We had a great experience buying an Audi Quattro 7 not only did it have low miles but our salesman was great Mr. Bock. We're sorry that we didn't buy the warranty but you had to buy it at the time of purchase so we declined despite his efforts. No time to research it. They would be wise to give the customer 24 hours to buy the warranty. I've heard so many bad things about car warranties but this is a good policy backed by carmax. The only thing wrong was the ashtray compartment wouldn't open or close so they ordered a new one and service lady Bertha couldn't have been more professional. It was ready the same day. read more

Received a quote on line from Carvana for my 2022 car that had 9400 miles on it and was in perfect condition. The quote seemed fair. I then went online to Carmax and had a much higher quote range but I had to bring it to them to see. I drove 30 minutes each way to Carmax and their quote was $4000 less than Carvana. When I told Carmax he said sell it to Carvana which I did just now. The Carvana driver was very professional and the procedure could not have been easier. I highly recommend Carvana. Stay away from Carmax. read more

We sold our car to CarMax and they gave us a great deal for his old the car was. The process was pretty quick and they honored exactly the amount they offered in the online quote. Erik was the one who helped us and he was friendly, efficient and offered great customer service. read more

Sold my mom's car for a much better price than we could get on our own. Very nice people.

This place is something else. Called in to ensure the vehicle I reserved would be there since I had an issue with these people in the past. Ignorant girl could not find it. Mentioned other vehicles in CA. Sje c8not figure it out. After 6 minutes getting no where with her I asked to speak with her manager. Gave me bs excuse why I couldn't speak to her manager and then she hung up. I called back and was placed on hold for over 13 minutes l. Just enough time for me to read the reviews about the useless Salespeople and the POS vehicles that they sell at this location. I don't know what it is with CarMax, but these employees have the worst attitudes. They are incompetent . you lost my business! read more

Worst car buying experience ever. Briana was the first salesperson we dealt with she was super friendly and got us in and out with no hassle. Went to trade the 1st car we financed with her within 11 days because we had found a newer version but it was in Cali. So we paid $99 to have it shipped here and trade it out when it arrived. A few days later the car arrived but Briana wasn't going to be in so she said we can go in whenever and someone would help do that trade. This is where it got so stressful and was an absolute mess. We went in and explained the situation to William (Bill) Kennedy he let us test drive the car before we started the paperwork all over again to finance it. It was a little late but we ran the credit and got approved so the easy part was over but what excuse he gave us was that the banks close @ 8 and we would have to come back tomorrow in the morning to finish it and he would set up an appt with Briana who would be in @ 12 to help us. It felt like he just wanted to get out of there because prior to waiting for him to help us we had asked another associate if it was too late and his response was no we usually stay until midnight if we need to finish up the deal. So he didn't seem like he was much help. We ended up coming back @ 12 the next day and Briana was a no show so we got stuck with Mark and his blonde manager not too sure what her name was though. I won't even go into detail on how everything went down. They were just outright unprofessional. This wasn't our first car purchase nor our 2nd and even I knew what they were asking my parents to provide was absolutely absurd. Will not recommend CarMax to any friends. Absolutely horrible experience thanks to Mark & his "manager". The only words Mark knew was idk I'm just a car sales man. Those words will haunt me tonight. The guy knew no answers lol. read more

I have a long and sordid tale of not having property registered my car or claimed my title from carmax when i purchased in ... this is back in 2016. So when i called today i expected the worst, but got THE BEST in the form of Chris in the Business Office This man not only put me at ease with a casual "yea, hang tight we'll get this figured out" but came through on his word. I literally can't say enough good things about him and only wish he were training others because if he was the type of person we all got in any customer service interaction, the world would truly be a happier place. I know this all sounds too effusive ... don't believe me? Take a trip to the henderson nevada carmax or give them a call and meet him for yourself. THANK YOU CHRIS for all you did to help me find the way out of the problem i found myself in!!! read more

UPDATE: Jorge IS THE BEST! He coordinated another car for me and it went very smoothly. Thank you, Jorge, for your help and dedication always! read more

Bought this car last year a Nissan rogue 2023 had a problem immediately after we bought it. It was fixed right away. Haven't had an issue since went for a routine oil change yesterday. Service department was very good. Service manager was very informative and nice problem I have is waiting and waiting area with the armchairs not made for anyone with a little bit of weight just made for thin people, also the cushions are very flat very uncomfortable. Give you 20 to 30 minutes sitting in the chair before you gotta get up and walk around not a place to have to wait an hour more all those chairs need to be replaced and that area other than that service department and other areas are very respectful and customer friendly. read more

MULTIPLE rims and tires were slashed and damaged in transportation to the dealership in Henderson dealership and CARMAX refuse to fix! They say the damage is acceptable. Carmax will damage your car and don't care or won't fix! STAY AWAY UNTRUSTWORTHY AND TERRIBLE BUSINESS ETHICS! Sidewall slashed to under rim lip.... read more

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Worst place ever. Why would you buy a car here ? Takes way too long to look at the car for repair. Everyone is standing around doing nothing. Walking around looking busy. At all cost do not buy a car at Carmax. Signed disappointment read more

This place is a scam. They lie about everything they told us the warranty would be an additional 75k miles. We took the car in for repairs said nothing was wrong even though we were having issues with steering. Then couldn't even get a service job done for months in advance. Have to wait on average 1-2 months to get car serviced. I would never recommend car max this place or the service place to anyone. Their manager over there "Steve" says well corporate told me to call you. It's all good posting a full blown review of my experience. On top of that nobody over there will help get anything resolved. Purchased the car 3 years ago with 31k miles. Not only is there little customer care their car max insurance a scam. I called the local news, filed a better business bureau report and I won't be done there. Don't buy from these ppl especially these lying sales reps. read more

By far the easiest and fastest place to buy a car in Vegas by far. You can reserve a car online to test drive same day

If I could give 0 stars for customer service I would! An employee named mark was very unprofessionally rude and was very sexist to a female customer. He honestly treated her like shit and there was no need for it. read more

The company does not suck but this location sucks!!!!! I would give then a 0! They say one thing and do another! They messed up fixing my car then try to blame me for it then they fixed it and would not test drive it! Car Max is awesome but this location need's HELP! I would give 0 native! read more

WOW, what a five star experience! Had no idea of what to expect but we had an amazing experience. Mom decided to give up driving, and we needed to get rid of her car. Went online, got a quote, when to dealership and they issued a check. Total process, took all of 40 minutes. read more

We have previously purchased vehicles(3x) at this location and today we were looking to sell. Once again we are pleased and couldn't say more. The entire experience was timely, comfortable and professional. The entire location was clean and Covid Protocol compliant. Within an hour we had been inspected, appraised and processed. We definitely recommend Carmax anytime automotive transactions come up in conversation! read more

CarMax - Used Car Dealers Near Me - Henderson, Nevada

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Coleen is a great asset to this organization! We had a mutual customer at my work and she took care of us.

So I walked in on Sunday at 420. I was looking to buy a ford transit connect I saw online. I was there 25 minutes. No one welcomed me or even offered to assist my wife and I. I walked out at 445. 25 minutes! No one offered to help or said hi. read more

First time buyer and the experience was sooooo easy, so fun, and hassle free. If you ever get Giuseppe please tell him I sent you! Lol he's wonderful. I see a lot of mixed reviews on here, the pricing is a little high but they have various options to go about... (co-signing, lenders and so on) the onlyyyyy reason they didn't get 5 stars is because I JUST purchased this car and not even a week it's back to be serviced because the EPB light is on. Hopefully its minor but sucks to just get a car and have it taken away over an internal issue when all issues should be checked before a purchase is made. Wished I got a discount lol (joking) but because it is under the 4500 miles and 30 day warranty (courtesy of CarMax) no payment was needed for the service AND they put me in a loaner free of charge, same day and everything! Thank you for that Carmax! read more

CarMax - Used Car Dealers Near Me - Henderson, Nevada

Buying a car at Henderson Carmax was fantastic! Not only have I purchase a car, but also my four grandchildren also purchased a car from them. The service department is amazing, talk about Customer Service , wow. A big thanks to Jesse and Boris for for making the maintenance a fast and satisfying experience. read more

I would never ever recommend anyone go to this location. The manager Amanda is racist and discriminated against me because I am a black women. I was made to jump through numerous hoops after they sold me a vehicle that literally broke down the very next day. A vehicle that literally almost caught fire with my entire family in it. The managers acted like we were bothering them as if their company hadn't sold us a faulty vehicle. Even after all that we still decided to try to get a truck with a different carmax location however the truck we wanted was at Henderson so we had to make the trip because they couldn't get it delivered in the time we needed. The sales manager Amanda, made us jump through numerous hoops to provide a pay statement that we provided in the various different ways she wanted us to be able to access it. However that was still not good enough for her because there was no way this black woman could possibly get the approval we received without it being red flags when just a week prior we bought a vehicle with the less requirements. She could not provide reasoning as to why MY application was singled out to do further verification. As we were leaving the store she continued to approach me in an aggressive manner as if she was going to put her hands on me. This store is the epitome of terrible customer service, unprofessionalism, and racial discrimination. read more

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I bought an Audi and starting having some axel/brake issues. It was under the 30 day return policy at the time I scheduled the appt. I talked with service and finance dept and they said I could still return the car if I wanted after the 30 days since the earliest repair appt was after the 30 day policy. I was wrong about the service time and was late by 2 hours. When I walked in the service rep I spoke to talked to the my agent Jessica, was supposed to have and stated that I needed to reschedule. My rep didn't even want to talk to me. I took the day off to handle this situation but she wouldn't listen. I decided to talk to the sales manager, Parnot,but said I couldn't return the car because it was after the 30 days and I explained to him about the situation. He said that maybe the service dept can look at it over night. So back to the service area. I went to the First Lady I dealt with, Belynda and tried to speak to Jessica that my appt was set with but was too busy for me. So the 1st lady said that she will help. She was very nice and helped a lot. I got my car in and she is having it looked at read more

Selling Your Car? You may want to save yourself some time and money. I will 'never' go here again. We bought our car here to sell, older BMW not running. We arrived on time for our appointment, it took over an hour and a half to get the mere $100.00 bucks they offered. To top it off the check they gave us will not be available for up to 48 hours. Just take that time to find another buyer if you can. Carmax Henderson, NV read more

Went into CarMax today to get rid of my car. They made it nice and easy and took the hassle out of selling private party. Appraisal, paperwork, etc, in and out 45 min. I went in with a specific price I would sell my car and they came back with a fair price. If you want to dump your ride, CarMax makes it easy. Oh course, you can probably make more money selling private party and 3 months later running through hoops on the negotiating with what I call yard selling... but CarMax takes that hassle out of it. Professional and fair. I highly recommend this place if looking for a quick dump of you vehicle. read more

Jake is seriously the best! From the moment my son and I entered the building and continuing until after we left Jake went above and beyond to provide five star exceptional service. He is very knowledgeable about car models and helped me figure out exactly what I was looking for. He was very patient with my crying toddler and let me take the time I needed to make any calls to family members to help with the decision. He was very thoughtful and transparent during every step of the process. I am so grateful for this great experience at Carmax 100% thanks to Jake's amazing help. read more

Their greetings feel warm and inviting enough. Unfortunately, that s where everything good ends. Responses to any inquiry beyond the very basic type, will take longer than you'll be able to wait. Then there's the so-called Sales staff. Pushy and embarrassingly uninformed. Management tries ro help, yet are all wholly and obviously underqualified. My advice; Gi to a dedicated single-brand dealership. You will thank yourself repeatedly for making such an intelligent decision. Findlay Toyota and the AutoMall Honda Dealerships stand-out as excellent benchmarks. Go see why for yourself. read more

they claim to have many different models of cars, trucks, and vans but if looking for a specific make/model it has to be ordered and then there's a fee for delivery read more

Jackie was very helpful and professional when she assisted me with selling my vehicle. She went above and beyond by helping me remove a safe box that was installed on my vehicle. Her friendly attitude brightened up me day. read more

Service department does the bare minimum. An oil leak that was discovered was pushed off as someone "not cleaning the bottom side. The tire rot that they hid by shining the tires was "not enough to cause an issue to replace." The transmission code that was thrown at 6 pm on Friday after getting the vehicle back at 3 pm, was unable to be dropped off at the facility due to be closed on the weekend, means that the care max plan doesn't cover the rental. This is all within owning the vehicle for 3 months. Just buy new. read more

My family had to sell a car for a disabled member. We had very limited time and they knew it. As one of the members I felt like, not only did they take advantage of a disabled person but also because we were on a deadline crunch. They gave us a super lowball offer that was SO insulting. Unfortunately we had no choice but to accept that offer. I personally will never give them another opportunity to earn my business. This company should be ashamed of themselves!!!! read more

Hi George, Thank you for your patience. After consistent partnerships with our service experts and leadership here at our Home Office, in speaking with Christensen Automotive directly, and reviewing their diagnostic alongside the work we completed on your vehicle in November/December of 2021, we have determined that the concerns you are facing now are new and must be brought to your MaxCare provider. I strongly advise that you seek service and a claim through Christensen Automotive for ALL of the concerns you are facing and that should create only ONE claim through MaxCare, resulting in only one deductible cost, not separate deductibles for each concern. In these partnerships, we have determined that we would be willing to reimburse you for the deductible cost of $250 upon you providing us with a receipt. We have also come to this determination given the difference of 7,636 miles that have been put on the vehicle since we last serviced the vehicle. If the failures you are experiencing now were related to the previous service CarMax completed, they would have arisen much sooner than 6 months and 7,000+ miles later. While I know that this is not the resolution you are seeking, this decision is final and will not be changing. Once you have completed the work at Christensen Automotive, please send me the full service invoice so that I may review that with our experts as well to determine one last time if our support of the $250 deductible alone is the correct support. As you can read my previous reviews, this email doesn't make sense. They don't care what shape the vehicle is when they sell it to you. Once they sell it to you. It's your problem, so I wouldn't recommend purchasing vehicles here as they're not reliable and corporate also doesn't care you now are responsible for fees you shouldn't be. $250 is not all I'll be charged as I was charged extra for parts aside from my Carmax care scam package states you're responsible for. DO NOT WASTE YOUR HARD EARNED MONEY HERE! read more

100% money back guarantee!!!!!!!, I bought a used car from here and later founded a car from somewhere else, CARMAX, gave me 100% of my money back. Joel Baracloth@ Henderson was my sales representative, he was awesome and professional through the whole process, even after the return. Thank you CARMAX. The car prices are a bit high but the service makes up for it!!! read more

When my daughter finally found a car she liked we drove to this location (20 miles away). It was towards closing time but they were welcoming and brought the vehicle upfront so we could take a test drive. The salesperson (young Hispanic male, when I find his name, I'll update) was professional, respectful and helpful. He helped my daughter problem-solve her pre-financing info and arranged for final transaction for another day...they held the car for her!!! She ended-up not going with her own financing. Carmax's financing was a smooth transition. I have never had or seen such a fast transaction. No haggling, no add-on's, no rude finance person, no stack of papers to sign...I trusted them that my daughter went back by herself to sign and pick-up her car. She loves her car!! Thank you Carmax for making my daughter's experience an awesome one. read more

This was my first time ever purchasing from CarMax. My experience was TERRIFIC! No hustling you or jerking your chain. I met a total of TWO people while I was there. I felt confident in the quality of vehicle I was purchasing. I pointed out a damaged plastic on the vehicle, they took pictures and will be ordering the part to replace it. This process was amazing compared to any dealership Ive been to. I was treated with kindness and respect. Ronnie, who helped me with my purchase, was terrific. He was such a nice gentleman and was very knowledgable about the entire process. He was patient every step of the way. I highly recommend him. Shiloh helped me with my down payment, she was very sweet and excited for my purchase! I had a terrific experience at CarMax and will be there to purchase my next vehicle! read more

ACTUAL STAR RATING: "0" I bought a car from CarMax located at 1000 Warm Springs Road in Henderson, give-or-take 10-years ago. At the time, I wasn't into reviewing much of anything, so I let what happened drop. And to be honest, CarMax ultimately did what I expected of them with some gentle prodding from my wife and me. To be accurate, it was a little more prodding from her than me. So why make a mountain out of a molehill, right? Fast forward ten years, 10-years, yes I said TEN YEARS! Since our purchase, we haven't stopped in at any CarMax for all that time. The other day my brother-in-law and I dropped in at the store located at 6755 W. Sahara Road. My further review of that CarMax details what happened. In 2011 we gave Henderson Carmax 33 or 34 days to repair a vehicle we had just purchased. I specifically asked our salesman if we went over the 30-day warranty, would the CarMax return policy still be honored, and he told both of us the guarantee would "absolutely" stand. There had been disturbing engine noises from the day we picked up the car. My wife and I felt it was a precursor of "things" to come, so we ran it back and forth in their shop. After three visits to their shop, I asked CarMax for our money back, and they responded by requesting we bring it in the fourth time. It was then that we asked the salesman about going over their 30-day guarantee. Having been told they would honor the return policy, we left the car a fourth time, thereby going over 30-days. Long story short, the noise never was fixed, and at 33 or 34 days, I asked for our money back. Of course, the manager then got involved, and the salesman denied telling us that we could "absolutely" return it. While I never lost my temper, patience, or composure and never made any threats or even raised my voice, I (especially my wife) can be pretty insistent when $40,000.00 is on the table. The bottom line was that they took the car back and refunded our money a week or so later. When we left, I even shook the manager's hand and thanked him. Ten years later, I am persona non grata at all CarMax stores. And to the first question I asked at the top of my review of the Sahara Store, I have to laugh at a company this size being so petty and keeping me in their database for ten years not to sell me (I'm not sure my about my wife) another car. How ridiculous and small-minded can a multi-billion-dollar company get? And by the way, if CarMax keeps blacklisting people, they may go by way of their other company, Circuit City, which went belly up 15 years ago. No pictures for this place because I'm sure as hell not going to promote a business that blacklists people for less than justifiable reasoning. REVIEW AT A GLANCE RECOMMENDED: Not if you've crossed them in the past. SERVICE: Poor at best, non-existent at worst. PRICE: Mostly Overpriced PANDEMIC: non-existent PARKING: Average REASON: Purchase a vehicle read more

I have never been so disrespected as a potential customer in my life. Here I sit at Carmax Henderson with a credit score North of 700, a decent paying jobs, a professional license, no bills (the ideal customer) waiting for "3 hours" for new car purchase assistance. The Branch Manager has the audacity, after "3 hours of waiting" to concoct a story of "someone told her I was just waiting around for 3 hours hoping to see a salesperson" and unfortunately they're closed and no one can see me now". ARE YOU SERIOUS?!?! I guess the actions of the greeter at the front desk - who took my name and phone number and entered me on "an electronic list in a computerized system" - could not be VERIFIED by an entire branch manager. And I mean certainly the person responsible for confirming appointments and placing people on wait lists could have been consulted to confirm my status. Or MAYBE the Branch Manager could have "LOOKED" at that list and saw I was ON that list for service, then apologize profusely, create an alternate plan for me to return the next morning, jumping any lines for immediate service for my inconvenience. INSTEAD I was told to leave and advised the next day "I'll just be in line behind whoever gets there first. No special treatment." 0% compassion, guilt or remorse. Devon is a dreadful manager if she is in fact the "pentium of authority" like she stated after I asked to speak to that upper level manager. She is cocky, insensitive, arrogant, insulting and has a very cold hearted, crass way of dealing with potential customers. Your non apologetic disposition and outright rude handling of my business yesterday will be the topic of many calls and emails. I will not relent until you are severely reprimanded for how you treated me last night. Shame on you! read more

My first time at CarMax was an easy experience, way less stressful than a traditional dealership. My service rep, Max, was great to work with. He made sure to answer all my questions and left no stone unturned when it came to choosing the right vehicle. read more

This is a great operation. I didn't have an appointment, but I was able to sell my car in a reasonable time, around an hour and half. They were efficient and nice too, working on the estimate right away. I took care of my car, but because it had almost 220,900 miles, I got a low price. It was better than what Auto Nation gave me though. I am satisfied with the service, and I will sell my car to them again in the future. read more

Horrible experience! Once you buy a car you are old news !!!!!! Worst ever! Just call service " if you bought a vehicle in the last 90 days hit 2 , if not " they will never call you back !!! Please don't give them your money !!! read more