If you are thinking about buying a car from here or trading a car in here, THINK AGAIN. It does not matter how good of a deal they can make you, the customer service or lack there of is simply not worth it. It took 2 months for my car to be paid off after trading it in, 2 months!!! They lost the paperwork several times, "forgot to send the payoff check", etc. etc..... After we bought the truck we waited around for it to be "detailed", I would hardly call that what they did but we walked inside to say goodbye to our car salesman (Steve Shaw) and the front desk paged him to come see us and he called and asked "what do they need?"... No handshake, no thank you for buying a car, just had someone random switch our plates and we were on our way. Really nice. We will both drive the same vehicles until we have to bike to work before we would ever step foot in this dealership again. If ED is smart, he will close the doors on this one. Again I repeat, it does not matter how good the deal, keep looking. Stay away from this place!! read more

Manager Straight up lied about Tahoe and tried to charge me $77k I asked another lady how much she paid and she said $69k for the exact model and every exact option. Then the guy had the nerve to lie again and say she ordered it 4 months ago. I asked her right on the dealer floor and she said she called a few days ago. Don't waste your time these guys are complete scammers taking advantage of the market!! read more

Celebration Chevrolet - 2022 Tahoe - Car Dealers Near Me - Aurora, Colorado

I had the most wonderful experience with Mohammed who works in sales and Josh who is the sales manager. They were by far some of the most understanding and pleasant people to work with. Mohammed made me feel so comfortable the entire time and really worked with me on what my expectations were and what I could afford monthly. They don't work off commission here so I felt that this was a more honest experience. I was extremely stressed about my car situation and loved the trailblazer. I was able to feel Mohammed's determination to get me in that new vehicle. I would work with them anytime. I felt seen and understood, while most other car dealers aren't so willing and understanding to work with customers. read more

My wife and I were thinking about getting a new car and were interested in the Chevy Blazer. Ed Bozarth Chevy had one with the colors and options we liked, so we went to check it out. We met with a salesman, Miguel Zarco, who was very friendly, helpful, well mannered and knowledgeable about the Blazer and its features. Most important to us, his sales approach and personality were down to earth and genuine. We all know the type no one wants to deal with - pushy, cheesy and fake. Miguel is nothing like that and he was a pleasure to deal with. After thinking about it for a while, we ultimately decided we liked our current car more than the Blazer. We had plenty of information on the Blazer and were able to drive two different models in order to make a more informed decision and true comparison. We valued Miguel's approach and time so much, we wanted to leave him a review. We would highly recommend seeing him if you're in the market to buy or lease a new Chevy. read more

Had an appointment at 1:30. The check in guy was not very interested in helping. Finally got to me and i thought all was good, maybe he's having a bad day. Told me it would be 90 mins for basic oil change. At 90 mins it took me 15 mins to get a straight answer- car hadn't even been looked at yet. Would be ANOTHER hour. At +90 MORE mins car still hadn't gone up on the rack. I finally got my keys and left. Jiffy lube- 40 mins!!! Jiffy for the WIN read more

They don't answer my phone and take a week to conduct an oil change, terrible service

I have been here a few times and at times might not be the easiest costumer. However, the service technicians are very helpful and patient when it comes to answering or explaining any questions. They also get you in relatively fast to help with any problems you might have. read more

Good service in a timely manner. When other dealerships were wanting to get me in on an appointment two weeks out, these folks got me in right away and completed the warranty work in two days. Great job folks! read more

This may seem like a lengthy post; I am hoping this will get the attention of the owner of these facilities. I would like to start off by saying that this review has absolutely nothing to do with the people who work here. Every time I have come here the customer service has been top notch, on point, and over the top for helping their customers. In reality, I hope by making aware of these issues, their work environment is better and truly, give these people a RAISE. They are all so wonderful. 1. I have been a repeat customer with this location for 5+ years, the reason I keep coming back is the people who work here. It is tough to find solid employees, and I see how over worked they are currently. Keeping good employees is GOLD especially in this time. Over working them with too much to do in an 8-12 hour day is not okay. I dropped my car off at 7:00am and the same people were there are 6:00pm, they were still getting cars out of the service center meaning, I guarantee they do not get off until around 7:00pm. That is a solid 12 hour shift. 2. The adding in of Lyft the customers for a ride was a wonderful upgrade, I would like to suggest to the owner there should be an automated notification system that is linked to the customers to get status on their vehicles. A realistic time frame for work to be done with the customers along with the service. I think that a company that brings in a lot of money per year could invest in a solid app that makes the customer and service people's communication better. Having to call customers to come get their cars should be a suggested option, and not something that the service people should have to do in 2021. Having customers wait in the lobby when the WIFI is not that good and with social distancing the seating is uncomfortable and meant for short term waiting (under 2 hours) not long term waiting. This should be communicated with the customer. The service garage should not take more cars based on just taking them in for more profit. There is only so much workers can handle, if one car takes 2 hours, another 10, and 30 cars need an oil change, realistic timed jobs along with turning away customers when the workload is too much because time is time. We cannot change it. 3. I see that it took 5 hours plus 16 hours to get an oil change and my radio replaced on my brand new car. That's 21 hours without my main transportation, the owner needs to be considerate of the fact that we trade our money for a service, but if we need to go elsewhere to not lose time in our own lives and schedules than that needs to be changed. 4. Rant over, thanks to all the amazing fellow customers at Ed Bozarth. Feel free to copy and paste this to ownership because this is truly a customer who is upset at the system and NOT the people. The people the work here is what makes me come back. Thank You read more

I dropped my car off expecting it to take at most a few days. 2 weeks later I had not heard from anyone - when I reached out they said my advisor was fired and work had not even started on my truck - they did apologize and said it would be ready in a few days. ok. I had to call a week later multiple times and did not get any word back or any updates. I did finally get the message that it was ready 3 weeks and 1 day later. The person who helped me once I got there to pick it up was very nice which was good and why I left them 2 stars instead of 0-1. I will also note I did get a little bit of a discount but still had spent a good amount of money. Overall the lack of communication was terrible - I understand something is going on but to not be notified of anything for a month is not ideal. I Will go back later on to give another shot hoping things are better. read more

Fair warning, this is a long review. Skip to the bottom for the summary. A few months ago, my Chevy Spark was starting to run a little weird. I didn't think much of it, as it had always ran a little weird since I bought it. All of a sudden though, the poor little car can't keep revs up, and can't accelerate any more like it used to. Worried that I may have an issue that could potentially mean I needed a new car, I immediately took my car to the nearest mechanic. The mechanic told me that they'd look at my car that day and call me back, so I had my wife pick me up and we waited. I made sure to ask if they would be able to get to it that day and they assured me that they wouldn't have an issue with diagnosing that day. Lo and behold no call ever came. I tried calling them that afternoon but no answer on the phone. Being suspicious and untrustworthy of businesses as I am, I went down in person and asked what was going on. He told me he hadn't had a chance to test it yet. It was literally in the same spot that he left it that morning and no other cars had come in. I got upset and suddenly he was able to look at it right there on the spot. The diagnosis, bad Body Control Module, which would be several hundred dollars to replace, AND he didn't have the parts so a dealer had to do the repair. At this point I'm livid. I took my poor limping car over to the nearest dealer, Ed Bozarth, and told them the story while being far more angry than anyone should be. I took them to task for being related to Chevrolet (note: they did NOT sell me the car, it was a Hertz dealership that sold it to me), and really let the service guy Brandon have it. He patiently listened while I told him what I was experiencing with my now cursed Spark and said that he would have his techs take a look and diagnose it. I went home seething in anger just waiting for them to call me so I could chew them out about how bad the car was. To my shock, they had a different, more expensive diagnosis. Turned out when looked at by their mechanic, my transmission was slipping, which meant it needed to be replaced. Here's where things changed. Brandon explained the problem, but then went on to explain the car was under warranty. This meant I wouldn't have to pay for the repairs. That wasn't the kicker! Brandon then informed me that not only would they fix my Spark, they'd give me a loaner while it was in the shop! A few days later, my car was fixed, in better working order than I'd seen in years, and it didn't cost me a dime (thank you warranty!). Lesson learned here. Summary time! Ed Bozarth's service center turned me from a mean, nasty, horrible customer to someone that has nothing but praise for them. If you have a problem with a Chevy, take your vehicle in and ask for Brandon, he will take care of you and make your day from a bad one to a good one. Thanks again Brandon!!! read more

I have been a loyal Ed Bozarth Chevrolet in Aurora, CO customer for years, as has my husband. They recently changed hands and are now "Celebration Chevrolet". This dealership has gone to pot in the transition and is anything BUT a celebration! I arrived for my 7:30 am appointment (made early so that I could hopefully be done by noon) only to find out that they needed 2 DAYS to diagnose my issue that I was having. I literally shook my head, certain that I had mis-heard. I did not mis-hear. They wanted to keep my car for 2 days to begin to diagnose it! Apparently, the person who scheduled me was supposed to tell me this, but neglected to do so. No cars are diagnosed on the same day. Needless to say, I left with my car and got it scheduled and done within about 3.5 hours at another local Chevy dealer. I am now celebrating that I will never go back to Celebration Chevrolet!!! read more

I took my car in for an issue with the windshield wipers and the service advisor was very degrading and rude. He asked me how I turn on and use the windshield wipers like I don't know how to work a very basic function of my own car. I encountered this service advisor several times while taking my cars here and every time he was rude and treated me as an idiot. Will never bring my cars back to this dealership. read more

Don't try to get a quote online. Take forever to respond, and then do, they try everything to get you into the dealership. Then when they do get you in the dealership, they "lose" your keys. read more

This review is specifically for the collision center, as I have never looked at or purchased a car here. In May, I was involved in a minor car accident during which the entire right side of my car was scraped and scratched by an absolutely insolent, careless driver. Two and a half months passed, and his insurance company accepted liability. Ed Bozarth is one of the collision centers this insurance company works with, and it was close to my house as well. I walked in on Friday afternoon around 3 PM. Greg, one of the estimators, explained that since I did not have an appointment it would take about 45 minutes. I was happy that they were willing to squeeze me in. I also didn't mind waiting in the amply air-conditioned customer lounge that had complimentary coffee, popcorn, wifi, and TV. About 30 minutes later, much less than the previously stated time, I had the estimate for the damage to my vehicle and was on my way. I want to specifically thank Greg Mudd for being jovial, friendly, and providing great customer service as well as general expertise in estimating the cost of damage from a collision. An automobile accident and its aftermath is never a fun experience, but Ed Bozarth collision center made the last step in the process as smooth as could be. read more

They have serviced my 2015 Camaro since it was new. The service has been good. My only complaint is the people driving the car can't leave the radio station alone. Not your car don't touch. I've complained each time and I get, we are so sorry. read more

The service department is beyond terrible and beyond a scam!!! If I had the ability to rate this 0 stars I would. Instead of arguing or disputing with them in person, I'll just post this on every forum and I sent this exact review to General Motors. Let me start by saying I started all this adventure at my local Goodyear and with my personal mechanic of a decade and wished I could have stayed there. My mom's car was inoperable and I tried to help her by taking it to get repaired, where Goodyear diagnosed it with a bad bcm (body control module) at which time they informed me that this was not something they could perform and so I needed to take it to the dealership. I called 2 other dealers and they were both booked for a week, then I called Ed Bozarth and they said they could get me in the next day (red flag #1). So I kindly booked and brought it in. The rep Jason was kind upon arrival, I told him exactly what Goodyear said and that I knew the brakes were bad (I noticed as I drove her car there) as well. He comes back same day with a few issues and options. There was an oil leak, coolant leak, bad brakes but tells me that it's not the bcm but instead is a corroded gear shift (red flag #2) and no mentions of anything else (this comes into play later in my review). Me being the trusting guy I am (and his desk tells me he has been doing this for 17yrs), I trusted him and said OK let's do it and he tells me $2200 will cover it and it will be ready Monday morning at the latest. So during the next 72 hrs they stay in touch (nice and comforting). Fast forward to Monday and he messages me to tell me that they ran into an issue and that the bcm is bad and needs to be replaced (GO FIGURE!!!) but he's going to try and keep it within the original amount. He never owns their mistake and instead just says "you probably just needed both done" (red flag #3) But if that was the case, then why didn't the original diagnosis say they both needed to be done. So next day I am told the car is ready but now we have two more issues, the window regulator is bad and the service air bag light is on. Oh yeah and we are now at $2,880 out the door. I'm frustrated at this point and so I just figure, "let me get this car out of here and to my mechanic". So we pay the $2880 without argument. On a side note I tend to have anger issues and have been known to curse people when expressing myself so I try and avoid this by just nodding and agreeing. I then show up to pick up the car. Jason is again very kind and personable (his best quality). As the car comes out, the front passenger window is down. I get in and start to head off only to realize that it won't roll up and he takes the time to tell me "don't do after market window regulators, they don't work". I asked him to move the window up for me and which time he tells me the cable is broke. I'm car savvy enough to realize that a broken regulator is different than a broken cable. So I explain to him I can NOT take the car back to my mom (who parks on the street) with a window that won't roll up. So I give in and let him do it at which time he tells me it will be $350 more to fix the air bag light and the window. Now this part is not facts but thoughts. A few things; #1 why did a mechanic at Goodyear not specialized in higher end fixes like this diagnose it correctly from the start but a General Motors dealership not listen to me and find the same thing? #2 the window has been fine and the car has been parked on the street for over a year. On the drive to Ed Bozarth I rolled the window down and then upon arrival rolled them up so it worked fine. Also why wasn't this part of the original estimate of all the things wrong? If this was broke when it arrived then they parked it outside over the weekend with a window down and didn't say anything? Or did this happen Monday when they were working on it and they just acted as if it was this way the whole time? #3 the air bag light ended up just being that it had to be reset after the bcm install, why was this not included with the bcm install? read more

They are soooooo slow with service intake. If you have peak times, staffing accordingly should be protocol. It took me 40mins on Saturday morning to drop my car off. There is no parking, cars are backed up onto Havana. This should be addressed. read more

We recently purchased a chevy at this dealership and they were friendly and fast. However, we had an issue with it a few days later and they made every possible attempt to blame us till we had Chevy intervene. Even to the point of mocking and shaming us as the damaged car was being dropped off. We love the car, and chevy themselves, but this dealership lacks a lot of integrity compared to the Toyota dealership down the road. When I had an issue with a fluids change they towed my car down and the person who did the change verified it was okay. That was above and beyond. We have yet to get our customer satisfaction survey from chevy and this incident will play a major factor in our low rating of this dealership. read more

Didn't care for the snobby environment the first time I walked in. No one seemed to want to help. I had to walk up to the receptionist and she acted confused as to why I was going to her. When someone finally came up to me, they acted like they were too busy to help even though there was no one in the dealership!. I said directly to him, "Are you busy? Can you help me?" Then he was bragging how he was going to buy a $60k car while I was telling him what my (small) budget was! I was prepared to buy a car right then but changed my mind because of their ATTITUDES! I've dealt with friendlier places so I left. Get over yourselves!!! read more

After CarfaX rated my 2003 Pilot with only 135000 miles on it as a good $3730 sell (and a $4350 excellent) I was directed to this place for a bid to purchase. After waiting. an hour I was offered $2000, which was on the low end of KBB (high end being $3300). Guess what????? I sold it the next day to Schomp for $4500. What a total waste of my time! Maybe they changed their name because Bozarth had too much stink attached to it. What a sleeze operation. read more

I visit Ed Bozarth Chevrolet on Havana often. I bought several cars from there in the past and look to them for all of my automobile needs. I recently got an oil change there, yet before I talk about this recent visit I'd like to talk about the one previous. I came back in February or March to get an oil change. Jeff, who was helping me out was nice (that day). I ask that my car get ran through the wash after the oil change and Jeff stated it wouldn't be any problem. These oil changes normally take less than an hour. So, about an hour and 20 minutes later, I go check on my car. I saw it sitting out front and politely asked a young lady (who works there) passing by if she could see if my car was ready. I pointed to it out front and said "It's that black GMC." She was really nice and said she would check. She wandered off and came back a few minutes later and said "I looked for it and it's actually right out front." Clearly she misunderstood me when I pointed it out the first time. I paid for my oil change and went to my car to see it wasn't washed. Bummer. When Jeff sent a text about the review I made, I reviewed what had happened through our text messages. He apologized and stated "We will take care of your next oil change for you." Nice. Fast forward to my recent visit for an oil change. Went in this month (May), for an oil change, got the oil change, took less than an hour, came to get my car and told the young lady that Jeff said this one was on him. She said she'd talk with Jeff, while I stated I was going to quickly use the restroom. Came back to where Jeff's "desk" is located to find him and 3 other coworkers huddled, including the young lady. Everyone became quiet and stopped talking when I came close. Now listen, I have been in customer service for ions, and can completely tell when people are talking smack. No one said anything when I came by, so I said, "Are we good?" Jeff said "About what?" Clearly he was told and I can feel the attitude coming off of him, especially with the tone. I explained the situation, and he, attitude and all, stated he never said anything about a free oil change and when he does offer a free oil change he writes it on his card and gives it to the customer. I stated that we spoke via text message and this was what he stated via text, which is why he didn't hand me his card. He also went on to say "There is no reason I would give a free oil change for forgetting a car wash." I was clearly annoyed at this point and pulled out my credit card. He fussed and took care of my oil change. I was not unhappy with the oil change and will definitely not ask for a car wash again. Does forgetting my car wash and leaving me hanging in the waiting area for an excessive time warrant a free oil change? Absolutely not. Yet when an employee offered it, it is warranted. In any case Jeff, don't make promises you cannot fulfill, you can nix the attitude and most importantly, thanks for making ME look like the asshole when clearly it was the other way around. I left unhappy and pissed off at your remarks, rude behavior and unfulfilled promise. I will be back at Ed Bozarths for my car needs, yet I will not be dealing with that guy any longer. Complete disregard and bullshit. Next time I will screen shot your text. Matter of fact, I'm sure he could've checked his text messages in his system/phone to prove what he promised. #SorryNotSorry #DontDealWithThatGuy read more

Got my truck here and initial experience was good. Tim cook listened to my wifes and i needs and wants and then helped us get somewhere in the middle. The service department on the other hand is just terrible. Wife was charged $500 to get a new battery and to run some "tests." Ordered a bed for the truck and it never came. When asking about it was told they always come in damaged, and gave us other options on where to get one... maybe change the way you're shipping these items or where you're getting them. Also order some black bowties as well as black lettering. Told us we couldn't get them until spring, with nor real explanation on why. Needless to say thats the last ill be doing business with them and thier service department. read more

Horrible experience with sales Rep Aurora and Manager Chris(this is not Florida buddy), need to learn how to respect your customers. If you are looking to buy a car definitely go to Ed Bozarth in Lone Tree, where you will get a better price and at least be respected. read more

el mejor para recomendar trabajan duro para dar la mejor satisfacción el señor Julián Márquez paisanos despues de andar por muchos dealer por cierto muy cansados ellos nos prometieron y cumplieron con calidad y un exelente servício y el vendedor Logan kennepohl muy amable y eficiente Dios los bendiga grandemente por su trabajo honesto read more

Went to see a Chevy Equinox. Listed at a competitive price. Reason? It had been in an accident. Wouldn't have known if I hadn't asked for the CARFAX. Would they have disclosed this rather important detail at some point? Doubt it. Also, I requested what the full price would be, including sales taxes. Invoice looked ok, until I saw a $499 fee for a 'SWAT Security' add on. I was told that their vehicles are pre-installed with this device in case of theft. So that cost is passed onto the consumer even if they never requested said device? You just mark up all your vehicles by $499? After pressing further, it turns out it's optional & sold by their finance people. If I hadn't pressed further, would they have bothered to tell me that it was optional? Doubt it. Please be careful with these sharks. Do your research beforehand. Can you imagine how many people have fallen for their tactics? I'm all for making money, but ethics are ethics. I would not recommend this place. My sales person was nice, but I don't think they even realize how they're being conditioned. read more

Took im my truck to get it fixed from parking sensors and some shaking my Yukon had charged me almost $1700 for the sensores not to be working when I picked it up had to take it back again a waste another whole day for them to tell me there was something else wrong with it. Why not check it fully before giving the vehicle back! Wanted to change me another $900 i just picked up my car from there and now I'm getting other messages on my dash board‍ just not reliable read more

I highly recommend Ed Bozarth Chevrolet for your vehicle purchases and service needs!!! Erik Neyra, Gabby Acevedo, Jesus(service dept) are the absolute best. I've purchased a couple vehicles at this location , as well as 2 of my daughters. Another daughter of mine just bought a new car there this past weekend! We were treated with such kind and professional care.We truly appreciate their upfront and honest approach, integrity, and dedication to acquiring the best possible deal for your situation and budget. I feel like we're family now and hope do business with you all many times over. Oh, and I don't want to forget to mention Gene!!!!! You guys are the absolute best. Gonna send all the business I can your way. God Bless You, and thanks for taking care of our family!! read more

I would not recommend coming here unless you don't mind paying for a guessing game. I went there telling them was wrong with my car that another mechanic had mentioned. They told me to guarantee that was the problem. I had to pay a diagnostic fee, they would tell me exactly was wrong with it. I paid it, still hear the problem I originally came in for. I've been there now 6 times, about $2000 spent and I'm still having the exact problem I've came in for. It's been a waste of time and money. The last time I was there, the manager spoke to me directly, offering a refund for a couple of the things they fixed that did not need fixed. He said he had 3 different mechanics looks at my car, and assured me they knew what the problem was. I've called back, a couple times and left a voicemail. It's been over 2 weeks, no refund. Like I said in the beginning, I definitely would not recommend coming here. A waste of and money. I got played read more

If you are considering purchasing a vehicle please be advised to look elsewhere. Ed Bozarth dealership is price gouging due to current market conditions. They are charging MSRP plus $7K on new vehicles. Please note that this increases your tax amount and finance amount if you're financing and the end result is you the consumer are paying WAY TOO MUCH!!! There are numerous Chevy dealers in the Denver metro area that are not doing this and truly care about their consumer. Other Dealers can get the same vehicles in the same amount of time as they can. Don't get sucked into this smoke and mirrors comment "time is the most valuable asset". read more

This dealer is the absolute worst dealership I've ever experienced. Brought my car in for the ignition safety recall. By mid day they call and say it's not covered by the recall and will cost $500 to fix the ignition. Gave the go ahead and by late afternoon they call and say it's going to be a $1000 because it wasn't the ignition it was the gear shifter. Took it to a friend who is a master ASE certified technician who confirmed they improperly diagnosed the problem. It should have only cost $250 for the gear shifter with labor. I wound up having to pay these asshats $500 to get my car back still broken and take it to my friend and spend an additional $250 to fix the initial problem. This company is either fraudulent or has the most incompetent employees. Do not for any reason take your car here even for a safety recall. Take it to Downing Street Garage let my friend Dave know I sent you! read more

I had some time to kill so I stopped in to Ed Bozarth to browse for cars. It was the worst experience ever. I found a car I liked (the Chevy Equinox), drove it, and wanted to talk about financing, price, etc. After 2+ HOURS of filling out paperwork, it was 9pm, I had completely missed dinner, I was there alone with 3 pushy guys (2 salesmen and a finance guy), and I felt like I literally couldn't leave. I kept saying I didn't want the car, but they always had a new angle after everything I said. They even tried to send me home with the car, and I flat-out refused. Pretty much every intimidation technique ever was used on me, and I've never felt so unempowered as a woman. Obviously I didn't buy the car. It came down to money ($350+ per month is way too much, and if we had just talked money to begin with, nobody's time would have been wasted). Oh, and they wanted to take my car as a trade-in for - get this - $200. Um...are you kidding me? My TIRES are worth that, not to mention the brand new, $3600 engine I paid for 2 years ago. No freaking way. Anyway, by the time it was over, it was dark, I was shaking, and I was hungry and exhausted. I bought my last car from these guys 7 years ago and it was a great experience. What happened?!? It's awful that I even need to do this, but the next time I go car shopping, I'm bringing the biggest guy I can find with me. Also, I plan on doing my research. No more "window shopping" - apparently even *that* is dangerous. P.S. The sales guys *seem* like they are being nice and helpful, but really they are just manipulating. It's so subtle, it's almost genius. read more

After three different days of calling and being bounced back to the receptionist I spoke with a manager about my recall repairs. They were not able to work with my schedule and have no loaner car service. Not a very customer friendly place read more

DO NOT GO HERE!!!!! I almost paid them $1,000 for a $15 part and 30 minute job that they lied about! They will RIP you off and give you the wrong diagnose on purpose to try to get more money from you!!! I noticed my 2005 Chevy Cobalt smelled like gas so I took it in to have them take a look at it. A couple hours later they called about their inspection and they said there was a crack on the top of the gas tank and for the part and labor, it would cost me $1,000. I told them to hold off for a day so I can figure out the money situation. I called them the next day and they COMPLETELY changed the diagnosis. They said I needed to replace the fuel pump, serpentine belt, and air filter. I asked why did you say there was a crack in the fuel tank and they denied they ever said that. I asked again how much it would cost to fix it, they said $1,000. Same as before... Okay. Next, I wanted to see how much the parts alone cost and so I got transferred to the Parts Department. They said the parts would cost $700. I got transferred back to the Service Department and how much the labor would cost alone. They said $700. I was like WAIT A MINUTE! First they said the parts and labor would be $1000 and now they said it's going to be $1400. Ridiculous! I looked online and the parts would only cost me $300. I told them that I didn't appreciate how they were trying to be dishonest with me and declined any repair. I picked up my car, bought the parts from O'Reilly's, and went to a DIY Auto Repair Shop. My boyfriend helped me install the fuel pump. However, in the start of our repairing, we noticed the disconnect set part (the part that the fuel pump assembly line connects to) was still leaking after we unhooked the two. Then it stopped, we thought nothing of it and went along to install the new fuel pump. After 2 hours we finally got it installed and it was STILL LEAKING! We realized it wasn't even the fuel pump, it was the F****ING disconnect set that had a crack in it!!!! THAT PART ALONE COSTS $15 and TAKES 30 MINUTES TO REPLACE! I WASTED $300 on a part that wasn't even the culprit. So, IMAGINE if I paid Chevrolet $1,000! read more

My boyfriend and I were out car shopping and wanted to look at a Chevy Cruze. As soon as we walked up we were greeted by our salesman David. He was very nice, friendly and helpful. We enjoyed working with him a lot. He wasn't pushy, and we had good conversations with him... He knew what he was talking about and was a great salesman. We felt comfortable talking with him. While we waited for our trade-in to be assessed we watched a great little YouTube video of Ed Bozarth himself... I thought this was a nice touch! Ed seemed like a nice guy. :) It started to go a little downhill from here. We were told it would take about 15 minutes to get a trade in price on our car... It ended up taking about an hour and then one of the finance managers came in to talk to us. Once the finance manager came out, he was very pushy. He kept saying my least favorite line of "What can I do to get you into this car today?" and used some other intimidation techniques. He also offered us a joke amount of money for our trade in, and tried to make us feel like he was doing us a favor by offering anything. Luckily my boyfriend used to work at a car dealership and was not going to be pushed into a corner. He was honest and said that we had other cars we needed to look at, and said that the best bet for them would be to tell us the bottom line best deal they can offer us so that we can take it into serious consideration. They gave us an offer, and we went on our way despite his biggest effort to not let us walk out that door. I understand that is his job, but it was a irritating. They took up a lot of our time. We ended up leaving, and while we were gone they proceeded to call us 4 or 5 times with different better offers each time! In the end they did offer us a pretty great deal, but I found it a little annoying that they kept calling when we told them that the best thing they could do for us was give us the bottom line best deal right off the bat. We ended up buying a Honda Civic that day. If we were going to buy a Chevy Cruze we probably would have bought it from them because of our great salesman David. One word of advice for car shoppers everywhere, DO NOT buy a car without walking out the door first! Find any reason to LEAVE (go to dinner) and you will get offered a better deal, I promise. (And they will pay for your meal!) read more

I just got a 2010 used Chevy, and being extremely proactive on my car maintenance, decided to try this place out for my servicing needs. I set an appointment with Greg DaLuz for 5/25. Got confirmation email. So far so good. I get there on Saturday at my appointment time (along with my friend who took time out of her schedule to cart me to my next stop) and GUESS WHAT! They are closed for the weekend. Gee thanks for not warning me in advance you decided to cancel my appointment and go golfing. I did walk into the pro body shop and they confirmed I was like the 3rd person to walk in there that had service appointments and got blown off, so it's not just me and a tin foil hat. So, to be fair, I did call the service manager Steve Hogarth today and he was nice. He was confused because he said he had "personally made sure" there were no appointments that Saturday. Wrong system maybe? Or did someone clean them out without calling us before Steve looked? Not sure. I also found it interesting that Steve was not aware how the appointment system works and the fact that it even emails out confirmation numbers. Not even knowing how the system works is probably not a good sign for a service manager. Anyhow, I'm giving them another chance because they are the closest Chevy service dealer to where I live. I'll report back what happens. In the meantime if you go, I would not just count on the email and confirmation number you get. Follow up and call the day before and make triple sure someone hasn't deleted your time out of their system so you're not chump-stumping outside their locked door when the time comes. And if it's a holiday weekend just reschedule, they probably will NOT be open. Oh and another note - they have big service signs on the north side of the complex but then you park and get there and DOH it's on the south side. Then you go on the south side and it's not clear what door to go in. Nice! They might want to put an "ENTER HERE" sign over the correct service door. read more

Well I guess I can say that I am a sucker for punishment. It first started with a phone call to the place trying to see if they still have a car or if it was sold. First found the car on www.cars.com. The salesman stated that he would call back in a few minutes (turned out to be 2 hours later) Went to a different car dealership that was down the street from Ed Bozarth and didnt find any thing, so on the way home decided to stop by at Ed Bozarth As we are pulling into the parking lot, the sales person decides to call back and state that they still have the same car. But he is too busy to talk to us and has another sales person to talk to us. Well the car they advertised on cars.com in under a week has over 1,200 extra miles on it but still for the same price. What the heck, the car is newly used (they bought a fleet car from a rental agency) it has low miles and not to many exterior flaws on it. Lets go ahead and buy the sucker. Went through the mounds of paperwork and worked in a deal that they would fix the front bumper of my car and that was the 3rd mistake. We called repeatedly for 2 weeks trying to setup an appointment for my car. I took a day off because they stated they could do the car on a Thursday and then they decided to cancel on me. So spent a day on the phone arguing between the sales representative and the service department manager. They kept on saying it was my rear bumper that was already replaced and shouldnt have to work on that, and I kept on arguing that it was my front bumper. It all came down to the dealership typing in the wrong VIN. Yeah, who would have thought to double check that sucker. Then the sales person is like "its no big deal, once you get title, just correct it at the DMV and everything will be all set" Yeah I can imagine walking into the DMV and just scratching out VIN and writing in a new one. Went back in for more paper work and didnt even get an apology for their mistake! Well if you want a horrible experience in buyin a car, go to Ed Bozarth, this will be the last time I go there read more

Have bought one vehicle from this dealership back 2003, but my return to the dealership on Monday was very disappointing. Could not believe that two salespeople texting on their phone was more interesting than me trying to get another car. Ten minutes later after looking through rows of cars, I left...and so did my money as I went another dealership to buy a SUV. read more

I was very disappointed with my last visits. I brought my car in last Friday because it was hesitant to start. I had originally reported the start-up issue on my June 16th visit when I brought my car in due to overheating. It obviously was not addressed. Most of my experience is due to the poor and complete lack of communication. I never thought like I was being taken care of, and I would not recommend this dealership to anyone else. After dropping off my car, I decided to wait for the free shuttle which I was told was only a 30 minute wait. After waiting 45minutes to an hour, I asked a woman inside the waiting area if there was a way to see how long of wait the shuttle would be. She said she couldn't help me and they couldn't contact the driver. I know this is incorrect, since I have watched the service consultants call her. I decided to take a cab home. I never heard anything back from my consultant regarding my car, as the department's closing time approached I decided to call my consultant. I called multiple times and could only get through to him when I called the service department directly. Luis could not give me an update on my car and informed me they would not be able to get it fixed to at least Saturday. This would not normally be a problem, but I was a little upset I did not find this out until 5:45pm on a Friday evening. Saturday morning I was promptly notified that my car was in need of a new battery. I called back an hour later and left a message giving the okay to replace the battery and asking to be notified when my car would be ready. I did not receive a call back. I called again an hour later. I then decided to call the service department directly, and talked to a woman that said she would give me a call back in 30 minutes to tell me the status of my car after she spoke to the technician. I never got a call back. I then called again, spoke to a woman, and was told my car would be ready in 30 minutes. I picked up my car, 4.5 hours later after learning it needed just a battery replacement. I realized I dropped my car off on a weekend and business can be hectic, so the timeline of my service is not my issue, instead the poor communication. I believe if I had not called the dealership directly several times, I would likely not get my car back for days. It is obviously not ideal to be without a car, and a nuisance to find transportation when without one. My service at this dealership has been far less than satisfactory and I cannot justify spending anymore money at this location. I hope this response can improve the experience for future customers. read more

I wouldn't recommend this place to anyone I took my car in to have a special coverage bulletin for faulty battery cables taken care of and before they even fixed the problem they told me that the voltage codes came back saying my battery had low voltage. They tried to sell me a $600 battery before doing any work. I just bought the battery in my car about 3 months ago. I told THEM they should do the repairs on the cables first to make sure that the faulty cables weren't giving a false reading. Plus if Bozarth had determined that the cable wasn't bad they would have charged me a $142 "diagnostic fee" I took the battery back to where I bought it and when they tested the battery it had a normal charge. The only reason I took my car to the stealership in the first place is because that's the only place you can have recalls or bulletins taken care of. Otherwise I would have taken my car to my normal trustworthy "ASE certified" mechanic. I recommend that you take your vehicle elsewhere as well. read more