Do not do curbside service with the store! It took me over an hour to get my food. There was no responsible manager on duty who could answer my concerns. They said they could not refund my money without filling out a form and faxing it to corporate. My food was cold. I received no apologies no compensation, No one would take ownership for the issue or the horrible service. I was given the number to corporate which closes at five so that was no help and the general managers card had only the store number. I asked for his cell phone and called only to receive his voicemail that was full and no longer excepting messages. Do not waste your time or your money with the store. read more

We just left after not being greeted for over 10 minutes by our server. The restaurant was severely understaffed. Half the tables were empty and they weren't that busy, they just clearly didn't have enough servers on a Saturday night. We will choose a different location next time. read more

This is my first time going to chili's But I truly enjoyed myself, my food and my company...the buffalo styled cauliflower is AWESOME...I also had the Sante Fe Salad which was great...I mean every bite was delicious...most of my party had the "chicken and waffles" and they loved it...I'm giving it five stars because I like to be fair and i honestly enjoyed my food today... read more

Seated at one of the small two person tables that was filthy and not cleaned after the last guest. Eventually got the table cleaned 5 minutes after being seated. Ordered a side salad with entree and instead of being the salad out first they bring out both the entrees and salads out at the same time with no room for the four plates on the table so everything is crammed onto the same table. The service apologies for the table being so small without any thought of bringing out the side sales first. Poor service and assume poor management from all of he horrible reviews read more

Service was terrible, people that came in 10 minutes after us got there appetizers and food and were almost finished before we got our food. When we did get food only one person got their fries the other two people had to wait 5 minutes for more to be prepared. The place wasn't very busy, got there at 2:40 pm, didn't get food until after 3:30. Once waitress finally got our food to us she never came back, not once, didn't even bring our bill. No one at table was ever ask if their drinks needed a refill. This was 3/4/18 read more

This place is horrible. I waited for over an hour and 20 mins for my food. The server was talking down on the kitchen and then when we finally got our food the manager spoke horribly to the employee. No wonder the server feels unappreciated. She is! The manager was in his mid 20's (maybe) with a beard and glasses. Unacceptable service and management. Last time ill be here. read more

We moved to the knightdale area a few months ago. We've tried Chili's twice, once for dinner and once for lunch. I've never waited tables but... It seemed there was a huge disconnect with all of the employees. One waitress was on her phone. The Chili's location at Brier Creek is 5 star compared to Knightdale. The management needs a shift. Before I forget, they ran out of napkins??? Dinner napkins, no need to check the restroom, no napkins or towels there either. read more

Been here a couple of times only because friends wanted to eat there. The service is really, really bad and the food isn't much better. The last time I went it took us over half an hour just to pay because the machine at the table wasn't working and the waiter was MIA. My order was wrong and it took his so long to come back to check on us that everyone was about done with their food while I was just sitting there that it wasn't worth getting them to remake mine and he didn't offer to take it off the bill. Will never go back. read more

This review finds me coming in here to visit with an valued friend. I've read the reviews on this place in particular and am stunned by the low ratings. So, one night, I decided to come check it out for myself and actually look around. Boy this place gets packed. With all of the negative reviews I'm surprised to see how busy this was. Granted, it was at normal dinner time during the work week but still. Easily a 30-minute wait. Was introduced to the new (to me) concept of signing up to be texted when my table was ready. I received my text and was seated in the wrong section for the server I requested. So, it was another 5 minutes for that section to get opened. Once I finally got seated I noticed that there were multiple tables where no one was getting seated at. Even conversations overheard from other patrons waiting to be seated mentioned plenty of open tables but no one being seated there. Meanwhile, as I started to browse the menu, I noticed more and more people filing in to the point of standing room only at the front door and wait area. When the host walked past after seating another couple I made an inquiry about the rush of customers. He stated that they had been busy like this since 2 p.m. For five hours straight? My server is known to me from other locations and she's one of those at the top of her game. But even she seemed hard-pressed to keep up. Apparently the staff follow a shared-section function as I had three different people stop by to check on me and my sweet tea refills. My primary server also stopped at a dozen or so tables in the immediate vicinity. I picked up an appetizer of chips and salsa, an easily made dish, to check the reviews that specifically mention how quickly the entree followed the appetizer. And they're not far off. I had managed to clean out about half of the appetizer before the main entree arrived and my small table was almost swamped with dishes. That's not really a complaint as I would rather get my food quicker than slower where my appetizer slowly digests and I'm suddenly not as hungry as I was before I ordered. I had ordered a burger platter and it was as good as I had hoped it'd be. It was even arranged nicely on the plate which suggested the kitchen wasn't as swamped as the wait staff. During the meal I continued to watch what was going on around me. And......... it was chaos. Servers were rushing everywhere and tables were continuously calling out for staff to address issues. Some were negative issues and some I couldn't exactly hear what they wanted. Tables took a long time to get cleaned off between guests and the tables that were open when I had arrived stayed open and unused. Even though harried each server I spoke to was polite and friendly. My server, as usual, was as charming as ever. Bathroom was clean, the dining area appeared clean and everything appeared to be ship-shape except the large numbers of uncleared tables. I still never found out why it was so packed that night but since that evening as I've driven past at that time the parking lot stays filled. I plan on going back soon but I'll make sure I had no pressing appointments due to the wait. read more

Waited over an hour for entrees and then our entrees were all ice cold. Server did not try to reheat them just stated the manager would be by soon and she was putting fires out in the kitchen. Waited another 15 min to speak with her. Very apologetic, stated we would have our meal taken care of. Another 25 min to get our check. A whopping $6 off of our bill. We will not be returning. read more

We have been to this Chili's many times, and I think tonight will probably be out last. We have never had a visit without major issues with the service, the food, or the kitchen timing. The manager is almost never out on the floor, and the quality of the food has been steadily declining recently. On our latest outing to this restaurant, our entrees came out less than two minutes after our appetizer, and the cocktail I ordered never came. When I asked the server to remove the cocktail I never received from the bill, she did not even apologize for forgetting it or acknowledge at all that she forgot it. (Really, a simple "I'm sorry" would have sufficed.) Refills were incredibly slow, and she basically did the absolute bare minimum. There never seems to be a manager around either. Other times we have been here, the food has taken forever to come - as in 40 minutes for a sandwich at lunchtime when the restaurant is not busy at all. We have encountered a couple of very nice and attentive servers over our visits, but the vast majority have been pretty terrible. This is a convenient location for us, but we aren't going to pay for such awful service anymore. Judging by the fact that it's never crowded in there, I guess others are catching on, too. Looking over other reviews here and on Google, these problems have been going on for a very long time. Clearly, the restaurant has no intention of responding to the overwhelming negative feedback about its service issues. read more

Bar service was good. I ordered Spicy Shrimp tacos with rice and broccoli, instead of black beans, the broccoli was so overdone it was mush, the rice was hard and the spicy shrimp tacos had no spice just a sweet mayonnaise sauce taste, and the avocados on the tacos were going brown. They must have been cut this morning. It is 3pm now. No freshness here. My partner did have great combo fajitas, steak & chicken. He said they were delicious and they did come out smoking hot. The drink menu was limited here so not a totally full bar. So I suggest fajitas if you decide to dine at this establishment. The barmaid contacted manager and my meal was removed from my check which only had a few bites taken from it but the best thing was the manager immediately contacted the kitchen with my review of the tacos and the food which means she was on top of the situation of the non-spicy tacos. Great manager and the bartender alerted her to the situation and made our day. Calling it like I see it. Good team work to improve the food. read more

Ordered an appetizer but entrees came first & were cold so I told waitress to cancel the appetizer. I ordered fajitas which usually come out smoking hot but were just past room temp. Manager tried to make it right by bringing out a free hot appetizer while we waited on hot food. Only reason I gave 2 stars instead of 1 is because of the $5 margarita special which was outstanding. Poor waitress had to keep apologizing for kitchen staff. read more

Terrible service. We actually had to get up with out cups and beg for a drink refill. Apparently Chili's uses a team server approach. Both servers were cleaning tables around us, talking, but not actually doing any serving. The food was alright. The temperature felt like it had been sitting under the lamps too long. When we finished eating we sat there for at least 10 minutes before the server came over and asked if we needed anything else. Sorry, no...we don't have all night for you to return from wherever else you were hiding. read more

Dine in good service and price for standard Chilis food. Good friendly bar staff as well. Would rate this place much higher if take out was somewhat reasonable with time service. Have been to this restaurant a dozen times, dine and quality is great. Manager stops by often to check in on everything, wish they would do the same with take out section. Food is often cold and not ready in any reasonable time given. Disappointing given the online app is great. read more

Oh wow. I tried and tried and tried again. Let me first say, there is absolutely nothing wrong with the facility or the food here. But if you want to eat and you have to return to work at some point, this is not going to be your first choice. The service can vary anywhere from painstakingly slow to a full standstill. The servers seem to be nice enough but I think the last four or five times I have been there they have all been new/in training. Yesterday I went and ordered an appetizer and a salad with dressing on the side. The appetizer came out, cooked perfectly. I asked for appetizer plates (just a simple something so I don't have to eat off the table or eat with my hands from the same plate as my business lunch guest) and she seemed confused, but did bring them out. My salad came and the dressing was not on the side as I had requested, which I never complained about. And the dressing was only 1 of 2 that comes on the salad. I waited for about ten minutes. My guest finally asked another server to bring out our server. She finally came and I asked for my other dressing. She brought something out but it was not the one that comes with the salad. I sent it back and finally got the correct one. At this point, I was tired from working for my food. Luckily we were able to check out on the table top device and ditch the place. I think I have finally learned my lesson the hard way. read more

I did call and spoke with a very pleasant young lady. She apologized and promised to send me gift cards which I did not ask got. I did receive them and gave them to my daughter and grandson. Still will not eat there again. read more

I do not see how to edit my original review, so I am leaving another one. After contacting Chili's like they asked me to in their response, I am pleased how they handled the situation. The lady I spoke with was very help and seemed to be genuine in her apologies. Thank you for looking into my complaint and rectifying it. read more

Not impressed went in on a Sunday around 6 pm. Not that busy however service was sub par . Booth we sat in was ragged needed repair . Maybe not enough help ?? . read more

Got seated right away, But was forgotten at our table for over 20 minutes, then asked for someone to take our drink order and continued to wait 20 minutes for a water. Food came out wrong and cold. Never have I ever experienced this at any other chili's but this particular one. read more

I have been twice in a year and finally decided to review the most recent experience. We came here around 2-3pm when it would be a little slower. We were shopping in the area and hadn't been here since last year. It definitely looks a little fancier on the inside. We stood in the waiting area to be seated. It took about 3 or 4 minutes of people walking around then someone came up to us and we sat in the booths in the bar area. One waitress started picking a fight and arguing with the waitress who walked up to greet us. She kept saying it was her table. The girl asked us our drink orders and excused herself to the back and asked the girl who was arguing with her to go to the back. We heard the argument happen, but the girl who was our waitress was very sweet and professional. She came back to our table and kept our drinks filled. We ordered queso which was still yummy and the chips are always great, but the rest of the menu has got a little too fancy shmancy for my lunch eats. I liked it better when it was a little more chill. Now, there's avocado or some dressing or random toppings on the things I loved. I will probably not be coming back unless it's to get to-go queso and chips. The service isn't bad, it's just the food and price aren't really worth it anymore. read more

This was hands down the WORST experience at a Chili's..my friend and I went for dinner and sat in the bar area where we were effectively ignored by our waitress the entire night. She came to check on us once about half way through our meal and to give us the glass of water we had been waiting for since we arrived. She never asked either of us how we'd like our burgers, so they came out completely charred (which, as someone who likes their burgers mooing, this was very off putting)..the drink I ordered came half full, literally. My friends bloody Mary was so spicy, she couldn't drink it. Then to add insult to injury, when I spoke to the manager about my concerns, she said she'd find out what happened, she never returned to speak to us, she did comp my friends drink, but that was it. It took our waitress 38 minutes to get us our check and she never came back to get the payment. After another 20 minutes of waiting, I had to bring it to the hostess, who gave it to the manager to process and the manager STILL never apologized for the god awful service. I will never go back here. read more

First and last time we will eat here. We got sat on the bar side and basically got treated as bar patrons being ignored. Our food was late from our appetizer to our entrees and the bartender/ waitress had a real attitude. Little miss attitude. Very displeased. read more

Went on Father's Day for dinner with the family and the service was absolutely two thumbs down. We waited in line just like the other customers and than skipped over. The service ask who was first and we said we were. He looked around and said it may take a while. He went to the next group and said, "Hi, how many in your group? I am so sorry it will take about 10 to 15 mins we are swamped. May I have your name. They than look at us and say, How many in your group 3? I say yes, they smile and say thank you. Never again read more

subpar food, employees don't listen to modifications. just lazy management, as all food is in knightdale. girl who gave us our food was very kind though read more

Food took literally about an hour to get to us. Other arounds us who had gotten here about the same time as us had gotten their food before us so I don't know as to why we never got ours on time. The waitress never came to acknowledge us or give us any updates about when the food was coming. The wait time was just ridiculous. read more

This Chili's has thee worst service!!!! I waited almost 12mins before we realized the server didn't even come to our table.worst!

This was such a horrible experience. We waited for more than an hour in a half. Our waitress was shawna ho she was very slow. We got our food very cold and it tasted so gross. I would never come back there again it was a horrendous read more

Visited the Chili's in Knightdale, NC where Chad is the GM and they told my family of seven that we couldn't sit together because they only had two servers on and we could only sit in the four seater booths. I asked to get a manager who they then said oh she is in the bathroom but you can sit over there. After seating ourselves (they did bring the high chairs) and waiting 7 minutes, another server walks by and says she will be with us in a moment. We then watched her bus her own tables and waited on her other tables. After an additional 10 minutes I approach the POS stand to ask for the manager. The GM was QAing the line and came to speak with me and I told him how long we were waiting and he said ok someone would be with us in a moment. We then watched the server continue to wait on her other tables. I asked for the corporate office number and he wrote down a number that went to a recording that said go to the website. read more

This chili's is ridiculous the staff is always neglectful. On the chili's app it says no wait time. We checked it 15 mins before getting there once we arrived there was a 30 min wait. I showed the hostess that the app says no wait to which she had no response for. We've tried to give this place multiple chances only to be let down each time. read more

Slow could not get the order correct even after 2x being sent back No hands-on manager handling things Needs a new management crew or better training for the ones that work their now read more

Really disappointed tonight. We arrived a few minutes after 6 and seated immediately - we had errands to run after and were aiming for quick and reasonable. We ordered drinks and food at the same time - all simple items (burger, chicken tenders, grilled cheese). It took 30 minutes to bring us a side salad. Another 30 to get our meals, and by the time they were brought to us, they were barely warm. They'd obviously sat in the window for some time. We ate quickly and by that point too annoyed to even wait for the dessert that came with our meal (the $25 for 2). It's been over a year since our last visit to a chili's, and I don't plan on coming back to this one for awhile. read more

I was very excited that there was no wait when I checked online. To my disappointment when we arrived, there was actually a 20 minute wait!!! Apparently the iPad used to input names was broken so the yelp website was not updated.... they are calling out names like in the past. Of course they were packed @6.40pm & like others have said, there were many empty tables. I hope the food makes up for my disappointment. read more

I sat at the bar for HH. Although the bartender was nice he was very slow and didn't pay attention to detail. There were 3 different couples and myself sitting there. Every couple had issues with his lack of attention. No one had silverware. I didn't have napkins. It took 14 minutes to get my second drink after I ordered it. I ask for a to go box. He brought ONE. I was supposed to put chips, salsa ranch queso egg rolls and ranch in there. No separate cups to hold liquid items. Then since he DIDNT ring up my alcohol in when I ordered it was 8$ instead of 4. Told him to get it fixed. He walked away mad to get the mgr. When telling the mgr which was a distance away everyone could hear him say"NOW She WANTS HH PRICE ". I was ticked off. That's what I was there for in the first place was HH. Won't go back To read more

Went to Chilis for a New Year's day meal and it was very good. Had a great server, Jenita who was extremely pleasant and very accomodating for all our needs. The food was delicious. We had the fried cheese and the chicken frajitas. We enjoyed our meal and everyone was very nice. Will definitely go back again. read more

We frequent thus Chilis very often and it's our first pick for dining out. We always get great service and always sit in the bar area. All of the bartenders are great but more often than not we have Amber. She is always on top of everything and even remembers us and asks if we want the usual for drinks before we even get to the booth. Even though this Chili's has had a few bumps in the road concerning management changes and staff turn over it remains a great place to eat! read more

Worst Chilis I've beeb to. While the girl who gave me the food was nice, I got home to realize I had ordered Nachos which comes with 12. I ordered it to split as an appetizer and when I got home there were only 4. I called and spoke to the manager he said he would send a voucher to replace which never came. I'm a frequent customer of chilis from Maryland, Florida, to North Carolina. This is the second time ordering take from here the first I had to have them remake one of the appetizers luckily I caught because I wanted to eat the Texas fries on the way home. I dined here once. Server was unthinkable but friendly. I will not be eating here again. read more

These people dont know that an appetizer should be delivered to the table more than 25 seconds before the main meal.

When I first walked in I saw the places pretty packed so I thought we would stay waiting for a while but I was wrong. A nice pretty waitress came up to us and sat us down really fast. She was very attentive with us. I asked her to hold on cause I couldn't think about my order and she wasn't rushing me, which was nice of her. Yes the the food took a while but it was packed so I understand it was worth the wait. Food was hot and rich crunchy in all the right places the only down part is they don't want you to leave it took forever for us to pay the check so that's the only down side. The employees were huddle up in a corner asked if I could pay but they gave me a pen like I'm a paying customers want to leave not wanting a pen. read more

2 stars bc bar tender was cool. The food not so kool.bean dip with nachos was not good. I fed food to my dogs that night that looked better than that. Normally food is good. But come on . Should have better apps. read more