Being that I am not a huge fan of chain restaurants and try to steer clear of them with all possibiities, I have been to this Chili's location twice. Once in the fall of 2007 and once back in May. The service is good here. The servers are always friendly. The food is pretty decent for chain food. The prices are pretty good. Not overpriced and good for a party of 6. I would definitely pass by again. Great location. Plenty of parking. You can even grab a coffee at the end of the shopping center over at my fave Starbucks when you are done ;) read more

Food is good service great price is good only complaint is that the restaurant is freezing so bring a sweater

GREAT service and the food is AWESOME. I've been going to this Chili's for years and I recently had a birthday here and the service was FANTASTIC and thank you to the staff at Chili's for your GREAT service! read more

Honestly - not a huge person of chain restaurants but I have to admit when it comes to chains, it's not the worst. We came in for lunch (my coworkers and I) - and I ordered the Mexican shrimp fresh mex bowl. It was what you would expect for a chain, it was edible. It wasn't great but it was edible. The tables are sticky - I've been to this location at least 6 times and this a consistent thing. Yeah - that's where we're at. read more

Chili's - American Near Me - East Rutherford, New Jersey

Ordered on the app. The food was delicious! I love this chilis I go here a lot since I'm at Lowes a lot(remodeling my home) and service is great. Everyone is friendly! I love coming here! See you soon read more

While dining at this Chili's, everything was fine. Food and service were good. The wait was a little long. However, there was another customer who apparently hates his life. Some boomer was throwing a pre-pubescent temper tantrum that the food was "too spicy" and that they couldn't keep salt on the table. This man displayed such a minimal problem with extreme ignorance. Personally, I wish the struggles in my life were that small. He was legitimately making a scene that Chilis should think "outside the box" in order to put salt on the table. Might I suggest carrying some salt in your pockets if it's seriously that unconvenient? Anyway, the manager handled the complaint very well and very professionally. This complaint was very difficult to take seriously, and I was impressed by the hospitality. Like sir, welcome to Chilis. It's not that serious. read more

I ordered dinner thru door dash. $135.00 total. More than 1/2 the items were missing. I called chili's and the manager was very rude. He said he knew that the driver left 1/2 the order and there was nothing he could do about it! Why didn't he call the driver when he saw the bag left? He didn't even try to apologize. I said I would never go to his restaurant again and he said ok. He didn't care. What kind of customer service is this??? read more

Did not like the food, the service or anything. Place was completely empty and they sat us at a tiny table when there was 6 of us saying they were waiting for a reservation which never showed up. The waitress got our order wrong or the cook did. Table was not prepared. Was so hard to find the waitress just to ask for extra napkins. When she finally brought the napkins she literally handed us two extra napkins. Ordered a chicken sandwich with avocado and it ha no avocado. There was literally only two other tables with people. This turned me off completely from visiting any chili's again read more

Did not get to try the food. 85% of the tables were not being used and we were giving 30-40 minutes to wait for a table of 5. We saw about 6 parties (2-5) leave the establishment due to the 30+ minute wait time even though the place was almost empty. read more

I honestly love Chilis. I recommend this place to anyone who is either having a bad day or they just want to connect with a close friend. Its like they don't disappoint. I've been to several restaurants and I am very picky. But, this place is underestimated. I come here every year - at the East Rutherford location and I would say it was the best decision I made. Oh, and I have to say this. The honey chipotle crispers are literally the best thing in the world. I dare you to disagree. It's just something about the chicken, glazed with the honey chipotle sauce - with seasoned corn and fresh French fries that screams WOW! Yes I sound like a fien but I promise you, I am normal....I think? Thanks for reading. read more

Came here with a large group for lunch to celebrate someone's birthday. As I expected, there was a long wait for cold food that probably sat in the window waiting for the other food to be prepared so it would all come out at the same time.... stale room temperature fries and soggy fried food is what we got. The server was cool and my complaints are not in the realm of his control so nothing against him. Even with low expectations, Chili's always disappoints, no matter the location. If your gonna come here maybe stick to the ribs and salads, and hope for the best. read more

Chili's - Chicken crispers, southwestern egg rolls, and big bite sliders. This is not how they looked in the menu. - American Near Me - East Rutherford, New Jersey

food was meh my waitress was great. ordered a margarita was all ice and mix no patron. when I addressed this to the manager ROSE she was awful, has no customer service defending there ounces of mix to alcohol and was rude and thought she's amazing which she's not. When i left I saw her scolding the waitress and harassing her at the screen in back. I Don't understand how she ROSE is a manager she's the opposite of management!! read more

Love this place. I always do to go orders and they're always on point!! Natalia is such a sweet heart, she lightens up my day! Food is always great and the restaurant is always clean! read more

Went to Chili's in East Rutherford on March 25, 2017 and tried the ribs and chicken from their new Smokehouse menu. The didn't even resemble the pictures on the menu. Both meats had a greyish white appearance, and just dabbed with some BBQ sauce. The food was cold!! It was one of the most unappealing meals I've seen. I actually felt queasy looking at the food. It was a very sad attempt BBQ ribs and chicken. Check out the pictures of the actual meal compared to the menu. Where's the nice BBQ charring, the rich sauce, spices on the ribs, etc??? Terrible meal that was sent back for something else. Do yourself a favor, skip the BBQ items. They can't do it right! read more

Chili's - Actual meal - American Near Me - East Rutherford, New Jersey

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This place is alright, the service is good. However the ribs and some of the food were cold in the beginning after we got our food. The server was very knowledgeable and helpful about all the menu items. Not sure if I will return. read more

Chili's - American Near Me - East Rutherford, New Jersey

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I love this chili's! Never a wait and food is always on point they always have the right order and never a problem. read more

Chili's - American Near Me - East Rutherford, New Jersey

They Lock the front door while people were inside went to the side door I said the front door is locked and they're like yeah we're not letting anybody else in and that time was 9:05 PM they have it listed that they're open till 11 PM and every single time I've been going to any Chili's there's always a problem I know that they're short shift help but it was even that busy they had maybe 10 people in there all together so I guess chilies gonna go out of businessI don't understand how you could lock the doors with people in there and have only the side door open what if there's a fire or some thing isn't that against the wall the lock people in like that the front main doors read more

Very moody bartender Could not get her to say a word her help had I hard time getting her to do her job Ruined the hole night for being at a bar She should be removed to promote bussinus Sorry read more

A typical Chili's, with wonderful service. Nicole and frank were great!

the food is pretty decent, and i do like how each employee has a different T-shirt on, based on like a food choice, the staff is pretty kind and helpful, if youre looking for some boring food and a boring place, chilis is perfect for you. the menu rarely changes so there really isnt much variety read more

So its valentines day and im here with my fiance and we have had the triple dipper with the big mouth bites, blossom onion bites, and boneless bbq wings,, it was very good , the blossom sauce made worth while, now have :the boss burger and she has the southwest burger, ....its about to go down...well the fight is over the king 1-0.. the boss..zero....the boss was a little salty maybe someone pissed it off.. the brisket was salty but still had flavor and it was delicious..the boss makes top 10 best burgers ive ever had.. my fiance loved hers as well.. now for our server..ruben .. he was phenomenal..he gave us our drinks in no time.. he gave us refills without asking and appeared with them on time mind u like a wizard.. idk where they got him but i hope they keep him around he's top server worth having, this man need a raise he bustin dat ass making sure everyone happy, this man getting a tip.. ruben made it 5 stars..just so u know now for dessert.. we had 1 order of paradise pie..it was un godly good.. it puts this star rating to a 6 star.. the burger if the brisket had not been that salty this could of went to 7 stars, but it made it to 6 stars.. so all and all.. we will return.. guaranteed read more

Chili's - The boss burger.. it dares u..!!! - American Near Me - East Rutherford, New Jersey

The corn is pretty good. tender salty, a bit burnt makes it perfect. Sierra Nevada is always one of the best ipa. Beside from that, the rest are terrible. I dislike the source on the breast steak and the rib. It taste like ketchup. Can you image you have steak with ketchup? read more

We love Chili's, but the visit was awesome. The stuff was all phenomenal and our waitress was a lot of fun.

I go to this chili's all the time and for the most part the food is good and since at times they are slow servers lag, however today I went in and the food was AMAZING the service was great. The manager on duty was helping her co workers and interacted with patrons. It was a great and different from all the other times I came. read more

I have a love-hate relationship with this place. I'm seldom in the mood to go here, but when I do it's usually good. Went last week and had a red sangria, the roasted corn guacamole with salsa and chips, and crispy shrimp tacos with rice and black beans. All was delicious. The roasted corn guacamole could have been larger (because it was so scrumptious). The crispy shrimp tacos looked slim BUT tasted great. With the sangria to wash it all down I left full and satisfied. I just don't know why :-/ Wait staff was friendly, but not confident. I like a waiter/waitress with a strong opinion. But all in all, it was a nice experience. I sound so wishy-washy, I know. But that's what Chilis does to me. So, go there??? I guess. I'll be back again someday. read more

Poor service from staff AND manager the night of 1/3/16. Not only that, my spinach queso was COMPLETELY covered with guacamole. Once I got the guacamole off top there was hardly any dip, cold cheese, and raw spinach. read more

Chili's - Worst dip EVER! - American Near Me - East Rutherford, New Jersey

I can't believe I actually thought I would get a properly cooked steak at a Chili's. My BAD!!! I send my ribeye back and the second one was just as BAD! I feel terrible for the servers. I realize its not their fault but I can not in my right mind tip my normal 25% after leaving hungry. read more

Everytime we come here the food is delicious, the service is great, and we rarely have a long wait time. This is our favorite Chili's to go too! The only complaint we did have was the $5.00 margarita of the month was so iced down that my boyfriend took two big sips and then it was finished. The remainder of the glass was just ice. When we said something to the waitress she said everyone complains about that. It's never been like that in the past, so that's the only thing I'd improve. read more

It is what it is. A chain restaurant-- meaning, you're going to get pretty much the same quality of food and level of service in Rutherford, NJ, as you're going to get in Iowa or Houston, TX, or Miami, FL. The location is depressing; a strip mall in the swampy, industrial wasteland of Rt. 17 N, but other than that...well, it's Chili's. Decent enough food, enough of it, and the price isn't bad. If I were to eat this in a "classier," higher-priced restaurant, I'd be pissed, but it isn't. It's Chili's, and presumably you know what you're getting when you come here. In the times I've been here, I've never had a problem with the food quality or the service. read more

Overall as a chain it was pretty average when it came to food. The food tasted like it should, but i felt that the customer service here was lacking a good amount. Two of us walked in on a tuesday night around 7pm and it was fairly empty. The hostess came up to us and said "let me check to see if there's a table for you"..... Then a few minutes later (mind you, only 30% of the tables were in use) she comes back and says she found one. I know that doesn't sound like a lot of time but when you're looking at a fully empty restaurant it boils your blood. Then it took about 10 minutes for the server to ask if we wanted something to drink. And to top this all off, my biggest pet peeve of all time. The appitizers and food came out at the same time. I really not normally a pain in the butt, but this just bothered me. read more

We went there while staying at a hotel near MetLife. It was my 11 year olds birthday. My husband had food poisoning after eating chili our son had ordered. The waitress actually forgot to do the whole Happy Birthday thing because she was too busy kidding around. Horrific service, and life threatening food!!the weekend was ruined and I can't stop thinking about what would have happened if a child ate this. We will never be back but hope parents use caution and avoid this place. read more

Open for business. The food was great and it was a birthday for our 4 year old granddaughter and three staff came out to sing.

The service here is very subpar. The food definitely makes up for the lack of service. I'd definitely recommend the cheddar bacon quesadillas. Their amazing. read more

These ratings don't do not do this place justice. Really Nice waitresses, great service, great food for a great price. My boyfriend and I go here when we are looking for a cheap sitdown place. The three for 10 special is perfect for us and gets the job done; for $10 you get an app, drink and entree. Highly recommend the ranch bacon quesadillas, they're so good! There is also the two for 25$ that includes dessert instead of drinks. This place is amazing honestly don't know why it has bad reviews, it's actually really good. read more

The proximity to the Meadowlands is hard to beat. I'm usually a fan of this chain and believe that the food is much better than a few other chains (Applebee's and TGI). This location however didn't impress me. The food was good. The service could have been much better. The waitress got our drinks and did the food order than disappeared. We had to ask multiple times for silverware. We also had to ask another waiter for our bill. read more

I love their new sparkling pomegranate margaritas. Served in a short tumbler glass, these make the perfect accompaniment to any dish, but for me I chose to go straight with a Latin style and chose the Chile Tilapia. While the server promised me it wouldn't be too spicy, well the glaze was Habanero so I wasn't expecting mild. Definitely cleared the sinuses. Service was good, a little slow, but we were relaxed on a Saturday afternoon. My mom got the three pick sampler, was disjointed that the sliders were only two in the basket, but loved the rest. The flatbreads are a good alternative, light and crispy with enough to share. No complaints. read more

If there was an option to give zero stars I would. Saturday at 3:45pm and theyre telling us they're closed for the night ... who closes at 3:45pm on a Saturday. read more

Chili's is usually one of my number one options when it comes to spend quality time with the family and looking for great food, drinks and service... but after my last experience here I'll definitely will think twice before going to this location ( thanks to our waitress) ... after ordering my usual full order of Ribs ( I must say after putting in the order took longer then usual so I was wondering why) finally got my food and besides the amount being half of what I usually get My corn was burnt... automatically told the girl this is not supposed to be like that and her answer was it is like that , I replied that I usually stop by chili's at least 2-4 times a month and order exactly the same thing and never got t like this ( it was so burnt that it was dry and the toppings were not even properly put on top of what is suppose to be the street corn) her reply was " then wherever you have been getting your order were prep wrong because this is how is supposed to be" first of all customer is always right, if I made the comment as soon as you brought my food is because I didn't want it like that so instead of telling me I'm wrong she should have change without questioning, also order chips and salsa and barely any chips on the plate and after the comment with the food she tried to avoid the table . Even if sometimes is not true ...CUSTOMER service 101 - CUSTOMER Is ALWAYS RIGHT... I just wish she would have give me her name just to call her out... she was training someone so hopefully that person will have better servicing than her read more

On Saturday, March 30th @ about 10pm I came in with my family & waited about 8mins before getting seated. Everyone was friendly & better yet the food was amazing. I had some of my mother's Spicy Shrimp Tacos & I myself had ordered a plate on the menu that had Mash, Broccoli, Shrimp & instead of Steak i got chicken w/ a Captain Castaway & let me just say that everything was amazing, absolutely delicious. I finished my entire plate & Captain Castaway is now my new summer drink but what was even better about my whole experience was my waiter, Frank, who was very kind, attentive & genuine. This is the second Chili's location I've been too & the customer service & staff have always been super nice & set a good environment. Thank you Chilli's & a special thank you too Frank! read more

Again another review based solely on service. I like chili's.. normally. Tonight at this location, ugh. Just ugh. Our waiter blatantly ignored us multiple times. The service was slow and he was clearly overwhelmed. We had to ask multiple times for things. Very unenjoyable. Oh... and we got the wrong dessert. read more