I LOVE Chicken Salad Chick and had SOOO much joy about this one opening up, however it is never a solid experience for me at this location.
Generally, my food has been consistently good here; it is the process of getting the food that is unbearable here.
I always get food to go, and because of the set up of having to wait in the regular order line, that is pretty much always long, EVEN when you are just picking up the Quick Chicks (already packaged chicken salads) to go, I order on the App, which should provide some level of convenience, but here it doesn't:
One - making sure I can get the quick chick salad I want and not risk waiting in line and them not having one available, since the Quick Chick pick up is at the registers.
Two - NOT having to wait in a long line for "Quick Chick" in general.
Three - knowing when your food will be ready for pick up.
NONE of this happened. The online and delivery pick up station was being used to take regular orders. There were about 15 people waiting to pick up a to go order, and turns out almost all of them had been waiting THIRTY+ MINUTES.
YET, the lady that was placing a order in front of me at the pick up counter, was to go, & got her to-go order in FIVE minutes. This was after someone working there who seemed to be the one in charge, pointed out to me allllll the tickets hanging up in their window on why my order was not ready, when I had just asked for them to look for my order.
** My online App order of two small Quick Chicks had been promised at 11:30, and at NOON, was not ready.
The employee that seemed to be one of the people in charge, that had pointed to all the tickets in the window supposedly ahead of me, also informed me that I shouldn't order at lunch time as it was always going to take longer - as if a thirty PLUS minute wait is acceptable as a fast casual restaurant, or for a to-go system that assigns pick up times....
***She made a big statement on this to a very crowded area of people waiting on their orders, or waiting to order. She might have thought was "helpful" but it was not a good look.***
I asked if I could just grab them from the Quick Chick display and was told it would mess my order up since it was an online order, though the staff had grabbed ONE item out of that spot and bagged for my order.
When they finally looked at my order, turns out they had to make ONE of them, but had not been able to do so in over 40 minutes since I placed my order, and again had JUST noticed this.
Now the to-go staff had assessed, considering it was going to take so long to make the ONE, that I should just pick something else from the Quick Chick display. The same one that told me NOT because it would mess it up since I was an online order. The same one that took one out of the Quick Chick display and bagged it for my order.
Anyone else having a hard time following what is the process here?
I get home, and turns out the one they had already bagged, wasn't even one that I ordered in the first place either. Not even close. To sum it up, I had an order of 2 Quick Chicks that took 45 mins from time of order to walk out of the store with, and it wasn't even what I ordered in the first place.
On a recent previous visit, in the evening to this location, I stopped in to place an order and couldn't find an employee to take my order for over 5 minutes, so I left.
Someone get in here and do some work on this system and employee focus & training PLEASE! read more