It was a random weekday around 4 and the restaurant was relatively empty so I thought I would go here for a quick meal. I ordered the chicken and shrimp combo with broccoli and a baked potato. I also had a spinach dip for an appetizer. The spinach dip was average so no complaints. There was queso in the dip which made the taste a little different. My meal included an over buttered potato, dried out rice (under my grilled shrimp), room temperature shrimp, unseasoned broccoli and chicken tenders. I've had this meal at cheddars in NC and TX but this time it was not worthy of even finishing. I need to find another cheddars in the TN area that can live up to my cheddars standards. read more

Good comfort food at a great price in this area. Service is spot on. Restaurant is updated and has outdoor seating for pretty days. I got the MonteCristo sandwich. A yummy combination of sandwich and donut. My date said the buffalo chicken wrap was better than chik fil-a. read more

Yeah, Rachel knew the difference between toasted and grilled cheese. We'll be back! And of course we had GREAT service too. Steve read more

I hate that 5 is all I can give, because I would definitely rate them a 10 if I could. This was our first time eating here and we will definitely be back. My kids loved the fish tank and the big dining room fan. We had the triple treat appetizer with the nachos, potato wedges and the Wisconsin cheese bites. It was all fantastic, but the cheese bites were phenomenal. My 4 year old had the kids Mac n Cheese and loved it. My 11 year old had the kids grilled cheese and fries, he ate it all, which doesn't always happen. My hubby had the ribs and chicken tenders with a salad (the honey butter croissant OMG yummy) broccoli and cheese casserole and green beans. I got the steak and fried shrimp with broccoli and a baked potato. The steak was the best I have had in a long time it was SO TENDER! The broccoli was perfect it was soft but not mushy still tasted fresh and flavorful. The shrimp was large. We had to bring home three large to go boxes of food. We did splurge on dessert the fudge cake for the hubby and I (EXCELLENT). The boys split the monster cookie and LOVED it. Our server, Bryan, was TOP NOTCH! It has been quite a while since we had service this on point at a restaurant. After we finished we were walking by the fish tank and the manger asked us how our dinners was and we told her great but the server was spectacular! She asked who and when we told her Bryan and she informed us that he was brand new and had never waited table before. I couldn't believe it. It was great! Refilled drinks before we could even ask. He was definitely friendly! This is definitely a new favorite for our family when we are in the Cool Springs area and looking for a place to eat. read more

Cheddar's Scratch Kitchen - The Monster Cookie - American Near Me - Brentwood, Tennessee

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Worst experience. Worst management. Arrived at 1:13 pm on 4/26/19. I know the exact time because I had a doc appt nearby at 2:00 so was keeping up with the time. Maybe only 40% of the tables had customers so not close to busy. After having to go inform the host and stop a passing by waitress that nobody had come to our table, our waitress showed up at 1:26. 13 minute wait to ever see our waitress. She said she was dealing with a "gift card problem". The whole time we were waiting the table 10 feet from us was having social time with 3 other waitress and waiters chatting it up with 2 customers that must have been locals. They'd pulled up seats and were even sitting in the booth with these patrons. The whole time we are staring at them clearly waiting on service. At about 1:30 we ordered. Both of us ordered blackened salmon salads. At 1:47 our food was still not there. I found our waitress and said just cancel my order I've got to leave. No apology ever this whole time. Never saw a manager. read more

Nice restaurant menus were sticky you might want to wash them off put me at a table that they have not wiped off do yourself a favor and concentrate on cleanliness read more

Ordered curbside pickup, 2 orders of the fried chicken with gravy. Very nice staff but the food was not very good. The chicken was overcooked and dry. The gravy was the consistency of soup and tasteless. It appeared to be watered down. Will not order again. For $30, the food should be better. read more

Their service was terrible I won't ever be back at this location.. I asked for chips 5 numerous times to finish my spinach dip and NEVER received them.. then one person told me that I need to ask my server and just Walked off... when they seated me the table and seats was dirty I had to ask for it to be cleaned . I've never had such a bad experience read more

What can I say? Cheddars never ever disappoints me. This was my first time trying to Key West chicken shrimp and must I tell you it was one of the best meals I've ever had on their menu. Not expensive very delightful thumbs up. read more

Would give zero stars if possible. Service was the worst I've ever had, anywhere. I hate to say that about this place because the food is bomb but we won't be back. read more

My daughter ordered the strip and chicken alfredo there was a roach cooked inside the pasta the manager got mad at me because I do not want to pay for my food I ordered over $200 worth of food and he got upset because I was complaining that there was bugs in the flu so he tried to call the cops on me because I complain because you cook bugs in my disabled daughter food there's a problem I refuse to pay for food with bugs in it and everybody needs to know not to go to the Little Rock Cheddar's in Arkansas on University Avenue are on calling code enforcement read more

Great service! Nothing short of the typical great food at cheddars everywhere else. Cheddars always has a wide selection (sometimes too much) for unbeatable prices. The food is great. I love the tilapia with mango salsa. All the sides are hard to choose bc I want them all! The spasagna (spaghetti lasagna) is killer too. read more

The food was really good for the price but the service was unacceptable. We ordered a spinach dip appetizer. After 20 minutes I went to the hostess stand and asked for assistance. It was delivered at 25 minutes. Exactly when our food was delivered. The appetizer plates were set in a stack, the food was auctioned and no empty glasses were removed. We sat empty glasses and plates at the adjacent empty table and not one employee cleared them or perceived a problem. The hostess tried to seat said table but relocated upon seeing dirty dishes. But didn't t clear them. While our server was polite and really trying to please she like the manager didn't know what good service and subsequent service recovery entailed. While I appreciate the discount on our bill I would have much preferred a nice meal with great service and I'm willing to pay. I probably won't be back for a while but I wish you well. read more

Lindsay our server was amazing. She told the manager it was our first time visiting from Chicago and he made it a point to come to our table and not only welcome us but gave us chocolate chip cookies to go!! Lindsay was so genuine & welcoming!!! Our food was great and the drinks were better! You can't beat the prices here! If you are in the neighborhood make it a point to stop here! read more

20 minutes prior to closing. Doors locked. Staff walk away when they see us so as not to make eye contact.

Gross Darden restaurant type food. Not sure why this place is always so packed. Its similar to Outback in that people continually go there despite the poor quality. The only reason I would think to go here is if your kids want chicken tenders and you're sick of McDonald's. read more

Lindsay was great as our server! Manager was very nice and genuinely welcoming us from Chicago. Monte Cristo was the best I've had in years! Not too bad on the wallet either read more

This place isn't quite what it used to be. Last night (12/14/18) we showed up somewhere between 9:00 and 9:30 pm, later than we usually eat but I had just purchased a new vehicle so we went to eat late. When we showed up the hostess was too busy in conversation with what we thought was just a friend to help us at first. Turns out the girl that was laying across the front bench in the waiting area, with a bowl full of mashed potatoes was actually an employee that had recently got off work. Next, 3 more employees (2 of which were off shift and 1 that was supposed to be working) come and started loudly talking and continue ignoring us while speaking very inappropriately and crudely. We were very hungry which is why we didn't leave at this point. We finally got to sit down and our waitress, Holly, was wonderful, she was the only waitress we saw, raving from table to table to help patrons. Over the next 10 minutes we watched the same employees that were supposed to be off their shift run back and forth from outside to the kitchen, and the same girl with the mashed potatoes walk around with her bowl of mashed potatoes, being extremely obnoxious. I'm not sure where management was last night, but clearly these employees were not afraid to be as rude and annoying as possible. Not to mention, when we finally did get our food, the quality of it just wasn't great(I'm sure the kitchen staff was distracted by all the people constantly running and giggling in and out of the kitchen). read more

You just about can't go wrong with Cheddar's. I've eaten at Cheddar's restaurants all across Tennessee and I've never been disappointed. This was my first time at the Brentwood location, but I was once again pleased. The quality and quantity of the food compared with the pricing is how Cheddar's wins. read more

We were really looking forward to Cheddar's opening in Brentwood but what a disappointment. First the good things. Attractive, comfortable decor and service was great. My ice tea didn't come close to being empty before another arrived. It's too bad the food didn't rise to the same level as the service. We started with the Chips and Queso. The chips were very stale and the Queso was very bland. My wife had the potato soup and club sandwich. The soup was very good but the bread used for the club sandwich was not toasted as you typically expect with a club sandwich. Rather it had the texture of a grilled cheese sandwich. The manager blamed it on the potato bread they use. I had the chicken tenders. The chicken was very moist and was nicely breaded. However the breading was again very bland. It just had a strong floury taste to it. Maybe the kitchen needs to learn how to season. read more

I've eaten at this Cheddar's location a few times. Recently, I went there today for lunch with my husband. Each time I've gone, whether the parking lot is packed or not, I've not waited more than 15 minutes. The parking lot is large and the restaurant is as well. So, it can easily accommodate many people. The hostesses have always been friendly and greeted us with smiling faces. All I've ever ordered is fish (grilled salmon once or twice and grilled catfish) and it was seasoned well and very tasty. The fish entrees usually come served on a bed a rice with 2 additional sides. I ordered the broccoli and cheese casserole and the mashed potatoes. No complaints! The portion sizes are awesome, your food comes out in a timely manner, and the prices are very affordable. We will certainly be back! read more

Loved the one in Lexington Ky. This one holds up to its standards. It has been busy since its opening but that's always a good sign!

Not a good start to dinner when we wait more than 5 minutes to have a server take our drink order. When I politely gave our server a heads up that my husband has a really big thirst and could she "please bring him 2 drinks at a time?" She was really confused. When she returned 10 minutes later with our appetizer she brought 1 drink which hubby literally drank while she stood there taking our food order. I was like, "see what I mean?" She had a blank stare. We didn't see her for another 15 minutes by which time hubby had drank my water. When she finally brought refills he, again, drank his while she stood there talking to us. Ugh. I realize this is out of the normal but she acted like she couldn't and wouldn't accommodate our request for him to have 2 drinks at a time. We would pay for the extra beverage if that were an issue but it wasn't even offered. read more

I stopped by alone on a business trip, and the waitress I had was very prompt with delivery/check. She was also very kind. When I return to Jackson I will be back at Cheddars. read more

Decent food but terrible service. Brought the wrong order to one in my party and then we waited 25 minutes for mustard for a regular cheeseburger for a kid, because "nothing but pickles" is too complex and "can we please have some mustard?" Wasn't specified as "with the meal". Super disappointed. read more

I have never been to a Cheddars before so I had no idea what to expect. The food and service were both awesome as well as the prices! Great atmosphere as well. We had the queso dip to start and it is amazing! We will be back. read more

Very disappointed with service..1.Asked for highchair and got seated in area that didn't allow so waited 15 minutes for booster seat with an active toddler 2.Asked for soup pre meal and it arrived 5-10 minutes after main dish 3. At food delivery asked for additional utensils as we got 2 not 3 sets..after my husband ate 1/2 meal with his fingers my husband walked to bar and asked manager for a set along along with a drink refill (that had never been checked in 1st 45 minutes at table). 4. After waiting 15 minutes for check and no sign of waiter asked other server for it..luckily manager who came over to print check realized that my husband was who asked for refill and utensils so ended up comped meal..after he originally mentioned just a discounted one. So kudos to manager but won't be back. read more

Terrible service idk where to begin. Our waitress was high and forgot to put in our order. I didn't get the drink I asked for. I didn't get refill and my appetizer never came. It was a very unpleasant time, service was the worst I've had. Definitely won't be coming back here and will not recommend. Place could be great if server training was improved and ppl were drug tested. Also my girlfriend asked for a refill after a long time of waiting and she "went" to go get one but never came back with one until we had to ask her again. read more

Been a handful of times and still really don't "get it". There is always a wait for this place, yet food is mediocre at best and pricey. Service is always slow. I think the chicken at Chick Fil A has way more taste. I mean it's not bad, it's "ok", but I wouldn't go out of my way to eat here. read more

We came here as a party of 5, and 3 of us liked our food, that's why I Sam giving this place 3 stars. The good ones were a salad that I don't remember, a grilled chicken dish and my New Orleans pasta (it was very tasty and flavorful, the pasta was cooked to just al dente, and even the toast that came with it was perfect, I liked it very much). The bad ones were the sirloin steak and my husband's ribeye. Both should have been medium, but were way overcooked and very dry. I tried the ribeye, it was very bland and hard, I didn't like it at all. It came with two sides of your choosing (Mac and cheese and buttered corn), they were also just mediocre. My brother-in-law's sirloin was even worse, and he asked for a replacement after taking the first bite, as it was burnt. They were very apologetic and gave him a new one, but the steak was still over cooked. They also gave him a gift card because of this episode, which we appreciated. So the food can be hit or miss, the service was ok, it was a bit difficult to get our waitress to refill our water, but it was also a very busy night. read more

Update: I've messaged my info per Cheddars' request in my previous review and no one contacted me.

Bad service today, we waited 10 minutes before we even saw our server, when we did we where ready to order, so we did. 15 minutes later our food comes, still didn't even have anything to drink (we only ordered water with lemon) so, with our food sitting in front of us, we told the food runner. He goes and gets our waters. The BOWL of tortillas soup literally was 1/4 deep and just broth with 2-3 tortillas strips in it. NOT one piece of chicken. Not one. Ugh! Everything blow your head off salty. Disappointed read more

Good service, nice atmosphere, but don't get the fried steak. It's not steak it's ground beef. Other then then great place!

There was some mix up and confusion as we seemed to have two waiters, and neither knew what the other was doing. As a weary, sleep deprived Canadian traveller, I was quite grumpy from the heat and humidity (which I'm not used to,) and I sort of took it out on our waiters when half my order didn't arrive, and the part that did wasn't at all what I expected. But these fine people didn't give me any guff back, a manager came to our table and "made things right" in a friendly and professional manner, offering apologies and menu alternatives I could try. When the check came, they didn't even charge for the food I finally decided on! I am amazed at how accommodating they were to one very difficult customer... ME. Thank you so much, guys, and I truly am sorry for my irritability that day! read more

Just ok typical pub fare in a busy section beyond the shopping malls. Not bad in a pinch.

I haven't eaten at Cheddar's in a bit due to its proximity. However, I had the chance today, and was sadly disappointed. They are on a limited menu due to covid, but they took off most of their best options in my opinion. No more pick two or pick three, no more club sandwich to name a few. We settled on soup and salad and the chicken tender platter. Soup and salad were fine, which is why I'm giving two stars. The chicken tenders were awful. They were dry and not super warm. Our waitress was a little less available to bring our concerns to her attention. We sat for a few minutes without silverware before I went a got some from the host. It may not have been her fault as they looked understaffed. But still we paid for a sit down meal, left 18%tip, then came home hungry. I hope once things turn around, they re-establish the original menu and staff support. Until then, we will eat at home or elsewhere. read more

This Cheddar's is a winner. Management is everything and this location is properly operated. We have been there about six times in the last several months and the food and service has consistently been excellent. The atmosphere is bright and lively and the menu is quite varied with a bunch of options to please just about everybody. We will be going back. Try it for a casual meal or with a group. I think you'll like it. read more

Good food Great Service! Three of us had a nice dinner! Baby back ribs! Batter fried shrimp, and the light calories sweet heat chicken and shrimp all were quite tasty and we had a great server! The manager stepped in to correct a dish and was very attentive. I recommend also the chips and queso were excellent. read more

We had a great experience. The food was delicious. Lots of good food options. I love that the "healthy" options were actually the same price or less than some of the other options. And delicious. We liked everything we got. Ribs, Chicken tenders, the healthy spicy chicken dish (can't remember the name) were all good. Love the decor. Almost all of the tables are booths which leads to a private atmosphere. We will be back. read more

Not great. Few options without meat. Main fish option is catfish. Catfish tacos? Ick. Really bad service. Waitress couldn't tell me what kind of salad dressing they had to offer. Tried it. Won't be back. read more