Service was ok, was there for an oil change and when I asked for my more information with Francisco, my tech guy, he was dismissive and told me that I have to make another appointment and that there is a process for any other repairs needing inspection. I only wanted a bit more information; it being my first time receiving services here. Rather He could have stated that he would be happy to make me a service appointment other request for the transmission. I did not like the costumer service aspect of my experience with Chevy Van Nuys. Would prefer service somewhere else, even though this is where I bought my Colorado from last year brand new for over $30K and that is annoying because you have to service it where you purchased it. How was I suppose to know that the service dept there sucks? Lol read more

Don't ever take your car here for service, worst customer service I have experienced. Actually had to Uber to the dealer to check on my car as no one would answer the phone and when they did, was put on hold for 7mins to be told they couldn't find my car and hung up on me... people that run it are a total joke. Plenty of other Chevy dealers to choose from in LA. read more

I am actually surprised of how delightful my experience was with this dealership. I usually dread dealerships but Keyes Chevrolet was the unicorn. It must have been because of Ed Destura's courtesy and attentiveness when he answered my email inquiry and eventually phone calls. I just decided to walk-in the dealership one Saturday afternoon (with no appointment) and already Shareef was already assigned to help me out even before I set foot on the door. I must say, Shareef made me wait but only to bring me a fresh cup of coffee and made sure that I was completely comfortable with my visit (awww). A quick walk to the lot of delicious Camaros and next thing you know, I was test driving one Camaro after another. Long story short, a little over an hour later, I was driving out of the dealership with the car of my dreams. Awesome team here, maybe because I know what I want and with what price range and terms I can dance with. read more

Chevrolet Van Nuys - Car Dealers Near Me - Van Nuys, California

I just purchased a 2015 Camaro from Eric Whitman at Keyes Chevrolet. I cannot put into words how pleasant and enjoyable my experience was. From the time I stepped foot on the lot, Eric greeted me with such kindness and respect. My every desire was accommodated, his customer service skills were right on point! He gave me an AMAZING DEAL... And I drove away in EXACTLY what I wanted.. I couldn't have asked for more! If you want the best deal and impeccable service, ERIC WHITMAN at KEYES CHEVROLET is your guy!! Thank you Eric! MH read more

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Thanks to the wonderful car service providers over at Keyes I always am very satisfied when I take my car in for its service. Making an appointment is key but I'm never disappointed. Tania is the best! She explains and gives good suggestions about what your car should get and what it needs! Thanks Keys and keep up the good work! read more

I've purchased many cars over the last four decades, and I can honestly say that my recent experience with Keyes Chevrolet and my sales person Andrew Babcock was, by far, the smoothest, and least stressful of all. I chose my car several months before it was available for sale. I came into the dealership, Andrew approached me and I began asking him questions about this car. Not much was known at that time; however, he answered the questions that he could and promised to contact me upon the car's arrival. In January 2017, I received an email from Andrew stating the cars were there and I could possibly test drive one. I came to the dealership and we took a test drive. I had several questions because I had not purchased a car since 1999 and this car was an all electric car. I found myself overwhelmed with all the technology that I knew nothing about. Andrew was extremely patient and over the course of three visits to the dealership, he taught me as much as he could about how to use the car. All this was PRIOR to the purchase. I thought that once the purchase was made, the wonderful service I had been receiving would end. That is not the case. Since I purchased the car, Andrew has been more than accommodating in answering questions. Keyes Chevrolet has been wonderful to me for years. Andrew is just another reason why I put my trust in them. read more

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Went there this afternoon and was just ignored the entire time. I meandered around a bit, looked at the window sticker of a car I was interested in, even sat in the front seat for a while.... nothing. The place didn't appear to be busy, so I wandered over to the receptionist. She at least asked me if I had been helped, I said "no" she said she would try to get a sales associate to help me. At this point I thought she might pick up her phone or something, but instead she started shuffling papers. I waited for a little while, still nothing so I left. I also had previously filled out one of those "Request a Quote" forms on their website, I did get one reply which was likely automated or from some boiler room, but no like follow up call or nothing. Looking at the other yelp reviews apparently this experience is the norm for this place. read more

Went to the dealership and walked around for a while. Nobody even asked if I wanted help. I left. I contacted the dealership via chat on the Internet. Got an email back from an Internet manager and a phone message from a sales guy (Joe). I called back and spoke to Joe (who seemed to have no idea what I was talking about). I gave him all info on what I was looking for along with our info. He said he'd "get on it." The Internet rep replied via email...kinda generic, asking if it was being handled. I wrote back that it had been 4 or 5 hours at that point and I hadn't heard back. Two days later...still no reply. Way to sell cars, guys! I mean...I appreciate not having pushy car sales guys, but not even showing up on the lot or following up with interested customers. My time does have value to me! Hopefully I'll save someone else some time with this post. read more

Best customer service honest and reliable. Tanvir was the best seals man forever.He was very nice honest and helpful

Always consistently friendly and thorough service. Francisco-service adviser was informative and understanding and helped me prioritize my service needs keeping my budget in mind. All my vehicles are serviced at Keyes... Keyes Lexus, Keyes Toyota, and Keyes Chevy. read more

I really don't like doing reviews but I would hate for someone especially a female to have to deal with the same issues I have. I bought my car in late august, I noticed the breaks were squeaking upon leaving the dealership and immediately turned around Moises the sales guy said they would fix it after ordering break pads. Since then I have been back THREE different times to get breaks changed. The last visit which was this Saturday the service manager suhail told me that it is now a characteristic of my car and Nissans like his own squeak when you you need to break. Mind you that is the service MANAGER highest level of contact telling me that my car will speak forever. UNACCEPTABLE. The car would have been returned that day if I was not promised that it would be fixed and for something as simple as breaks I did not think that I would still be dealing with this issue, to add along with a squeaky car they removed the tint from my car because it was peeling and on the rear window it was not removed properly and there's half a tint on which I didn't see until they brought the car to me after signing. Why would they take the tint off the back if they didn't know how to do it properly ? Right I don't know. Along with that the drivers side sun visor is broken and has been on back order since before august. Every time I call the dealership they tell me to talk to service. Which leads back to the service manager who said my breaks will squeak forever. Either Keyes Cheverolet needs a new mechanic, service manager or they should not be selling Nissans if they can't change the breaks and get them not to squeak or don't sell defective cars . read more

Purchased my brand new 2020 Colorado ZR2 about a little over a month ago and was happy with the service provided by the Sales Assistant, Brandon. Awesome guy and easy going. I had an issue with my truck recently with the valve on my rear tire - Basically, the valve was bad from stock. This was about a little over a month after purchasing the truck and was a bit annoyed that I was already having an issue. This truck not being my daily driver, I know it's not something that has been caused by my own "wear and tear" - Less than 500 miles on it. I brought it in to the service dept. and they wouldn't help me sort out the situation and said it's not under warranty. Annoyed, since I don't drive it all that much, I went to speak to Brandon and Jeff in the Sales dept. to explain my situation. Long story short, Brandon and Jeff went above and beyond to make sure my truck was fixed, and fixed at no charge to me at all. They made sure the service department took care of my truck and handled everything with a sense of urgency I appreciated. They understood that I had just purchased the truck and the obvious frustration one could feel after something like this, that was out of my hands. Thanks, Brandon and Jeff! You guys are awesome and very much appreciated! read more

I had the pleasure to deal with Ray Shahin sales manager over the internet. I have always bought my cars through the internet and Ray did not disappoint me. Quick, honest, and to the point. I highly recommend Keyes Chevy! read more

Very disappointed in my experience at this dealership. I know I might not be able to afford a Corvette, but I could definitely afford a Chevy so please don't brush off customers like were beneath you. The salesman definitely changed his tune when we called our phone contact who seemed to be his supervisor. read more

I love the car that I purchased but have had nothing but trouble from a very rude and unhelpful service department. The people I have spoken to on the phone are argumentative and dismissive. I have had two recalls on my car. I received the noticed from General Motors and both times was told that they were incorrect. One of recalls is very important. When I called to schedule my appointment for the recall the person said I could not be found in the system. "Did I buy my car from them?", and that I needed to order the part from General Motors then maybe they would do the work... ??? I have never had any dealer do this? So, I phone General Motors and was told that they are wrong. I called another Chevy dealer and they have ordered everything and they will make sure that my car gets the recall taken care of. I also found out that Keyes was supposed to do the other recall and that when I took my car in they did not actually do the correct work! The other dealer I spoke with let me know that they have had many calls with the same complaint from other customers that tried to call Keyes for the recall repairs. read more

Went in for a routine oil change only to have a "low tire" light come on during my trip to the shop. The guys checked it out as they rotated the tires and found a nail in the tire. Your service rep. said you don't repair tires, but he directed to me to a location close to you. Happy to have the referral since I don't know who I would have used. And that referral did an excellent job as welll!! read more

Called three days ago to buy 'ANOTER' car from Keyes Chevy. Asked for Andrew, who you can see me praising in the previous review. Called within opening hours and the phone just rang and rang and rang. Called the next day, phone just rang and rang and rang. Called yesterday, and someone picked up. I asked for "Andrew" and was told they have no record of an Andrew ever working there. Odd, since we bought our last car from him and wrote a review about him on Yelp at the time. She asked if I wanted to speak to another person who could help us. I said "sure." She said one moment, and I held and held and held. Finally I heard a voicemail prompt telling me the voicemail was full and then was disconnected. Ever get the sense that someone doesn't want your business too badly? That's how we're feeling here. And when we took our car in TWICE to fix how the car doesn't recognize our iphones, we were told that they can't do anything if the problem isn't taking place. We said, the nature of the problem is that it's intermittent. We were told, nothing can be done unless the problem is happening while we are on the lot. So you can make up your own mind about this business. We liked our original salesman (who now allegedly has never worked there). But as for continuing service and being available to get repeat customers, I'm not sure Keyes Chevy is very interested. read more

Had a great buying experience with Sammy Alhello. Super professional, willing to work with me on price. Sammy was very professional and knew everything there was to know about the vehicle. Would definitely do business again! read more

Walked the lot and found a car I wanted to buy. Went inside to inquire about purchasing it and there was no one available and they couldn't tell me when someone would be. Left, not coming back read more

I would never ever ever even think about buying a car here!!! I told them my Credit score (700+) and to please don't mess with me. They did, used my lowest score of the 3, said they switched to the bank that uses that credit agency and so now a different quote! I ran out SCREAMING!!!! Just the typical bate and switch and they pinged my credit twice, once Chevy and once GM so isn't that special? That should be ilegal, but I guess not! Never ever go here!!!!! read more

Hi Fellow Yelpers, I wanted to write about my experience today at Van Nuys Chevrolet. Warning: long review however I wanted to make sure I didn't leave anything out in hopes that the GM Rick Alpern would read and take appropriate action. The experience started out great and ended horrible. Let's start from the beginning. My husband and I went in looking at used cars. There was a Grand Jeep Cherokee that caught our attention. We showed the salesman Jose that there was a similar vehicle at the North Hollywood Toyota for much less. The car at North Hollywood Toyota was $18,500 and the one at Van Nuys Chevrolet was $24,500. Jose asked his manager Fazi if they were able to price match. Fazi came to my husband and I and asked if they are able to price match, no money down and do $400 a month would we be willing to take the car today. We told them we were going to go look at the one at Toyota and we would be back. We went to go look at Toyota and because of the interior we wanted to go back to Van Nuys. I called the manager Fazi and he said "yes, come on down". We ended up going back to Van Nuys and was greeted with a welcome back from Jose and Fazi. We sat down and ran a credit application. Unfortunately my husband did not qualify. Fazi then suggested if we have a co-signer, in which we did. He said to have her apply (all the while the deal was still in play for the price match, zero down and $400 a month). As we were waiting for our co-signer to do the online application we headed home. We then got a call from the dealership and this time there was a new manager who was giving us a call. His name was Phil and Phil was VERY RUDE! Here are some of the statements Phil made to my husband (it was not what Phil was saying but how he was saying it-very demeaning tone) "I don't know who gave you that price, but we are not on the same page" "You're far off from what you want to pay at $400 a month, my price is $27,000 after tax out the door, I don't know who you spoke to" "The credit scores not even a tier one" At this point my concern and frustration is 1. why would the sales person and first manager we were dealing with say they would price match and structure a deal 2. Why did Phil feel the need to mention the credit was not "tier 1", as if they don't work with different types of credit or try to attempt to give my husband other options on a deal 3. Why did Phil call with such a short attitude and demeaning tone. From the phone call from Phil it sounded as if Phil was being very dismissive and upset about the previous sales people quoting us at this price. As a consumer we are not responsible for what your employees are telling us. We have now ran credit twice under the impressions of the price match and are now being told they can not price match. If this was the case we wouldn't have spent our morning at the dealership and running credit causing inquires to our credit report. I then called the original manager Fazi and asked what happened and shared my concern about Phil being rude. Fazi was just as confused and said he would talk to the manager that spoke to my husband and would call me back in 15 mins. 35 mins have passed and no word from Fazi so I reached out to him.Fazi then shared my contact with Phil and Phil gave me a call. From the moment I answered the phone Phil was very combative stating he was not rude and tried defending himself. At this moment I was shocked as him being a manager going back and forth with me as the customer. I asked Phil for his name and his General Managers name, he gave me his name but did not give me his GMs name. I asked if they had a yelp and his response (with a catty tone) was "yes we have yelp, google etc. Do whatever you feel like". and then he hung up. After this call another manager (I didn't get his name) called and tried to make the situation better asking what can they do to fix the situation to prevent a review. And although I appreciate the call I informed him I was very upset on how Phil handled the situation. Being an executive myself I felt Phil and the whole situation with miscommunication on the price match was a big miss in client satisfaction and customer service. Please be aware of who you deal with when going into this dealership, they lack honesty and customer service. read more

My experience with these folks was not good. I wanted to lease a volt and get it shipped to Northern California... so certainly all the transactions were supposed to happen on the internet. The salesman gave me the monthly payment number but did not want to share the information ( sale price/residual/mf/ interest rate). When I told him his numbers were off, he said he will beat any offer by $500. So basically he wanted me to sign the lease without looking at the numbers...... beware of this dealership read more

I can't say most new car buying experiences are pleasant but due to the more limited supply of cars right now, the salesperson had a cocky attitude and even raised his voice, bordering on yelling at me. They seem to have forgotten, due to this high demand, how to speak to a prospective buyer. In pricing negotiations he immediately went to additional services like special active alarms, extended warranties, etc. Trying to bring the discussion back to the actual selling price of the car before we discussed extended warranties for that car, he actually yelled at me - that's how we do things here! Then he stormed off to speak with the manager. Why discuss these additional features first, before the price? Even if that's their standard procedure, they should be flexible to the customer's preference to talk price first before extended warranties. Worst salesperson ever. read more

My sister needed a new car so I took her to Keyes Chevy in Van Nuys. We were extremely impressed with the work of the two associates that helped us with our purchase, Gabriel and Tanvir. As you probably already know the car buying process can be extremely stressful and time consuming. These gentlemen kept things moving at a great pace and worked hard to get us a deal. read more

Keyes Chevrolet 5949 Van Nuys Blvd Van Nuys, Calif 91401 Buying an automobile can be extremely difficult for most people, however, my worst experience EVER was with Keyes Chevrolet in Van Nuys! It was 3 days of pure misery!!! During the last week of November 2021, I saw online, a Pre-Owned Buick Enclave at Keyes Chevrolet. I immediately phoned my credit union to advise the automotive consultants that my husband was interested in buying the vehicle and to email the purchase contract to Keyes Chevrolet. On the first day, we were directed by our credit union to meet with David W. a salesperson at the dealership. He and the management staff were aware through phone calls and emails, that my husband's only obligation to the dealership, was to sign the purchase contract and take immediate procession of the vehicle. Despite this information, during the process of signing, David's Supervisor came over to the table and tried to persuade us that financing the vehicle through Keyes Chevrolet would be a better option than the credit union. I told him several times, "no thank you." However, his continuous persistence made us feel extremely uncomfortable, so at that point, we left the dealership. The second day, the consultant from the credit union, called the dealership and spoke with Jose F. In addition, He was sent a duplicate email for clarification, explained the conditions of the purchase order, and asked, a second time, to allow the contract to be signed. As a result of the phone call, we sat almost 3hours in the waiting area, prior to being called into the office of another finance manager to, "supposedly", sign the purchase contract. The manager never apologized for our long wait, instead, made a final vigorous attempt to convince my husband to authorize Keyes Chevrolet financing for lienholder. When I tried to intercede for my husband, the manager, stood up angrily, pointed his finger at me, and yelled, "I'm not talking to you, I'm talking to your husband!" Completely devastated, and extremely upset, we left the dealership again and instantly called our credit union. On the third day, I called David to express my disappointment about the unprofessional manner in which we were treated by the management and staff. Unexpectedly he stated," You came into the dealership twice and walked out without purchasing a car, as soon as you left, someone came in, liked the Buick, and bought it." I knew that this wasn't true because we left the dealership near closing time and no other customers were present. Moreover, I told David that, this was in retaliation not only against me but my credit union as well, strictly because we refused to accept the dealership offers as the lienholder. That afternoon, my credit union made a final call to the dealership, and again spoke with Jose F. He was asked to explain why the Buick was still listed online obviously, unsold and requested for the third time to have my husband sign the purchase order. Jose's response was," the car is unavailable." Instantly, the credit union removed Keyes Chevrolet from their list of car dealerships vowing never to support them again. In conclusion, I called the General Manager of Keyes Chevrolet and explained this entire debacle to him. He seemed extremely upset, stated that this wasn't the way they do business, that everyone involved would be spoken to, he then called the dealership and had the Enclave Buick immediately released and sold to my husband. Furthermore, prior to buying the vehicle, David promised to purchase an ashtray from an outside vendor for the Enclave. Also within 2 days, the dealership was supposed to mail a small tube of touch-up paint to my home. After making numerous calls to the dealership, I finally received the touch-up paint the second week in January 2022. When I asked about the ashtray still listed on Keyes Chevrolet's "Due Bill Form", salesman Hovig K. informed me that the dealership will not honor that obligation. Meanwhile, I've left several messages with the receptionist at Keys requesting a return phone call from the General Manager concerning this issue, yet, there has been no response from him. If you're looking for a wonderful car buying experience at a dealership where you are valued as a patron, I think you should look further than Keyes Chevrolet in Van Nuys, especially after viewing the multiple 1-star Yelp Reviews listed. read more

No. I scheduled an appointment at 820am i pull up to the entrance, and no one comes out. I wait for a couple minutes. Still no one comes out to take my car, my name, nothing. Really bad customer service, especially when i make an appointment and no other customers are in the entrance. No one, besides myself. So i walk in and i see employees on the computer and phones, and i just stand there, no hello, no how can i help you. Not even an eye contact. So i walk up to the desk and the employee says give me one second. Again, no Hi, how can i help you.. its just "give me one second" this place gets 0 stars for customer service. Sam on the other hand, was nice and polite. This place needs a 101 class on customer service!! Take your vehicle to Sean's Auto Care, he is excellent in customer service and great prices too! He's only 5 mins from Keyes Chevy. Sean's Auto Care 15713 Saticoy St 91406. read more

Chevrolet Van Nuys - Sean's Auto Care - Car Dealers Near Me - Van Nuys, California

Front desk staff are friendly. You guys get one star. As for the rest of the place you get none. I get that its a business but don't screw people over. Especially when there are other options available. People want to buy American but practices like these drive them away lol. I went for an oil change and the recommended tuneup. It took them 5 hours to get it done. Two days later my car stated rhat service is needed for the power steering and the anti theft system. I went to the dealership, they were going to charge me a diagnostic fee, plus repairs. Wth. No thank you. They'll get you if you're not on your toes read more

My check engine light came on, then off, then on again. I was asked to leave my car for at least five days. Dropped it off on Tuesday, picked it up on Thursday. I actually had good customer service during this visit. Thank you Alex. read more

I recently visited Keyes Chevrolet to lease a 2018 Chevy Volt. My salesman was Johnny which took me on a test drive and provided tons of information and tips on the vehicle. After the test drive we began the paperwork process. Everything went smooth and Johnny even helped me with additional rebates that were available for the vehicle. After Johnny helped me complete all the paperwork I spent time with Ozzie the finance manager and the rest of the process went very smoothly. I was out of there in just over two hours. This was a great buying experience and I highly recommend the folks I worked with. read more

Allen and the entire crew were very helpful and made me feel safe with the new protocols. Sad to see the cookies have been suspended. lol

Everyone was so kind and attentive! I'm so happy with my deal, great price and a great car! Thank you Keyes !!

Wonderful experience. Farzi was great along with the rest of the staff.

René Sazo in the Service department has provided unparalleled customer service on multiple occasions during my leasing period of a Chevy Volt. I showed up with a flat tire on the back of a tow truck during a busy regular business day and he very kindly and quickly assisted me through the process enabling me to get back to my job as quickly as possible. He even invited me to watch the soccer in the dealership lounge while I waited and checked in about the score of the game. Returning some time later for a service, René again provides not only superior service for my vehicle but also the personal kindness and communication that made the leasing experiencing far more positive and valuable. I hope anyone coming to Keyes Chevy has the opportunity to work with the top class professional, Mr. Sazo. Thankyou René ! read more

Misleading coupons and promotions. Sends me coupons for my 2018 Silverado oil change . $59.99 when I get to the dealer they tell me that the price is $79.99 because the coupons is only good for 5 quarts. When they send it specifically to my Silverado when I takes way more than that. Never coming here again. read more

I would like to thank Keyes Chevrolet in Van Nuys and also They're sales rep Johnny Cruz for making our deal happen! We have a brand new truck Chevy Silverado LT for my fathers company and he loves it ! Thank you Keyes! read more

Chevrolet Van Nuys - Car Dealers Near Me - Van Nuys, California

What a joke!! I sent in an e-mail to this dealership as I was interested in a new truck. I got a reply from "Samantha" with a phone number. I called the number asking for this person, they transferred my call to a salesperson who said "Samantha" was a robot. So, I asked who looked at my e-mail and if anyone knew what I was looking for? He didn't reply, he just hung up. Apparently, they have more than enough business to keep them busy and have no need to answer questions if you happen to call. read more

My daughter just came home with a 2017 Chevy Cruze LT - Thank you to Alex Pineda and Joe Chayed. First time buyer, Great experience for my 18yr old. The team worked with her, were patient and extremely thorough. The entire process was simple and yes, hassle-free! All thanks to Alex Pineda and Joe C. Thank you again ! read more

Chevrolet Van Nuys - Car Dealers Near Me - Van Nuys, California

I bought my car from this dealership, had a pretty good experience - now I will NEVER go back! My Trailblazer has a turbo issue - I called service and they said they could take me first thing this morning. I arrived (35 min drive) only to have my tech PETE GARCIA inform methat I had to leave my car there for 1 week before they would evern look at it - I told him the lady who booked the appointment told me they could take me today. Pete then said "well to be honest is going to be 2 weeks before we can even look at it. What happened next is why I will never go back - Pete could care LESS that I drove 35 minutes, my wife also in another car to pick me up. He said that just the way it is. I asked if he could schedule me and call me when they are ready and i can come back. Very flay and unapologetic said NO. I told him there is no way I can be with out my car for 2-3 weeks (time they order parts). I said I would have to look at alternatives and he just walked away, no sorry, thank you for coming down, Nothing Just walked away - They could CARE LESS!!! PLEASE take my experience and save yourself this terrible experience. Please find another dealership who VALUES their customer. They have lost me, my family and all recommendations - we are a Chevy family and KEYS could care LESS. read more

Just purchased a new 2018 Chevy Traverse at Keyes. Sammy just came to the house to deliver the car and sign the paperwork. He was incredibly thorough and helpful. He made sure that I had his phone number in case I had any questions and spent his time going through every detail of the car. Thank you Sammy for providing excellent customer service. Very happy with my new car! read more

Chevrolet Van Nuys - Car Dealers Near Me - Van Nuys, California

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Sammy is an amazing salesperson. Walked in looking for a car for my wife, and walked out with a car for her and I. Keyes didn't have the Equinox we wanted in the color we wanted, so Sammy found it at another dealer in Monrovia and went out to pick up the car for us. We were treated with respect and that was appreciated. read more