Had a wonderful experience working with Sam on our first visit, and then Mitch on our second (who helped us buy our car.) Went through a stress-free process to trade in our current vehicle, and then Mitch set us up with our new Subaru. He was very respectful of our needs, listened to my concerns and multiple questions, and worked with my tight time constraints that day. We look forward to working with him again in the future! read more

I worked with Tony Hernandez and he was very thorough about sharing the benefits of Subaru and the Forester and Outback models, which I test drove. Even though busy, he made time to come back to work on his off day to review the systems on the car. I have since had the leather protection added to the car and will be picking it up today and so far the communication from the begining to the end of my car search, purchase process has been wonderful. Extremely different from visiting 4 dealerships in 2007. I am still getting used to all the car can do and must say that Subaru has made it a great experience. read more

Great experience buying a new outback with Joe Hernandez. We did our research, knew what we wanted and the bottom line price and Joe took care of it. Highly recommend Joe! read more

I bought a Subaru Ascent yesterday from Carr Subaru in Portland Oregon - Beaverton. It was the first time in my life (56 years of age) that I didn't walk away feeling like I had probably been lied to and ripped off after spending the day buying a car. My salesman, Kia Alavichee - was the nicest person. He didn't pressure me. He didn't keep telling me stuff like this ones going to go fast or other people are about to make an offer. I had almost gone to look at a Toyota but after a phone call to some other dealer and the typical high pressure sales job on the phone just couldn't bring myself to go there. I saw the 0% financing offer on Subaru's and decided to try Carr's - Kia answered the phone and from the first minute through a couple of hours, he was genuine, just gave me facts, was totally polite and respectful - my favorite car salesman ever. After that John Harrell helped me with financing and he too was super nice - explained everything more than once to me. I love this place! My first Subaru in my life and not my last - I will return here again! Love them! read more

I recently had issues with my Forester after an oil change, against my better judgement, from Valvoline. After going to another Subaru dealership, in Salem (the same one twice), and having them tell me nothing was wrong with my car, it was clear something was, I went into Carr. I worked with Ryan in service, who went for a test drive with me to make sure he was feeling the same thing I was, and after my car spent a day with the service team it was determined the car needed a brand-new transmission. Not only did he diagnose an issue that another Subaru dealership clearly could not (again twice), but Ryan also spent more than enough time dealing with Valvoline himself to make sure they were the party paying for this cost. After spending two months dealing with an issue, a week at Carr was all I needed to get my car back and running like it should be. read more

I had an awesome experience at Carr working with my salesman Mitch and Fernando his sales manager. They are very upfront and easily to deal with. I visited several Subaru dealerships before returning to Carr. They are willing to work with you so you can walk away with an awesome new car without getting ripped off. I can't say I had the same experience at other dealerships in town. Definitely go to Carr :) read more

I was greeted by Joe H. when we first walked on the lot. He allowed us to have space to look around when requested, and I never felt any pressure from him. We ended up working for a total of about 8 hours, and he was incredibly patient the whole time, especially considering that I had no idea which car I really wanted. I came in to simply test drive a Subaru Crosstrek since I had never driven one, and ended up leaving with a used 2014 Hyundai Tucson that was on the lot that I fell in love with! This was all after Joe took us on a test drive with 4 different cars, and allowed us to explore 2 other CARR lots in the area, which allowed me to narrow down what I was really looking for. I would never have found my car if it wasn't for Joe's understanding of what I needed in a car and his suggestions. I felt like he did a great job of showing me all the best optiona availbale to me. When dealing with upper management I felt that he had my back and that was very comforting since this was the first time I was buying a car for myself. He was very dedicated to finding the right car for me; not just selling me a car. I didn't even make a final decision until about 10pm, and he stayed to explain the whole process with me and answer all my questions with a great attitude until after 11pm Overall, Joe restored my faith in car salesmen. I would still be looking for a new car if it wasn't for his patience and knowledge of many different brands. Thanks Joe, I adore my new car! read more

Had to sigh 3 different contracts cause they couldn't get it right. Not to mention when i needed a renter car cause of work they agreed to do they gave me one with no gas and told me the gas station is across the street. They Managers are very rude! Typical dealership. Oh yeah i dropped 41k there. Think they might have cared a lil more. read more

Went there looking for a new car and ended up feeling like just another number to Carr Subaru. I felt pressured being told there was a limited quantity on the lot and repeatedly was told how busy our salesman was with other orders. Go to Royal Moore Subaru instead! read more

The service that I experienced on several occasions was offensive. I went to test out a WRX STi, and was told that I had to commit to purchasing a vehicle before I could drive it. Weeks before, I was helping my sister look for a new car, and the sales representative was constantly pushing her budget from $14k to about $25k. We felt incredibly pressured to buy something we didn't want. The dealer does not have a variety of trims and packages, forcing you to look at only the highest end models. I would recommend going elsewhere. read more

My first experience with this company was just short of outstanding. I am a first time Subaru owner and I know where I will be going for any and all service needs. I showed up on a weekday right before the New Year and was helped IMMEDIATELY. All I needed were new wipers--driver side and rear, as well as to have the tire pressure checked. I made the purchase in their adjacent parts department while they were checking my tires. I came with the wipers and they put them on. I was at Carr Subaru for less than a half hour and the only charge was to purchase the wiper blades. Pretty hard to beat. read more

Had a great experience with Carr, and specifically Joe Hernandez. Carr was my first call, and was lucky to get Joe on the phone. I told him what we were looking for and he was friendly and responsive. I continued to call other dealers while waiting for some information from Joe. He called and texted me quickly with the information I needed. In the mean time I spoke with Todd at Wentworth (super car salesman-ish), Mary at Gresham (so friendly, but way too talkative) and Robert at Dick Hannah (bored and did seemed to not care about my business.) My husband and I ended up heading into Carr, and it turns out December 31st is one of the busiest days of the year. Joe was slammed, but did a great job of ensuring we did not feel ignored as he finished up with another customer. When we had him all to ourselves he was informative and genuine. He went through everything with us in detail after handing us off to Becky in finance who was also super helpful and friendly. He probably told us 20 times that we could call him anytime we want with questions or if we need anything at all. It's hard to come away from a car buying experience feeling like you really trust the person you worked with and I really feel that way about Joe. Something I love is that Joe doesn't work on commission. He is incentivized to sell a lot of cars, but his compensation has nothing to do with the price of the vehicle. This puts him in a position to want to be competitive on your behalf. Overall great experience, great deal on the car, and a refreshingly positive experience with Joe and Carr. read more

Went in for a 30k mileage check-up and had my oil light come on immediately afterwards. I went in and looked under the hood (along with the help of a friend who knew what he was doing) to find out they had put the wrong oil filter on my car. I'm not sure how a Subaru dealership doesn't know how to change the oil on a Subaru... I will not be returning to this dealership. read more

I cannot begin to express my anger at this service department. My daughter (18, naive, first car) took her Outback in due to a check engine light. They said she needed a "new Air Filter Element" for $239.95!!!! she had just had it replaced less than a week prior during an oil change for $15. They told her she needed a new catalytic converter for $1,573.80. Again, the car had a brand new one put on it in June. Unbelievable. I have never been so outraged at how a service department treats females. It was a sad lesson for my 18 year old to learn. read more

When we bought our car here a few years ago, we thought the process was pretty painless. Fast forward to every single oil change since then: NIGHTMARE. We purchased the scheduled maintenance with the car to make it as simple as possible, however, we found out after the fact that the finance guy had sold us the package for full synthetic oil when our car didn't require that. We talked to them, and they refused to refund us the difference between the packages and said we should just get full syn with each oil change. Okay, seems easy enough. Nope. We had our oil changed at Carr four times and they put the wrong oil in EVERY SINGLE TIME. Each time, before the oil was changed, we explained that the car needed full syn and why. They'd look at the computer and say, "Oh, yeah, I see that. I'm making a note of it, don't worry." And every single time, the car was brought back around with conventional oil. After the third time, we talked to the service manager, and he told us to call him directly before we brought in it again. Before our next service, I called several times and left messages, but he never got back to me, so I scheduled service anyway, and what do you know, wrong oil. Again. Then, less than 1,000 miles later, my oil light came on. I happened to be near Lithia Subaru in Oregon City, so I stopped in, and they discovered my car was 2 quarts low, and there wasn't a leak. That's a lot, but especially so soon after an oil change. Lithia started an oil consumption log for us, and we took our car there for the next oil change, where they managed to get the correct oil in on the first try. Apparently, it wasn't as difficult as Carr made it seem. read more

I had a great experience with Adam G. in getting my first new car (I'd only had a passed-down family car prior that I kept for years until I drove into the ground). He was courteous, made sure all my questions were answered, that the car felt right to me, and I felt he truly listened. I was on the lookout for bad deals, bad vibes, pushiness, or worse, condescension. I had done a lot of research and sent a lot of emails/phone calls to other dealers prior to visiting any lot, and in some cases was laughed at when I talked about features that didn't interest me or wasn't interested in paying extra for. I had already walked away from other dealers. For the visits to test drive, I also brought my boyfriend along for moral support - but I was the one buying, not him, and I knew what I did and did not want. Often they'll go straight to him for thoughts and not me. I never got that sense from Adam, and it's something I really appreciated. I got to find what I really wanted, what I was going to get the most use out of, and I feel like I got the real value of what I needed most. I also now have THE PNW car and I'm not ashamed of driving it around like my old one, so that's great :) read more

I called and made an apt. with Randy on Monday, 1/6/14 to drop my car off on Wednesday, 1/8/14. I let him know at the time I needed to get my bumper fixed from an accident and I had already received an estimate and also needed engine work done on my 2010 Forester. I dropped off my car and Randy told me they would need to take my car to the body shop which is not located at the same location as the service department. OK, No problem. I went to get my rental car and received a phone call from the body shop that I can't just walk in and they couldn't get my car in until next week and I needed to go pick up my car from the service center. Umm...Ok. When I returned to the service center Randy was waiting to hand me my keys without saying anything else. I took the keys and was loading all my stuff back into my car without any communication or apology for the misunderstanding from Randy. I turned around and said to him " it would have been nice to know this ahead of time" when he said to me " This is not the auto shop and you need to have your insurance company tell you the correct procedures to get your car fixed" I let him know that I already had an estimate and I was CHOOSING to bring it to carr to get fixed. I told him that when I spoke to HIM on Monday HE did not tell me I would need to take the car or make an appointment at another location. HE said HE would take the car to the body shop. I will NOT be taking my car to this dealership to get the bumper fixed. I WILL be looking for another subaru dealership to go to in the future. We've had 3 subaru's over the past 8 years and have always gone to CARR subaru for our services. I've never had an issue with Randy or any of the guys until today. Which is sad that this one instance can change your entire view. I know I'm a guppy in a big ocean but hopefully they will treat the next customer a little nicer and actually listen to what the customer is saying. read more

My husband and I had a great experience here! The process was quick and easy. We worked with Josh Hearn and Papa Safari. They were honest and upfront and bent over backwards to make sure we were happy. Both went above and beyond. We are very happy with our new Outback! read more

I have purchased cars from this dealer and had multiple encounters. 2 of my last few experiences have been poor, however, so I thought I would report on yelp. As I was leaving work yesterday (at 217 and HWY 26 interchange), driving in my car, I called Carr Subaru to see what the wait might be for an oil change and spoke with a service man (Ryan I believe) who said it would be 45 minutes. I specified, 45 minutes until my car is ready or 45 minutes until my car gets started on its oil change? I had 4 kids to pick up at a school bus stop so I wanted to be sure not to be late. The friendly service man said, if you were here right now your car would be done with its oil change and ready for you in 45 minutes. I said Great and thanks and should I put my name down as I'm on my way. He said no need, we will see you soon. I said, OK, I'll see you in a few minutes. Literally 5 minutes later I pull up to Carr Subaru service area and there are no other cars there, I'm the only one there in two empty lanes of car bays. Matt B. kindly asks if he can help and I walked up to his podium and said I would like to check in for an oil change. He said, OK, but there are 5 cars ahead of you and it will be about 1.5 - 2 hours or so until my car will be ready. What? I informed him that I had just called and was told it would be 45 minutes. He stared back at me and said, "I don't know what to tell you. Things changed since you called and it will be 1.5-2 hours, there are 4-5 cars ahead of you." I looked down at my cell phone and said, I called 6 minutes ago, looking at my call history. He seemed surprised by this and typed on his computer for a few seconds and then looked back at me and said, "Looks like a lot of people came in since then" and stared back at me like, "Sucks to be you Lady". I said, "Should I have given my name when I called to reserve a spot? I asked the man I spoke to if I needed to do that." Matt B then looked at me with the same blank stare and again said "It will be 1.5-2 hour wait". Clearly customer satisfaction or assistance of any kind was not his gig. :) If by some unlucky fluke 4-5 cars had made appointments, come in and already been moved into their car bays for service in my 5 minute drive, then certainly that is not Matt B.'s fault. My bad luck I guess. But that is not why I am writing the review. It was his reaction to this scenario that I found offensive. He did not offer any condolences or empathy for the customer inconvenience, or offer any other times that would be available in the near future, he did not acknowledge that maybe I was misinformed over the phone and offer an apology on his company's behalf. Even though I was the only customer there at the time, he just stared at me with a look of annoyance telling me I should just move on along. It appears to me that the Sales Department has relatively positive reviews, but the Service Department does not seem to maintain that reputation. I did call to inform the Service Department Manager who listened to the above and offered his apology and offered a free oil change. I declined his offer. I told him I wanted to inform him of my experience so it could be addressed; I was not calling to complain in hopes of getting something for free. Carr Subaru is a convenient location and Subaru's are great cars, so I'm hopeful my experience will be taken to heart by management with some effort in improving the patron experience. I've written many positive reviews on Yelp for my veterinarian and my Honda Dealer down the road that offers AMAZING service (I thought about just taking my husband's Subaru there for its oil change), etc over the past 3 years and sadly this is my first negative review. Please address this Service standard, Carr Subaru, as your product and Sales Department are so great in our experience that we want to remain loyal to your site. read more

Top of the line service for a top of the line car - I had high hopes for the attention I would receive from Kique as my fiancé had recently purchased a new Legacy from him and her experience with him had been stellar. But, somehow, Kique seemed to raise the bar from even his own high level of care. From the moment I walked in to inquire about a new WRX STI Limited, Kique embraced me with a huge smile and proceeded to put one on my face. "High touch' doesn't begin to describe how Kique was there for me through every part of the transaction. If you have any anxiety about the car buying experience, go see Kique and I am sure that he will put those fears to rest and leave your smiling just as he did with me. I LOVE my new WRX STI Limited and I am very HAPPY with the entire experience of acquiring it. THANK YOU, Kique. read more

If I could, I would give these con artists no stars! They took my information and told me they were going to run a soft inquiry to get some loan numbers for me. Instead these dishonest scumbags ran 31 HARD inquiries on my credit report!!!! Are you kidding me? This is not how you run a business. I will NOT be getting a car from you guys ever, and anyone who ever says they are going to you, I will be more than happy to share my story of regret with them. LIARS! read more

Never thought I would walk into a dealership sales office to buy a car and wait 15 minutes just to leave and never see one person at the dealership. Won't be returning. read more

Dan was a great service representative, the only problem i had was when i got my car back, i noticed on the way home that there was an oil stain on my brand new light gray car seat. So there's that. read more

Worst car buying experience ever!!!!! I bought a 2015 Subaru Outback. Love the car, but found out I did not get any maintenance covered with my "great deal"!! The sales guy didn't even offer it to me. My bad I guess for not knowing to ask and just assumed you get a maintenance package with a new car!!! Extremely pissed as is probably obvious! Going to Dick Hannah in Washington for service read more

Not a place I would purchase a car. Can you bait and switch? Just my opinion on my experience. I spent my money somewhere else

I had the best experience purchasing my Subaru Outback. Vijay Chitnis was very helpful and patient. We had his undivided attention, so it made the process go by quicker. I walked away feeling good about my purchase read more

In awe of how a dealership can make one of the most important purchases of your life so awful... In a nutshell my experience went like this, take every sleazy idea you have of a car salesman is, and that's it. I was rushed into my sale and when I decided that it wasn't for me I returned the vehicle (the co-owner of the car I traded hadn't yet signed off and without it I could cancel the deal) so after trying the car a few days I said hell no, sour deal. I bring it in only to be practically begged to try another car, so out of guilt I did but none matched so I said give me my car. I then waited an hour and got a bunch of rotten stares from the staff. FINALLY my car is back and I'm happy only to get home and get a text from Todd, the guy who sold me the car. He was insulting and rude and actually cussing at me for returning the car!!! In what world do you live in where you can text the customer to attack them. I was laughing in disbelief. He's a tall guy, fast talking, bald head, loud voice, and has a fake sleazy aura about him.. Bought a Toyota. Forget these people. If you decide to buy here, have your trade in value and don't give them an inch. Be ready for the shark tank... read more

I hate even to give a one star to this dealership. The one star I am giving is for Allen smith, the representative there because he is really good. The manager asked me a convenient price that I could offer to close the deal. I went the other day because I like the car and I said my budget and he just walked away without saying a word. He wants to sell me a 4000 mile driven car for a price of a brand new car. This is very embarrassing and the guy should learn some manners. read more

By far the best car buying experience. Dan Doyle listened to everything that i wanted and made it possible it to get it all in one. I will never buy a car from anyone else. He was so pleasant and funny and not pushy. I set up a time and he had cars picked out for me since i was on a time crunch. I was in and ojt with my new car in record time! Amazing!!!! read more

This review has been pending for a long time. I live in Tri-cities, WA and last year (Oct 2015), I was looking to buy a Subaru Forester. My wife lived in Beaverton at that time, so we went to Carr Subaru for a test drive on a weekend. We talked to Kami Asgari who was the sales guy there and he was very nice- explained us our options and everything. Then, over the week I was in touch with him over the phone and email and he gave me quote for the new Subaru Forester we wanted to buy. Next weekend (Saturday afternoon- 31 Oct 2015 ), we went back there to purchase our vehicle. We were in Kami Asgari's office going over all the details and our finance options. Now, Kami went to his manager with our printed quote to check something and that manager guy came with Kami to his office where we were sitting. He was a relatively young guy. I am not a 100 % sure about his name, but I think it was Kiarash. He had our printed quote in his hand and he wanted to remove some accessory from the vehicle (I think it was all-weather floor mats), but keeping the price same. So I just politely reasoned with him that if you are removing some accessory from the quote you promised, can you please knock down the price a little bit. His reaction was- He pushed that paper (printed quote) in my face, drew a big cross on it and said I don't want to sell any car to you and stormed out. He said "There is no point selling to you because now you will anyways not give us good review as a Subaru buyer". He was so rude and he probably just spent 30 seconds with us there. We were shocked and in disbelief of what had happened. Even Kami Asgari's and his officemate Hamid Asgari's face were shrunk and they were very apologetic after their manager left. They had their hands tied. Of course, we left their dealership and went to Lithia Subaru in Oregon City later that same day. Finished our purchase and everything within 90 minutes. We were treated very courteously at Lithia Subaru and had great experience there. I would not recommend Carr Subaru to anyone. There is a possibility that it must be just that one person (Kiarash), whose behavior was just ridiculous. But I would expect senior management to step in and do something about it. We have never been contacted by them and we just got busy and lazy to follow up on this. This is not how customers should be treated. read more

Carr Subaru deserves 10 stars!!! We had THE best car buying experience here. We were looking for a car more appropriate for our future plans and let me tell you...Eddo helped us find the one for us. He KNOWS what he's talking about when it comes to Subarus and cars in general. You could tell he is passionate about cars and was very confident in the knowledge he has. He was so patient with us when going back and forth between colors, and sedans or hatch backs. He was very thorough in giving us the run down on how everything works in the car before we drove off with it. It was just all together an amazing experience and I highly recommend going here! Ask for Eddo, guarantee he will help you find exactly what you're looking for! Also, Kamy in the financial department was great too. He is thorough and quick. He's also pretty funny. I don't want to say we will be back, just because I love my car...but maybe in the future we will be back to trade in my husbands Toyota and obviously pop in for services! read more

I never thought I would be able say, that on a rainy Saturday, I would enjoy shopping for a car. Completely expecting to "just look" at CARR Subaru, we met Ben and our looking became buying! Without pressure, Ben showed us our options, and lead us through the entire process with ease. His easy going personality was so refreshing....we will definitely be back!! read more

As a 2 year customer to the service department, I'm a bit shocked why there are such low ratings given here. Seeing they service to hundreds (if not thousands) of seemingly happy customers, I would be wary about chalking up the service reviews to anything but good. Everything seems to run like clockwork with, and I've never had an issue. However, being a dealer, they tend to lean on the pricer side for basic maintenance. read more

The salesperson Papa was very informative, easy to bargain with, made the process easy.

We showed up on a holiday without an appointment. We were helped very quickly by Buddy who took us on a test drive. Once we decided to purchase a car, the process was very orderly. When the color we wanted wasn't available in Portland, they searched for another option and were prepared to drive the car up from Medford. We decided against it and negotiated some additional savings since I was getting a color that was not my first choice. Financing was easy and the finance person looked for an even better deal when we decided on the longer warranty package. Once we got the car home, we had some follow-up questions which Buddy responded to right away. read more

I don't like to write bad reviews, but this place is awful. I've yet to have a good experience at this place.

Best experience at a car dealership yet! Worked with Pollo as our salesman. He was very knowledgeable about the cars we were interested in. Gave us the honest pros and cons. Didn't haggle or hassle us. Fair price on our trade in. He stayed super late and went through all the details of the entire car and even called to check in the next few days to see if we had any questions. Such little acts go a long ways! Overall very satisfied and wouldn't hesitate to work with them again if/when we need to. read more

We recently purchased a 2017 Outback 3.6R using the internet. We worked with Miguel Mesa. We knew what car we wanted and Miguel worked hard to ensure that we got the lowest possible price and the exact model/features we wanted. He was respectful of our time and had the car detailed, and all paperwork ready for our signatures when we arrived. We got exactly the car we wanted, at a price that we were happy with (based on our research on Consumer Reports, Edmunds and others), and the process was expedient. Miguel was honest, did what he promised, and made the experience pleasant for us. We also spent time with the insurance representative and a finance manager, all of whom were honest, respectful of our time, and gave us the pros and cons of what they were offering so that we could make informed decisions. I would highly recommend Miguel to anybody buying a new Subaru. read more

First off, don't deal wit the sales staff. Go to the Subaru website and request quotes there. The Service manager at Carr emailed me with a few questions, then later with the car I wanted for a nice price. You deal with the fleet manager, and he was great. No hassle, no surprises and excellent service. The only up-selling was the finance guy hawking the service and warranties. I declined, and he did try to talk me into it. If not for that I'd give them 5 stars. read more

My tire light went on one day and after closer inspection, there seemed to be something really wrong with my front two tires. I purchased my 2012 Subaru Impreza back in November, but was really worried my warranty wouldn't cover this kind of strange tire damage. I brought in my car and spoke with several people in service, tires, as well as in the sales building. All said the issue with my tires would have to go through the tire manufacturer. They volunteered to call the manufacturer on Monday (it was Saturday.) I left my car there for the weekend and left with a loaner. On Tuesday morning, I received a call from Mike in Services, that he had checked every part of the car, and found that the alignment was a bit off-- he was able to make the case to Subaru to replace my tires under the warranty! Saving me over $600!!! Everyone was so helpful and I'm so thankful that I purchased my vehicle from them. Thank you to Mike (Wilson?) in Services and to Kiarash in Sales for all our help!! read more