I needed to pick up a few quarts of oil, so with some Google searching, Napa Auto had the lowest…read moreprices. This is my first time shopping at this retailer. I usually stop by Monument or O'Riellys closer to me. An employee welcomed me and asked if I needed help. He directed me to the oil. Comparing the grades of oil, I got confused and asked Miles for help. He is fairly new but very knowledgeable. He explained and educated me that there are actually two numbers to consider ie: 15w - 40. Miles also gave me some advice about changing front struts on my car and that I might be able to DIY and avoid mechanic and shop labor costs. I dont know why this store has only a 2.5 Star rating. I've read some of the other Yelper review and I agree to give 5 Stars. Customer service goes a long way with me so thank you for your help Miles.

Ordered a part online, received a call the part is available for pick-up. When I showed up, clerk…read moresaid the part isn't there and in fact they don't order the part until you pay (so why wasn't this mentioned in the call?) but if I pay now, they can have the part in a day or two. So three trips to get a part for an 'online' order. What's that point? Useless. Staff was responsive and friendly though.

I went in to buy a battery and windshield wipers for my Toyota Tacoma and Tyler, who was working…read morethat evening, took the time to walk me through all my options and then offered to install them in the parking lot! If that's not customer service, then I don't know what is! I highly recommend this location!

This O'Reilly is rough and maybe I am old fashioned but the staff were cursing aloud as if no one…read morewas there. Who was the manager on duty not to hear this? They were talking about Pokémon stuff even...Look ai am ok with cursing but. It in front of customers. The next thing was that everything looked empty...Re-stock instead of talking about Pokémon maybe? It was a totally unprofessional atmosphere and the manager should either be questioned as to why the staff were talking in such a manner as if no customers were there. Price is spot on but just wanted out ASAP...Behavior like that can be contagious!

Was traveling from out of town and experienced a dying battery - arrived to the store 30 mins…read morebefore closing. Victor went into turbo mode once learning we were out of town and offered to come outside to remove the dead battery and place the new one. We are forever thankful for Victors outstanding service - especially when the store was about to close.

This location of AutoZone is located in Rose Pavilion. My bf came here buy some cleaner and a bunch…read moreof other items to help me clean and fix my car. After he paid, the employee bagged all of his items, so he thought - he did not notice not everything was in the bag until we were about to clean and fix my car when he got home. It was not even worth going all the way back just for 1 item, even though that was the main thing we needed. We ended up having to put everything away and clean / fix my car another day when he has a chance to go and buy another cleaner from somewhere else. I hope the employees can be more careful with their loyal customers' purchases in the future.

This review is only based on the service I received. I pulled up because I had a tire acting up and…read moreI filled it with air but it once again lost air less than a week later. I went in to find 2 young guys working the counter, which I later found thier names to be Luka and Ben. Ben was the one that I interacted with the most and he took a look at my tires and assessed the issues. Now I will say that the price they quoted me seemed higher than normal, granted I have some EV tires that costed more, but it did still seem excessive. I opted to pass because I think Costco has tires for much less but he still sent me out to have Luka check all the tire pressure and made sure I was safe to drive home. I just appreciate the kind service because I've run into some young gentleman Z'rs that just never seem to care and for a guy that thinks customer service is dying, they gave me hope.

I had brought my car for two tires . I had made an appointment in the morning for an afternoon…read moreappointment on a weekday . The employee had called me to come in earlier . I was able to take the car in an hour and half earlier than my appointment. At the end , It took 4.5 hours to get two wheels on my car. I was told it would be 2 hours. The employee called me at the time it was suppose to be done to say they just got an update on my car. An hour later the car was done . It should not take 4.5 hours on a weekday morning to get two tires ! Especially, I was told to bring it earlier than my appointment. I would expect to be earlier to be repaired when you tell me to bring in my car for the tires .

One of the best stocked auto parts stores around. If they don't have it they go the extra mile to…read moresource it.

This Napa has every thing but if you don't need some odd ball parts You are better off driving a…read morefew minuets down the road to advanced auto parts you'll save about 25% to 35% on everything Also will not have a problem returning your parts unlike this Napa will except very few if any returns

There is no business at this address and the phone number does not work. I drove all the way 40…read moremiles to the business to find out there is no such business at this location.

I needed a new motor for my 2017 Elantra and I was fortunate enough to find one through OEM Auto…read moreParts, Dublin, Ca. It had the original transmission attached so I took them both. Their claim of 15,000 miles had me skeptical but after I received the motor and tranny and saw how clean they were, I was a believer. When the motor went in with no problems and ran good I was pumped. That's when the phone calls started coming in! It was one of their employees trying to put words in my mouth about the purchase, and pushing me to do the review right now. I informed her that after the motor was in for a while, I would give a proper review in my words. Well, that was 8 calls ago, she's relentless, her pounding me for a positive review during work really irritated me. Too much! The quality of the part gets 5 stars but customer service gets 1 star.

The rudest people I've ever met. Honestly the worst experience I've ever had, not just in car…read moreservice, any service i've ever had, this is the most horrible. - the front desk person was VERY impatient. Didn't want to give me any options for the battery I want to replace. Clearly wasn't even in a mood to even talk to customers - i drove up to the auto center, was told to move my car to the main parking lot - later received a txt message saying action required, asking me to call them - Called them but was told they don't know what's happening, asking me to wait - Received a call later saying they can't locate my car. I said it was at the main parking lot but got YELLED at saying I should've parked at the auto center. But they asked me to move my car to the main plot in the first place - Didn't even try to find my car and outright hung up on me I'm at a loss of words. No paying customers deserve such attitude. Please avoid!! For any of the car services you need -- oil change, tire, battery etc. you will be better off elsewhere. Literally anywhere else.

Lazy, lack interest and now I don't trust…read more I wanted an oil change and tire rotation. I doubt they were planning to do any! I was watching them from beginning as I was waiting for it to be done ASAP. The person who supposes to rotate the tires did not rotate was parking the car but as soon as he noticed me he pulled back the car into the service center (yes there were no other car) and started working on tire rotation. Super slow work. It's been 2hrs my car is inside. I am waiting. I want to know how they work on my car. I am kind of losing trust on these guys. If I know the name I will add it to the review. Thank you. Q