This location used to be so much better. Now it is horribly slow. Definitely not fast food.

This is the absolute worst chick fil a. They forgot all of my fries for a family of four in the drive through and wouldn't even offer to bring them to me. I'm never using this one again. read more

Seriously: other quick service restaurants should be taking notes. For that matter, all restaurant-types should have their management teams taking notes. Service is unbelieveably good - friendly, efficient, professional, genuine, etc. Never understaffed. Never had my order come out wrong (N= ~300 visits). I'd also like to compliment them on their focus on community integration. From the grounds of the building itself to the multiple school functions and daddy/daughter nights, Chick Fil A rocks. They're not just a restaurant, but rather a part of the lives of the members of the local community. Cheesy, I know, but I believe it. Handwritten notes on soft drink cups, table service, passing books to kids as the enter, "my pleasure, sir," fresh-cut flowers, the water feature outside, the clean play area for the kiddos with the wet naps next to the door, etc. They handle all of the service details really really well. 3 paragraphs later I'm getting to the food...... consistently good. Breakfast, Lunch, or Dinner (or sometime in between) - doesn't really matter. They provide great food at reasonable prices. If I had a complaint, and I really don't, I would point out this particular location can get very crowded on "school-partnership" nights. If I had a magic wand, I'd make the restaurant 50% larger. Good work. read more

Great clean and delicious chicken sandwiches! If you've been to Chick fil A you know that their food is prepared fresh and is quickly served. I find the employees are very professional and always friendly. I also like their chicken nuggets with honey mustard sauce. read more

Chick-fil-A - Kjm - Fast Food Near Me - Charlotte, North Carolina

They have messed up my order multiple times in the drive thru. I get the same thing every time, chicken sandwich with lemonade, very basic. One time was given the wrong drink. This time I changed it to a large fry and was charged for it but given a small fry . Another time the girl standing at the drive thru had to repeat my order THREE times before she got it right, literally just a basic sandwich and lemonade!! I go to Chick-fil-A for the amazing service but this location's service is worse than a McDonalds. No wonder why the drive thru line is always empty even during rush hour on a very very busy street. read more

the service here is good and i just love the spicy chicken sandwich!! also i like the atmosphere is really clean

Super yummy waffle fries and chicken nuggets. Nice and newly updated store as well. Service is fast and efficient

I've been going to this location over the past 8 years, and they have done consistently well. However, today was rather disappointing. My wife goes thru the drive-thru weekly, on Wednesdays, to get our meal following my daughter's swim class. Today, when she gets home with our order, we discover her #1 sandwich is really 5 x sausage patties, and my grilled sandwich is fried. I can care little about my sandwich being fried, but the sausage patties were rather a surprise. I decided to drive up, as my wife had little time to get ready for work. I got the attention of the general manager, and i presented my order. His initial reaction was to make it funny, and state the cooks would get a kick out of this. I didn't find it funny. I found the whole thing very inconveniencing. So, he proceeded to switch out my sausage patties with what we ordered. The order was correct this time. However, for my inconvenience, he gave me free nuggets for my daughter. Really?! Free food for the 15 minutes of driving and replacing my order... Even though this location has been consistent in the past, I have to say this was by far the worst customer service I have received from them. Along with the older gentleman who still works there that I saw taking cell phone pictures of a young girl as she stood in line, this place needs some better understanding of customer service and keeping a safe environment for its patrons. read more

Chick-fil-A - Delicious #1 meal was actually five sausage patties... the weight difference alone should have alerted the staff member - Fast Food Near Me - Charlotte, North Carolina

Considering its one of my niece and nephews favorites, this place is a hit. Although the wait here sucks because they're always busy, the people are friendly. The food is consistent and good. Chick-fil-A is the last fast food place I eat. read more

Embarrassingly nice staff. I came with my toddler, and they brought out my food for me, along with crayons for my daughter. When they realized she didn't eat her fruit cup, they offered another side free of charge. Play area very nice too. Politics aside, darn good food. read more

The best place on earth. Everyone is so nice and accommodating always. Well organized, food is always ready when the app says it's ready and the drive thru line is always packed but runs smoothly and efficiently. read more

Given social distancing and COVID-19 precautions, the fact that I had to interact with FOUR different people for ordering and getting food in the drive thru is completely unacceptable and unsafe. They also forgot the French fries we ordered (but we were still charged). We also had to wait an extra 10 minutes for our sandwiches. Will NOT be back to this location. read more

The service was awful and people are so rude and don't know how to work at a restraunt. Don't go here. Go to waverly instead they know what they are doing. read more

Bravo on your amazing Team, from placing my order, checking for accuracy before handing it over, to a beautifully crafted absolutely freshly cooked sandwich that was just impressive from first bite to the last! Thank you read more

My least favorite Chick Fil A location. A lot of blue shirts stand around often, my online order has been incorrect on the last 8/10 orders., and they like to use excuses for mistakes. Do better. read more

this chick fil a sucks. i went there today and i was so excited to get a chicken sandwich with extra pickles. i asked for extra pickles and the guy taking my order even said extra pickles when he was reading back what i got. to my suprise when i get home there's NO PICKLES ON MY SANDWICH WTF. go to the stonecrest chickfila because arboretum one sucks. also every time i go the fries suck and they are always soggy. and the workers always give me weird looks and are rude. don't go here read more

I used to eat at this location a lot and had not been in about three years, and we do not plan to ever return. I got very, very sick the last time. I think it was food poisoning, but it could have been MSG as the now use tons of it in their food. bjm read more

Shoutout to John Cona he's the best chick-fl-a worker I've ever encountered. We pulled up to the drive thru window and he was precise, kind and efficient. Excellent customer service! read more

Chick-fil-A are all about the same. Kids love it. But the service during prime times is sub par! Slow and unorganized. They need to address this situation at this location. read more

Pretty good Chick-fil-a. During peak times there can be a bit of a line, but they move through it pretty quickly. Their morning staff seems to be the best. I've watched them interact with their dine-in customers in the morning and they're awesome. The food great! read more

Slowest CFA I've ever been to. My frosted coffee was not frosted. My fries and chicken strips were cold. I want my $8.71 back. Ridiculous for Chick-fil-A! read more

A family favorite! Crispy chicken, great salad options, best breakfast menu, and really delicious shakes!

I love this Chick-fil-A but most of their old employees left and they had to hire new ines other than that the food is great.

The employees at this location are very friendly. It doesn't matter what time of the day it is they are always very outgoing and polite. I used to work at a Chick-fil-A and it's nice to see that it doesn't matter which location to go to but they're always the same. you guys rock keep up the awesome work. You always make my day better when i swing by. read more

dont know what the deal is with CFA, but they are always nice, smiling, and seem to value your business. A+

Disappointed to have to write this but my last visit was a complete turnaround from previous experiences. It wasn't super busy but still took too long to place my order. There were two people in front of me. It was between 5 and 10 mins before I got to place my order. Not sure what was holding them up. I ordered a #1 combo with a soft drink. The soft drink was almost all ice. Usually this isn't an issue with dine-in because Chick Fil A employees used to walk the dining room cleaning up, offering refills, checking on orders, etc. Not this time. I kept waiting for someone to make the rounds (there were 8 tables occupied) but it never happened. My entree was OK. My side was about 60% of what I would call a normal serving. Not sure why they were so stingy with the potatoes but it was definitely a sub par experience. Since nobody came by to inquire about my experience I didn't provide feedback. When I got ready to leave I was still thirsty and had been out of my beverage for a while. I went up to the front counter and set my cup down. I stood there for several minutes while employees walked by. Nobody noticed me or stopped to ask if they could help. After seeing a number of people go through the line at the register I gave up on getting a refill and simply left. No idea why their service has slipped so far but I might as well go just about anywhere else. read more

I am sorry to say this rates one of the worst in food prep--order 3 chicken strips with salad--the strips were smaller than my thumb. The Kale salad was nothing but stalks!! I ordered the same meal at Chick-fil-A in Clemson, SC last week and it was great. I have been to this location for 12 years and whoever is the manager now is doing a very poor job. If you are trying to save your budget by giving a poor quality meal, you are certainly doing that. But, you are losing old customers right and left! Wake up! You have a super location, now act like it!! read more

You lost a long time customer this morning... I'll go to Panera bread from now on for breakfast...

There were like 100 people since it just opened, and it took a very long time to get through the line! Was disappointed! But once I got through I got my food nearly immediately! Very satisfied! I did not like my food though because I am a picky eater. Very disappointed. Gave it to my mate and he loved it! This made my experience worth it. I would come back! Very disappointed I did not get to meet the manager. A poster in the restaurant said he was looking forward to meeting me and we did not get to meet! I felt cheated. Can't wait to come back and meet the manager. read more

My favorite Chick-fil-A over this side of town. They actually bread their chicken correctly (my in law owns a Chick-fil-A) and the service is great! It's not the easiest one to get in and out of but neither is the Rea Rd one. The new chicken scramble is so good! read more

Use to be my favorite Chick-fil-A. Sadly to say I'll never come back to this location. Horrible design and atmosphere- can't even get a refill on drinks without fighting to get someones attention. Knock it down and start over- ruined a really great place -so sad! read more

Love this place. Staff is super friendly, helpful, and exceptionally polite. Food is delicious, especially the waffle fries and the desserts. Sandwiches are good too. Service is great, even when it's busy (which is almost all the time, from my experience). read more

I am consistently blown away by the exceptional customer service at this location. I think most Chick-Fil-A restaurants have fantastic service, but this one in particular stands above the rest. On a recent visit, a couple of friends & I were dining in with our young kids in tow. We snagged a table first, as it's usually really busy, and seeing that we had our hands full with a brood of little ones, an employee brought over the remote menu/ordering device (that they often use outside to expedite the drive thru during lunch rush) and took our orders and payment right there at the table. It was such an above-and-beyond moment. By far, my favorite location! read more

Not sure what's going on with Chick fil A but my last two visits resulted in a chicken sandwich that was way overcooked, resulting in a rubbery, tough taste. That was the Woodlawn location. During my visit last night at the Arboretum location, I ordered the grilled nuggets. I've ordered these in the past so I am familiar with what they "should" taste like. The ones I got tasted like grilled paper. I had to spit most of them out. I think 2 of the 8 were actually edible. I hate to see Chick fil A go down the path of inconsistency like all the other fast food joints. It appears that is where they are heading. On the other hand, the fries were delicious. read more

Love the food. We have been using the Chick-FI-a ONE app for a little over a week. We have used it five times so far with four of those times being breakfast and once for lunch. At this time the carry out option is the only one available. This is an issue. My biggest gripe is consistency in my order. Of the four times we ordered breakfast with the nearly same order, one of the items was the same and it was done differently each time with only once being correct and no way to make a note in the app how you want it. For instance... Two employees wanted gravy biscuits. So you order a butter biscuit and click add gravy option, add to order. If you want two you repeat this twice. These are to go orders mind you. You know "carry out". So the first day we get the each in a black bowl with lids with spoons. Perfect. Day two, we get two plain biscuits no butter wrapped in foil wrapper and a bowl of gravy. No spoon. The bowl is two inches wide. Do our crew dip biscuit to eat? Day three only one gravy biscuit in bowl and no spoon. Went back for another. Got no receipt either time thankfully I get one in email. So today I repeat the order. Making sure everything is correct before sending. Crew gets to job. Both the gravy biscuits are there. In the same bowl. One spoon. People I love cfa. I used to work at this fsu many moons ago. Have we forgotten how to train people how to read the screens? Come on Art Terkuerts, yours guys are usually better than this. read more

Oh my word yes, Chick-fil-A still got it. I grew up 2 mles down the street and have been going here for at least the last decade. Chicken biscuits for breakfast, chicken ranch wraps for lunch, its all good here. From the looks of it, the seem to have installed a new waterfall in the drive through area, which is totally unnecessary. The chicken sandwich and nuggets are on point. Every piece of chicken I get from this location is always fresh and juicy. The high school outfit they have working the place is bright eyed and friendly and no one has 1) messed up my order or 2) broken out into a musical interlude, which were my two greatest concerns. Overall, an above average location for a spectacular chicken sandwich. read more

Employees are always so friendly!! Very fast with the drive thru. Always gets my order correct and even tells customers to drive safe and have a great day! read more

I don't mind the 30 minute wait for lunch rush because I enjoy their food, however, today I waited, got the wrong order and gave it back only to get the wrong order again...I certainly wasn't going to wait a third time. Sorry cows, only 1 star today. read more

This is by far one of the best chick fil a I have gone to my service is always fast and amazing!!

The owners here are awesome, and they run a model Chick-Fil-A. Dependable, friendly ... and, as always, that fantastic (as far as fast food goes) product. read more