When I lived in Carrolton I stopped eating at Chilis there because they were always out of everything and always got my to-go orders wrong. Tonight, eating at this location and off the bat they are out of the appetizer we want. To top it off, service is extremely slow. Our waitress is very nice but they have her covering way too many tables. Think I'm going to give up on Chilis altogether, I don't eat out often and for them to always be out of things is very disappointing. read more

This is the first time I've had a bad experience with this location. I have 2 favorite locations Alliance town center off 35W near work and this Lewisville one near home. Last week my coworker's and I ordered "to go" their current $10.99 1/2 rack of ribs special that comes with fries, salad & mini dessert and all 4 of us were finger licking pleased with our orders... I enjoyed it so much that today I was craving for it again... So I call in a order to go just knowing I was going to be thrilled again... WRONG!!! My salad comes in a mini side cup which they normally serve to go soup in and the ice cream that came with my dessert was in that small plastic cup that most restaurants give you butter in for your dinner rolls. Really???? The size of these items that I received from the Alliance location was twice the size of what I received today... I feel cheated and ripped off... The last time I ever order to go from this locations read more

Chili's - American Near Me - Lewisville, Texas

This is a great place to watch a game. The bartenders and wait staff are very attentive to your needs more than any other place. They have many different games on at one time. This will be my spot to watch sports from now on. read more

took forever to take our order,didn't really check up on us , took forever to bring us our appetizer i usually love coming here but today was just not it read more

Great wait staff but I met a friend there and his truck window was smashed and his briefcase and gym bag were stolen. I picked the place so I feel terrible. We were there 2hrs max. Right off 35e so we were thankful they didn't take his truck! They need better lighting and cameras on the parking lot RIGHT IN FRONT OF ENTRANCE DOORS. I feel awful. 1 star for location...be aware! I love Chili's though! read more

They remodeled with cement floors to expedite clean up but the fail to clean the floors.

Worst service I have ever had in a chilis. I just left your restaurant. I was the only customer at the bar. I ordered boneless buffalo wings for an appetizer from one bartender. After 20 minutes I asked another bartender if he could check on them. He brings them out and after sitting under a heat lamp for 20 they are dried out and disgusting. I had to wait 5 minutes for a water refill because there wasn't anyone behind the bar.I ordered a burger and the bartender never asked me how I wanted it cooked. You would think that sense I am the only customer at the bar I wouldn't have these issues. They never bussed any finished dishes out of my way, so I'm sitting there with a pile of dirty dishes in front of me. I had to wait ten minutes for a Togo box because the bartender I asked was too busy on his phone. You guys dropped the ball on everything. There are two bartenders and I am the only customer at the bar. To top it off I passed a manager on the way out and asked if he was the GM. He said he was and I shook his hand and said this was the worst service I have ever had and I had just sent him an email seating everything. He cuts replied sharply, I'm sorry about that.....,Wow. Sent from my iPhone read more

Excellent service! Tara brought the appetizers out prior to the meal which is a big deal for my husband. She brought drink refills without having to be asked. Everyone was nice and attentive just enough. Yes, they were busy. read more

The last time we go to Chili's in Lewisville. It's dirty, service is bad, and this last time the snotty little "hostess" unapologetically added 30 minutes to our wait from what she first told us of 15 minutes (after waiting 20) because they were "short-staffed". Sounds like a manager change should be a priority! read more

We were pleasantly pleased when we arrived. The atmosphere was pleasant and inviting. We were greeted, seated, and served right away. It was dinner time and there was a good crowd. The manager was attentive. Staff were friendly. We will be definitely coming again. read more

Nothing beats your 3 for 10.... unless it's your 2 for $25, but after sharing an appetizer and your meal.... save room for dessert.

Came in for an early dinner before it got busy. Only had a single server working and he did a fantastic job!!! He had at least 8 tables on top of ours! We got our appetizer and my drink from the bartender in a matter of no time and our food then followed! The manager on duty also helped out with clearing the tables and running food to make sure the other guests were taken care of. I definitely will be coming back to this location over some of the other local Chili's! If you get a choice for a server I'd choose Cristian! read more

Chili's is a great place to hang out with family and friends.. We always have a great time there... From the awesome ribs to the incredible margaritas... We have been going there since I was a kid and I'm now an adult... Everyone seems to always be having a good time when we visit... Chili's is our favorite! 8) -Tammy read more

Chilis is a childhood favorite of mine to eat at. I have passed the "love" for Chilis onto my children. The menu is always always up to date with several tasty things to choose from. I can honestly say I will be going to Chilis for the rest of my life. Its almost become a tradition for our family to eat at Chilis. read more

The service is only good if you are happy being ignored. The food is usually like warm and the only person who I have known to pay any attention to the customer is the bar tender. Which is lucky because he pours a heavy hand. Which I guess is the only thing going for this location. The bathrooms are always messy and there always looks like the staff has nothing do. Attention to detail and caring is lacking severely. read more

We came to eat here a family the worst part was that the server forgot to ring In our food and we had to remember him about our food looking at his expression knowing he forgot disappoint me we were really hungry and we had an appointment to be at worst service ever read more

We were regular customer to this Chilis but had a bad server who charged us extra for child's drink and was not reasonable about our requests. Food was fine but service turn us off so we are never coming back here again. read more

Love this place! My girlfriend and I come here frequently and always get great service and the food is always good. Very friendly and helpful staff. read more

My husband and I go on lunch dates here. The staff is friendly and fast. It has a nice atmosphere for a laid back lunch or dinner gathering with friends! We really enjoy the endless soup, salad, chips and salsa lunch special! :) read more

Absolutely the worst experience for lunch. Food was good, once we finally received it after calling in our order so it could be setting on the table. My request specifically. Ordered a child's plate to go and it took 20 minutes to get a simple burger bites and broccoli. NEVER, NEVER, NEVER AGAIN, will I put myself through that.......Kitchen has a real problem if that is the best they can do. Triple thumbs down. read more

The service was great! The food was very good!!! The only odd thing I found was there were whole cloves of garlic battered and fried with the fried pickles...If I didn't cook and knew what they were I might have thought it was chicken or fish. I don't know if this is normal...I love garlic so I'm ok w it but they should def but it on the menu description so people don't freak out. *Update* Once again, our waitress was on point and super sweet! The fried pickles were too thick for my liking, but still good. The boneless wings had a great crisp and were juicy on the inside. I love their ranch. Always have. The fried cheese curds were amazing while they were hot. Great flavor and nice and gooey, once they cooled they weren't as good. I got the bacon avacado grilled chicken sandwich. I couldn't remember why i didn't like it when I saw the pic online, so I ordered it. It was the bread, the pic doesn't make the bread look too great but it was amazing. I got it without the pesto mayo and got regular instead. I didn't want to risk not liking it. I'm not going to lie, I saw it when it was brought out and in my mind I thought it was a burger (it was huge) and got sad when I picked it up and remembered it was chicken. But after the 1st bite all that disappointment disappeared! So good. I got mashed potatoes instead of fries and they were great. The only "bad" thing I can say is it's not easy to eat, super messy but totally worth it. read more

My favorite place to eat is Chili's. I love Chili's..... with that being said, I am disappointed in the service I received. The server was no where around and we had to have another server assist us several times. My mother's food was the totally wrong order and then she reordered the server came back about 10 mi it's later to inform us they had run out of that selection. Our appetizer made it after our entrees did. It was just disappointing service when they were not even slightly busy read more

I never go to chillis and before last week gave up because my experience were so so. But I think Iceland a change of heart seeing the I had an exceptional experience. It was a Wednesday which is ladies night and its half bottle price of wine. Yyaaayy!! All the staff were so nice and energetic! The food was great. I had steak and ribblets with mashed potatoes and some veggies. It was pretty amazing lol didn't even need steak sauce it was so flavorful and juicy :-). I didn't finish my wine but the bar sealed it up and let me take it with me so that was awesome too! Ill be back for sure especially knowing now that they have great happy hour and specials all the time :-) read more

We were sad to see our favorite waitress no longer works here, but we were not disappointed with our waiter in the bar area yesterday! Christian was great! He was very nice, and made sure we got what we needed and that our drinks were filled at all times. We never waited for anything. Food was good, and the bartender did great making our margaritas. You can't beat Happy Hour all day long on Sundays! Great job Christian. read more

So. Got a response from I guess their Corp office on here with an unusable link to give more info-Seriously?

When me and my husband cannot decide on what to eat Chilis is our go to. We have been to several chilis but this one is close to home and most of the waitresses we have had have been nice. Reason for the 4 stars is last time toast was burnt when ordered a to go family pack. read more

Love this place. The food is good. The atmosphere is great. Ask for Amber, she is amazing. She will give you great service. She is very friendly too. read more

Food was as good as always, service was excellent! The chicken enchiladas were good - presentation looked like hell but the taste was great. Everything came out fast and as ordered. Emily, our server, was at tentative without being obnoxious. There are many Chilis around here but we always come to this one for the service. read more

We have eaten at this Chili's multiple times and the food has always been good. Today we ate here and had their 2 for $20 which includes an appetizer and 2 full entrees. Well they served the entrees on narrow long plates and the portions were not full size entrees. The Mango Tilapia was the size of a half of a half chicken breast, about 3 or 4 bites at best. The rice was about a tablespoon and a half and then a generous portion of broccoli that was very dry and tough (not edible). The grilled chicken salad was also served on this size plate and when leaving, I noticed someone else had a salad and it was on a regular size plate with a full portion. I am very disappointed in Chili's for showing on the menu that these were full size entrees when they were more like child's plates. read more

Went back to this Chili's again, and again had great service and great food. Some Chili's are managed better than others, and this location is one of the good ones! I highly recommend this location. And the chicken fried steak! read more

Visited the new Chili's this evening and all I can say is gross!! The restaurant is clean but the food is horrible!! Ordered the 2 for & $20.00. We saw they had fresh made guacamole and chips, the guac was frozen and chips had so much salt on them it was unbelievable! The burgers are not as good as a few years ago, I hated the pretzel bun they are using. My girls ordered the hot wings and the chicken was brown and under cooked. I'm sorry but I hadn't been in a few years and from this experience I won't be back ever!! read more

The last couple of times my family has visited Chili's we've noticed the practice of the server dropping off the check when the food arrives. My husband commented his displeasure at this to the the manager who replied that it was so the customers could have a speedy exit during busy lunches. A more efficient staff could take care of that. One time I came in for a to go order and ended up walking out after ten minutes, not once being acknowledged by the to go girl or the manager. I see things from their menu often in articles about the most high calorie menu items. Our family has just given up on this chain in favor of others with better service and a better menu read more

I've been at this location several times. Afternoons are the worst. Ive been there with friends and with my family. We are a young couple with 5 kids, so when we are seated by hostess there has been times where the servers who i know have the section bypass us several times before management comes and ask have we've been helped yet. I use to be a server so I know why servers do not want to wait on us. We are young and they dont think we will tip well. Especially with all the kids there. One server walked passed us several times when he only had one other table. I knew this was his section because the hostess said his name. I just waited there to see if he would help. Well there goes his tip if he ever gets to us. Finally before we were about to get up he came. Just horrible. I usually tip 25% or more because thats just how I am. I still even gave him a tip also with a little advice! Night shift is okay I usually try to get this one server who is always on point. I always forget his name but he is awesome! read more