After having a really bad experience at another dealer I went to Chico Nissan Hyundai and had a great experience. I really like the sales staff and love my car so far. Ryan, the manager was great and was very honest. I was helped by Tyler, Jonathan and Ryan and overall I'm very happy. I purchased a Red Nissan Altima. They weren't pushy and I truly believe that they want you to be happy. read more

Chico Nissan - My new Nissan Altima! - Auto Repair Near Me - Chico, California

Had a great experience with Tyler and Kirill!!! They will help you out even after the deal is done!!!

Honestly, I really thought the people were great, but I must disclose my experience because I was very upset with what happened. I had an appointment to finalize a deal on a car, on a Wednesday, which I made on Monday at the dealership. I come in Wednesday and paperwork was placed in front of me to fill out, and a gentleman casually mentions the car I was interested in was sold Tuesday, but there are three other just like it. I was very offended that I did not receive a call or any notice whatsoever. Giving the benefit of the doubt, I figured, maybe they were busy, thats ok, so I asked if I could go see the cars, and see what they had. The gentleman replied that the owners were driving them, and they could be there later that week. Yet, I was supposed to get the paperwork started before I even see the car? I think not. Overall I was very upset, and I just hope that a little bit more courtesy would be extended to serious car buyers, no matter their age or status. I am a college student, and I really hope that had nothing to do with it. P.S. If you're interested in a Hyundai, which I HIGHLY recommend, go to Cammisa Hyundai, in Burlingame, CA they are FABULOUS! Cheers, E. Shaw read more

Worst customer experience I have had. I spoke with Tyler from finance about my situation and what I wanted to do with my leased vehicle. He seemed great super laid back made me feel like he was going to be on it. Well that wasn't the case. After 4 voicemails, leaving my name and number with two employees I finally was able to reach him because I got a hold of the other finance employee. With only excuses on the reasons why he hadn't contacted me I then was told they weren't able to help me. Ten days after he told me it wouldn't be a problem. Such a disappointment since this is my local dealership. Never once showed sympathy or ever apologized for things falling through. Will never deal with them. read more

Had a fantastic experience purchasing my Jeep TJ from Chico Hyundai. My salesmen Rick was awesome and on top of every detail. Tyler in Finance was also fantastic. I have probably purchased 20+ cars from dealers in my life and this was definitely the best experience. Low pressure family type atmosphere from this small town dealer was a welcomed change from the shark infested auto mall experiences I have had in the past. read more

I am so very please with my new car from the Hydundai dealership in Chico. Kirill, my Sales Consultant was great, he was patient, kind, very helpful. He was never pushy, he gave me great information and different choices of vehicles. John Holley, the Finance Manager was very respectful and helpful getting my paper work done for the purchase of my new vehicle. I would recommend for anyone looking for a great deal on vehicle, to go to Chico Hydundai. They don't rush you, and for me that's really great. When you go, ask for Kirill Obraztsov, you won't be sorry. read more

Kirill (my sales guys) was soft-spoken and the epitome of courteousness. The finance department called me back two days after buying the car to tell me they found an even lower interest rate. The service department is fixing the cup holders for free (it is a used car and I did not notice the backseat cup holders were broken when I bought it). In a nutshell, everyone has just been fantastic. Thanks Chico Nissan! Keep up the top notch customer care. read more

I love Chico Nissan. I recently purchased my 2nd car from them. The prices are very competitive and the salespeople don't pressure me. Not only do I buy my cars there but I take them there for service. My overall experience with them is excellent and I will continue to refer my friends and family Thanks Chico Nissan. read more

I've been on hold for 20 minutes trying to find a part for my car had to call back twice just to be put on hold again these guys need to get their s$#t together. Finally got ahold of bill who told me rich was the one who found out what i needed only to put me on hold for another 20 minutes. I'm so furious at how horrendous the customer service is. I left a msg for the parts manager but i doubt they will do anything. I'll be trying to get ahold of the owner Monday. This is inexcusable :( read more

I made an appointment and drove one hour from Yuba City to have my car serviced at the dealership I purchased it from. I told the service tech that I had one recall to be taken care of and I also wanted my charging system to be check because it failed to pass a previous test. He wrote down " test battery". I again told him that I wanted the charging system check not the battery. He reluctantly added " + check charging system". Two hours later my car was ready and I was happy to see that they did not charge me for testing my battery but disappointed to see on the service invoice that they had not checked the charging system. They did recommend I replace the battery, I declined and will admit that it is almost 4 years old. But, I will not drive an hour to a dealership to have them ignore my request. Customer #27341 read more

Absolutely the worst place to receive service. Let me start by saying I was given a maintenance package with my car, for free, and if it wasn't free I would have stopped going there. They're condescending, sloppy, lazy, and sexist assholes. They treat women like they're stupid and know nothing about vehicles.I have been going here for 2 years, always trying to give the benefit of the doubt. After my last service, I am done trying to reason with this place. They ignore customer complaints about their car, even when you explain there is something wrong. I went in 2014 with a complaint about a loud rumbling noise coming from my car. I was told that the noise was just my tires since they were all terrain. It took them a year and a bad customer service survey to finally check to see it was a bearing going out. That was my first real issue with them. My second big problem was when the heat pan under my driver side began to come loose. It sounded like some one was banging sheet metal under my car. When I took my car in for service, I mentioned this issue they told me, before even looking at it, that it was a minimum $100 to fix. My car was under warranty but that didn't matter to them. My boyfriend ended up fixing it in 10 minutes for free. My final problem was my last and final service from them. By this time I was so sick of their sexist attitudes, so my boyfriend brought my car in for its routinely maintenance. He was there for almost 2 hours for JUST an oil change. When he got the car back, they tried to charge him when I was still under the package, but said it was our last one. I drove the car for a few weeks after my last service when all of a sudden my car began acting funny. It wouldn't get on the gas or get up to speed. It sounded like my engine wasn't receiving air so I though my air filter was dirty. I open my hood to my air filter cap partially off and my filter in upside down. How do you let that happen? Just plain lazy and sloppy. This dealership is terrible, the men there are assholes, and the work done is sloppy. DO NOT go to them. Take your car somewhere else. They almost ruined my car. read more

I am grateful to the 4 employees (Joe and team) who came to our rescue. On Sunday, our friends who lost their home in Paradise, were moving in nearby. We managed to unload all items except a heavy couch, loveseat, and a few dressers. The gentlemen from Chico Nissan Hyundai immediately jumped in and helped us unload. In such a trying time, we were unbelievably grateful for their willingness to help us. Two thumbs up! read more

In December my 2006 Hyundai Tucson randomly turned off while driving. I got it towed into the repair shop and didn't get feedback on it for a week. They mentioned they couldn't exactly figure out what was wrong so they gave me a rental car free of charge. They ended up saying it was a sensor issue but I needed a new battery, belts, and other parts. The service overall costed a total of $2,600. I didn't question it because my father was nice enough to front the bill. Two months later and my emergency brake light won't turn off on the dash, I called them up and explained my situation and history with them. The receptionist on the other line said I could make an appointment to come in, when I asked if I would be charged for simply identifying the issue she said yes... even though I was recently in and spent almost $3,000, a slight concern would cost me. It was then clear to me that the priority of this business was to not make me happy and gain my loyalty, but to earn a few more bucks. I am very disappointed and will be sure to let my friends and family know of my experience. read more

EXCELLENT SERVICE!!Michael is the best!! I have been taking my Nissan here for almost 6 years now and only have very positive things to say! I didn't know how fortunate I was until, while away at school, I had to go to a Nissan dealership in Downtown Los Angeles. It just made me appreciate the customer service at this Chico location so much more. When Michael isn't there everyone in the service department is very helpful! read more

I had been planning on buying a new car and test drove a few. I wanted to compare the ones that i driven with an Altima. Looked online at Chico Nissans inventory and found one that I liked and wanted to drive. My mom happened to be in Chico one day and called me and on my lunch break went over and drove the Altima. Adrin is who helped me and had a great experience working with him. Not pushy and very knowledgeable. I was planning on going to Roseville later that weekend to look at cars but I told him if he could get the price right on the Altima i was looking at that I would come after work and sign the paperwork. Later that day he contacted me with a great price and I was sold. I came by after work and signed all the paperwork. In the meantime he had the car washed and detailed and filled up with gas. A few days later Adrin gave me call to see how I was liking the car. I am very happy with my new car and the service at Chico Nissan. I would send anyone I know that is looking for a new car to check out Chico Nissan. read more

Had a great experience with Jake at the dealership. He proved to be honest and sincere. Looking for a new or used vehicle? Stop by and see Jake. I will again. read more

My boyfriend and I came just to see what they had available and ended up walking out with a new Altima. Our sales rep, Emanuel, was informative and knowledgeable. He treated both of us with respect and answered all the questions I had honestly. He was not pushy or fast-talking...simply put, he was awesome. Financing was a breeze. The financial manager was very nice, making sure that we understood everything. I've always heard of car lot horror stories, but my experience at Chico Nissan was none of that. It was a no-pressure, comfortable and awesome experience. read more

We went here after a horrible experience over at whittmier so we honestly weren't expecting much. Michael Lay was our salesperson, and not only did he listen to what we were asking for, he delievered without hasseling us and it was probably the fastest paperwork car buying experience i've ever had. Highly reccommend! read more

Ok, so I needed to give Chico Nissan Hyundai a review...I don't do much yelp reviews unless it's a 5 or 1 star no one cares about mediocre...ok I gave these people a hell of a time! I was probably the biggest pain in the rear EVER ...I pushed these guys to the limit and they should have probably told me off but they didn't...they just helped me even more...more than any dealership in town! When other dealerships told me NO...Chico Nissan Hyundai said YES! and they made sure I got into a car that I loved...Thank you Michael,Ryan,Steve,and John for everything! I love the new car and my kids love it too! :) read more

Don't believe a word they say! I was so close to buying a car today. Joe sat there trying to tell me how they are an honest dealer. When I talked about bad aspects of care dealers, he sat there, looked me in the eye and said, "we're NOT that kind of car dealership! So i gave him the benefit of my doubts and made a more then reasonable offer on a Nissan Rogue. After waiting a while, he came back giving me a price with absolutely no discount what so ever! Then I couldn't believe the next words out of his mouth! Well, if we had 5 of them in stock, it would be a different story. But since it was the only one, thats the offer! Just wow! So it was like him saying to me, since I only have one. I can get full price for it, so screw you and your offer. You just made chico nissan just another crooked car dealership that's just like all the other bad car dealerships! Extremely disappointed in you joe and chico nissan! read more

I had one of the best experiences out of the 4 times I've gone there, yesterday. The guy to check me in and out was amazing. I'm spacing his name but he was one of the most honest workers I've ever dealt with ever there and I greatly appreciate that. It took a really long time which never really happens but oh well. There was 2 downfalls but he definitely made up for it. I'd rather wait the hour for them to do it then go anywhere else. read more

I bought a car from this dealer and it was fantastic since there makeover and reconstruction things are better

This was my first time at Chico Hyundai and I am so impressed! I had scheduled an appointment online but the gentleman, Justin, said he couldn't find it. He got me in right away anyway. They said it'd be a 45 minute wait for my car to be finished but it was less than that! (25 minutes) Super quick and simple. As a female, I always hate having to go anywhere to get my car serviced but I was treated with respect. I use to have to go to a dodge dealership where they were unkind. Wonderful experience. They replaced some parts around my tires and it was very cost effective. Thanks Justin and everyone at Chico Hyundai for taking care of me and my vehicle! read more

They did everything they could to help is find a car we wanted. They worked with the manager and the banks to find a payment we were comfortable with. Their customer service was excellent read more

Dear Chico Nissan...when you change a car's oil...you have to put oil back IN the vehicle. Thankfully we noticed on our 9 hour drive to Southern California before our car burned up. read more

The purchase of our Rouge was a pretty good experience, it was trying to get warranty work completed that became a chore. In Feb I noticed a winding noise when going up hills. My wife took it in and they said didn't notice noise but let us know. After the third time back, I called and talked to Service Rep MIKE, he said have her bring it back, its under warranty we will take care. I even called him and left a message and sent him an email thanking him for handling and not making me drive 250 miles to deal with it. Took it back and they changed Tran fluid again and told her to record the noise with her phone as Nissan would not decide repair without a recording of noise. So now they are asking my wife to perform the diagnostics on our car that is under warranty. Talked 5 min to Nissan Dealer in San Jose and he knew exactly the problem, CVT has tendency to heat up and cause noise need to replace Transmission. We traded off at a Much more reputable dealer, obvious we told them and they said they can repair. Sorry I let my wife try to get her car repaired as you should under warranty, instead of getting mad and threatening litigation. Don't advise using this Dealer as even warranty is not honored. read more

Went to buy a new 5 spd manual Hyundai Sonata. Was told they didn't have enough requests to stock them there, would need to test drive elsewhere and put in an order if I truly wanted one. So I did. I went down to Sacramento, gave a fake name, test drove a car, wanted it. Came back and with kids (9 at the time) in tow, spent over an hour placing the "order" for my new Sonata. Two days later, after my husband got off work (firefighter), called to see if the car was ready to be picked up. The guy hemmed and hawed. Turns out, they wanted to speak with my husband first. No one ever started the process to acquire the car. I was paying C.A.S.H. (just sold our house), this was MY car, and those fools wasted my CHILDREN's time. I was even willing to pay an additional $2K knowing that the money would go back into the community. Instead, I packed up the next morning at 4 am, drove down to Sacramento, waited for them to open their doors and claimed the Sonata I wanted and they'd put on ad - for $2K UNDER base ($5K less than I would have paid Chico Nissan. Service is different than sales. And there'll be a review for that, too. But as far as sales goes? These guys live in the backwoods and think male chauvinism still rules. (2006) ======================================== Thought there was a place I could enter the repair service experience, but was wrong. No worries. I'll tag it on to this and keep it at a 1* (minus about 10) as Eek! Methinks not. ======================================== Service/Repair side of Chico Nissan Hyundai Took my car in (under warranty) and had some work done to fix the sideview mirrors which stopped working and the cigarette lighter where I plug my GPS/cell phone, etc. in when traveling that stopped as well. Was told that there was a small part they needed to order to have the lighter fixed, took care of the sideview mirrors and sent me along my merry way. Following morning, I headed up to Montana for a week with the kids. Got into the wilds of Montana the following night and realized I didn't have any lights. Not a good thing when there's all kinds of wildlife (lions, tigers, bears, and a few wacky deer that like to play chicken with car bumpers) roaming the interstate. Had to take an entire day out to drive all the way into Missoula for the dealership there to service the car. Turns out it was negligence on Chico Nissan Hyundai's part. And that lighter they needed to order a part for? A fuse. They also found that one of my brake lights and a license plate light were out. Since I was out of the area, no tools, I ended up having them take care of it. Not cheap. Should have charged Chico Nissan Hyundai but in all honesty, I was too tired of their incompetence and wrote it off. Sadly, the closest location to get my car serviced is clear down in Sacramento, but on the upside, at least those guys have ethics and aren't in the business of screwing over women all the time (as seen in Erica's review - I had reviewed them before, but apparently not on Yelp, so after reading Erica's, I decided it was time to post my experience). (2009) read more

We rented a nisssan rogue from chico nissan hyundai for my sister-in-laws wedding out of town. We needed a larger vehicle to fit all the bags and items going to the wedding. We are so glad that we did! Not only was the vehicle great but the customer service was spectacular! We definately recomend renting your next vehicle through the service department of chico nissan hyundai... The quality of vehicles and the amazing service trump any rental car company! read more

Antonio and Tyler were very sweet, and Spent a lot of time on my deal. They never once made me feel like an inconvenience, even after me being indecisive. I have bought many cars from Chico Nissan and would most definitely recommend this car lot. Everyone at Chico Nissan are honest and hardworking! read more

My review is for the sales department. Just bought a 2011 Nissan Sentra from Joe last weekend. He was helpful and treated us with respect and I really love the car I got. Thank you read more

I am not impressed with this business. I just called the parts department to ask about a part I need for my Elantra. My car is at 69,000 miles, and of course, the warranty is only good until 60k, and this is when things start falling apart. Anyway, I called and pressed the menu option for the parts department. They soon answered, then placed me on hold. I was on hold for a short time when the parts associate came back on the line. I explained to him what I needed, and he asked for my vehicle's VIN # to check. I told him I would have to look for it, and promptly found it (within 20 seconds or so). He then proceeded to cut me off when I said I had found it and said, "I need just the last 8 digits..." Okay, whatever. I give him the last 8 digits and he is taking it down, then there is a sudden silence - a silence that lasts for a good minute - because I can hear him talking in the background and I realize he took another call - as in, he either used his cell phone, or used a different phone, because he was just having a jolly ol' time talking business with another "customer" or client that he knew on a first name basis. He's just yappin' away while I am waiting on the phone, laughing it up like the government check just came in, as they say. Anyway, I am getting slightly irritated at this point, when suddenly he reappears on the line and says, "Yeah, the part will be ____. I can order it for ya!" Uhm, after that kind of service, I don't think that will happen. Its too bad because the other Hyundai dealerships do not have a good reputation either. I love my Hyundai, but their staff could use some polishing. read more

The sales staff was fabulous to me. I don't have a Nissan dealer in my town, so Antonio helped me with everything via email- we just had to come pick up our Pathfinder when we had time. Entire process at the dealership was a total of an hour and a half... With a majority of the time spent with Antonio showing us all the bells and whistles of our new ride. They even have a fantastic waiting room that kept my 3 kids entertained while we waited/signed documents. We enjoyed the process so much that we came back a week later and purchased a new Altima from Antonio. All in all we have purchased 3 Nissans from Chico Nissan, and we have had great experiences, but Antonio is definitely the best car salesman we have ever worked with. Definitely made it easy and even dare I say fun? read more

Our Nissan Murano died far from home and was towed to the Chico Nissan dealer. Although they were able to diagnose and fix the no-start problem (fuel pump) over the next 4 days, they did not detect a gas leak which filled the cabin with fumes. It was strong enough I was concerned about a fire hazard. I had to tape off the access door to the fuel pump and ripped out some of the insulation that smelled very strongly. It might have been left over spilled gas They also forgot to refasten the airbox. (The car also died again after leaving the dealer, but hard to say why.) I planned to spend the extra money on a dealer because of their expertise, which should not require me to re-fix any of their work. Perhaps my expectations are too high. read more

Too bad Yelp decided to bury my review. I may have few reviews, but it doesn't mean my review is of little value. My review is actually good for customers to see. It is truly fraudulent what the company did. Took my car to Chico Nissan Hyundai. I was told I needed new brakes. I thought OK, I've had the car for a while. The estimate seemed a bit high, and I figured nothing wrong with a second opinion, right?. I took the car to Les Schwab, clearly thinking I would be getting a brake job there. After the inspection, I was informed that the vehicle had half the wear remaining. What? The clerk told me to have the car reinspected in a year to a year and a half. I cannot trust Chico Nissan Hyundai, AND of course I do not recommend it to anyone for maintenance. Hyundai makes a great car. Too bad the dealer cannot be trusted. read more

Totally sexist in their dealings with women. What a surprise, right? My dad's second major career was as a bodyman, so I have a better than average working knowledge of cars. I diagnosed a problem in my Hyundai and knew I'd need a more advanced hand to repair it. I took it in and told them exactly what the problem was. I didn't get offended when they said they needed to verify the problem themselves, but I told the attendant who helped me I expected a three to five day back order of the part. He did all but blow me off, until my husband (who had just arrived to pick me up) spoke up that he shared my belief as to the problem. The guy sent us on our way, but called me that afternoon to acknowledge that the problem did exist, the part was on back order, and offered me a loaner. So everything seemed fine, except when I got the car back, it started having a different problem. I told my husband I believed that they had failed to appropriately put a certain part back in the correct place, and as a result, it was putting pressure on another part, causing the issue. My husband scoffed, but I called the dealership and said that they needed to correct the problem. They insisted that it wasn't possible, their men couldn't make mistakes like that--and by the way, had I asked my husband his thoughts? Unbelievable, but I knew I was right, so when I took the car back in for an oil change, I stuck to my guns and insisted they fix the problem, stating exactly what it was, how it had been caused, and what needed to be done to correct it. The older guy at the front desk sighed, stated again that their men don't let those kinds of problems happen, and gave me a loaner. A short time later, he called me back. He confirmed the problem existed, but rather than own up to the fact his "men" had created a problem and that he had personally made a sexist assumption in the process...he tried to sell it as benevolence on his part. Like he actually said, "You know, this is never the kind of thing we cause, but you're a valuable customer, so I'm going to take care of this for you and fix it, free of charge." I'd like to similarly point out that while he didn't charge me for the work he wouldn't acknowledge was necessitated by his men, he certainly did charge me for the oil change that he had said he would comp. What a tradeoff. Yay for free stuff, boo for condescending sexism driven by the fact that this guy doesn't care for a problem being correctly diagnosed by a woman. Particularly if that problem is caused by HIS business. Still, I give them props for always having nice loaners available, and even when they're being sexist jerks, they're certainly polite enough about it. read more

So tired of this place. Went thru 3 new batterys because my alternator won't do 14 volts. When tested does 12.80 they won't replace it. Now I go in for 60k servicing and brake fluid not replaced as scheduled air filter looks old with orange rubber faded. Spent so much money on maintenance for a new car and work is never complete and just get argued with. Some things have to be done here specific to the car and you get held hostage. read more

Chico Nissan - Lied to me and said service level 1 doesn't replace brake fluid. Air filter rims look faded and old. $305 job and not complete. I'm done - Auto Repair Near Me - Chico, California

The best customer service experience I've had at a dealership. Between the no pressure to make a decision to buy, to the awesome finance department that went above and beyond to get our vehicle under my budget. Can't say enough good things about the staff. Overall great experience. Will recommend friends and family. Thank you. read more

Last week I used their website to schedule a test drive for a used vehicle. The website only gave me this Sunday as an option, so I took it (I have a busy schedule so I just can't drop in anytime to test drive). When I arrived at the dealership today for the test drive, I was informed they had sold the vehicle. I don't consider this good business practice, and they have lost a customer over it. read more

I wouldn't send any business to these jokers after what they did to my family and I.. Unless you want to be run around and not be given a straight answer on things then stay away from here. Their finance department is a joke and doesn't bother to call you back until after they sell the car you supposedly are having your credit run for. Oh and the best part make sure you limit how many places they run your credit to, as you may end up taking a hit to your credit due to how many places they shop around to.. Worst business practice bar none! read more

Have purchased dozens of cars over the years, both for work and for personal use. My experience with Robert Stephens at Chico Nissan Hyundai ranks among the best auto dealership experiences I've had. Run, do not walk, and ask for Robert. Don't hesitate to ask him questions...he'll give you straight answers. What a shock! read more