Three weeks ago, I had a Toyota Tundra 2007 Crewmax TRD Edition truck to turn in and didn't think I would receive as much as I did with the amount of work needed to bring it back to full working condition. It had high mileage as well, but nonetheless I received a fair price. When I walked in, I was greeted by Gian, who didn't pressure us and let us do the looking as well as gave honest opinions on our potential selections. Although, we had done extensive research, he was personable and took the time to help us in making our final decision. However, once we found the car we wanted, we had second guesses, in which we wanted another vehicle (Acura MDX) sent and the process was seamless. We even went to two local well known dealerships, one dealership our family has purchased 4 cars, and they still gave us the run around as well as were rude! Eventually, we decided on a 2009 Honda Pilot over the Acura MDX, we have 3 kids and preferred not to deal with premium gasoline. My experience went so well, I came back the following week and worked with Gian as well as Bill on getting another vehicle, a 2012 Honda Accord EX. This process was easier than the first, AND both times I was financed by CarMax. I would recommend carmax to anyone looking to get into a newer vehicle. Expect not to haggle, but get a car at a good market value... They also provide 3 business days to find your own financing (I went to credit union) and 5 days to return the vehicle with no strings attached as well as 30 day limited warranty. That's a good value and something to consider when buying used, good luck and thanks carmax! read more

This place was not my first choice. I came out of Mathis Brothers and was simply just looking for a way to compare several different types of cars before making a decision, when she called to me... She had just arrived on the lot with miles so low she could barely be called used. New car smell still present. No haggling, no bs. Paid cash, was out of there in 33 minutes. Great experience. read more

Carmax - Mercedes Benz s class, Black with biscuit interior - Used Car Dealers Near Me - Ontario, California

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At all costs Avoiding buying your car from CarMax! The vehicle has had constant issues, and their scam Carmax warranty doesn't cover anything and they won't even work on it, they send you to a 3rd party shop. read more

Do not trust Carmax! Make sure to ask for their auto check car report as they only have access to it. Car fax said there was no accidents on this car but hidden in my papers after purchasing the vehicle was a reported collision. They've tried every scheme I would excpect from a villian but not from a franchise that i once trusted. Even when confronting these issues they would instead waste my time and try their best to keep my hard earned money. I hope I have enough evidence to take them to court. Try your best to get your car somewhere else if possible . read more

VERY UNPROFESSIONAL CUSTOMER SERVICE (SERVICE DEPT) I purchased my Nissan Rogue from Car Max in Ontario. I was only issued (1) key fob. Months later I had to request another spare key fob. I have never had to use the spare until recently. The key fob wasn't working, so I took it to Nissan and had it checked and the battery replaced, it still wasn't working. Nissan told me that the key fob was not connecting to the car and was not programmed correctly therefore it was useless. I contacted the Service Department at CarMax Ontario. The female receptionist was very rude and abruptly said there was nothing they could do or no attempt to make it right. I asked to speak to the Service Manager "JR" who of course wasn't available. I never received a call back after leaving a few voice mail messages directly on JR's phone. Nissan advised to have a new one programmed would be approximately $450. Great experience purchasing my car from Sales Associate Christopher Disbrow, however the Customer Service Department is unprofessional and has bad business etiquette UNSATISFIED CUSTOMER read more

Wife and I found a couple of potential trucks on the Carmax website. Put the most interesting one on "hold" to check out the next day. From that point on "Ali" took care of everything, confirmed our appointment and was helpful and patient with all the questions and requests you could imagine coming from "hyper-cautious" first time used car buyers. The no-haggle pricing takes the pressure off everyone involved too. Decided to invest in the MaxCare plan for some extra "peace of mind" and closed the deal. We've had the truck for a couple of weeks now and couldn't be happier. read more

Very smooth organized process. Came to my scheduled trade in appointment, was greeted and asked to wait in my car while an assessor came out. The quote I received was the quote I got. Friendly staff and professional. Never going to a traditional car dealership again! read more

Geez! Appraisal. Why make an appointment only to be told you're 4th in line? What took ten minutes of their time I had allotted 30 minutes for. I was there for 2 hours! So totally stupid! Ticked me off! Never again. read more

Jorge Jimenez is such an honest and caring salesperson!! He took care of is since the beginning. He guided me with financing and helped me get the best APR. Jorge knows his stuff and has been doing this for 12 years. He is bi-lingual!! If you are looking for the best salesperson ask for Jorge!! Won't regret it!! read more

Just got my car back not that long ago and bam! Again it doesn't work! Never again will I purchase a car at carmax and I'll make sure non of my family or friends ever make a purchase there, worst ever what kind of cars do they really sell... I've had my car more there than actually driving it, making payments just to keep getting it fixed! Take your hard work money elsewhere. read more

My dad and I had purchased every car that I've owned together. He would go in and negotiate and then talk about what a wonderful job he did on negotiations, at lunch, for years until the next purchase. Last year he passed away unexpectedly and I tried to hold on to that car because I knew there would be no more memories. I got in an accident and it was time for my next car. It was a little emotional and I didn't know where to start so I started looking through pics on the carmax web. I found my car. I called in, talked to Jorge n set up an appointment. It was literally the easiest car transaction I've ever experienced. Jorge made everything simple, his character was amazing and I was so happy. When I went outside there was a bow on my car n I loved it. It felt so special. Thank u Jorge n everyone read more

Carmax - Used Car Dealers Near Me - Ontario, California

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This is my 4x dealing with car max, and just like all others I was very pleased with the outcome. Because it was a bit busy I had to wait a lil longer although I was told in the beginning. Anyway I was taken care of an was on my with a offer that I thought was fair, not to mention brought the 2019 Altima an was sold within 2hours. Keep up the good work. read more

Similar to David C review. I just sold my BWM to carmax. I walked in and was greeted by Lou. Told him I wanted and quote on my car and to take look at what trucks they had. I knew they would not have what I was looking for, but I still wanted to look. While they reviewed my car Lou showed me what they had on the floor, and then left me alone to wander. I looked at a lot of the vehicles they had on the lot, impressive selection, but I would really spend time looking at the prices and some seemed like a steal, other seemed high priced. I got my quote, and it was about what I figured it would be, maybe just a bit lower, but OK. I returned on the 7th day to seel my car to them. Lou took me back to the sales area, they took all my info, signed off on the pay off, did the final inspection and we where on our way. Took about 30 min total to get everything done. I took a small hit on the cost, but I had it worked into my budget. Big thing. There no additional fees or anything! I got the quoted value, paid my negative equity and was out the door. No transaction fee, no sales fee...etc. This really was the no hassle they talk about. read more

Carmax - Used Car Dealers Near Me - Ontario, California

Dimitri cacarnakins was so helpful when it came to telling me about the car details and he was so nice and he made buying a car so simple easy for me I really appreciate the great customer service! read more

This Last Purchase I made from this location has to be the worst experience I Have Ever Had Here and I bought 5 cars from this location. The Working Sales Manager (Matt Clark) That Was On Duty That Day Was The Worst Manager EVER. He did everything in his power to Block My Sales Person from being able to work with me to purchase the car I wanted. He Blocked ALL The Financing info and kept Red Flagging Everything To The Point that I Just Paid Cash For The Car. Never in my life Have I Ever Taken 12 Hours To Buy A CAR. I do Not Think I Will Ever BUY FROM THIS LOCATION AGAIN. read more

CarMax offered me a great amount for my 2014 Toyota RAV4 which I sold to them soon after!

Has an issue with a CARMAX car, and they fixed it perfect. These guys give great service!! At every end from the lot to the finance office quality service. Especially the salesman Vince You really get a good deal read more

I went into the ontrio location was treated very poorly this was our first time ever going there. front desk man was no help sent us to different department and the lady day there was even worse. Very bad like you were supposed to know what to do even though this was our first time trying to sell our car, but it was all good. We sold it at car stub which were very friendly and bought are car for more money. read more

They blew it. There were 2 minor things I asked to be repaired as part of the deal. they completed one item, a power window problem. The second item, the drivers door lock had been forced and destroyed. This repair was not completed. I've called and left messages, sent emails to the salesman and the service rep. All attempts to get this resolved have been ignored. Now I have to go to a locksmith to finish the job. All they had to do is provide the key blades for the smart remote that fit the lock THEY installed. Bad service and zero follow up. You'll be ignored once you drive off the lot. read more

I will never use car max again. My husband and I had an appointment to sell our car. Not only did they lose our appointment and make us wait for almost an hour, but the car max salesperson only talked to my husband. He did not shake my hand, say hello, or even acknowledge my presence. He should have since it was my name on title. They offered us a price well below blue book. At each stage they made us wait and it took all afternoon into the early evening. Nothing was as advertised or promised. read more

Thought we made a good choice at first . Initiall encounter will original sale man and service advisor were great. Had to bring our car back to get afew things taken care of. New service advisor is horrible Ruby. When we originally brought the car in it was to remove hard water spots and to touch up some scratches and fix some clips on bumper. In the process they damaged the finish on the wheels . Did not touch up all the scratches and did a poor job on the ones they did. All the rude service advisor can say is it meets our standards. She has a poor attitude demeaning response to any thing asked . When buying the car all issues were promised to be taken care of . This is the 4th time being back for the same crap . Sick and tired of this bs. read more

My husband and I just Purchased a Vehicle through Murrieta Carmax less than a week ago. we have had nothing but problems with the employees! they have miss Lead us on more than one Occasion. we drove off the lot and the heater didn't work, we called the very next day to let them know we need it fix. we waited 5 days for them to give us an appointment, give them everything they told us to give them for us to drive all the way there for it to be not the right insurance we needed in Which we sent them before we left. they also told us one down payment to call us on our way to Purchase the Vehicle that is would be almost a 1,000 more. this is just so unprofessional and we are VERY disappointed! My husband just got hung up on by a manager as im writing this ! do better carmax read more

CarMax is a car buying mill. Yes, the process is easy and straightforward. If you need cash now, this might not be a bad place to sell your car. But, if you want the Kelley Blue Book Value on your car, run and go somewhere else. We were shocked that they offered us a price of thousands less than the KBB value. They refused to negotiate with us. We left and sold our car somewhere else for $2000 more. read more

CarMax sold me a car in August 2019 with worn brake pads. Actually, this car had 44,000 miles on it and the brake pads were never replaced. We have purchased several cars from CarMax with no problems until this one. The checklist provided stated that the brakes were in good condition. This was not true, it should have stated they were worn and they should have been replaced before selling the car. This is unacceptable. BUYER BEWARE!!!!! read more

I've been shopping here for the last few years. I've bought two cars and sold three cars here. I've recommended them to others in the past, but lately I'm going to have to change my recommendation. In November I brought in my car to sell to them where they offered me $12,000. I walked the lot to find a replacement and couldn't find what I needed. I end up finding the car I needed from another dealership two weeks later. I bring my car back into CarMax to sell for either the original offer of $12,000 or I would accept a little off the top for reasonable time elapsing. Instead I get an offer of $10,000 with the reasoning being a soft market for my car now. Very disappointed and not wanting the hassle of selling it on my own I take their suggestion of bringing it back later to see if the market improves. Upon bringing it back in, I get greeted with staff that helped me before and ask in a condescending tone if I'm going to sell it this time. I replied if the market is better and I get offered something a little closer to the original offer (I would have even accepted $11,000 despite blue book listing that as too low). The CarMax staff then start acting as if I'm wasting their time and shouldn't get it reappraised. I replied that I'm just following the suggestion of the appraisal department whom contacted me. They then continued more condescending babbling that it wouldn't matter blah blah blah. It wasn't until I had to ask if they knew that for a fact or if I was not allowed to get reappraised when they finally started working with me. Long story short, I'm not sure if this CarMax is worth the trip anymore. Many other dealerships are starting in on the no haggle price business model and are also willing to buy your car without purchasing one on the lot as well. You may want to pass on this dealer for now anyway. read more

When you buy your car MAKE SURE YOU ACKNOWLEDGE THE ODOMETER THEY HELLA CROOKED take pics of everything and check all your paperwork remember 90day/4K for their warranty and 30day/1500miles for no questions asked return .... They added 3k miles to our contract .... It started breaking down too many issues so we went to return 2 weeks later and they tried saying we drove 3k miles so we couldn't .... Happy my kids are smart we had video so sad how a huge company like this would do that to hard working people ... all the dumb ass sales manager Leo kept saying was in court we will win LOSER STATUS only person that was nice was the gal that gives you the final paperwork to sign she kept apologizing she gets the 1star .... Really thought 20x to take my business elsewhere ... read more

This is not a place to buy a car. There are a few reasons why. First they have no desire to get you the best deal. This is essentially the Wal-Mart of Car Shopping. They rely completely on a few factors. I purchased a Nissan ROUGE here no questions asked and returned it in 3 days when the pressure of finding a loan with a 9 to 5 was put in my hands to try and negotiate a loan because like I said it's not in their best interest to find u a good deal. So here is the run down. 1. You want a car badly 2. You will pay anything to make it an easy process 3. They are willing to sale any car any condition because it's not about quality of service or customer service or even quality of product it's about getting to people to buy as many cars as possible and see how many will stick. The uneducated ones will be paying thousands more for a car than it's worth. Here is the issue it's not in their best interest to get you the best price and they have no incentive to work with banks to get a better price. This is just not their business model. They in short don't care about the customer. The issue is..it's a very very bad model to get a good deal no matter what you think your getting. I got offers after waiting 3 days to return the car as I shopped loans and realized the interest rate they initially offered was not only insane but Disintergerous. This made me go and shop for a Car elseware. Because any person who is willing to cheat on the front is willing to cheat me in the end and even more scary willing to cheat me secretly. Integrity is a deep deep thing and it's important to have it. It's important to care about who you sale a car to. Carmax is all around how it is setup a money making machine all at the result of ripping of people in the process. Stay away. Lastly I took back the car and here is the Nail in the coffin. After they realized I was cheated and realized that I knew it and they had no desire to negotiate at all. The Mananger Rene (id fire him) stated (this is what your credit gave u). Rene was disrespectful and unintegrious and he is the Manager. I have a 700+ credit score... and even the bank said I was not alone in my thoughts about Carmax she even stated on the phone this problem is a big issue with Carmax. So the banks 5 of them came back with 5 quotes with 2 digit less interest from their insane interest rate to way way lower. In otherwords they were hoping I bit...not this time you decievers. Next time I'll deal with a reputable dealership who cares about me, has a relationship with the banks and has no desire to rip me off who has an incentive to get me a good deal rather than cheat me and hope it sticks. It's a numbers game this is why they can care less. Don't buy a car here unless you want to get a bad deal. Not because the sales people or management but the model of selling as much as you can making as much as you can at any cost relying on uninformed, uneducated populace does not support you ever getting a good deal but rather you walking off a cliff with all the other sheep. read more

This dealership is the worst!! When I test drove the car I told him the service light was on. When I purchased it they gave it to me running and the service light was never turned off. Within 3 days the light came on for tires all under inflated . And sensors all on... calling the service dept is a joke!!! Plan to be on hold for at least 20 minutes ... and then no appt after 230pm so if you are a working / employed person you will have to leave work early just to take your car. Oh and if you think you can call and speak with a manager that too is a joke .. no manager only a lead... I would never recommend this dealership!!! At least read more

I visited the Ontario CarMax location. So far friendly service right away I worked with "Greg" he was the salesman that was helping me even with car insurance so I could drive off the lot he was very patient extremely patient and kept a smile on my face was very chill which I really like and he wasn't pushy at all if there's one thing I don't like is pushy impatient people. I took a friend who had car insurance of course she was the one that had to test drive the car however we secretly parked somewhere and switched and I ended up driving the car for a little bit but I liked it it was great. Car had normal wear and tear but it drove really well and the outside and inside was pretty clean. I ended up purchasing a cheap car I don't need nothing fancy right now because it's only temporary I got a 2014 Hyundai Elantra. My previous car last year was a 2010 Hyundai Elantra and I was in love with it. I searched everywhere you can think of cars.com, TRED, Carfax Craigslist CarGurus AutoTrader wholesale used car dealerships. So far CarMax beat them all they give you 7 days if you don't like the car you can bring it back and then if something is wrong with the car driving within 90 days they'll fix it. I like that because me out of all people I have trust issues. I hate getting taken advantage of and I hate when I am so undecisive so I think this is a good place to purchase your car if your those people who are undecisive or who feel guilty thinking you purchased the wrong car and need to switch to the other car. I think you should come here if you are that indecisive person. Seriously. Every single staff member was helping somebody. And it was a busy day when I went everywhere was clean everyone was following social distancing and wearing masks and had a positive attitude I think they all deserve employee lunch day. The previous CarMax I visited in Riverside was terrible so if you're going to go visit a CarMax I do recommend visit the Ontario California location it's bigger and better there's a lot more variety of cars and staff is much more friendlier. read more

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I have used this location before with great results. You do have to wait awhile to get your vehicle appraised. Tonight after waiting for the appraisal they told me to go wait in line to complete the process. As I am waiting on line (only one person helping at the counter) there is a sales guy behind me talking to his customer about his great 96% sales record. Next thing I know this sales guys literally brings his customer and cuts in front of me and has the counter person help their customer. Not one word to me or asking if they go ahead. Literally cut right in front of me. That was it for me. I looked at Chris's name tag and and told him I would be calling corporate and he literally had the audacity to throw up his arms and say "really"??? This person should not work in sales and also what kind of sales person brags to a customer about their sales record. I will be in contact with management and also be calling corporate to inform them the type of sales people they are hiring. read more

I brought my car to this CarMax location to have it appraised on 6/16/22. I ended up not selling my car there. Upon returning home, I discovered that my gate remote control and garage door opener were missing. On top of that, my wife's disabled placard receipt which lists our address was also gone. I went from my house to CarMax Ontario and back home. They had my car fob when they did the appraisal. There was no sign of forced entry into my car. I called them about the missing stuff, but they simply denied that their staff would take anything from my car. The manager who contacted me was very curt and rude. I had made a police report. So far, nothing came of my complaint to CarMax or my police report. read more

I would like to thank James Foster for working with me on financing my vehicle! He went out of his way to make sure that the vehicle I had wanted was ready. Not only that, he also wasn't pushy trying to get me to finance immediately which is something that many salesman like to do (ford dealership) Answered every single question I had (which was a lot) in a respectable manner. If you want a salesman who you feel comfortable explaining your financial situation to. Look for James. read more

They got my hopes up for no reason. Wasted my time. I sent my documents and they approved but in person they said couldn't take documents. They should have told me ahead of time. They don't do they're jobs 100%. read more

I sold my 9 year old SUV to CarMax. I was worried that a sight-unseen, internet quote, would be a lowball, and when I got inside it might get worse. Was I ever suprised when the actual offer at the store was 20% HIGHER than the online offer. I was very pleased, and the offer was more than fair. Thank you CarMax! The actual process was tedious, taking 2.5 hours, but we left with smiles on our faces and check in hand. read more

I am writing to praise the efforts of Mr. Edwin Vasquez of the Service Dept. at Carmax, Ontario. After purchasing my Honda CR-V on 11/25/23, I took it to my regular service guys at Certified Auto Specialists in Glordora, CA. They found a few minor issues that needed to be addressed, so after they were finished with their assessment, I contacted the Carmax Service Dept. in Ontario and made an appt. to take my CR-V back and have those issues addressed. When my appt. day arrived, I drove to Carmax and spoke to Edwin, who asked for the paperwork from Cert. Auto Spec. Once he confirmed that the issues he had written down were indeed the same issues Cert. Auto Spec. had cited, he assured me those items were all be addressed and would I please wait in the waiting room. Approx. 15 minutes later, Edwin asked that I come back out and he would explain what he had found. He said a couple of the issues would need parts that were not in stock there at that time, but he could get them and install them that day. Then he asked if he could call me a Lyft for a ride back to my home while I wait. I was so impressed, and of course I said "yes". He said he would call me by 3:30 PM to assess where we were in the process. Edwin called at 4 PM and apologized for the late call, but said the car was fixed and could he send a Lyft to pick me up and bring me back to Carmax. He explained over the phone before I agreed to the ride back what he found. A couple of issues were not warranted to be changed. He went ahead and changed out the air filter to the cabin as well as the air filter to the engine. He checked the battery, which was fine. What he didn't tell me and I didn't find out until I drove away was that they filled up the car with gas to "F". It was sitting on 1/4 full when I drove in. I can't praise Edwin enough. He was kind, thorough, courteous and explained everything in detail: (1) before any work was begun, (2) on the call when he said the car was ready, and (3) when he handed me the paperwork in an envelope before I left. Edwin should be rewarded for his work and his supervisor should give him a superior rating on his job performance, if not a hefty raise. I am 73 and bemoan the "lack of customer service skills" most young people his age possess. But this young man was so respectful. read more

david fong from car max i highly recommend he is the most calmest and non pushy salesman i have ever met i will only go to him for now on. he let me look at the cars without being pushy he is super nice i feel bad right now me and my mon are def rushing and bugging not intentionally we just want to take our kids trunk or treating but i appreciate him for being patient with us ! on our purchase of the Mercedes. read more

We purchased a Cadillac Escalade after looking everywhere else. This was the lowest price on this particular vehicle. Our sales man, Ruben was a vey genuine and pleasant person. He was also very helpful and offered unbiased opinion about our purchase options. There were two small issues with the Escalade which got taken care of under their warranty at no cost. The trade in value offer in my vehicle was a little low. Overall good experience and will recommend going to Carmax. Look for Ruben, he was very nice to work with and deserves a 5 star rating! Thanks Ruben! read more

I use to love this place. I have purchased 4 vehicles from them. This last go around, when purchasing the vehicle, it was an ok experience, even though it took 5 hours. However the worst part of everything is their Service after the purchase. I have made constant appointments of little things that need to be fixed and they could never get it right. They also tried to steal my headphones that I had sold to me in my vehicle. You must wait hours to be serviced, and I don't live that close. The attitudes of the employees in the service department are horrible, and are not friendly. Tired of this place and now will look to purchase a vehicle elsewhere next time. Do not fix what's not broken, but it is breaking now! Sorry Carmax but you suck now! Hopefully I could cancel my service contract! read more

Purchased a vehicle here on 5/16/23. The car has been back to the shop almost each month I've had it. Need a new transmission put in by a 3rd party, Aamco. Called last week because my car was having difficulties starting and spoke to Sales manager Gabriel who assured me Shannon or Sharon from service would call me the next day to schedule a time to bring in my car. Took my vehicle to an authorized dealer from my Maxcare after the failed follow up from carmax and they completed my vehicles repair in under 24 hours. They told me the reason my starter was not properly was because who ever worked on my transmission did not screw all the screws properly. I paid my 250.00 pdeductible for negligence on a dealer that carmax sent my car to. I called the dealer on thursday and no one wanted to assist me and said to wait for Gabriel who would guarantee follow up with me, well its now Sunday and no follow up call from anyone. Customer service at its worst. read more

Made an appointment for 11 am and was out by a little after 12. Donovan was great, the appraisal was very reasonable, very happy with the service. read more