This place is a disgrace!! The older fat lady with blondish hair I think she may be the manager was so horribly rude on the phone I called to ask a simple question about an order I had done on UberEATS!! And she snaps at me saying she had no time to answering questions about that to call uber cause she was to busy and hand up the phone !! I will never go there in my life she's in the wrong business!! read more

Terrible. They use 1/3 of a breast for a regular chop. No customers in the place. Not hard to figure out why.

Horrible experience, ordered small chop with brown rice, and they serve me two large spoons of brown rice and 6 small cubes of chicken. When i politely asked if he could please put a little more chicken he says" Double Chicken!!" So they charged me $2.19 for EXTRA chicken. Also was charged $.59 for brown Rice, I thought I was buying chicken with Rice??? And the chicken was Dry.Terrible Rude people, Friendliest one there was the guy cleaning the tables. I do not Recommend, Nor will I ever go Back. read more

Sunday night at 8:40- closing time is 9 pm, staff has the entire restaurant broken down, only 1 chicken breast and a very negative attitude. I can say they were cleaning well, however very disappointed the staff chose to close a half hour early. Very poor service. read more

If I can give 0 Stars I WOULD!! I have been speaking to the 'Manager' AnaMaria for more than 15 minutes trying to get her to understand that this location has delivered to me in the past for her to tell me to call the Bird Road location when I am in Kendall less than 3 minutes away from their location! She was beyond RUDE, treated me AWFUL and I WILL NEVER order from this location again because of the way I was treated while on the phone with her. She finally realized that I was in her delivery zone and never apologized for the mistreatment but blamed me because I was calling from my cell phone number instead of my husband's (the one we previously order from). UNBELIEVABLE that someone like that could be a Manger! read more

The service at this location is terrible!!! The orders are never correct and when I have called to bring it to their attention and have the order corrected, they give attitude and say that there is nothing that they can do. They are very poorly managed, lack customer service skills and could use some intensive training. read more

I didn't even notice all the bad reviews until AFTER I checked in and I'm glad I didn't read them because I would've missed out. The place is clean and the staff was friendly. Albeit, they were all Hispanic and spoke Spanish to the clients assuming their Hispanic or know Spanish so that would be my only complaint. The service was pretty fast and the portions are HUGE. I ordered a Mexican Wrapito and it was yummy goodness. Their curry mustard sauce is better than Pollo Tropical- it's not watery. If I had a chicken craving, I would come here again. read more

I ordered delivery from this establishment at 5:41 pm. Two orders of deluxe. The man I placed my order with said 35-45 min to which I said okay to. Sounds reasonable. I have class at 7:05 and it's already 6:28 when I call back. He says your food isn't here he must be close to which I say okay thats fine thank you. It is 6:42 and still no food. I call back and the same man I ordered my food with answers. I explain to him that I'm very sorry but I have class soon and I can no longer wait and I even said I'm sorry I'm doing this to him can he please refund me my order. He asked for my phone number and says the driver is near to which I reply I understand but it took longer than expected and the driver still wasn't there when I was leaving. He then told me that he told me 45-1 hour to which I said no you said 35-45 min. And he goes it's only been 45 min and I explained to him no it's been an hour. I called you at 5:41. And he said no you called at 6:40 and I said no at 5:41. It's been an hour please just refund me my money. He then told me to never call his business again! That he is no longer going to send drivers to me because I cancel. I would understand if I did this all the time but I don't. It's the first time I've ever had a bad experience at this place and I know you have the right to deny service to someone but this isn't fair. He was very rude while I was being pleasant to him until he told me that. I've never been treated that way from any restaurant. His name is David and I will be calling corporate. This place is ridiculous. read more

This place never gets the orders right. Have gone 2x this month. Charged me for extra chicken and I didn't t check my plate...no extra meat. Gave them a second chance, ordered for the office, our order was wrong and I found 2 hairs on my food!! My staff called to complaint and they hung up on us. Never going there again! read more

I've loved the service from every other chicken kitchen location I've ever been to. I love the food, and it's been my go to for years. I recently was relocated for work, and was excited to see I would still have a chicken kitchen close by. Ive given this location a few chances, but I'm extremely disappointed in the lack of effort or care from the employees. Employees in the evening are never welcoming. No greeting when entering the restaurant. I work nearby so I always order my food for pickup. They don't verify the name on the order; it's easy for anyone to come in and grab a meal that's not theirs. Of the few times I've ordered, one of the female employees has been at the register, sitting on a stool while talking on her cellphone with her mask down nearly every single time. To be behind the counter while working with food with no mask on in the age of covid is disrespectful and dangerous for the customers. Will not be ordering from here again. read more

Horrible service and dirty. Employees screaming personal matters across the restaurant. Where's management?

This by far has to be the worst chicken kitchen I have ever been to. As the employee was tending to me the manager reprimanded the employee for adding the 3 pieces of leftover chicken to my chop shop she then began to scream at him and tell him that if he didn't get his stuff together she would be Replaced. I'm all for teaching but you pull an associate aside and you tell them that in private if this place has a horrible turn around and employees I understand why because with a manager like that I don't see a business moving forward she then made him take them extra pieces of chicken out of my chop chop and sent me on my way for that type of service I would rather eat out of a garbage can read more

Gave this place another chance today after previous bad experiences and was yet again disappointed. First of all the place smelled horrific!!!! Like old dirty wet rags were used to Clean the tables. I don't even know how so many people were sitting there eating! The tables and booths were still wet from the nasty smelly rags. I had a Mexican chop chop and the cheese was gross along w the pita! Please get new rags to clean!! read more

Service and food both suck. It's not that I don't like the chop chop, my beans looked horrible and tasted old.

What a joke. Will not visit there ever again. They measur your chop chop with a 1/4 measuring cup. It's like their pitting leftovers to complete your meal. Also try the watered down curry soup cause it sure as hell is no sauce. read more

This location makes ordering chicken kitchen not worth it. Calling to make an order is always difficult when there is a lot of customers anywhere - THAT I would understand. Now the rudeness, the sarcasm and the sheer lack of attention these employees give to their customer is unacceptable. Every time I've called, the background noise is so loud that the employee can't hear me. Every time I've ordered for delivery, it's taken much more than the "45 minutes to an hour" estimate (even though I live down the street). Since I'm so close, I've tried to call to pick it up but I can't manage to overcome the awful attitude they have. I refuse to order from them again. I'd rather drive the extra 10-15 minutes and go to the Pinecrest location. Oh and whomever the manager is: next time you patronize someone and give them attitude when they're asking a simple question, remember that the last time you did you lost a customer because I definitely refuse to go to this establishment again. read more

Wife and I stopped in to grab a little something after having a pretty terrible dining experience elsewhere. 8 pm on a Friday night and there is no chicken cooked. Says it's going to take 20 min. While my wife was trying to order I went to use the restroom. After I started to relieve myself in the urinal I hear a woman's voice from the stall yell "the bathroom is closed I'm cleaning". I ask her if she expects me to stop and she says "yes, get out". Yeah right lady. No signs on the door saying they were cleaning. Kept mumbling under her breath at me while I finished. As if all this wasn't bad enough, she was using a red sanitation pail to clean the restroom. It was on the floor next to the toilet. When she came out of the restroom she went right to the kitchen and put the pail on the counter next to all of the food. Oh and guess who didn't wash her hands? We were still parked out front when she continued to very enthusiastically and obviously complain to the grill cook about what just took place. This girl and this restaurant is trash. read more

This is a good place to grab some fast and healthy lunch. I had the chop chop salad and I was impressed with the flavor of the grilled chicken. The sauces were pretty great also. It was fast, hot, and tasty. The restaurant was clean. I wasn't dazzled with the service, but it is fast food not fine dining. I think this is a great option if you are looking for a fresh and quick lunch or dinner option read more

The man that usually makes my bowl is very nice, everyone else is extremely rude and unprofessional. This location smells strongly of urine or something very repulsive, it makes me want to leave and not eat there anymore. I try to look past it but it makes my food very unappetizing to think that it's made in a place so dirty and smelly as this. read more

I love chicken kitchen! I miss it so much when I am not here! Fresh, (somewhat) healthy fast food? Yes please! I love the chop chops and the wrapitos too. I was so happy to see that now there is the option is brown rice. Now if I could only use less of the delicious curry sauce! This location is my favorite even though it can get pretty packed. read more

What's with the terrible reviews? This is a regular chicken kitchen...the food is good, the staff does its job. Pretty simple transaction. Parking can sometimes be tricky but I haven't had a problem in a while. read more

This place used to be great. They've all gone down hill in terms of food quality and quantity. Be careful with the chicken nazi, and if you make it past him you'll face the sauce nazi whom gives you a hard time for taking too many sauces. You've been warned. read more

The service here... Has gotten better over the past couple of months. My biggest complain is the long lines. Sometimes the line is at that door. read more

I love the service and the employees are very friendly. They always greet me and my food is always hot and fresh. I love the cuban chop with the lettuce and tomatoes. The wraps are also amazing. I also order chicken with sweet potato. It is delicious. I love the curry sauce. I highly recommend the restaurant. read more

In order to reduce cost, management has requested that employees only sever 1/4-1/2 chicken with orders.

Love this place! I eat here like once a week. I get rice,beans,cheese, chicken & curry sauce. I love it :) the 3 choppers that work there are so nice. & the managers are too . They always greet me also :) 5 stars read more

This place is a solid white chicken and rice joint with topping options that NEVER disappoints and has some dank sauce/ salsa. Love it!

Julio is the best! Very nice and friendly man. Always prepares a good chop chop with extra chicken :)

Food is ok but the Service here is horrendous. Walk in no greeting, workers on there phones then look at you like you are bothering them. Ask for something on the side 2 different visits and they don't listen. Makes there job a lot harder by starting over. Maybe if they would actually listen they would get the order right the first time. read more

I always get the no rice wrapito. It is good. It isn't the best tasting thing in the world. It is a perfect lunch for the most part.

Manager at this place was extremely rude towards me . They messed up my order and then she tried to make me pay more money after the fact that they messed up my order and we got in an argument and the whole place stopped to look at us argue over a simple container of guacamole read more

Dont request delivery unless you like cold chicken. ive waited over 1.5 hours for a small delivery on numerous occasions. that restaurant needs more staff apparently. read more

This restaurant has 0 time management... Called to place an order for delivery... They had me on hold for almost 20 minutes before they took my order and then once it was places I was told it would take 45-60 minutes.... It took them over 2 hours to deliver the food. We couldn't call to cancel either because every time we would call they would hang up the phone... Horrible service... Never again read more

I don't hate chicken kitchen by any means. I hate THIS chicken kitchen. For starters, they have a limited sauce selection, and they don't like giving you your receipt. It just seems shady that they try to keep your receipt from you. Maybe they're trying to stop people from getting 20% off on the weekends. The last time I went there inspired me to do this review. I came in around 8pm and there wasn't much of a line, but it was really slow due to online orders; I had to wait over 10 minutes while being first in line. Finally an employee came to my rescue and asked me for my order, I began to tell him, and before he finished putting the rice on my plate, the manager told him "you're really stupid, I told you to stay back there, you don't handle food." I lost my appetite just watching that fat chap lipped bitch yell at this poor dude. Then she tossed all the rice he put on my plate back into the heating tray and continued to reprimand him for helping me with my order. She obviously has anger/emotional issues, and has trouble leaving them at the door. It was unprofessional, uncalled for, and abusive to say the least. I stormed out of there and got my dinner elsewhere. read more

I have never experienced lesser quality customer service in my entire life. Upon calling to check on the status of my nearly late (and wrong, mind you) delivery, I was screamed at immediately , and subsequently hung up on aggressively, while simultaneously being blamed for the whole ordeal. This customer service was SO bad that I downloaded yelp and created an account just for this. Absolutely avoid at all costs, a travesty. read more

I went in today to get food and the manager charged me for the wrong chop chop and then proceeded to curse and yell at me calling me a "fucking idiot" because I told her she was charging me incorrectly. She got so loud and aggressive that customers started leaving the restaurant because they had their children with them. It was extremely unprofessional and inappropriate. She was also 100% wrong... I have been getting the same thing everyday for years... Not only will I NEVER go back to that location but I will never recommend it to anyone either. An absolute disgrace... I am in shock that the owner would hire such a liability. She should be fired immediately!!! read more

This place is legendary in Miami and the food is good but its a bit over rated. I do like it do not get me wrong and the prices are not bad for what you get. It is a good place, not great but I still like it once in a while when I am back in the Miami area. I would recommend it for tourists if you want to check out one of the most iconic chains in the area. read more

I consider myself a regular customer here. Too bad experiences today. number one the person attending at the working area extremely dirty. Then the other attendant .... I told her that I was not able to see the food because of the condensation of the water on the glass I could not see through..... the person was the same one at the cashier instead of cleaning it with a rag or something to clean she did it with her hand and all the water dripping drift over the actual food from her hand. My god it was disgusting read more

This Chicken Kitchen used to suck but now it rocks.The service has gotten a lot better than before and the good is great.I ordered Chicken with Yellow Rice and it was yumtastic.Now I think that this Chicken Kitchen has improved a lot and I barely go here read more

love the healthy chop great for staying in shape. Food is always good and they treat really nice always come here at least 2-3 times a week for lunch . read more