they pulled it right in and changed the brake switch. That solved the problem, the lights went off, and I was on my way in less than an hour for under $100. Extra bonus, Barry commented that my brakes didn't seem right, which is correct. Midas screwed them up, even after I brought the truck back and complained that the rotors had not been properly turned, and they turned them again (see that separate review). It's a barely discernible "lumpy" feel wheel the wheels are stopping, but Barry caught it. I'll be going back for that repair another time. In summary, Capital Service Dept waiting area isn't flashy, modern or really even clean. It's an old school "shop", not a glitzy hangout, like Howdy Honda. But I have full confidence in the techs and will be returning again for service as they've won me over. read more

Service center has terrible customer service. Sarcastic attitudes from employees, as well as a general bad demeanor. Arguing semantics of corporate offices, that's a fun way of starting my experience. So we're not going to honor what we talked about on the phone? No? Ok, can I speak to the person I had spoken to? "Well, she's just an adviser also." So, I guess that's a no? Cool. Grab a manager then? Nope? Cool. Take 10 minutes just to bring my car forward. COOOOOOOOOOL. Garbage place, with garbage people. read more

We drove to Austin from Nashville, and as soon as we arrived, my check engine light came on. Ugh. My car is fairly new with less than 50k miles, so I wanted to get the dealership's opinion. Tony helped me and informed me that I simply didn't screw the gas cap on tight enough. I felt stupid but was relieved it wasn't a major issue. He reset the light and sent me on my way. The next day it came on again... Tony told us they were very busy and we'd have to leave it. I explained to him that we had to drive back to Nashville the next day, and I wanted to make sure the car wasn't going to break down on the way home. He squeezed me in for a diagnostic test and determined it was the catalytic converter. He said they wouldn't have time to replace it before we left but that it would be safe to drive. Thanks, Tony! read more

Service department is not staffed well enough for the amount of traffic it receives. You can be waiting for hours on a simple oil change

Went to get my oil changed and tires rotated. Grease hand print on hood (of white car) grease outside on passenger door, driver mat and inside of door. Air was not added to tires or PSI reset in interior. No updated oil change tag/date/miles. Left multiple messages for service contact and service manager. No returned call. read more

I love the pre-owed Suburban that I bought, but like some other reviewers, I have had a terrible post-sale experience. I bought my vehicle 6 months ago and after many calls and emails still have not gotten what was promised at the time of sale. I do not recommend Capital. read more

This is hands down the WORST customer service experience I have ever received. The easiest way to explain this is with a list of every possible way that this dealership failed. 1. The used car dealer who was assisting me in the purchase of my 2013 Black Chevy Volt was fired from the company. His service was so incredibly awful in the following ways: Not ONCE was any voicemail I left ever returned. Not once was any consideration of my time in the office ever taken into account. For one of many examples, when I had already waited well over two hours in their sales office for financing to come back with loan approval, my sales associate (now fired) told me he was going to expedite the loan approval process. Instead, I watched him walk straight onto the lot and begin selling a vehicle to another customer. In addition, the fact I even had to wait in that office blows my mind because all of these financing requests could have been made well in advance of my second visit to the dealership because all the possible loan packages had already been discussed. 2. When trying to price the car, the sales team had three different individuals offering me well over ten different payment options before allowing me to leave the office the first time. If you walk into this office, expect to spend at least two hours being sold on every possible sales package under the sun. 3. When trying to determine the purchase price of the car, my sales associate attempted to quote me a starting price that was $3,000 above the list price of the car on Autotrader. If you are going into this office, expect to be tricked into starting list price that is significantly higher than anything they actually offered online. Be vigilant, because Capitol Chevrolet will try to trick you. 4. When attempting to complete the work that was promised on the car, I was required to bring my car into their dealership not one, not two, not three, not four, not five, SIX times to get a simple backup camera added and a new front grill. In addition, the back up camera that was added to the car was not the camera that was originally promised by the sales representative that was fired, but instead a camera that was awkwardly placed on the rear view mirror with guidelines that were not dynamic (They did not move as the steering wheel moves). If you go to Capitol Chevrolet, make sure you literally write down the exact items you expect to be put on the car down to their placement, cost, expectations of delivery of services, and any other possible concerns under the sun. 5. After purchase, I realized that the windshield was cracked in two places on the passenger side. Because this is a legitimate safety concern, I requested that Capitol Chevrolet fix the issue. I was PROMISED by manager "A" that this issue would be resolved within the next day. Instead, the next day I was told by a manager "B" that this issue would not be resolved because, "They were already doing so much for me". How can someone bring a safety concern about a vehicle to a certified dealership, be lied to about the problem being fixed, and then told that they simply just don't care enough about your safety. 6. One of the times I left my vehicle with them for service I was given a loaner vehicle. Nice service right? Wrong. Not even two hours after I left the dealership with their loaner vehicle I received a phone call requesting access to that vehicle. Why? They had left another customers personal items in this vehicle, and now that customer was demanding access to the car. I was already out of town by this point, and told them they had to simply access the vehicle themselves. In true Capitol Chevrolet fashion, I never received a phone call back as to rather or not they ended up needing access to the vehicle. In addition, the vehicle interior looked like absolute shit, and may as well have been a garbage can for the previous owner. The fact that a customer would ever be given a loaner vehicle in this condition blows my mind. 7. As I am writing this review I am attempting to sort out the fact that my license plates and registration are well over a month and a half late. An individual at their dealership just called and said that I am "confused". What kind of customer service company EVER tells a customer that they are confused. It took me seven different calls today just to get an answer of rather or not my license plates had been ordered. 8. For every time that I went into their office, for every different manger that I spoke to about the vehicle, for every phone call I made that was never returned, I never once had someone simply admit their fault and apologize. Every time I entered the office I was ushered into a side office to avoid other customers hearing me voice my absolutly reasonable concerns. I was even asked by management to not treat them too harshly despite laying out all of the above concerns to them in my most recent visit. Never take your business here. I promise it will be bad. read more

We have 3 Chevy's in our household, none purchased from Capitol Chevy, but I needed my Tahoe services so I went there. I was VERY impressed with their service department. I really didn't have very high expectations, they went above and beyond for me, even doing some research to find that a part that needed to be replaced (an expesive part) was still under warranty. I didn't realize it was, and they certainly didn't have to do the service for free to bring it to my attention, but they did. For that, I am thankful and will definatley be back. THANKS CAPITOL CHEVORLET! read more

Straight deal, no BS. Outstanding service from my sales rep...8/14/2019 Let me begin by saying I bought a Subaru from these guys. They had one Forester in stock, a 2018 Premium XT and it was nice so I snatched it up but the buying process was as smooth as could be. My rep, Mike C. was a straight dealer - no BS. He did his best to sell the vehicle at his price point (that's his job) but when I advised him that I had a strict budget and gave him my bottom line, he honored it and ended the pitch. If you have ever bought a used vehicle you will appreciate the significance of what I just described. So, I bought the vehicle in about an hour and drove away with my new (used) Forester. After a day I noticed that the detail job wasnt quiet what it should have been. I texted Mike to advise him (asking for nothing in return) and he apologized, told me to bring it back and made it right. I returned the next day. They did an outstanding detail job on the thing. I feel like some dealers would not have answered my text because they already had my money but Mike was stand-up. If you're in the market for a used vehicle or a new Chevy, I'd most definitely recommend - specifically - asking for Mike C. Happy searching. read more

I took my Trailblazer here about a month ago to be serviced. After the better part of a week and numerous repairs later, I received the bad news that the oil pump was going out and the engine would need to be replaced. This would cost me more than the car is worth. The service tech I worked with was amazing and explained to me that it took repairing everything wrong with the car to figure out what the REAL problem was. But instead of charging me the full amount for all of the "unnecessary" repairs, which would've cost thousands of dollars, he charged me only a small fraction of the total because "it was the right thing to do." I wasn't able to get my car fixed, but they were honest and really gave me a big break. I really appreciated this and will happily recommend them to anyone with a Chevrolet. read more

Id rate this place a 0 if i could. No place to buy a car. Been paying it for almost 2 months just for it to be in services, ITS A 2020!!!! On top of that they have no lender vehicles, umm ok how am I supposed to get around. THATS THE WHOLE REASON I GOT A CAR! THIS PLACE SUCKS! read more

recently purchased my new vehicle from this establishment (Thanks to sales rep Juan Martinez) & the process was all under 3 hours! Walked in unsure, walked out with my dream Cadillac! With that being said my vehicle did start to have issues with the sunroof (of course since it's pre-owned) so I brought it in & was greeted by (Lafayette) which was very vigilant and straight forward with keeping me updated/explaining what was getting done to my car. Did have to wait around over a week or so since Cadillacs aren't a common service which is completely understandable but as long as it's done correctly, I have no problem waiting. Thanks to my warranty I didn't have to pay a dime. Now it works good as new. but since then, I've been a returning customer for my other Chevy car technical/mechanical services. Loyal customer!! Nice staff and never had issues with calling to schedule or tending to any of my concerns. read more

Very helpful and friendly staff! Especially Zane, Brian, and Chris were all amazing!! They made sure I had all of the information I needed, took time to learn what was important to me and that I received the best deal possible read more

*DO NOT* BUY AN ELECTRIC VEHICLE HERE. Classic high-pressure sales situation. While buying an all-electric Chevy Bolt, I was twice notified that the "oil changes" I was getting was a perk. Seriously, how tough it to have a Monday-morning meeting which tells the sales and finance person (2 people) that electric cars DO NOT need oil changes! Total scam. They tack on a $2,500 package which include oil changes on an electric car. The electric car was nearly out of batteries when I drove the car and it went into the low power mode on the test drive. Their charger was "wired wrong" and could not fast charge it. Also, they lost one of the keys for my car so I was given a half charged car because they had to disconnect it to reprogram the key. I had to drive over 200 miles home with a car that had ~150 miles of charge. These people will not let you leave the building when entering a negotiation. My sales person, who was literally a drill sergeant in the army, would not let me leave for lunch. Sure, don't let the customer leave because they probably never will come back (one of my regrets) but you don't have to be literally militant about it. The finance guy totally botched my loan. He made a slight change which "wouldn't really make a difference" and I ended up with something like a 5.7% interest rate instead of a 4.6%, which actually does make a big difference on a $41k loan. They also claimed the car had 12 miles on it when it actually had over 300. That's fraud. I emailed the sales manager with my issues about the sales process. He never got back to me. When one of the other sales people texted me, I told him about the email but was still ignored. Multiple sales people begged me to give them a rave review on the Chevrolet survey. It was kind of pathetic. There was one guy who was incredibly good. Carlos, the tech who helps you set up your car, was incredibly nice. He texted me on my 200+ mile journey home without a full charge to help me find a fast-charger. Unfortunately, since I was seven hours into my sales experience and eager to leave, I didn't get the full training experience of the new car. Overall, this place sucks. I would only go here if you were pitting other Chevy dealerships against them and they gave you a good deal. Buyer beware. EV buyer, especially beware. read more

BUYER BEWARE! If you are looking for a LEMON, this is your place. If you are wanting to purchase a NEW car, do yourself a favor and keep driving!! read more

The service department is so unorganized. Nobody can answer basic questions about how long a job will take. I was here to get a key reprogrammed. They know I'm waiting and they just park the car and then do nothing for hours. read more

Great experience overall. Would recommend to anyone looking for a used vehicle or even a new one. Ian was our salesperson and he was very honest and friendly and easy to talk to. Neal, the manager, was also very professional and has always returned my calls quickly. Also very friendly staff. My wife and I found an Audi Q7 on their used car lot and they gave us a great deal on it with an extended warranty as well as financed it at a very good interest rate. They also tinted the windows, at our request, with ceramic tint. Very accommodating with loaner vehicle while they tinted the windows and honored the warranty to fix an oil leak. Very satisfied! read more

Purchase experience was so-so - salesman was helpful, but wanted the whole "sit down with the finance manager" before we could talk terms. I called Apple Leasing, and had them buy the car for me at a discount, over the phone, in about 10 minutes. Service is also so-so so far. Apple gave me a card for $7 oil changes, which I plan to use, but Chevrolet sent me a coupon for a free oil change. That was nice, plus the dealership sent me an email when OnStar told them my car needed an oil change. You can click through and make your own appointment online - another plus. I arrived at my designated time, 8 a.m. on Saturday. There were 5-6 cars ahead of me in multiple lines, and no system for tracking who came in when. Deep breaths, I had a cup of coffee so I smiled and listened to NPR. Service advisor was very nice, and I also asked them to mount my front license plate bracket. After about half an hour, the service advisor told me there was a recall on my car's A/C programming and was it ok if they downloaded - I said sure, since the A/C had mysteriously started blowing warm air twice right when I got it. After probably another hour, he came out and asked if I had the screws for the license plate bracket - sure, they're in the trunk. Then I realized I was sitting there almost two hours more, and when I asked for my car, it was miraculously done within 2 minutes. Harumph. Overall, people were nice, facility was old dealer scary/rundown, work seemed to be done fine and for free, but no system for things happening - squeaky wheel gets serviced. read more

Johnathan Lindley went above and beyond to make sure we found the perfect vehicle. It was very very hot and he didn't make us feel rushed even tho we were all sweating. He gave me a fair price for my trade in and they have the best prices on new cars around. I am very happy with my new Chevy Trax, big shout out to Johnathan for making it happen! read more

I bought my car at Capitol Chevy in 2016, and I have ONLY taken my car to service at Capitol Chevy. All service including oil changes and preventative maintenance. They have been great. Great service. I really appreciate Capitol Chevy and recommend them. read more

0 is my rating for the service , they keep giving me the go around on my sons truck , he bought it brand new with the platinum warranty , he did all maintenance through their service department but they didn't tell him he needed to have his lefts torque at the first 500 miles , that he had the truck , he didn't get the paper work warranty on it either Alone with all the other warranty papers but the dealer source that the lefts where the lefts where installed from helped torque the lefts and aligned the front but the tires need to be replaced at someone responsibility!!! Capital Chevy dealership !!! Has to do a 24 hour again investigation on who is responsible for the damage to the tires!!! I was told not to drive the truck until the new tires come in , that's on back order 4 days , so I have to pay for Uber to take me to my sons house , busiest time of the day 3:45 pm , it took 50 minutes to get to my sons house ! Needless to say the truck is going to be at Capital Chevy Service for another week because we can't drive it , it will mess the new alignment and the tires are to dangerous to drive , So , I'm the mother trying to help , so my son doesn't have to miss work and expense of renting a car because they don't have any loner cars , so my son is using my car to go back and forth to work !!! I live out of town, 5 hour drive from Austin !!! It's not like I can come back and forth out of town , so now my son has a motor cycle that he has to spend more money to get it running , just so he can have something to get back and forth to work , that's a 50 minute drive to work , as a mother I will worry about him, it's dark when he leaves to work in the morning! He bought the truck with the new lifts and expensive new wheels tires from Capital Chevy Dealership!!!!! Just saying !!!!!! read more

Worst car buying experience EVER! We had great customer service while we were in the process of buying a car. But once we purchased the car, the sales man disappeared. The Truck I bought needed a light replaced , tail pipe to be re hung, tires replaced. Sales guy who i will not name said he would change the tires, fix the lights and hang the tail pipe. I purchased the truck and didn't get to drive it off the lot until a week later with two new tires not four like promised and the tail pipe being hung by very thin chicken wire. all this was reported to sales guy he would take a week to respond to any of my text so I had the truck for two weeks and notice that the breaks and rotors were squeaking reported to sales guy told me to take to service station a week later got that repaired and works great but had to wait for approval to have the other things wrong worked on. It has been 1 month and no call or answer from anybody getting rep[airs done. had to pay out of pocket to have lights fixed because I got a ticket for it not working and couldn't wait for the incompetent sales staff to call me back Once you drive out of the parking lot, good luck getting anything resolved. update: had to go in to pick plates up( never got a call that they were ready)drove up to sales guy told me to take to service station to get quote on repairs so did that got a call two days later that they will not pay for repairs and would go half on a door latch repair if I wanted it replaced.I signed papers for my truck late November and it starts falling apart in December text sales guy, get text back in January and still no repairs. this place only cares about meeting quota and who can be the biggest douche bag there. Only buy a vehicle here if you : A. Like being lied to B. Want to have your car there more than at your home C. Like getting a filthy vehicle back after not having it for more than 7 days. D. like being told that and I quote "big dawgs buy trucks and pay big dawg money" from a sales manager to try to get you to pay 700+ dollars a month for a year old truck. read more

My hubby and I were driving through, and noticed that they had a car with the exact options I was looking for, online. When we got there, we were upset to realize that the car was no longer on the lot, but still up for sale on the site. Luckily, Ben Arnette and the Used Car Sales Manager offered to find the car I wanted at Auction. Ben would call me regularly to update me on the status of the search, customer service which is unheard of now-a-days. Surprisingly, a dealership closer to our home got the car I wanted as a trade-in, and I had to jump on it because it's such a rare find. Ben did a great job of making us feel comfortable when we were on the lot, and was happy to hear that we found the car. We will definitely check with him first when we're in the market to purchase again. read more

I wish if I can give them 0 star. On Oct 12, 2021, I had an appointment with Capital Chevrolet to do a recall service on my 2016 Chevy Tahoe. I picked up my vehicle. I drove to a restaurant and could not lock the driver's side door. I noticed there is a damage to the driver's side door panel. I drove back to Capital Chevrolet, and I asked Hal what happened. He told me, the technician miss interpreted his note and he thought this panel need to be fixed (the technician actually broke the plastic panel). Hal said he would have it fixed. So I left my vehicle at Capital Chevrolet again. On Oct 14, 2021. I picked up the vehicle. But it was the most possible cheap way to fix a door panel. They added some glue to try to fix the broken broken plastic that holds the door panel together. I could see the glue in the seams. In less than 2 days, the broken door panel came apart again. On Oct 16, 2021 I contacted Hal again about this issue. Hal asked me again to drop it off, when I dropped it off I met with Jorge Rocha the service manager, and I explained to him that glue would not work on the broken plastic. Jorge Rocha said "this is a cheap way to describe it, this is a plastic welding. This is a $1,000 fix and I will NOT spend that money" also "I will have one of my technicians to fix it, if not, we will contact a contractor who is specialized in this issue but I'm not sure when he will be available". I picked up my vehicle and I can tell clearly see they fixed the broken panel with the same previous method, obviously, this method did not work before. I am not sure why Jorge thinks it will work now? Rebecca Abeyta has contacted me and promised me to fix what they broke. Today after more than 5 weeks, nothing has been fixed. read more

Poor Customer service. Bought 7 cars from Capitol Chevrolet, Austin Texas over the last several years. When clutch went out on Car #7 Capitol Chevrolet did not cover the repair. Eventhough assembly was due to faulty workmanship. When I refinanced the loan I got through Capitol, at a lower rate through my credit union, I was charged an early payoff Fee. When I complained to management at Capitol, about warranty and payoff I was told to file a complaint with GM. GM turned it down. GM informed me to contact dealership because each dealership is independently owned. Issued never resolved. A family member was working at Capitol Chevrolet when he bought this problem car #7. Car just broke down again Oct 2019. This is how Capitol Chevrolet took care of my loyal customer business. read more

Capitol Chevrolet is stupid as hell! But most importantly the CEO of Capitol Chevrolet. Service department doesn't know what they're doing. They are slow they just love taking peoples money and act stupid as if warranties don't exist. I thought Capitol Chevrolet loved helping people out but the service department love screwing people over. I'll make sure I spread the word and hopefully keep people from doing business with a dealership that likes screwing people over. Seems like the stupid CEO just cares about himself his money and not the consumer. I regret ever doing business with Capitol Chevrolet. read more

I never write reviews, but I can't let it just pass this time, just had my car fixed, great service and fast, Larry Sowards took great care of me and my car, I highly recommend this guy. Thanks Larry!!! read more

The service department never ceases to amaze. Joey and Ricardo are so courteous, professional and knowledgeable. They go above and beyond with impeccable customer service. My issues are addressed and I'm back on the road with confidence. With many service options out there I never second guess my decision to go with Capitol Chevrolet for all my service needs. Thank you Capitol!! read more

After spending 2k on rentals and ubers after drop off and waiting 2 weeks for a service engine light - personally making three visits, no return calls, texts or responses as promised and and shockingly no estimate was even prepared, I was asked to wait additionally for a recall on the airbag and decided to give up. Had I not come and got my truck, I fear it would have never been addressed - all as rental fees piled up b/c loaners are no longer convenient for the dealership. Nice folks, pleasant chat, but never followed up or took care of my repairs. Not sure what's going on, but I cannot afford this type of service. Our neighbors were the Nashes and we have been loyal to their brand up to this point. I am perplexed by the profoundly pleasant repeated incompetence. read more